Carnival Cruise Lines
reviews and complaints

For 2 days I have tried to get thru to change my cruise as allowed before 1/14/2022. Cruise ports deny entry. Not interested in going anywhere else. I am interested in changing cruises as allowed. Toll free number is the only way to do this. They keep you on hold for over an hour and then they hang up on you due to high volume. This is worse customer service on the planet. Please pick up and serve your customers. Booking # M39DW7. Call me at below to change cruise. I need a CSR to call to change a booking. I will not confirm booking for January 8 - 14 sailing. I need a CSR to call. Interested in September 17, 2022 sailing. This is a fourth request.

Good morning! The reason I'm writing is because I have not received the entire refund of my cancelled cruise. Here is my cruise information:
Booking number: G92NS0
Cabin number: 5233
Date of our cruise: April 10th, 2021 from Galveston, Texas

On February 9th, 2021 Carnival cancelled our seven-day cruise.
On February 18th, 2021 I received a $1, 707.94 credit on my Discover Credit Card (number ending in 3068).
On April 21st, 2021 I received a $260.32 credit on the credit card.
These are the only credits received from Carnival Cruise Line.
We truly need to get matter resolved; we have not received any information nor communications from the cruise line. I've sent an email to Customer Service to no avail. I have called the cruise line and asked to be connected to the resolution department. Once the call was transferred, I was on hold for over an hour and finally disconnected. Samuel P.

On December the 20th was my first attempt to cancel my trip which was scheduled on the 28 under booking number R57XF9. I paid the cancelation insurance however I cannot reach anyone to let them know I want to cancel.
I also noticed that the website does not have a link to cancel the reservation.

My name is John Wickrowski, my wife Yvonne & I are scheduled for the cruise from Long Beach Ca on 1/9/22 to Hawaii. I have sailed with Carnival with 3 other couples on several Carnival trips with no issues, this time is different. I have spent 2 days & many hours trying to do my online check-in. The Carnival system kept locking me out & making me go back to renter my information. After 5 hours of frustration & calls to the Carnival assistance number, where I was informed that the system was down, I finally gave up. Today, with renewed hope I tried again, same results. Determined, I set up 2 laptops & every time one locked me out out I went to the other. After 4 hours of going back & forth I finally got all me info accepted. This was absurd, I was on the verge of cancelling the cruise. My travel agent said she was having the same problems. This will be my last trip with Carnival!

I have been on hold for 4 1/2 hours. My clients final payment is due this week and they have questions that I need answers to before they are willing to make that payment. How can I get through?
I want to know what recourse they have if they decide not to go because they are worried about the covid threat and also not being able to stop at ports.

I took a cruise on December 11th to the 18th with my daughter booking number R59tp5. I booked a shore excursion with my daughter that said it will only hold 10 people no more. The excursion was supposed to be a 3 hour dolphin experience. Well day of the event 17 people got put in the excursion and a bunch of un - vaccinated kids I no this because I spoke with parents and they told me they were told that was the only excursion they could be in because there kids didn't have covid shots. So our excursion was cut to 2 hours we were rushed through it because it was over crowded and it was a joke. Two of the kids were sick coughing and had running noises. Then the next crappy thing was we didn't get let into cabo san Lucas. 50 dollars does not fix that come on. So many things were wrong on my first cruise it was disgusting. Also my husband wasn't able to go and carnival said they would pay me back for the dinners I bought for him. They only refunded me 15 dollars when I paid 30 dollars for each dinner package plus gratuity. You guys enjoy ripping people off? Not cool. Its bad enough I didn't the money I payed for him fully back so come on... My name is Melissa Guirl

recently traveled on carnival ship magic, 12/4-12/12 out of port carnival booking number K90DV7. prior to sailing recieved a letter telling us to get out travel pin at the photo shop. on the second and fourth days out we inquired about the pins. we were told by two different staff they did not have any carnival cruise pins. we asked how to get out pins and were told we had to contact carnival. also talked to guest services and they told us the same thing. i have contacted my travel planner and was informed we had to get out pins on the ship. i told him what happened and he said to go to the complaint department. as a regular patron of carnival and stockholder i am asking to please get a pin with the date on it as i have collected them. i realize that this is a small matter but important to us.

I have sent several emails and made numerous calls. I currently have been on hold over an hour! That makes 3 times since November. I left my number to call back . In an hour someone called but left a message instead of talking with me. They said they would try back 3 more times. NOTHING.
I have sent a detailed email and nothing! My cruise manager is ERIC Carnival Freedom March 26th .Booking number M09RQ7 stateroom 8350 Group with Carlene Rhodes
Two people in our party have dropped out and 2 more are probably going to because of vaccine mandate. The change that comes effective March 31 would be most helpful for our March 26th cruise which is testing plus 150. plus testing on ship. I NEED TO KNOW ASAP if two people who have had covid and test negative still have to have the vaccine. Need deadline to cancel in order to get full refund.

