Carnival Cruise Lines

READ BEFORE YOU BOOK A CARNIVAL CRUISE.
Carnival is officially the worst company I have ever dealt with. Before I go further, the crew of the Carnival cruise was very nice and hard working. However, the management of Carnival is the worst.
I wanted to give my Mom and Dad a fun experience as part of my Dad's 81st birthday and their 60th wedding anniversary. So, I purchased a cruise on the Carnival Elation. We had two balcony cabins ($3, 000) next to each other on deck 14. There are only two elevators that go up to deck 14 and one of these elevators was not operational the entire cruise. Also, one of the two elevators in the atrium was also not working the entire cruise. For my parents, this made the cruise a waiting game. Sometimes the one working elevator would come up but there was no room to get on. My parents felt bad and decided to take the stairs on a moving ship. My father fell but luckily was caught by another passenger.
Furthermore, after dinner, we expected to take in a show or sit at the piano bar or some other place to enjoy the evening. However, the shows were amateur with crew members that could not sing or some game show for kids. The lounges were closed until 10:00 or 11:00. There was Karaoke I believe but what person over 50 wants to hear that? With the early dinner, there was nothing to do on the ship after eating. We are trapped on a cruise ship but the ship is basically closed.
Now we are back from our cruise and I call to complain. The first person just tells me sorry that we did not enjoy our experience. I also wrote Carnival my feedback. I waited a month and heard nothing. So, I call again and speak with Yvonne for more than an hour as she seems to be taking a lot of notes. She tells me that she will submit it to management. I wait about four days and Yvonne calls me back…not management, not a supervisor but the person that answered the phone and took notes in the first place. She tells me the management told her that she can offer us a $25 voucher for use on another Carnival Cruise. ARE YOU KIDDING ME? Another Carnival Cruise? And for our terrible experience, you are offering to buy me a drink basically. No thank you!
Well, we are not done yet and my Dad, A Retired Air Force Veteran, is starting to experience a lot of pain in his back and hip from the fall down the stairs when Carnival's elevator was out of order.
Carnival Management should be ashamed.

We have a cruise scheduled for April 1, 2019 on Carnival Inspiration. I booked two rooms, an Oceanview and inside stateroom. I broke my ankle 3 weeks ago. I called to see if I could move my cruise out two weeks so that I could enjoy myself and my cruising vacation. I found out that I could move one reservation with no problem, only an extra $50 per person, Booking 4KHQ62. The other reservation was a penalty of $678.00 then I would have to rebook the room and pay the new fare, Booking 4KHR36, essentially paying in excess of $1200.00 for an inside stateroom. The customer service agent would not even discuss how much extra it would cost me until I agreed to forfeit the $678.00. The individual I talked to stated that I should have read the passenger contract and I should have paid extra for the insurance. Had the first person I talked to said, sorry can't change your reservation unless you pay for a new cruise it would have been okay. But to be told one thing by one person and another thing by another person is just poor customer service. This will be my 17th cruise, third by Carnival, and will be by far the worst cruise I will take. Am I happy? Absolutely not. Will I cruise again, absolutely just not with Carnival since I am coming away with a nasty taste in my mouth over this whole issue. It would be nice if your customer service had some compassion and treated my issue with something other than transferring me to multiple people before cutting off my request with a slam for extra money. While Carnival is a business and needs to make a profit in order to stay in business, properly trained customer service representatives are important to keep the customers coming back. By the actions of the Carnival Customer service individual, Carnival has lost a potential repeat customer. This will be a miserable vacation, I can already see it happening and I will be the customer staying in my room since it will be a hassle trying to get around the ship with a broken ankle.

