Carnival Cruise Lines
reviews and complaints

Name: Enid Clements

Booking# COL4N8

[protected]@aol.com

I cancelled MardiGras cruise 10/08/22 because of the damage done to some of the destinations. You credited me for $470.72 on 27 Sept 2022.

I was told by the Carnival Cruise Casino folks that I could get a cruise credit of Approx $922. for a future cruise. I was denied a claim to AON and they send you the denial letter.

Please contact me with specifics as to how I determine the amount of the cruise credit allowed.

Roberta & I are both VIFP Gold; [protected] & [protected].

Thank you,

Enid & Roberta Clements

We really had a great time (BUT). We cruise Royal Caribbean for the most part and we were happy with the cruise on the SUNSHINE (10/29 - 11/3). First my wife verbally confirmed we could carry a bottle of wine each and we put them in our luggage which was later confiscated. But the best was when my wife fell on some coral exiting a excursion, stingrays in Bimini and was cut pretty bad. The excursion crew were Great and did everything to make her feel better including putting a few bandages on her. When we got to the ship we went directly to the Medical Station about 3:30 and asked for a couple of band aids and was told it would be $56.00 for the band aides. I really thought the nurse was kidding but she was just someone who didn't want to be there. I told her that I was going to use the bed sheet for her leg and she said it's not her problem. Later, I went down, it opened at 4:00 she sold me the same band aid for $3.00 because it was now open. When we got home that weekend I had to do a show, I"m a Comedy Magician and told the story to the audience and after the show people came over and asked if it was true YUP

BOOKING NO: K59DV0

SAILING: CARNIVAL DREAM 22/Oct/2022

There was no partial transit of canal as stated at time of booking. The partial transit of the Panama canal is the reason we booked this cruise. There was no transit and we were never even informed of the cancellation. We have been on many Carnival cruises and are considered platinum. This will be our last Carnival cruise if we do not receive some sort of compensation for not receiving services we had booked.

My Name is Raquel Santana I was on carnival conquest from 11/4-11/7 and soon we got in the boat the rooms were outstanding, but soon we got to the smoking area was horrible A lot of African Americans smoking marihuana went the policy said it will be a $500 penalty for smoking marihuana and also smoking

inside the rooms, 4 rooms in front of our were smoking inside their room and you can smell the marihuana in the hallway. The crew saw them smoking that thing and no one said anything. we are very Disappointed. it really ruined my 3 day vacation. I understand the charge for alcohol is acceptable but not for soft drinks.

Euripides & June C. Rios – 4990 Curtis Boulevard – Cocoa, Florida – 32927

*****VIFP #[protected] Euripides Rios, Diamond ****VIFP #[protected] June Rios, Diamond

November 6, 2022

Mr. Josh Weinstein, CEO

Carnival Cruise Line

3655 NW 87th Avenue.

Miami, FL. 33178 U.S.A

RE: Day of Unfortunate Events

No CELEBRATION for US

Dear Sir:

On the Eve of our 75th Cruises Milestone we booked on Carnival Celebration maiden voyage to America, hoping to use some of our pending 50th Milestone, (wife’s birthday CELEBRATION) but apparently it was “NOT TO BE”, causing us lots of aggravations and seemingly erasing our dreams, accumulated incentives and a great portion our $avings.

In the past we have complained about problems encountered while cruising. At this time, we are begging for understanding, empathy and restitutions, if possible, due to a complete denial from your Customer Service representative (Mr. Ryan) who handled our reporting of the uncaring United Airlines “mechanical” delays and eventual cancellations. All we wanted was to be able to use our investments and credits, on future Carnival Cruises. We did NOTHING WRONG, to be penalized with eradication of access, accrued benefits and future privileges.

Your intervention appreciated and kindly requested,

Sincerely,

June & Euripides Rios

Bought three 12 packs of water that would be about 6.00 on land. They charged me 30.00. Ok, high but need profit, I check out and see I was charged 5 for delivery extremely high. Called to dispute it first agent could not helped. Went hay you do not want to get into a legal battle over it. Was refused to speak to escalation department. Carnival needs to look at Disney. They just got sued over a similar situation. We bought one thing and now Carnival keeps changing it. Not sure this is how carnival wants customers to feel about them! Would like to have this corrected.

Hello,

So, I called a PVP rep. Jorge Torres – PVP who’s voice mail said he was on vacation and to call another rep that he gave the number to. We called but that person did not seem to know about the discount for ups workers etc. so called right back and left a message for Mr. Torres to call when he returned to book as he would be back before the special was over.