Also my room has TBA because my granddaughter would not committ until she checked with her boyfriend. Now she booked an additional three more people . I had mine listed by ERIC as TBA it shows on my receipt TBA. I did start filling out for Bailey but did not confirm. I need to List Lani Medina in my room and Bailey Marshall IS IN another room. it is 5:00 pm 12/17 and I have been on line with a representative that has not been able to answer any of these questions.
Full vaccine ONLY no other way to around it. Can't change the room name without 50 dollars and the guests birthdate. No deadline for canceling the cruise and getting refund. TERRY MATTHEWS [protected]
Group Carlene Rhodes.

PLEASE HAVE an experienced and knowledgeable representative get back with me before DEC 22. Thank you.
Booking number M09RQ7 Carnival Freedom Mar 26, w0ww
Stateroom 8350
Group Carlene Rhodes Guest MS Terry Matthews VIFP [protected] Blue

[protected] [protected]@yahoo.com

I cannot get through to anyone to obtain any answers by phone after waiting on hold for over 25 minutes for 2 consecutive days and the website doesn't provide the information I am seeking. The website also doesn't provide an email contact to ask any questions via email. This is terrible customer service. I am seeking to find out what services are provided with the state room I reserved for which limited detail was provided.

I am booked to sail on Carnival Cruiseline's Horizon on December 26, 2021 for my 25th Anniversary. A few days ago I learned that the Horizon is broken down and they are offering a refund or a cruise credit of 25% off your next cruise (which I won't be taking!) because they moved us to another boat. I have spent the better part of the week on the telephone mostly on hold. Today, I held 2 hours and 10 minutes before I finally gave up.

Two days ago I got an agent on the telephone and she told me the ship was going to provide me with a $200 onboard credit for the inconvenience of moving to a ship with many less amenities than the one I booked. I felt that was fair compensation and continued with my reservation.

Yesterday I found they had moved me from the front of the boat to the back of the boat, and that the agent could not change my room without my talking to a supervisor. I held 45 minutes for a supervisor, but finally got a room change (unfortunately on a different deck). At that time she said I had a $200 on board credit showing on my account, so I was disappointed with the room, deck and boat change, but at least I had compensation.

Today I called and got an agent on the phone after a 2 hour wait, and he told me there is no $200 onboard credit on my reservation, and that they are not compensating passengers for the inconvenience. Wow! All this after I had to deal with them cancelling my cruise 4 times last year due to Covid. I am so stressed and frustrated, I feel my anniversary cruise is just about ruined!

I would like to see Carnival restore my credit of $200 for onboard spending, and stop playing games. This is utterly ridiculous! I am very angry and will NOT cruise with them again.

Hello I had just noticed you guys had changed my itinerary one week out from my cruise and I am not happy about this one bit! My cruise was for the eastern caribbean's december 18th - 23rd and you guys decided to change one of my destinations one week prior to leaving. Remind you I have already have plane tickets, got off work, bought a hotel in miami and bought excursions for grand turk so I can't just cancel being a week out. I had to reschedule my cruise with you guys one time already because of covid and I strictly said I want my cruise to stop at grand turk so I can propose to my girlfriend, hence the reason I picked this one! Today the 11th of december one week away from my cruise I noticed you guys changed the days around and my destinations. You completely removed grand turk from my destinations and put bimini in replace. Bimini is a 45 minute jetski ride from the keys and if I wanted to go to bimini I would go to the keys and jetski there myself. Carnival doesn't even have any shore excursions here to book or anything to do, I would like a partial refund back or on board credit because this is rediculous.

I've had to cancel and re book several cruises with carnival due to the pandamic, and we have just canceled another cruise. Carnival has Done a good job of refunding my money however they continue to lie about mailing the gift cards which total over 1500. Every time we wait on the phone for over 3 hours sometimes they tell us the cards have been mailed.. NEVER RECIEVED THEM! Im tired of waiting for hours to talk to someone, I just want my gift cards or the cash equivalent.

On November 6 2021 we sailed on the carnival panorama and had one of the best cruises we have EVER had! On the panorama there was a lot of excitement about the carnival Radiance (our November 2021 sailing on the Radiance was canceled so we moved over to the panorama). Once we returned home I called our carnival personal vacation planner Ralph to let him know what a great time we had and to cancel our carnival Dream cruise next October and rebook us on the Radiance. He did rebook us on the radiance but did not cancel the Dream and was supposed to work on transfer the deposit to our new radiance booking but he stopped all communication but one text that he was working on it. It's now December and the Dream was still not canceled. I canceled the Dream myself and carnival sent me a form to have my deposit transferred to the radiance. Dream P02CB6, radiance R68HC0 my VIFP number is [protected] platinum. I filled out the carnival form and it would NOT SEND! OMG! I love carnival but what's up with NO CUSTOMER SERVICE? Please help carnival and not only look for new cruisers but keep the loyal cruisers you have! Don't t shut us out

How cruise was cancelled by Carnival Cruise sailing out of Miami. One, we switched over to Tampa but could not transfer our onboard credit. To me this seems a little shady, but tried called multiple times being on hold for 2 hours a time. Carnival, you guys cancelled the cruise not me uphold the offer we had it was not our fault. I'm very disappointed.