I recently cancelled a cruise booking number 5qqb85 group 1hcz79 the booking agent was very unprofessional and barley made contact with me when it came to payment i was to make an $250.00 deposit and three days later was told that i missed the deadline now ill have to pay an additional $250.00 total of $500.00 deposit in cecember ive only heard fron the agent two times and she seemed to change prices both times so i cancelled my trip and asked for my deposit back in which she emailed me saying the deposit is non refundable the cruise isnt until july why am i not able to recieve my deposit

Good afternoon,

I'm writing to inform you of the experience my fiancee (kayla mcduffie) and I had during our spring break vacation (march 10 thru march 17 2019) on the carnival dream.

I would like to start off by letting you know that this was my first time traveling with carnival (i've cruised with royal caribbean before) but my fiancee (kayla mcduffie) has gold status and has been on several carnival ships.

So I read all the information on carnival dream ship and watch all the videos. So my expectations were set very high with this being of the larger, nicer ships. So I wanted to see just how different it was from the royal caribbean cruise. We traveled with a group of 14 people, mixed with kids and adults. And we planned to take another carnival cruise soon.

The first incident happen during the 1st captain's dinner. Our dinner time was at 8:15 pm, we made it there by 8:17 pm. We sat at our time until 8:40 pm, until 1 of the family members went to complain to scarlett dinning room manager. So at 8:45 pm we finally got bread and water for our table, but the table in front and behind us both had bread and drinks at their tables by 8:20 pm. Our lead server didn't remember our names until day 4.

The second incident was with our ocean view stateroom (1228). Our house keeper (imade) really didn't clean our room while we were out and about. My fiancee used the body washer and it wasn't refilled until she asked for it to be, the room was very dusty. The beds in our room were very uncomfortable, and to top it off the staff wasn't very interactive with us as guest. We did enjoy the towel animals.

The third incident happen on deck 10 (lido deck). My fiancee and I went to get a late night snack from the deli area. We had salad and a couple different items from the deli area. We sat down with the family and proceeded to enjoy our meal. She took a couple bites of her salad and fed me a couple of bites, when she notice something very dark mixed in with her salad. She immediately sat back and put her hands on her head, we asked her what's wrong? She said there is a big moth or butterfly (picture attached) mixed in with her salad (she was very discussed). We immediately let the head chef and another gentleman know that we found the insect in the salad. Their offer to us was an apology and more food (not a good option), the assistant let us know that we would have to contact guest services. So the next morning, we received some chocolate covered strawberries (unprofessional made). Later that day we went to guest services, and spoke with kamlesh (supervisor guest service). He pretty much offered the same thing (more food), 2 drinks, or 50.00 worth of photos (2 8 x 10). My fiancee at this point is frustrated and disappointed. She asked for the photos but still wanted to speak with his supervisor but kamlesh wouldn't let us know their name, but come back a 4.

The fourth incident is we saw several moments of unsanitary food handle with guy's burgers (picture attached), and the pizzeria (video and photo attached). As we passed by guy's burger we notice some of the burgers being stored just inches about the dirty floor and dripping grease and juice on the floor. The pizzeria workers would pass out food (did everything with no gloves on) and then go back to making the pizza dough. A couple of guest questioned the same thing (working and handling the food with no gloves).

So we're emailing you to see how this can be handle, because as first time carnival cruiser this was not a good experience. I've cruised with royal caribbean and the service, food, and staff we're great.

My fiancee (kayla mcduffie) has cruised with carnival on several different occasions and a few times with royal caribbean and this was one of the worst experiences (eating a bug, food, service, staff) while cruising.

We gladly await your response

Jamarcus coleman and kayla mcduffie

Jamarcus coleman
Freedom homes of lufkin "174"
Home consultant
[protected]
[protected]
"opening doors to a better life, one home at a time"
Jamarcus. [protected]@claytonhomes.com

your tella marketing practice are rude crude and most of all illegal. I've asked your reps. to quit calling several times and I still get the calls. Your reps. just hang up when I start to asked them to take my number of the calling list.. [protected] (Jamie) a male and [protected]. I guess my next step is the BBB and the Attorney General's office. I've tried to be polite about this but it appears you know nothing of manners. contact me at [protected]@gmail.com I wish to know what you plan on doing about this.

