Carnival Cruise Lines

I have sent several emails and made numerous calls. I currently have been on hold over an hour! That makes 3 times since November. I left my number to call back . In an hour someone called but left a message instead of talking with me. They said they would try back 3 more times. NOTHING.
I have sent a detailed email and nothing! My cruise manager is ERIC Carnival Freedom March 26th .Booking number M09RQ7 stateroom 8350 Group with Carlene Rhodes
Two people in our party have dropped out and 2 more are probably going to because of vaccine mandate. The change that comes effective March 31 would be most helpful for our March 26th cruise which is testing plus 150. plus testing on ship. I NEED TO KNOW ASAP if two people who have had covid and test negative still have to have the vaccine. Need deadline to cancel in order to get full refund.

Also my room has TBA because my granddaughter would not committ until she checked with her boyfriend. Now she booked an additional three more people . I had mine listed by ERIC as TBA it shows on my receipt TBA. I did start filling out for Bailey but did not confirm. I need to List Lani Medina in my room and Bailey Marshall IS IN another room. it is 5:00 pm 12/17 and I have been on line with a representative that has not been able to answer any of these questions.
Full vaccine ONLY no other way to around it. Can't change the room name without 50 dollars and the guests birthdate. No deadline for canceling the cruise and getting refund. TERRY MATTHEWS [protected]
Group Carlene Rhodes.

PLEASE HAVE an experienced and knowledgeable representative get back with me before DEC 22. Thank you.
Booking number M09RQ7 Carnival Freedom Mar 26, w0ww
Stateroom 8350
Group Carlene Rhodes Guest MS Terry Matthews VIFP [protected] Blue

[protected] [protected]@yahoo.com

I cannot get through to anyone to obtain any answers by phone after waiting on hold for over 25 minutes for 2 consecutive days and the website doesn't provide the information I am seeking. The website also doesn't provide an email contact to ask any questions via email. This is terrible customer service. I am seeking to find out what services are provided with the state room I reserved for which limited detail was provided.

I am booked to sail on Carnival Cruiseline's Horizon on December 26, 2021 for my 25th Anniversary. A few days ago I learned that the Horizon is broken down and they are offering a refund or a cruise credit of 25% off your next cruise (which I won't be taking!) because they moved us to another boat. I have spent the better part of the week on the telephone mostly on hold. Today, I held 2 hours and 10 minutes before I finally gave up.

Two days ago I got an agent on the telephone and she told me the ship was going to provide me with a $200 onboard credit for the inconvenience of moving to a ship with many less amenities than the one I booked. I felt that was fair compensation and continued with my reservation.

Yesterday I found they had moved me from the front of the boat to the back of the boat, and that the agent could not change my room without my talking to a supervisor. I held 45 minutes for a supervisor, but finally got a room change (unfortunately on a different deck). At that time she said I had a $200 on board credit showing on my account, so I was disappointed with the room, deck and boat change, but at least I had compensation.

Today I called and got an agent on the phone after a 2 hour wait, and he told me there is no $200 onboard credit on my reservation, and that they are not compensating passengers for the inconvenience. Wow! All this after I had to deal with them cancelling my cruise 4 times last year due to Covid. I am so stressed and frustrated, I feel my anniversary cruise is just about ruined!

I would like to see Carnival restore my credit of $200 for onboard spending, and stop playing games. This is utterly ridiculous! I am very angry and will NOT cruise with them again.

Hello I had just noticed you guys had changed my itinerary one week out from my cruise and I am not happy about this one bit! My cruise was for the eastern caribbean's december 18th - 23rd and you guys decided to change one of my destinations one week prior to leaving. Remind you I have already have plane tickets, got off work, bought a hotel in miami and bought excursions for grand turk so I can't just cancel being a week out. I had to reschedule my cruise with you guys one time already because of covid and I strictly said I want my cruise to stop at grand turk so I can propose to my girlfriend, hence the reason I picked this one! Today the 11th of december one week away from my cruise I noticed you guys changed the days around and my destinations. You completely removed grand turk from my destinations and put bimini in replace. Bimini is a 45 minute jetski ride from the keys and if I wanted to go to bimini I would go to the keys and jetski there myself. Carnival doesn't even have any shore excursions here to book or anything to do, I would like a partial refund back or on board credit because this is rediculous.

