Capital One review: abuse of power by capital one legal department
their lack of respect of other legal professionals / firms
/ power of attorney matters is sad, disgusting / unprofessional. i
think the whole legal department should get flushed & hire some real
attentive professionals such as my team & i. we do not treat our
customers this way, in pleasant transactions & not so pleasant ones.
everybody carries themselfs with a level professionalism and they
apply that energy into every client and their issues equally. not this
kangaroo show of a legal department that takes 10-25 days to
acknowledge poa's and tend to them, while their clients are being
denied health care due to their terrorist like account status's remain
in action due to them refusing to allow poa acting accordingly. ftc
complaints & complaints with state attorney generals filed. they have
been holding this secret account with $5, 000 of mine in it for 5
years... hoping 7 years pass so they can claim it into treasury. they
have been paying pennies on the door in monthly interest which i did
not sign or enter into any agreements allowing them to lend my capital
out. they made me feel like i committed a crime by depositing an
endorsed check. i did not speak English i came from isreal and they
cornered me asking me such personal questions to the point that i
fled. they never emailed me a statement, a balance ledger, nothing.
2. i
3. in 2013, zacharia shapiro settled into her mothers home
looking to obtain an apartment. being a resident of isreal she was not
suited to land an apartment without any credit history or ability to
speak english fluently. luckily she is my sister and i made sure my
family wants for nothing. i had my wife who is a realtor assist
zacharia with her issues and needs. they found the perfect apartment
for her and zacharia gave $5, 000.00 usd for the first, last & security
deposit in order to secure the apartment & be able to move in within
the following week. my wife was the primary guarantor / surety on the
application determining the credit status. on august 7-31st est 2015
zacharia violated the lease agreement by bringing a dog into the her
apartment. the lease clearly stated they do not allow dogs. the
landlord being as gracious as he is agreed to return all of her funds
since she barley made the agreements lifespan ( 5 )year agreement.
being that zacharia's name was not on any of the legal paperwork for
the apartment the $5000 was returned to yelena gelman ( my wife ) . my
wife then endorsed the check right back to my sister zacharia.
zacharia opened a 360 bank account through capital one banking
institution. she was a bit nervous due to the fact that the check was
made out to wife (mrs.gelman) my wife & i both assured her there was
no crime or issues with endorsing a check. rightfully so we informed
her she can simply deposit the check and it should be available for
her to withdraw in 3-6 days as any bank would cash/clear checks. the
capital one security (prevention team immediately attacked my sister,
they made her feel as if she committed some sort of crime by endorsing
a check. they asked her a million questions, they asked who my wife
is, where the money came from, they asked for zacharia to confirm her
identity, they told her the check is not avaliable and the account is
now in a state of restriction. my sisters english was very bad and she
did not know American / us laws. instead of capital one being
professionals, warm, welcoming, they instead presented anti-Semitic,
authoritarian like guard dogs who are not only ungrateful for every
client that walks through their doors, but also feel it is in the line
of duty to ask questions my cpa would not ask me ! the part that is
truly scary is this account now remained open for the next 5 years!
capital one then enjoyed lending 17$ per 1$ that was available in this
account for 5 years! zacharia is incapacitated in a coma due to a drug
overdose. her hospital bills are now coming in 6 figure digits,
capital one, n.a. profited off her money (never lifting the withdrawal
limitation till this day ) they are also refusing to honor my durable
power of attorney, i am attempting to close this account so it can
stop interfering with her medicade status so her hospital bills can
get covered and lift a huge burden off our family. i hope capital one,
n.a. and their legal department all get prepared for the 8 figure suit
we are prepared to file, this is disgusting and sad that a financial
institution hid the status of an account/ never sending statements
never emailing the customer (zacharia) letting her know her check
cleared with no issues, she did nothing wrong. come into the branch so
maybe they can attempt to treat her with some proper respect this
time. unfourtunetly they are not capibile of being human, and do not
poses compassion or love in their hearts.
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