I have cruises with Carnival several times now. I must say that with the exception of our Cabin Guy in E225 please forgive me as I'm horrible with remembering names. The seecvice seemes to have declined overall. I don't know if it was because we opted for the anytime meal service but the Waiter was kind but didn't offer up any other choices when my Lobster which was a charge this time around was over cooked and then my pork last night was so tuff I couldn't even chew it. When my Husband attempted to ask a simpleat the bar the Lady quickly dismissed him and told him to go directly to Guest Relations for ANY questions.
I understand that times are changing but I've always spoke highly of the Carnival Cruise Line and would not say anything negative about it even now. I was just saddened to have had a less than Wonderful Time on our trip.
We do plan another Cruise this Summer and hope that it won't be our last.
Respectfully Submitted,
Lorraine Rogers

I pre purchased a internet package Order number IC1720190205value Wi - FI Plan for Shirley Green, booking number 6DXT56, Cabin 6221 on Nassu Bahamas. Left Miami FL. on Friday February 22 - 25 2019. I was not able to connect my I phone to the Internet while I was on the ship Victory. They did remove the charge from my bill.

I know that Victory ship is old ship and its been a while since it was refurbished the last time. Can you please tell me how you can improve the Internet service on this ship or any other ships in your fleet?

As a stock holder I am interested in how Carnival plan on this matter? I know there is some factor that Internet can not connect to the Satellite during weather conditions.

Thanks for your time, And I am looking forward to here your answer on this matter

Jay Schouten
[protected]@gmail.com

VIFP [protected] and [protected], booking #1qrd15 and 1qrc01, My wife Edwina and I with another couple boarded the Carnival Dream on February 10, 2019 out of New Orleans, LA for our annual Valentine Day Cruise, We are on the LIDO like usual before setting out to sail, Let me remind you this is our 22nd and 23rd cruise on carnival.. When I ordered a regular (red can) budweiser the bartender stated Carnival doesn't have this selection anymore on there ships, My wife wasn't happy because she has never had any problems on ANY carnival ships in the past getting her red can budweiser, we asked for the manager in charge which he tried to be helpful about this situation but there is no alternate budweiser for my wife this is her only choice forever. This made our 7-day cruise a nightmare without the king of beers budweiser. I'm asking for all Budweiser (red-can) customers please bring this choice of beer back to your ships.. If carnival is going change there menu we the customers should be notified or you can post your menu of beverages on your website.

