Carrefour

I ordered couches in greece on oct 19th one three person and a two person as a bonus and havent received them yet. They havent bothered to call to update status so i am calling every day and getting excuses about Bulgaria, Strikes, I dont know.. etc etc. Since they may not show up until christmas i hope they come with a bow on them.. if they come at all in the meantime i am sitting on the floor in my new apartment... they have no answers, wont connect me to managers, no customer service and no brains!

I bought a laptop from Carrefour (mall of the emirates branch in Dubai) on the 7th of April 2014 and I subsequently travelled out of the UAE. When I came back on the 15th of April 2014, I wanted to return the laptop for a private reason (sealed in its cartoon) and then I went to the nearest branch to my home which was Marina mall in Abu Dhabi and they told me that they couldn’t return it
in their branch as there was 7 days only to return, however, they said that I can go to the same branch from which I bought the laptop and the manager would accept to return it.

I went to the mall of the emirates branch on 24th of April 2014 to talk to the manager but the guy at the counter asked me to wait until he brings him to me. I waited for half an hour asking for the manager and then the guy at counter went to him again and he came back with a message that the manager will not approve the return and I can go to make a complaint to whoever I want like the police, the economic Dept in Dubai.

My question to Carrefour now, is this the way you want your managers communicate with your customers and I am really sorry that I dealt with you one day.

i bought a lenovo laptop worth of 2700 aed..for me it s huge amount...so the problem is i have seen a damage at the speakers i don't know how is that happen with in 1 day..i bought it on 2nd of sep night 9 pm next morning i saw the damage on it..so i went to the store to show them they saw it they replaced it in a mean time the guy who actually gave me on 2nd sep he was der so i started explain him the story of a damage...after tat he came and check the new piece and supervisor came they spoke to each other and then he came to me and said that TAKE YOUR OLD LAPTOP AND GO..i was surprised and then i said wt happen wt is the problem he said they yesterday when we gave you the piece it is OK so now we are not going to replace this one..k tats OK..bt the situation tat he s trying to tell me is very very bad behavior..and suddenly he said that u r always come here to exchange the phones ..you can see that wt purpose i am there and wt they are talking about is tat acceptable..and one more thing before that a bought a tablet from careefour i got a problem with battery i told them about that they k bring it we will see it and we will exchange...so there was a problem so i ask them for exchange rite otherwise y i will ask them about tat...so i started shouting at them...seriously tat is first moment in my life i feel shame on me..why this people they dont care about a customer..after tat i met the gm of carrefour he saying apologies .they said give us a time we will get back to u by 4pm...nothing no calls no response..he is in a good position he should know minimum responsible...so i went back to them ask i started asking about my problem..k so one more person a new manager he came and giving me the same piece..i said k bur where is the guy who actually talk to me..and suddenly one more guy he is the controller of a store he came he s saying apologies why why they are doing it..and why they are trying to convience me.why they are not understanding wat im try to tell them...its all bull ###...i will never ever go to carrefour again...2700 laptop my salary is 3000 u can think abt it how much they are importent to me...and they are saying tat they will gve me gift why why...

I did a lot of shopping in Carrefour at Cite Europe and they charged me for twelve bottles of wine when I only bought two. I emailed them on the day because I thought their stock control would prove what I said, but I have had no response from them despite sending them seven emails. They have completely ignored me. I have also emailed the central Carrefour email address and have received only acknowledgements despite emailing them four times. What do you have to do to get a response?

WE BOUGHT IN BULK 12 AIRCONDITIONERS FROM CARREFOUR STORE LOCATED AT VKIA AREA JAIPUR INDIA.
AS A PART OF THE BULK DEAL WE WERE PROMISED BY THE STORE MANAGER A DISCOUNT VOUCHER OF 2.5% WOULD BE ISSUED ON OUR PURCHASE.
AFTER THE PURCHASE I WENT TWICE TO THE STORE FOR THE CREDIT VOUCHER BUT THE SAME WAS NOT ISSUED AND ON THE LAST VISIT ON 22 nd JUNE THE STORE MANAGER JUST REFUSED TO ISSUE THE VOUCHER AND TALKED WITH US IN VERY ABUSIVE AND INSULTING MANNER.
ITS REALLY ASTONISHING FOR A GROUP LIKE CAREEFOUR TO ACT IN SUCH A WAY AND CHEATING CUSTOMERS TO SELL THEIR PRODUCTS

first analyze where the damage happened before buying or after buying, if you r very sure b4 buying complain to the manager abd inform him how important 2700 is to you, if do not agree make a complaint to the consumer tribunal court

You are not the only one who faced this problem - my husband's office also faced a similar situation, buying a few aircon units from Carrefour at promotional price, with promise of delivery in two weeks once the stock arrives. The deadline came and went, no delivery of stock, so the office calls up Carrefour and they were told the same thing - sorry no more stock, if you want have other models but at higher price. As they did not want to wait longer, they bought the higher priced units.

Sounds like it is a ploy to get you in a corner so that eventually you have to buy the higher priced units.

In a separate case that occured in February 2008, after an unpleasant incident with the staff at the technology section, I wrote a complain on one of the feedback forms provided at the outlet. Same thing - even though I asked for the Store Manager, the staff who spoke to me refused to confirm if he was the SM or not. I asked for a follow-up for what happened, even leaving my telephone number and email, but as you can already guess, I did not receive any follow up at all.

I purchased a Samsung TV via the application and paid the full amount online, where the delivery duration was within 24 hours

After over 6 days the product is still not delivered, after contacting the customer service, I've got a feedback that the product is not available with no expected time to provide it they buy things they do not have

Purchased at Carrefour in Calais on 11th November 2023.

On arriving home I find that the sell by date is 3rd October 2023. Lot 21208

It cost me 5.15 Euros. Wasted.

Im writing this in very dismay, the riders in buraidah are very very bad the harrases the girls by taking their contacts and harrases them i want yu take a very strict action aginst them kindly plzzz have a look as it is a very serious matter

On the 31st of August 2023 I topped up with diesel at Carrefour Laval, France. Although I've only topped with 27€01 Carrefour has charged me 100€. I've paid with card and I have all the details of the transaction. When I will get back the remaining amount?

My husband ordered a oppo A17 mobile on 17th june which was supposed to deliver 19th .

Still we didnt get mobile and experiencing worst customer service in UAE

Aslamo alikum

Dear care four

I'm regular customer carefout

Pervasive 12 years

But this time your security and Egyption

Workers behaviour with customer very bad

I like talk them eny thing

He give only one answer

You next time not come here

This is good answer for customer

Dear Concern,

Today I registered though your app but didn't received OTP for through e.mail verification.

Please update regarding my registration.

My E.mail address is jtareen16146@yahoo.com

Contact No 92-[protected]

Racist remarks.

A complaint has been issued 3 months ago

3 times they said a refund has been issued and nothing happened

They apologies and says sorry three time but also nothing happened

I have a complaint against Carrefour Egypt

I have made an order number [protected], Since 8th of Jan/23 while it wasn’t delivered till now

I made the below complain number 3880299

While you promised me that the order will be delivered soon then finally the ordered canceled today After it’s price increase