As we got concerned when not getting a call back went ahead and booked online, fallowed up with a voice mail to Mr. Torres to call us upon return as that would be before the sale ended to assure, he got credit etc. Then the last day of the sale called and left another voice mail for Mr. Torres, again no call back till today (a day after the sale).

Today he called back and WOW we have never been talked to so rudely and insulting in all our lives! We don’t know if he had a bad day or what. Some Please listen to that conversation, Please!

He said he don’t understand why we would book online instead of him but again explained we thought he would get credit etc. and if any mistake that he would be back in time for the sale to still be in play. However, he did not

Call back before the sale ended yesterday.

He then went on the say “well, I'm not a machine and are intitled to a break as I am not a robot he went on to explain… and that I made a mistake in booking the wrong room and so would lose are 100 deposit in our gross negligence. Proceeding to insult and ask why we did not just take the room offered by the other guy as it was only 30 more ea per person? Why when we thought the online price was better, only to fine it is bunk beds (nothing stated such in the ad). Again, I pleaded that

I called twice of which he stated he did not believe me…Seriously? On top of the uncalled-for insults insinuated I was lying. I was simply trying to book and be loyal that we would get the credit not lose out on the deal or be belittled, insulted and my integrity challenged. He then proceeded to pressure me to pay 500 more or lose out of our deposit all together.

Please someone listen to that conversation as it was absolutely horrible and as a businessmen would never talk to a clint like that, never! We did nothing wrong except try to be loyal and then find that the website did not give the correct information as the picture shows a large bed not bunkbeds.

If we cannot get the deal with the right room, then we need resolution but feel it unfair that he did not call back intime to lose out on the deal of the right room for my wife and I.

Dwayne Swezey

[protected]

Hello,

So I called a PVP rep. Jorge Torres – PVP who’s voice mail said he was on vacation and to call another rep that he gave the number to. We called but that person did not seem to know about the discount for ups workers etc. so called right back and left a message for Mr. Torres to call when he returned to book as he would be back before the special was over.

As we got concerned went ahead and booked online, fallowed up with a voice mail to Mr. Torres to call us upon return as that would be before the sale ended to assure he got credit etc. Then the last day of the sale called and left another voice mail for Mr. Torres.

Today he called back and WOW we have never been talked to so rudely and insulting in all our lives! We don’t know if he had a bad day or what. Some Please listen to that conversation, Please!

He said he don’t understand why we would book online instead of him but again explained we thought he would get credit etc. and if any mistake that he would be back in time for the sale to still be in play. However he did not

Call back before the sale ended yesterday.

He then went on the say “well, im not a machine and are intitled to a break as he’s not a robot… and that I made a mistake in booking the wrong room and so would loose are 100 deposit in our gross negligence. Again, I pleaded that

I called twice of which he stated he did not believe me…Seriously? On top of the uncalled for insults insinuated I was lying? I was simply trying to book and be loyal that we would get the credit not loose out on the deal or be belittled, insulted and my integrity challenged.

Please someone listen to that conversation as it was absolutely horrible and as a businessmen would never talk to a clint like that, never!

If we cannot get the deal with the right room then we need resolution but feel it unfair that he did not call back intime to loose out on the deal of the right room for my wife and I.

Dwayne Swezey

[protected]

as of 27/Oct/2022

We can't wait to welcome you on board.

BOOKING NO: H1V6D2

SAILING: CARNIVAL HORIZON 02/Sep/2023

SAILING DURATION: 8 days

STATEROOM: 1205

CATEGORY: 1A UPPER/LOWER

GUEST: MR DWAYNE SWEZEY

DINING Choose Yours Now: Unassigned

EMAIL: [protected]@PEAK.org

BOOKED BY: DWAYNE SWEZEY

DWAYNE SWEZEY

2475 W 23RD AVE

EUGENE, OR [protected]

GUEST CONTACT PHONE VIFP CLUB # VIFP LEVEL DEPARTING NOTE

DWAYNE SWEZEY [protected] [protected] RED CRUISE ONLY 1, 2

TBA SWEZEY CRUISE ONLY 1, 2

* Indicates temporary VIFP Level.

ITINERARY: 8 Day SOUTHERN CARIBBEAN Itinerary.