To whom it may concern. My name is Cesar Quijas Aranda. My wife and I booked a cruise trip which was scheduled for depparture on friday 2/1/19 and was due for return on 2/4/19. Uppon arriving at the Long Beach port parking structure on Friday February the first, my wife and I picked up on the smell of marijuana (pot) being smoked inside of the structure. As we proceeded looking for a parking spot, we noticed several people smoking joints (marijuana cigarretes). This was a first since we have been on two cruises prior to this one and we had never encountered anything like this. As we walked through the parking lot there were severeal other people smoking pot. My wife and I had to walk around all that in order to enter the check in building without having to walk through a cloud of marijuana smoke . As we entered the building we noticed how many of the other guest looked at my wife and I very indifferently, this was very frustrating considering the fact that we are hispanics. We checked in and boarded the ship. As we entered the ship we waited for the elevator because we had to go down 2 levels to get to our room. After waiting a while, we decided to take the stairs, and as we passed through the other levels there was a stench of weed (marijuana) everywhere. I immediately began to feel ill. I am alergic to Marijuana as it makes me extremely sick, to the point that I lose my breath, my eyes become irritated, I feel like throwing up and I get really bad headaches. I adviced my wife that we should talk to someone about all the illegal acivities taking place on the ship. As we reached our level (R) we turned to enter our hallway, not too long after, we arrived at a barricade. A barricade of Federal agents who were in the process of arresting several suspects. The officers had a drug sniffing dog which was aiding them in their search for drugs. My wife and I were turned away by the officers and told to go around the other hallway to gain acces to our room. This whole situation was very unnerving and even scary, to know that we would have to be confined in a place where criminals resided, in the same floating marijuana smokebox we were in. We entered the room, placed our bags down, and as I continued to grow more, and more ill I decided to go to guest services in the attempt to get the heck of this ship. We spoke to Kym, who was the supervisor in charge of guest services. Kym was very professional and understanding as my wife and I underwent this horrible experience. Kym escorted us to the boarding gate, where we were checked out. As my wife and I walked across the bridge that connects the ship to the building, many people were making racist remarks like, "oh the white people are getting off", at the same time people were giving us dirty looks and questioning why we were getting off the ship. To conclude I am very dissapointed in the experience my wife and I were forced to go through. Never did I imagine that a trip I payed almost $1000 for, in the effort of cheerfully celebrating my wife's birthday would turn out to be such a nightmare. Like I mentioned earlier this would have been our third trip with Carnival Cruise Lines, and instead of having the good time I thought we would have, I felt our safety, and health were compromised. Your company has always been greatly represented by the good memories my family and I have aquired in the last two times we cruised. Unfortunately, I hold you (Carnival Cruise Lines) responsible for allowing my wife and I to be in danger, due to the fact that this type of illegal behaviour should have been stoped well before entering the check in facility, much more the ship. As resolution to this disastrous situation I am asking for a full refund return, in the ammount of $951.04. Photo and video can be provided as proof of the officers inside the ship. I am also sure that US customs will aslo provide records of all the people who were detained and or arrested inside the ship, due to the onboard smuggling of illegal narcotics. I can be reached either by email or phone [protected]@gmail.com or [protected]. I would appreciate your promt attention and response in the resolution of this matter.

sincerly, Cesar Quijas Aranda. 2/4/19

Greetings all staff, i had reservation(9sm1s0) on sensation april 27, 2019
miami port carnival cancel me...Reason they said i was double booked...
I called the other organization and they had record of me.. I had always
made my payments to carnival i only owed $48.00 on 26 febuary...Now the
other company say i owe a thousand dollars...I am so discusted, irate that i see red...Because i am in so much debt my credit card will not
allow me to charge anything... Aleast carnival could mail me check,
and allow me to go i only owed $48.00 which i was ready to pay... Fay harris

Purchased two cruise ship tickets for a trip on the carnival horizon. Booking no: 3lvs80 for myself joy baker & my husband donald baker as we do each time for about 15 years now. We made payment each month through our carnival mastercard. However at the end of november my card had some suspious activity & was canceled. By the time I found out; I then remember that my final payment was due on my cruise. When I called into carnival to change the payment cuase I could not locate my cruise online-the representative explained my cruise was canceled! She told me that we lost our $300 deposit and that only a little over $800 would be refunded and it was on the way. However it is the end of january and I have not seen any of my money refunded. I need to speak to someone immediately on the refund of my deposit and the money that I paid into carnival just to get my cruise canceled. Your customer service reps simply disregarded my requests for a refund everytime and I will never cruise with carnival nor recommend your cruise line again. We have cruised sometimes two or three times per year now for 15 years. This is ridiculous to just take the deposit money and everything we paid into for this cruise and drop reservations like a hot potatoe. I get the same customer service reps and responses when calling these phone lines. I need to speak to someone in charge to get my refund immediately. I feel stolen from and loyalty to your cruise line as a customer obviously means nothing. I am now on the phone for the third time trying to get my money refunded.