I've had to cancel and re book several cruises with carnival due to the pandamic, and we have just canceled another cruise. Carnival has Done a good job of refunding my money however they continue to lie about mailing the gift cards which total over 1500. Every time we wait on the phone for over 3 hours sometimes they tell us the cards have been mailed.. NEVER RECIEVED THEM! Im tired of waiting for hours to talk to someone, I just want my gift cards or the cash equivalent.

On November 6 2021 we sailed on the carnival panorama and had one of the best cruises we have EVER had! On the panorama there was a lot of excitement about the carnival Radiance (our November 2021 sailing on the Radiance was canceled so we moved over to the panorama). Once we returned home I called our carnival personal vacation planner Ralph to let him know what a great time we had and to cancel our carnival Dream cruise next October and rebook us on the Radiance. He did rebook us on the radiance but did not cancel the Dream and was supposed to work on transfer the deposit to our new radiance booking but he stopped all communication but one text that he was working on it. It's now December and the Dream was still not canceled. I canceled the Dream myself and carnival sent me a form to have my deposit transferred to the radiance. Dream P02CB6, radiance R68HC0 my VIFP number is [protected] platinum. I filled out the carnival form and it would NOT SEND! OMG! I love carnival but what's up with NO CUSTOMER SERVICE? Please help carnival and not only look for new cruisers but keep the loyal cruisers you have! Don't t shut us out

How cruise was cancelled by Carnival Cruise sailing out of Miami. One, we switched over to Tampa but could not transfer our onboard credit. To me this seems a little shady, but tried called multiple times being on hold for 2 hours a time. Carnival, you guys cancelled the cruise not me uphold the offer we had it was not our fault. I'm very disappointed.

I purchased an Effy ring on the carnival splendor when taking it out I notice discoloring thought it might m ed cleaning
It was order for my mom but my mom ended up rushed to the hospital
It is cloudy and Effy at port can't clean I need an original reciept from carnival splendor 6/17-6/25 2015 to supply original price paid .
My mom ended up having emergency surgery and then passed within days .
I didn't want to look at the ring thinking of mom so I didn't take it out of the safe until years later . How can I obtain a copy of the recipiet .
Yolanda Padilla

My cruise on the CARNIVAL Panorama was beautiful! My compliment is about my flight. American Airlines canceled our flight four hours before leaving This flight price was included with the cruise. (500.44) Q5OWP1 We also bought priority Clt - Lax for 44.00 Document No. [protected]. American Airlines give us a new flight, we had to cancel, which was at 6:20 pm. The ship would have departed by then. We had to get another flight with Delta, which cost us three times as much. We have not gotten a refund for the cancel flight from American Airlines. SOBWGB
AA 1674 CLT TO LAX OCT. 30 2021
7:35 am - 9:28 am

Hello,
My name is Gerard Tcheumani Booking Number L80XVO & L80XT8.
I couldn't travel yesterday because on my way to the cruise line I had Flu symptoms like. When I went to the Hospital doctor advised me not to travel. I wanted to go to the Pier to speak to someone. When I get to the Piers I was told that he was too late.
Resolution: Refund or provide a travel voucher for next trip
Sincerely,
Gerard Tcheumani