DAY PORT OF CALL ARRIVE DEPART

Sat Miami, FL 4:00 PM

Sun Fun Day At Sea

Mon Fun Day At Sea

Tue Aruba 9:00 AM 10:00 PM

Wed Curacao 7:00 AM 3:00 PM

Thu La Romana, Dominican Republic 11:30 AM 6:00 PM

Fri Amber Cove, Dominican Republic 9:00 AM 5:00 PM

Sat Fun Day At Sea

Sun Miami, FL 8:00 AM

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Taxes, Fees & Port Expenses, as used by us, may include any and all fees, charges, tolls and taxes imposed on us by governmental or quasi-governmental authorities, as well third party fees and charges arising from a vessel’s presence in a harbor or port. Taxes, Fees & Port Expenses may include U.S. Customs fees, head taxes, Panama Canal tolls, dockage fees, wharfage fees, inspection fees, pilotage, air taxes, hotel or VAT taxes incurred as part of a land tour, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees for navigation, berthing, stevedoring, baggage handling/storage and security services. Taxes, Fees, & Port Expenses may be assessed per passenger, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Ship. Subject to applicable laws, Taxes, Fees & Port Expenses are subject to change and Carnival reserves the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full.

Joann Jackson ship carnival Glory cabin 6384 Booking Number C9C8J5,In receiving my luggage 🧳 ,1 had a whole in it ,The other one was cracked, They give me another one, It had a broken zipper and scratch up ,They told me one was usable, I can use one. Can you please give me a call at [protected], It will be highly appreciated. Then while in my room trying to sleep there was a noise ,Out side where I couldn't sleep. THANKS LOOKING FORWARD TO HEARING FROM SOMEONE, YOUR TRULY JOANN JACKSON.

We perched 2 bottles of Osuna Tequila at Mazatlan, Mex. and handed them in to Jerry when we reboarded, given him our name and cabin number.

The bottles when in separate bags and into a 3rd bag together.

When we did not received our package, we called that we had received our package, we were told we had to wait, for the couple to return to their cabin?

What we received were two bottles of Osuna Tequila of lessor valve with a green tag for the 6th floor. We were on the 10th floor.

My suggestion is a better solution of handling bordering liquor to be returned to the proper customer.

Per Carnival Cruise Lines Customer Service rep’s request over the telephone (after putting me on hold for what seemed like a long time, while she conferred with whomever,) on 9/30/22 I emailed Carnival Cruise Lines via [protected]@Carnival.com, filing a complaint of theft from my stateroom, while I was out on-shore…To date, I have not received a response from Carnival, acknowledging the receipt of my complaint; let alone letting me know if they are working to resolve the issue.

My booking number is B8L1G8. (For security reasons, logically, Carnival Cruise Lines should be able to access my personal info via the booking number.)

If via this board doesn’t get Carnival Cruise Lines to take actions, I will exercise my rights to go public with my complaint etc. So inconsiderate!

I bought a Movado Bold watch at the Fun Shops on 10/14/2022 while on the Freedom Cruise ship cabin#2304 booking#B9G1Q4. I was told by the lady I would get a $200.00 credit if I applied for a Carnival Master Card. I applied and was approved for the card the watch was $476.00 I have my Master Card statement and there is no discount 0f $200.00 the only reason I applied for the card was to get $200.00 off the watch the lady was telling people in the store if they applied for the Master Card they would get a discount on the item.

Dear Sir/Madam:

My name is Gregory Anthony Phillips. I've been on eight (8) Carnival cruises from 1998 to 2014 and I am a Gold member. That's adds up to a minimum of $16,000 I've spent cruising with Carnival over the years. My wife who will be 80 years old next year is currently in the hospital due to heart and other contributing ailments. Her doctors, family and I all agree that she should not go on the cruise I booked for her 80th birthday in 2023. To date I've put down $500 towards the 8-day cruise aboard the Magic which sails on September 8, 2023. Three (3) days ago I contacted Carnival to request a refund and was told they would only refund half ($250.00) of my payments towards this cruise. I looked up Carnival's refund policy and I totally disagree with their findings. Regardless, however, and never-the-less the rules, I feel that because of my past and loyal relationship with Carnival that I deserve a full refund of my down payments and I hope you will agree. My wife and I are both on Social Security and $250.00 is a lot of money to us these days. Please do the right thing and re-consider Carnival's decision and refund my total $500.00. For your convenience my Booking Confirmation No. is/was C9N2X2. I thank you for your considerations in this matter and pray you will do the right thing by us, and I look forward to your immediate response.

Sincerely,

Gregory Anthony Phillips

Loyal Carnival Customer

I was not happy with the room service. On multiple days my sheets were not changed. I marked them daily and noticed that the mark was still on the sheets. I asked if they had been changed and was told that they had been. Obviously not! I was sent a couple of obscene photos and went to customer service to complain. They had me to speak to security who only said that even though there was only one person on the ship with the name on the photos that they couldn't do anything about it. I was unable to sleep and no longer felt comfortable on the ship. This was not a good experience. I only hope that no one else was made to feel as uncomfortable as I did on what should have been a beautiful vacation.

