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CarMax

CarMax

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2 178 complaints
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CarMax reviews & complaints 281 - 178

CarMax complaints 178

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CarMax - lies & scams!

CarMax is horrible, horrible, horrible! They lied to me and treated me very rudely. Recently, my 5-year old truck broke down. It needed major engine repair. Instead of fixing it, I decided to...

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CarMax - service, extended warranty

We brought a VW Touareg 2004 on May 2008. Since the next day we got our car had been in the service department 8 times. First thing was the flat tire sensor (2 times with carmax and 2 times with WV...

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CarMax - crashed car

I purchased a 2005 Chevy Silverado 1500 (55, 000 miles) from Carmax on May 5, 2009. Between that day and June 15, 2009 I have taken the car back to carmax 6 times (11 days total without a car) It...

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T
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CarMax - scam and cheating

My firm has represented consumers in a number of cases where CarMax has sold them vehicles that were previouly wrecked and had significant concealed accident damage. CarMax maintains lobby...

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CarMax - poor service, dishonest

Bought a used vehicle there in February. Within 3 weeks, I had it back in for a brake service because the brakes were making a metal-on-metal sound. They "fixed" them and sent me on my way. Within a...

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CarMax - rip off

I almost got ripped off by Carmax of Plano. They offered me 6500 for my 2005 Toyota Tacoma PreRunner SR5. Told me that they could only get that if they bought or sold it. Well I found on the Carmax...

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CarMax - carmax takes car back after two weeks approving loan and tells us to wait a week for deposit

I'm posting on behalf a friend I find this unbelievable . My friend bought a car two weeks ago got approved with a cosigner . Paid a deposit of about $1500 and then after the fact they take it back . Don't even get a cab or provide transportation back home which is sad. Then they make my friend wait a week to get the deposit back(we are still waiting) . Supposedly the lender called the loan . I mean if you're denied a loan you should know immediately not drive off the lot with the car thinking you got it. Its very humiliating that should be illegal just be careful buying from carmax . Don't believe the hype the commercials are lying .. If you insist on buying from them you better have your own financing .Double check those cars make sure they are in the working condition they say as with any dealership.

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CarMax - they sell lemons!

I purchased my car from Carmax based upon its 125 point inspection only to find out later from the Jaguar repair shop that the vehicle had major issues. Carmax's service department repeatedly told me the car was okay but I insisted something was wrong. My vehicle was at the repair shop for 2 weeks when I decided to take it upon myself to call the repair shop myself. They stated the car had major issues and they didn't want to service it and gave me a list of the issues. Carmax Service stated we are not going to make you a new car. I still believe in the business model carmax has laid out but HONOR is not something I feel they believe in at this point since they are vividly trying to avoid responsibility for the $20k plus repairs that have taken place thus far. Moreover, I have driven the car only 25k miles with continuous problems. What happens once the warranty is up? I still have to pay them for the car and repair bills. Doesn't sound fair to me

Jag's are notoriously hard to maintain and lose their value like a Chevette. I wouldn't touch a new one much less a used one. I would ditch the car and move on.

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CarMax - rip off on shipping car to local store

I paid to have a car shipped to my local Carmax dealer. After it did not make it onto the transport for the 3rd time and the store manager lying telling me it had already shipped when in fact it had...

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CarMax - never trust them!

I bought last year (10/07), I've put 18, 000 miles on it. I needed 2 new tires (250.00) the radials were sticking out and the kicker my brakes started to squeak on Sunday so I park the car. I bring it in for new pads on Thursday (I own another car to drive) the guy tells me I need new rotors. What? 18, 000 miles he not telling the truth so I tell him to box up the old ones I want to see them. This guy is right these things are so corroded pieces are falling off into the box. I pay (324.00).

I call CarMax (Greenville sc) I tell them "hey maybe somebody missed something on my inspection but my rotors are shot Chris tells me "to bring it down Monday " I ask him please don't waste my time just to tell me it's wear and tare. Long story short Chris tells me "yeah that would pass CarMax inspection" are you kidding me? They really are used car sales men. I have pictures of these rotors maybe they can use them in their next commercial and see how much business they get. I'm giving corporate a chance to make it better but if not then of to BBB, the news paper the news and tons of blogging with pictures (*this is my third purchase with them 60, 000$$ in the last few years).

I used to work for these thieves but you didn't buy a lemon - you bought a Used Car. With a 5-day return policy you had the chance to have a 'real' mechanic check out the car before committing to keeping it. The inspection is just that. 125 point inspection does Not mean that they fix anything found in the inspection. You bought 3 cars from them and only 1 had issues. I'd say you are very very lucky. This is a good place to buy an overpriced used car and overpriced warranty. Next time do your homework and get a better deal someplace else.