Good morning, I spoke with Julia Reynolds's on Nov 1st, 2021. I called in with questions of canceling my trip for Nov 26, 2022. I was advised that I can cancel my trip without any penalties up until Aug 2022. I asked her several times and she said it was no issues. I purchased my cruise using uplift and was told that I would have to get transfer to resolution department to cancel due to refund purposes. I was transfer but on hold for over and hour. I hung up with hopes of getting this issue resolved on Thursday my day off.
I called this morning and spoke with a man that informed that the information that Julia provided was a lie and that I would have to forfeit my deposit. I asked to speak with management to have previous call pulled. The representative stated that I can speak to their resolution team.
I spoke with Ivan B whom would not provide with his ID number and stated that it was IB. He stated that there was nothing he could do and that I was previously sent emails that advised me my deposit is non refundable. I advised him that I booked my cruises with a travel advisor for Carnival and had no knowledge. He continue to talk over me, and tell me I was misinform and it is nothing he can do. I asked to speak with someone over him and that he was the highest department. He did state that he had two people over him. When I asked to be connected I was told they don't take calls. I asked for their names and he refused to provide both. If you pull call you would know that he gave me two names previously. Christine Duffy is his supervisor.
He stated that I would need to contact your department by email to get further help. Can you please contact me with assistance and pull my calls to see that I was misinformed and lied to? I would like a full refund as I was advised. Thanks
[protected] is my number.

I played the Fire Line Slot game and won two small jackpots. I was playing two cent bet on $5 bet so my bet was $10. When you win a bonus all bonus amounts including the mini, minor and major all are counted together for credits won then those credits are then doubled because of the 2 cent bet. So I hit a minor jackpot for 100.00 and 89.00 additional dollars on the fire balls. So the credits would be $189.00 x 2 = $378.00 The machine did not double the 100.00 minor I showed them on video. They refused to pay me the extra $100.

Not really a complaint more of a thanks. On our last day on the Mardi Graw in Nassau my wife experienced a massive blood loss due to prior surgery. Medical personnel on board were quick to [censored] and determine it was more than they could handle on board. Excellent care and service by Alfonso, the guest service representative, was awesome and worked with us through the ordeal as well as the Carnival liaison in Nassau Carlos up to our arrival back in the states.
The only issue I had was we were told if we made it back to the ship in 15 minutes we could continue on. On arrival, within the 15 minutes, the gangway was already pulled and they wouldn't let's us board because the ships Doctor said no. We did have a full release from the local physician but they didn't care. Thinking we were stuck in a foreign country was scary. Again Alfonso and Carlos took care of everything from transportation to the hotel, airline# and transportation back to our car. Great job guys!

3 years of pain and suffering from Carnival. We were loyal to the Carnival cruise lines brand and valued customers. We even bought CCL stocks because we enjoyed cruising with them. In 2019 we booked a cruise for March 2020 We understood because of the COVID outbreak we couldn't go on the cruise. They promised us onboard credit for the next cruise. So we were good. That was the first.
We rescheduled for June 2021 the very next year. They had us all get vaccinated and we still weren't able to go because it got cancelled due to covid again. Again they promised us onboard credit and if we didn't take a refund they would roll it over to the next cruise plus a $600 onboard credit. That was the second.
Now on the third. We rescheduled for this year for November 20th. We all had to get vaccinated again because we had lost our cards. I proceeded online. Call customer care told them that we were going to use our credits and cruise but our reservation got cancelled because the representative never transferred the credit.
So we proceeded online and paid a deposit to hold the rooms again. Then we called in to transfer our previous paid cruise credits to the ones I had booked online and they had to roll over credit from the previous cruise they had cancelled. The representative said he had taken care of everything. Plus, we didn't have to pay a deposit But it will be used as an onboard credit, so we were happy. We were still a bit upset because they said we couldn't double the credits but we understood. We just wanted to cruise.
Come to find out, for the 3rd time the booking was cancelled due to that there was a balance. We called and they fixed it and promised us everything was good. And rebooked the same rooms, so we were good again. Then again the rooms got cancelled for the fourth time Because credits cannot be used towards taxes, that's the very reason it got cancelled and wasn't able to get fixed. So for the 5th time I called, got it fixed & paid the taxes and they promised that the taxes and deposit were going to be used towards cruise credit so I was OK because you know we spend money on the cruise, so we're good. In total, we have three rooms with a cruise carnival, two interiors and one balcony. It was not all credit we used, we paid regularly for the other rooms. All were paid in full with no balance at all. So yesterday, 10/27/2021 I got an email stating that One of our rooms was cancelled automatically by the system due to my two kids Who are young and not able to be vaccinated were not approved. This is weird because my other son was approved in another room and I had submitted it all on the same day.
So I preceded and called the same night and each call doesn't take15 minutes, it's a good three hours waiting. Then after all the wait, the representative told me I had to call the next morning because they weren't able to help me. So I called again in the morning. They told me that because my two kids were not approved that they had to cancel and there was no hope for us so this is where we're at. My only option was to get credit, there was no one I was able to talk to or supervisors able to change anything. my only option was credit and to forfeit my cruise credit too. I felt like my hands were tied with no other option. Three years later, hours of my life called customer care and still no resolutions. I really don't feel valued as a customer, a person or a human being.

