Carnival Cruise Lines — refund

To whom this message will reach my name is Llewellyn Schexnayder and I am contacting carnival on behalf of the Triumph cruise due to sail on 10/28/17. Unfortunately my wife and I will not be able to make the date on behalf of the unexpected passing of my father on 10/18/17 and if things was not bad enough we found out that my father n law has plaque that has buildup in his arteries and now he have to have surgery on 10/27/17. We are not looking for sympathy nor are we looking for our money back we are just asking for Carnival to be patient with us we can provide a death certificate and also hospital papers in order for Carnival to verify everything that we are saying is true we have been looking forward to this trip all year and not it has to be set back again it would be deeply appreciated if carnival can find it in their hearts to reschedule I'll cruise for a later date instead of losing all of our finances