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CarMax - terrible cars and terrible service

I purchased a 2007 Chrysler Sebring in January 2008. I have seen 2 recall notices from Chrysler. When I purchased the vehicle it had a recall notice but yet the dealership told me since I bought it I should take care of it! I took the vehicle to a Dodge/Chrysler Dealership and a CarMax Service Center in regards to my car stalling. I was told there was nothing they could do since it "was like trying to find a needle in a hay stack". They said when it stall, then call them so they can figure it out! Or I can leave the car with them for 3 days until they can "reproduce" the issue. I am a single parent of 2 kids...this is my only vehicle. I cannot use the warranty rental coverage until they find the issue. My vehicle has 36000 miles had is stalling! Last night in Dallas TX, it was 39 degrees and misty, my car stalled with my small children in the car. It turned back on after 10 minutes.

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CarMax - fraudulent company

Found a car I wanted at CarMax. Did the research. Applied for financing over the phone to make sure it'd go through before I drove the hour to the suburbs to visit the car. Financing went through, or so the salesman said. Spent three hours at the dealer sealing the deal. Got the car I wanted, traded in my old one, all was great!

Or so I thought. For four days I was singing their praises. And on the fifth day, god created anger, when I received a call from their business office saying my loan had been denied & I had to find new financing or return the car within 24 hours. Excuse me? Who gives out keys to a vehicle without an assured loan? Couldn't they have asked me to fax in paperwork & then call when things were final?

Basically, they MISLED me to think my loan had been approved & for five days, I drove around in my dream car thinking everything was fine. Then they tell me it's NOT fine? I was driving around with an unassured loan? I had ZERO idea it was not final.

I am DEVASTATED. Husband & I are having to apply for financing elsewhere, then drive back to suburbs (an hour's drive; & gas right now is $4/gallon) to fix this problem? Ridiculous. I hate this company.

This happens when the bank ejects the proof of income because it was not the same as stated in the application or when any other stipulents are rejusted. The sales managers are to blame for this, they need to do a better job of checking to see if they match up.

the location is carmax in ellicot city maryland stay away from all carmax please.

This is the same thing that hapen to me last week they called me a couple of days later and said mt financing didnt go throught on my dream car. CARMAX IS TERRIBLE TERRIBLE, the need to stop this practice of theirs.they said that i had to pay ooff loan that i have on my motorcycle that im actually ahead of on my payments i told them hell no and they already sold, y car that i traded in who can i turn to about this and what can i do if anyhting

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CarMax - awful experience

I purchased a car from CarMax at the beginning of the year. Mind you this is the 2nd car I have purchased from CarMax and the 3rd car purchased from CarMax by my family. I had problems from the...

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CarMax - fraud and scam

Helped my daughter by her 1st car in Feb., 2008 from carmax. We bought a 2001 Saturn, a very nice clean car and red like my daughter wanted. Thinking that with Carmax and their 125 point inspection, we were getting a car that was dependable and trust worthy.

Boy were we soon to find out that was a big joke. Had car for a few months and started having minor problems. Cigarette lighter dead, water leak and transmission starting to slip and engine smoking and using oil badly. Took car into shop at carmax on the southwest freeway here in houston. It took over a month to get the car repaired half a$$ed.

They replaced only half the parts needed for a major overhaul, Like replaced the exhaust valve stem seals but not the intake seals. Replaced only the piston rings, but no where does the repair list show any gaskets, main seals, cam bearings, etc... With me being a former mechanic, when you have that much damage you rebuild motor or replace with a rebuilt motor. They replaced waterpump not once but twice, cause 1st one was wrong they said. Then the transmission was rebuilt with only a few parts replaced, not a full rebuild as needed. When trannie slips its a complete overhaul.

Had car back one week, and back to shop again, Smoking again, loosing water and trannie acting up again. Again car is in shop for about a month. And this time they say its only a sensor or 2 is the problem.

We get car back again, this time full tank of gas gone, brakes making noise. Which I replaced front and rear brake pads and rear wheel cylinders and rotors. Test drive car and low and behold its smoking again, blue smoke and water leaking again.

Back to shop at carmax again, Still haven't fixed problem, and I get told take it to Saturn Dealer and we will reimburse you the 75 dollar for the warranty. I haven't even got their stupid warranty company still to reimburse me for the rental car I got the first time around.