spent 4 hours tring to get the birth record and had the number where I bought the copy for some reason the phone number carnival had would not go threw we called again got another fax number she said it was busy all the time we got the order number she was right their when we gave Pa the family history to get it. needless to say we were stilled denied getting on. our family ended going with out us. and we weren't the only ones that had problems with phone numbers not being right all we would like to do is still go on the cruise I already lost $200.00 in room purchases for my mother and dads birthdays with my sister they wouldn't transfer to my sisters room.. We did what was to be done on our end. Charlene Davis and I Kenneth Giblock which was the hold up on. 3QGX54 our booking # the ship was Elation email was [protected]@att.net address 210 Emory Dr Eatonton Ga 31024 phone [protected] suppose to leave 1/24/2019 please get right phone numbers to all states

Yesterday, 1/24/19, I called and spent 45 minutes being tossed around from customer service to customer service person. While some were extremely helpful in aiding in my decision to book the cruise I had put on courtesy hold, it turns out I was given wrong information. One of the deciding factors in me moving forward in my booking was they said the promotion I had on hold offered $25/person onboard credit and a 2 category upgrade. (I was told this 3 different times) With excitement, I call my travel pal, and we proceed with booking the promotion we had on hold. To which there is no onboard credit OR 2 category upgrade. I called immediately to inquiry when I received my email confirmation and the lady apologized that I was given the wrong information. I'm usually not one to complain, but I would like for the onboard credit and room upgrade to be honored. If it had been said only once and by one person, it would be different, but 3 different people persuaded me to follow through with the held booking with that incentive.

Carnival Imagination
Sail date: 01/13/19 - 01/17/19
Booking# 4PFD28
Destination CATALINA & ENSENADA
Total guests: 4
From the time I booked my cruise, this being the first one for all of us, I had requested a full handy-cap accessible room to accommodate a wheelchair. (I had to provide proof through a handy-cap document and picture I had to send in).For the first 6 times that I called to make sure there would be no surprises everything seemed fine. the next time I call .. Oh no " we have you booked in a handy-cap accessible room but not a full handy-cap accessible room". So the wheelchair had to stay in the hall, and there are no more fully accessible rooms available unless I wanted to upgrade to a suite for an additional $1400.00! I had to resubmit a disability forms and provide pictures of her wheelchair and was told someone would get back to me before our departure date, but no one ever did. When I called to inquire about the status they apologized for giving me a "handy-cap accessible room and not the full handy-cap accessible room" ( I do not understand the difference!?!) but I was again told I had to upgrade to a suite for an addition $1400.00 if I wanted a fully handy-cap accessible room. On board one of my bags were placed at another guests door halfway down the ship at M64 that I had to go find because all of the staff were to busy to help. Once we entered the room I immediately notice that one of the plugs was hanging out, which was a high voltage outlet (220volts) and that there was nothing in the room that accommodated the handy-cap in any way. I contacted guest services and they sent an electrician out the next day. There was only one outlet available in the whole cabin. The electrician could only push the outlet back in because the screws were stripped, but GS sent me a power strip to help. We were unable to get off at our first stop because of unsafe conditions. we were refunded $19 for port fees. We were given raffle tickets to enter a $500.00 shopping spree, later that day during the raffle the staff reiterated that the $500 drawing was only for one winner... I WON! But I only got a pre-selected body spray for women (worth $6), the staff said"your not disappointed are you?" I said yes and asked about the $500.00 prize. I was told that that drawing wasn't until the last day and I had to spend over a $100.00 to enter. None of this was ever mention in fact several other guests stopped me throughout the ship asking what I got with the $500.00 because they were told the same thing. After telling them what happened they got upset and said I should contact GS to have them fix it because we were all lied to. GS said they would look into it, but never got an update. I told the manager and was told that since she was not there to hear the statement made by her staff there was nothing she would do except tell them to be more clear to guests. I almost cut my hand on a hand rail and my nephew did also and this was at 2 different hand rails. The ceiling was leaking in front of the spa where I almost fell (but was saved by my moms wheelchair). I contacted the spa staff because I did not want to leave the puddle unattended so no one would get hurt. I was also double charges for the same transaction and that took 2 days to fix. I contacted GS to inform them that I was going to file a complaint because my mom tripped several times and even fell once due to the stateroom being a normal stateroom and the bathroom offered no help to handy-cap guests. Then later the next day they found a fully handy-cap accessible room available and gave it to my mom, but since the trip was over and we were disembarking in the morning it was pointless, a nice gesture from GS but pointless. The only positive was the attitude of 5 staff members, but I will never sail on that ship again. I called the Complaint department on 01/18/19 when I got home and explained everything to them and was told someone would contact me shortly to let me know they were looking into my case in a week at least but again no response. Lissette from Carnival called my on 01/25/19 to tell me that someone called the ship, reported the wrong complaint to them, and after I tried to clarify with her the details that they got wrong so that they could question the ship with the right information I was given an apology and told that this was all they were going to do. So they did not listen to me originally to get the right information and then again refused to do their job right and just tried to close the matter with a "we're sorry but thank you".

