CB Car Dealers CarMax Complaints #102-121

CarMax review: We were Sold a damaged vehicle

user2341212 of US

Jul 26, 2022 1:41 pm UTC

Verified customer

Featured review

We purchased a 2010 G37 Infiniti from the Carmax located at 4400 S Interstate 35 Austin TX 78745 in May 2021. The salesman raved about this cars condition and it being accident free. After registering the car, we later found out that the car was in an accident and that the damage was rated as moderate. This is very deceptive and very unprofessional. We called and talked to a sales person who stated a manager would call us back, but to date we have not heard back.

Desired outcome: We would like to sell the car back to them for a full refund.

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+1 (800) 519-1511

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+1 (800) 925-3612

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+1 (888) 922-7629

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+1 (888) 922-4911

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+1 (844) 765-5757

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+1 (804) 747-0422

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marketing_carmax@carmax.com

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12800 Tuckahoe Creek Parkway, Richmond, Florida, 23238, United States

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