Car now smokes, gas mileage has gone from upper 20's to low 30's to maybe low 10's. Water still leaks and a car that is not dependable for my daughter to drive and not worth making car payments on. All carmax says basically oh well, we can buy back but be less than you owe and still have to pay off balance.

Carmax is a rip off in my book!

S

Carmax, seems to be pulling a very shady deal. I made a payment to my account on The first of December. For a large amount 4200.00 USD. the funds were withdrawn from my account on Dec 2nd. My account has not been credited. So Friday the 5th of December I call and speak to a csr and am informed there is no record of this transaction. So on her recommendation. I have my bank send a fax to the customer service area. The csr told me to address it to the customer service department. I was told I would receive a call Monday. Monday comes and I call back. And informed by a new csr that carmax holds electronic payments over 1000.00 for seven days. I ask her to check on this I had previously made a payment for 1500.00 dollars. And it cleared the bank fine the next day. My fax is still MIA. I am seeking advice as to whether I go to my bank a dispute the charge to carmax and say that it did not get to them. And have my bank yank back the payment.

Tony,

While you only see people who are complaining about Carmax, you'll find even more people on this very site who state that Carmax offered them a better deal, service, and/or pointed out how they were being ripped off by other dealers. Want some fun reading? Do a search on Darcars and have a laugh.

Well Chris, it seems to me that there is a whole site here screaming about how crooked Carmax is with shoddy repairs and shady business practices. If I would have went to Carmax BEFORE reading about how bad of a company they were, Then I would have issue to call you as would the numerous people that have posted on this site. Thank god for the internet and the voice of unhappy customers. I believe I will take my business elsewere...

T

I'm having the similar problem with CarMax. CarMax is claiming that I'm behind in my payments due to wire transfers from my bank. When trying to discuss it with CarMax, one Service Representative stated that CarMax doesn't accept wire transfer directly from other banking institutes. Per my bank statements I'm up to date with my payments, but their records say I'm three months behind. CarMax Customer Relations won't investigate or do anything staying its a different department, but will escalate it. I'm still waiting to her back from them (Week No 4). Now they want to repo the vehicle when I'm not behind on my payments!

My name is Chris and I work with social media PR in the CarMax home office. I am sorry to read of your poor experience at one of our stores. Please contact the CarMax Customer Relations Department at [protected] and give them the opportunity to assist you with your issue. CarMax strives to offer excellent customer service and we take it very seriously when we read an instance such as this. Thank you.

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CarMax - rip-off!

I purchased a car from Carmax about two months ago. I have since had my car not start 8 times. I have had to have the trunk latch system completely replaced. The canister purge solenoid in the engine...

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CarMax - fraud and cheating

I am extremely distraught right now. My husband and I bought our vehicles from Carmax 3 years ago and were told all about the company's wonderful ethics, dedication to customers, etc. and that Carmax...

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A
Oct 03, 2008

CarMax - service / parts suppliers

I bought a 2004 Honda CR-V in October of 2007. Until August of this year, everything was fine. Then, the A/C stopped putting out cold air. Since I was under extended Carmax warranty, I went to...

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CarMax - terrible company

Carmax is one of the worst dealerships I have ever been in. They have sales men who know nothing about car or anything that has to do with cars I would seriously rate the deal -10. They seem to want...

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CarMax - terrible service

I purchased a 2001 Oldsmobile Alero from Carmax in Whitemarsh Md on June 27th, 2007. The car was in the 10k range and had apro 40k miles on it. I also purchased the extended warranty. This was the...

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CarMax - don't trust them

The sales pitch sounds great! Carmax is unlike any other (they tell you) when you are looking to purchase a used car, because they provide a 30 day warranty "in writing". Sales personnel at all levels tell you that you have 30 days to visit the dealership's service department for "any" problem encountered under this warranty and it will be fixed. Upon bringing the car back for an item "covered" under the warranty, they refused to fix the problem, and now their response to my inquiries is, "Well, it is a used car, " and they repeatedly refuse to honor their warranty!!! The corporate customer care line is no help and simply repeats, "Well, it is a used car, after all." However, specific items that are supposedly covered under the warranty are NOT covered if they meet Carmax's standards, which are not provided to the customer until an attempt is made by the customer to have "30-day warranty" work completed. We are very disgusted with this company, its service personnel, and its managers, and will never purchase another car from them in Wisconsin or any other location. We also purchased an additional 75, 000 mile warranty, which allows us to take the car to have work done elsewhere, which we fully intend to do. My recommendation: go somewhere else.

Take them to small claims court for "failure to perform"; essentially not fullfiling their contract with you. They probably will not show up and you'll win by default.

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