I recently booked a cruise on Carnival Paradise going to Cozumel & Mahogany Bay from the Port of Tampa. I was told that my driver's license was sufficient as it was a real ID. However when I got to the port after checking in and getting my boarding pass I was not allowed to embark because I did not have a birth certificate with me. The Boarding Pass did say "citizenship Documents" however, I did not think a birth certificate was citizenship papers.

I was with a group of twenty people and approximately ten of us were given the same information. Other people were also refused entrance for the same reason.

My booking #D2V4Z9

I purchased a ring at the jewelry store, it was a $50 ring that was on sale for $35

I got this 12/2/22 on Sunshine and on 12/12/22 10 days later my finger was turning green and the ring is changing colors is no longer silver. you can see in picture it is almost brown no longer silver. I would not think a ring at this value should do this after just 10 days and would like to know if I can return it. I will be traveling on the Sunshine again in Dec 2022. Please let me know what my options are. thanks

Wife and I had cruise booked for September 20, 2020, which obviously did not happen due to Covid. We chose to leave our deposit with Carnival in hopes the someday we would take this cruise. We had been VIP with Carnival prior to this time.

Last year I inquired about just getting a refund and they indicated that it was not problem I could call the 800 number at any time and get a refund, but if I chose to not get a refund I could get $600 onboard credit, etc. Again we decided to leave the deposit as it appeared we could get a refund whenever, and maybe Covid will clear up and we will go again.

Well life changes, and now we are in need of that $500 deposit and the Executive Resolution person I spoke to said refunds for Covid ended March of 2022, to which I was never notified, and now refuses to give us a refund. I expained that the $500 right now was more important than a $600 onboard credit, and if she really insisted that we cannot get a credit we will never be back on Carnival. She didn't budge.

Booking# B4J7D0 sail date: Oct 1 2022 Sail date got backed up because of Hurricane Ina new sail date Oct 2, 2022. On Sept 30 2022 at 3:10 am My mother passed away. I had to call to cancel our cruise. A few hours later Carnival said we could cancel because of storm. I had all ready cancelled. I got my port fee and taxes back which was $416.72 but she said She could not give the $280.00 back. I had to fill a death certification to get credit. Where do I send death certification to. We already have another cruise booked for May 2023.

Thank you so much

Beverly Estes

[protected]

Missing digital images from USB and copy right notice

D6S7K0

CARNIVAL LIBERTY 05/Sep/2022

1- (14ABK4 657a1470.JPG )

2-( 14ABK4 657a1468-2.jpg )

3-( 14ABK 657a1471.jpg )

4-( 14ABK4 657a1467.jpg )

We have reached out immediately upon return that the USB was blank; we used the form, we attempted to call on the pre cruise. I have another cruise booked and threatened to cancel that if they won't deal with this.

I called the customer service, since I thought maybe they just were not getting the form- they said it was 30 days out. However, it says they only keep the items for 30 days on the form you fill out post cruise.

I have written emails on every form I can find for Carnival. I don't know who else to contact.

Z36HT9 cruise for Aug 26, 2022 missed due to in hospital Appendicitis that ruptured and required surgery

I have sent several emails on this matter but a month later and still no response Not asking for a refund, only want replacement cruise for same ship and location I have booked 6 cruises with Carnival and always enjoy them missed one due to my guest did not have valid ID which I understand and should have checked before leaving home for cruise but my illness was not in my control and fell Carnival should work with me on this Again I have sent several emails on this but no response Sent papers from hospital of dates I was there at Iredell Memorial Hospital but not able to attach here I got a great deal on curies I missed for booking early, had ocean view 5 day cruise out of Charleston, SC Cabin was for a single guest only but still a very good price

From: Jennifer M Hall

Date: October 7, 2022 at 1:13:03 PM CDT

To: [protected]@carnival.com

Subject: Requesting

Ha, I said I would never step foot on a ship again because of the past experience my one and only cruise was in August 2005. The cruise was out of New Orleans. We sailed off and we’re not able to make our stops and nothing was pleasant about it. We made a big circle around the coastline just to simply be dropped off in Texas and get a flight home. Katrina came destroyed. Everything vehicle in New Orleans and now. It was devastating to everyone I know. Like I said, I said, I would never take a cruise again after that nightmare. That is the reason so much time has went by that I am requesting anything now. I am trying to book a cruise to take a friend and I am asking to please consider any type of discount, credit, upgraded room, etc.. I reached out because I do feel like Carnaval would like to make someone’s memory and experience somewhat better after that. I appreciate you in advance for reviewing and what are possible offers to help accommodate this new booking.

The particular cruise I am looking at is January 5 through the ninth out of New Orleans. (Déjà vu lol)

Thank you again,

Jennifer M. Hall

[protected]