My desired resolution is to get a sincere apology and to have them comp us another 4 day trip or give us a full refund. I think that with all that we went through, this is the least that they can do. I hope that we can resolve this quickly and easily but from the experience I am having with them that is not what they seem to want since they do not want to take the complaints seriously anyway.

Booking numbers 4vcl12, 4vck87, and 4vck76 .We booked this cruise in October 2018, and I recently ran copies of our boarding passes. We had selected early dining at the time we booked this cruise . Our travel agent selected anytime dining for us. Now we cant get it changed ...we have to be on a waitlist ( according to our travel agent). . I called customer support and they cant change anything since it's booked through a travel agent.
I have been on 18 cruises and always had early dining . This is getting to be a pain in my arse since ourselves and the other couples are elderly and we dont like late dining, or anytime dining. We just want to be assigned a table each nite and enjoy our trip " hassle free! Seems like somebody could take care of this small problem for me.

Hello,

I wanted to write to you and make you aware of the disappointing experience that my husband and I had during our cruise on december 10th out of galveston texas. Our stateroom was just really gross. There was dust, hair, dirt and grime all over our room. We have been on several other carnival
Cruises and have not ever had a room that was dirty. I can't imagine that this is how carnival wants to treat their customers. If we had known that we could have contacted carnival before we would have reached out and gotten off the boat. I have attached the pictures of our extremely disappointing room below. Unfortunately we won't be cruising with carnival again but hopefully you will fix this for others.

Thank you,

Erin mitchell

We were on Carnival and were in a room that the flag kept hitting the powel all might and then we docked our room would rock for over an hour and the tv would freeze We had very poor customer service. I was offered a 150 credit and it has not been awarded to my account. Honestly, it should be more.
Here is our old reservation:
We can't wait to welcome you on board.
BOOKING NO: 2BQD56
SAILING: CARNIVAL ELATION 27/Aug/2018
SAILING DURATION: 5 days
STATEROOM: M3
CATEGORY: PT INTERIOR
GUEST: MS JENIFFER BRENNAN
DINING CONFIRMED: EARLY DINING - 06:00 PM

Here is our new reservation:
We can't wait to welcome you on board.
BOOKING NO: 5SNK81
SAILING: CARNIVAL FANTASY 15/Apr/2019
SAILING DURATION: 5 days
STATEROOM: U167
CATEGORY: 1A UPPER/LOWER
GUEST: MS JENIFFER BRENNAN
DINING Choose Yours Now: Unassigned

We were told it would take 3 days and it has not. I am ready to cancel and go with someone who treats us better.