3 years of pain and suffering from Carnival. We were loyal to the Carnival cruise lines brand and valued customers. We even bought CCL stocks because we enjoyed cruising with them. In 2019 we booked a cruise for March 2020 We understood because of the COVID outbreak we couldn't go on the cruise. They promised us onboard credit for the next cruise. So we were good. That was the first.
We rescheduled for June 2021 the very next year. They had us all get vaccinated and we still weren't able to go because it got cancelled due to covid again. Again they promised us onboard credit and if we didn't take a refund they would roll it over to the next cruise plus a $600 onboard credit. That was the second.
Now on the third. We rescheduled for this year for November 20th. We all had to get vaccinated again because we had lost our cards. I proceeded online. Call customer care told them that we were going to use our credits and cruise but our reservation got cancelled because the representative never transferred the credit.
So we proceeded online and paid a deposit to hold the rooms again. Then we called in to transfer our previous paid cruise credits to the ones I had booked online and they had to roll over credit from the previous cruise they had cancelled. The representative said he had taken care of everything. Plus, we didn't have to pay a deposit But it will be used as an onboard credit, so we were happy. We were still a bit upset because they said we couldn't double the credits but we understood. We just wanted to cruise.
Come to find out, for the 3rd time the booking was cancelled due to that there was a balance. We called and they fixed it and promised us everything was good. And rebooked the same rooms, so we were good again. Then again the rooms got cancelled for the fourth time Because credits cannot be used towards taxes, that's the very reason it got cancelled and wasn't able to get fixed. So for the 5th time I called, got it fixed & paid the taxes and they promised that the taxes and deposit were going to be used towards cruise credit so I was OK because you know we spend money on the cruise, so we're good. In total, we have three rooms with a cruise carnival, two interiors and one balcony. It was not all credit we used, we paid regularly for the other rooms. All were paid in full with no balance at all. So yesterday, 10/27/2021 I got an email stating that One of our rooms was cancelled automatically by the system due to my two kids Who are young and not able to be vaccinated were not approved. This is weird because my other son was approved in another room and I had submitted it all on the same day.
So I preceded and called the same night and each call doesn't take15 minutes, it's a good three hours waiting. Then after all the wait, the representative told me I had to call the next morning because they weren't able to help me. So I called again in the morning. They told me that because my two kids were not approved that they had to cancel and there was no hope for us so this is where we're at. My only option was to get credit, there was no one I was able to talk to or supervisors able to change anything. my only option was credit and to forfeit my cruise credit too. I felt like my hands were tied with no other option. Three years later, hours of my life called customer care and still no resolutions. I really don't feel valued as a customer, a person or a human being.

