Captain D's review: appearance and service

Decided to try again after about a 7 month break from my last experience. Should have suspected something when I went in, the lady in the drive thru was getting a refund. Waited almost 25 minutes and asked where our food was, was told "I don't know" and "do you want a refund?" There were 3 people behind us also getting refunds. I know they were short handed, but manager needs to get it under control. This place needs updating and lots of cleaning. You really need to visit your stores. I feel a call to the health department might be a good idea.