I purchased an Effy ring on the carnival splendor when taking it out I notice discoloring thought it might m ed cleaning
It was order for my mom but my mom ended up rushed to the hospital
It is cloudy and Effy at port can't clean I need an original reciept from carnival splendor 6/17-6/25 2015 to supply original price paid .
My mom ended up having emergency surgery and then passed within days .
I didn't want to look at the ring thinking of mom so I didn't take it out of the safe until years later . How can I obtain a copy of the recipiet .
Yolanda Padilla

My cruise on the CARNIVAL Panorama was beautiful! My compliment is about my flight. American Airlines canceled our flight four hours before leaving This flight price was included with the cruise. (500.44) Q5OWP1 We also bought priority Clt - Lax for 44.00 Document No. [protected]. American Airlines give us a new flight, we had to cancel, which was at 6:20 pm. The ship would have departed by then. We had to get another flight with Delta, which cost us three times as much. We have not gotten a refund for the cancel flight from American Airlines. SOBWGB
AA 1674 CLT TO LAX OCT. 30 2021
7:35 am - 9:28 am

Hello,
My name is Gerard Tcheumani Booking Number L80XVO & L80XT8.
I couldn't travel yesterday because on my way to the cruise line I had Flu symptoms like. When I went to the Hospital doctor advised me not to travel. I wanted to go to the Pier to speak to someone. When I get to the Piers I was told that he was too late.
Resolution: Refund or provide a travel voucher for next trip
Sincerely,
Gerard Tcheumani

Good morning, I spoke with Julia Reynolds's on Nov 1st, 2021. I called in with questions of canceling my trip for Nov 26, 2022. I was advised that I can cancel my trip without any penalties up until Aug 2022. I asked her several times and she said it was no issues. I purchased my cruise using uplift and was told that I would have to get transfer to resolution department to cancel due to refund purposes. I was transfer but on hold for over and hour. I hung up with hopes of getting this issue resolved on Thursday my day off.
I called this morning and spoke with a man that informed that the information that Julia provided was a lie and that I would have to forfeit my deposit. I asked to speak with management to have previous call pulled. The representative stated that I can speak to their resolution team.
I spoke with Ivan B whom would not provide with his ID number and stated that it was IB. He stated that there was nothing he could do and that I was previously sent emails that advised me my deposit is non refundable. I advised him that I booked my cruises with a travel advisor for Carnival and had no knowledge. He continue to talk over me, and tell me I was misinform and it is nothing he can do. I asked to speak with someone over him and that he was the highest department. He did state that he had two people over him. When I asked to be connected I was told they don't take calls. I asked for their names and he refused to provide both. If you pull call you would know that he gave me two names previously. Christine Duffy is his supervisor.
He stated that I would need to contact your department by email to get further help. Can you please contact me with assistance and pull my calls to see that I was misinformed and lied to? I would like a full refund as I was advised. Thanks
[protected] is my number.

I played the Fire Line Slot game and won two small jackpots. I was playing two cent bet on $5 bet so my bet was $10. When you win a bonus all bonus amounts including the mini, minor and major all are counted together for credits won then those credits are then doubled because of the 2 cent bet. So I hit a minor jackpot for 100.00 and 89.00 additional dollars on the fire balls. So the credits would be $189.00 x 2 = $378.00 The machine did not double the 100.00 minor I showed them on video. They refused to pay me the extra $100.

Not really a complaint more of a thanks. On our last day on the Mardi Graw in Nassau my wife experienced a massive blood loss due to prior surgery. Medical personnel on board were quick to [censored] and determine it was more than they could handle on board. Excellent care and service by Alfonso, the guest service representative, was awesome and worked with us through the ordeal as well as the Carnival liaison in Nassau Carlos up to our arrival back in the states.
The only issue I had was we were told if we made it back to the ship in 15 minutes we could continue on. On arrival, within the 15 minutes, the gangway was already pulled and they wouldn't let's us board because the ships Doctor said no. We did have a full release from the local physician but they didn't care. Thinking we were stuck in a foreign country was scary. Again Alfonso and Carlos took care of everything from transportation to the hotel, airline# and transportation back to our car. Great job guys!