Carnival cruise cancelled my booking 3 weeks before sail die to vaccine exemption which isn't illegal. They did nothing to put me back in my balcony room or retain my 100% paid trip. Instead they issued a refund of my money and canceled my reservation that I had set and paid for 4 months in advance. Carnival did nothing to help accommodate this major inconvenience and as a result I've informed family and friends about this experience so they'll avoid sailing with Carnival as well to instead go with Royal Caribbean who clearly explains their covid 19 restrictions and won't cancel you automatically.

I recently had a cruise booked for Jan/Feb 2022. They sent an email 10/11/21 stating that all customers must be vaccinated to take their cruises. I called to cancel my cruise immediately as it is my choice to be vaccinated. I do not agree/nor believe that anyone can force me to inject my body with anything. I feel the vaccine is unsafe and was quite disturbed to see that this is the road they have chosen. When I tried to voice my complaint they told me that they do not have a department that handles complaint. What company does not have a way to voice a complaint? I was then placed on hold (a long time - 42 minutes) while they tried to find an email address that I could lodge my complaint. It's amusing that a company as large as Carnival, is hiding behind their customer service reps instead of manning up and taking the calls in a actual call center that handles customer relations/disputes. Guess it's too scary to handle my complaint personally, you would rather deal with me via email so you can ignore me. My personal hope is that other people will read this and realize that their rights are being infringed against and cancel their bookings as well. The way the world is, is crazy to me. Even stranger that the vaccine doesn't 100% protect you or 100% stop you from spreading it but you are making customers either have it or not come. Where is the logic in that?

I still have not received my refund on my credit card for the $130.00 price reduction. I was told it would go back to my credit card ending in 8996. I paid $959.72 and the current charge is only $829.72. The difference is $130.00 which I was told would be refunded to my credit card. We were given $50 on board credit for a previous Internet problem we had on another cruise in Dec 2019. We recently received an additional on board credit of $150.00 because the ship is having a problem in its maximum cruise speed and the itinerary had to be changed, being reversed to where Cabo San Lucas is now the last port instead of the first port and now from 6:30am - 2pm where as it was from 10am -7pm originally. It is our favorite port of call and now with the timing change it is a useless port of call. We received an email on Sept 23, 2021 at 2:20am regarding maximum cruising speed problem, (which we saw posted online that the ship has had a problem since 8/26/2021. That morning I called Carnival to express our disappointment and the customer relations representative totally understood because she had already received many complaints regarding this issue. I was told her name was Denise and that she would give us each $75 on board credit for the sudden itinerary change. We now have a total of $200 on board credit which I thanked them for. Denise also informed me that the $130.00 price difference would be refunded to my credit card. As of today I still have not received that refund.

I realized I was not receiving my acquired $500 onboard credit and called in to request the rate change using the actively current rate. After waiting on hold for over an hour and 45 minutes, being transferred first to the customer service, then Casino Rates department, then sales, then customer care, then back to Casino rates, this representative kept interrupting me, refused to acknowledge the better rate even after I was asked and complied with sending a screenshot, then decided they wouldn't help me and was going to transfer me again, and when I protested they again interrupted and eventually hung-up on me. The next service rep. continued with the interruptions while I tried to speak, and said he would transfer me, all along giving accommodating excuses for Carnival about their tied up lines. I expected and accepted longer wait times, but L. Mercer was the cream on top when it came to rudeness, condescending, interruptions, laziness and insubordination.

On June 11th I received notification from carnival that my cruise was canceled I purchased my cruise through vacations to go .com
My cruise agent informed me that I would get my full refund 3 months
which today is 9/27 and have not seen my refund . I called on 9/15 and was told by one of your rep that the money would have been refunded back to my card but I informed then that the card used at the time no longer exists . They told me they could not do anything unless more specifics on the cruise info . Below is the person that booked my cruise ( Rayce Payne [protected] ext 7822 his email address [protected]@vacationstogo.com
The booking info I have through vacations to go is L90XS8
Emilio Rosado Juanita Rosado larisa Lizardi Aynahli Lizardi