Captain D's review: service

I'm went To location 3624 on my lunch break, in which I only get 30 minutes. I ordered a 5 box order number0148 in drive Thur! I get met god drive back. To work and see that I had a hair in my food box. So I drive back to the store an ask for and refund cause now my lunch is over. A young lady comes to the window and I tell he what my issue was so she took my food and told the manager that I wanted a refund and why. So the manger gets my money and hands it to me. Never once did she ask me can she remake the order nor did she apologize for any inconvenience. I'm sure she was put in the position to run your store wit great intentions oof the customer, but she has no customer service skills. What's should of been said was I'm sorry about that can I fix the issue and sorry for any inconvenience . Thanks for coming have a nice day!