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To - Who ever concern,
Im really a dissappointed loyalty customer of cargills reward card membership holding number [protected], I have placed an order on 03/05/2020 consisting if order number - 107994. I was informed that the the order would be dispatched to me in 04/05/2020 and this orde was sent to me via Cotta road cargills foodcity colombo 08. When I was placing the order there was no payment method shown I only realised it after making the order. Since then I rang the specific store to their landline number and inquired about the payment method and the team member answered the phone said they only do card payments so nothing to worry and still I said that my payment would be done by an amex card and she was still ok and gave her command and ended the conversation.
Once the order been delivered I handed over my card the delivery boy tried twice and said its not working and I said its an amex so try it and he just said they won't accept amex. Then and there I and to tell the whole story to him and this delivery guy had to ring his manager and they had a conversation. Once its over the guy is telling me that they will take the order back and deliver it tommorow with the amex card machine.
Being a loyalty customer that's what I get? Was it all my fault still after purposely rang to the stored and I formed that my payment would be card mode and its an amex still this is what I got. Most of all the vehicle driver was a more arrogant person i'm not sure who gave him the right to speak to customers. He had a worst conversation.
Under a situation like this I didnt do a order just because I have plenty enough in stock. I did my order because I was running out of my goods. Finally my order is here and there taking it back just because they don't have the amex reading card machine, Is this all fair? Was it my fault? I mean to be treated to client like this? And worst of all I had to ring the Cotta road cargills foodcity executive manager - named Iman - [protected] he him self even didnt know what is to be done etc.. I'm pretty sure he even didn't know what is the step to be take next. Im sure as an established company for years I didn't expect this type of a service ever that too being a loyalty customer.
Finally I rejected the total order as I was so mad and disappointed especially in a period like this you deliver the stuff and take it away that too having the fault it your hand.
Totally unacceptable.
I just need this to be sent to the highest place where it needed to be sent and as well I need to know what actions were taken in relate to this sort of an incident.
Thanks
Yasith Galappaththige
