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Capitec Bank review: My closed frozen bank account

Sibusiso D of ZA

Dec 08, 2025 5:50 am EST

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Dear Sir/Madam,
I am writing to formally lodge a complaint regarding my personal account with Capitec Bank. Without my knowledge or consent, another client transferred money into my account. The following day, that client reported alleged fraudulent activity linked to my account, which resulted in it being frozen.
When I visited the bank to seek clarity, I was informed of the situation and advised to contact the fraud department. This incident took place in May. After doing so, I was told that my account would be reactivated after 21 days. However, several months have since passed, and my account remains frozen, preventing me from accessing my funds.

Desired outcome: I therefore request the immediate release of all funds in my account and the closure of the account thereafter.

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Capitec Bank phone numbers

+27 219 411 377

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Client Care

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Capitec Bank emails

clientcare@capitecbank.co.za

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clientcarecentre@capitecbank.co.za

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complaintmanagement@capitecbank.co.za

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Capitec Bank address

19 Quantum Road, Techno Park, Western Cape, Stellenbosch, 7600, South Africa

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