On 27 december, my family and I went on a holiday cruise from jacksonville to the bahamas on the elation. This was my 4th cruise and I can honestly say this was the worst experience i've ever had on a carnival vacation. We boarded the ship and got unpacked. We arrived at the muster station. The worker asked if we were all together, we said yes, so he scanned 1 card. After the meeting we were told that half of our party had to go to an alternate location to sit thru the directions again because we must have come in late. Apparently, all cards should have been scanned because we had 2 cabins.
There were unattended children running up and down the halls outside the staterooms, dining room and lido deck at all times of the day and night.
There was a mechanical problem when we docked a princess cay instead of getting off the ship around 8 or 9 we got off at 2 and had to get back by 5. This was very chaotic and unorganized.
The scuba diving excursion was cancelled a month or so after we booked the vacation. My husband was very upset because that was one of the main reasons we selected that cruise.
I witnessed a blond female bar tender (next to the pizza place) being extremely rude to a young boy. He ordered dr. Pepper and she brought him sprite. He said he would drink it but she grabbed it and threw it in the sink. He was devastated.
The staff on the right side of the dining room (facing the desk) was very attentive and efficient. We were seated on the left side for the last 2 days and the staff on that side was were terrible. They were slow and we had to ask for steak sauce, napkins and silverware several times. The one server who sang the solo on the song (leaving n a fun ship) was the only saving grace he was great but could only do so much.
There were some good shows and we enjoyed the sing along but the other services were not up to the carnival standards we have grown accustomed to. The final straw was when we got fogged in and couldn't dock in jacksonville. Bad weather is uncontrollable but the problem was how the situation was handled. Announcements were not made in the staterooms but in hall so not everyone got all the directions or info. We finally heard the announcement directing people to take their belongings and wait on the lido deck. We did not follow instructions because the elevators were shutoff and we could not lug our bags up the staircase. We finally departed the ship around 2 (6 hours late) after my daughter rescheduled her flight twice. She was stuck in he airport and missed new years.
We were extremely disappointed in several aspects of this carnival cruise.

We would like some compensation but still on the fence on our family taking future cruises..
Darla cureton [protected]

My Booking number was 4ZTL97, on the Carnival Liberty. My husband and I were on this boat from 12/20/18 - 12/23/18, along with another couple. On the first night of the cruise, we were at the bar in the casino. We had been there several minutes talking and laughing with the people around us and the bartenders, we were having a great time. Around 9:15 pm, one of the bartenders threw a cork out of a Patron tequila bottle, which is not a small cork. The cork hit my husband in the arm. At that time, my husband batted it with his arm. The cork hit the head bartender on his arm. The head bartender became very upset and called security. Security came and escorted us and our friend to our rooms. After about 15 minutes had passed, they returned and locked our balcony door where we could not use it, this was unlocked the next day upon request. We also learned that our alcohol purchasing was suspended for the rest of the trip. We had purchased the drink cards for every day of the trip and were limited on their usage. We and our friend were also detained when trying to disembark off the ship when we returned to the terminal, until our room was checked. I do feel like we were not treated fairly, due to the fact that one of your employees caused the whole episode. We are older adults who were trying to enjoy a well deserved trip, which we did. We have loved Carnival Cruise line in the past, but will consider others after being treated as if we were "trouble makers". I do believe we deserve an apology and a refund of a portion of our money spent on the drink cards.

Good morning!

I was hoping to find resolution to an AFC Transportation Transfer which I purchased through Carnival.com's excursions and was forced to decline due to lack of service provided as specified in reservation.

On Dec 22nd, we returned to Galveston from a lovely cruise and rushed to get off the ship to meet an 8:00am transportation transfer to get to Houston Hobby airport. We arrived at the gathering area on the ship 7:30am to ensure we did not miss the reservation. Only to come to find out after debarking, the 8:00am reservation with AFC Transportation was not going to leave the port until the bus was filled. We were the only ones sitting on the bus at the port for nearly an hour, at which time we left the bus and were forced to take an UBER to the airport and incur twice the fees.

Per Linda, the AFC Transport Transfer Supervisor at the Galveston port, I am requesting a full refund for 2 transportation transfers due to the lack of service as specified on the reservation. We would not have booked an 8:00am transfer if we knew we were not going to leave at 8:00am or any time soon thereafter.

If you could please contact me, I would appreciate it.
Thank you for your consideration.
Michelle
[protected]@gmail.com