Capital One

Hi, my name is Eddie Thompson I have been a capital one customer over 25 years. In late February someone had removed money out of my account. I contact the bank I had to closed my old account and open a new 360 account. On March 17th my check from the IRS was deposited in my old checking account. I called the bank teller because I can see the $1400.00 dollars but I can't transfer the money into my new account. The teller stated I can see the money in your old account so let me see what I can do and put me on hold. The teller told me that he had transfer the money from my old account into my new account. On March 24th I checked my account and noticed that the $1400.00 dollars had been removed from my account. I called capital one and talked to the manager. The manger stated since my account was closed that money was sent back to the IRS. I explained to the manager at customer service that the fraud department at capital one told me that money couldn't go out of the account but the account can receive money. So manager told me that the money was sent back to IRS and the employee who did that made a mistake. I think as customer someone should've contacted me to let me what was going on, now my account is in a negative because I have bill payments automatically coming out of my account! Wow that was so unprofessional! Email: Eddie.[protected]@yahoo.com.

Situation:

Used website to find my full credit card #, because I destroyed my card by mistake and needed the number for a transaction. I followed the links to access my account number. Access required two step verification with my phone. I got an error message saying that my phone was not connected. It was. I called the number given under the error message. I was on a journey, then, 3 phone calls and over 50 minutes total with no resolution. The only solution was to use the app. Because my card was compromised twice through the use of an app, I insisted on the simple use of the website. I asked why does Capital One provide a feature if it does not work? That is misleading to the customer. I also wanted a new card. The only was I could do that, was again, to use the mobile app. My inquiry was not resolved and the reps were less than helpful. I'm sure it's not their fault. As a result, I closed my account.

Date of incident : 3/22/2021

What do I want? I want Capital One to give me a good reason to do business with them in the future and that would include customer friendly customer service solutions, delivering on what they offer online and transparency. If you are insisting that people are to use the mobile app then make that very clear; don't manipulate your customer while they are trying to resolve a situation while also being on hold "forever".

Today for the second time in the last three months the web says there is a problem and I have to call or get a text
In February my cell number changed from [protected] to [protected] so I could bit have them text
I called and spoke to a customer service repo and they said that they could not change the number because I was not the primary card holder... we went through this with my husband on Jan 23 and my name was suppose to be there to do everything as my husband does NON of the banking
I spent 26 minutes once again trying to get this resolved and still I cannot sign in to my account
I am so frustrated and would like this resolved
The Manager Yassine UDH7396 was not at all helpful
I hope that I will receive something for all of this time I have spent to have access to my online account

I can't give an account number because my card is inactive.
Margaret Doherty, 972 Claeven Cir, Fort Walton Beach FL 32547.
I called March 15th about a fraud charge. They canceled my card card and I was told they would rush a card. Now they are telling me it will take 9-10 days. This is unacceptable. I have many automatic payments that are paid with this card and now they all will be late and be bad for my credit. I did ask if they could give me the new account number or reactivate my former card but they informed me they can not. If I could have my new account information it would take care of my problems.
Normally I have good service with Capitol One, but now I will look for a new card.

I have a capitalone walmart credit card. Why do you keep mailing me an application for one when I already have one?! Idiots are running the asylum! This is *not* the first time! Clean up your act! The right hand has no fricken idea what the left hand is doing! No one gives a [censored] about their job anymore! This says I need to add more words so it'll get noticed. That's how asinine our world has become. Fricken robotic!

I received a ppp loan on March 15th, 2021. My account was frozen to provide tax return info, business lic, and advertising to get my account reopened. The SBA provided this loan and I know my financial responsibility. What is the next step of this process. My business is listed under my name and social.

Ashley Love
Acct#[protected]
[protected]
[protected]@yahoo.com

On December 27, 2020 I had a payment come due. However, this month was tough as I had been positive for COVID as well been out of work that entire month. Come January I was late 12 days, so I reached out to the company for help. I spoke to a representative and he said he could set me up on a payment plan and broke up payments over three months. My first payment came out feb 25 for 444 dollars. All is well until feb 10 when I received a 30 day late notice and late fee. I called them and was transferred several times, dropped calls, and left on hold. Finally, I reached the escalation team. I Spoke to the rep and told him what happened.. he replied very arrogantly that although I was in a payment plan it was only meant to keep me in my car.. not to keep marks off credit. First of all I have never heard of any agreement that still sets you up for failure like that. Secondly it was never explained to me that this wools happen. Lastly, he also said I should just pay my bills .. I had enough. I went off as I had been through so much dealing with COVID and being out of work clear into January with short term disability.. I have never been so duped or disrespected by any company ever. They have the worst customer service as well very incompetent when giving information regarding your account. I reached out to the office of the president .. asked if they could review the issue again.. same response from their credit team in Plano, Texas headquarters. Stay far away from this company!

For many years I have paid via online banking bill pay thru my bank. All of a sudden your not receiving it. I have called 5 times and no one can help me. Nothing has changed at the bank. What is the problem. When I call the persons are in Manila, I would appreciate an American who could better understand the langauage. I ask questions and I don't think they understand. At least they don't answer. I will be forced to close all 3 accounts I have with you if this isn't corrected.
Carolyn Griffin
[protected]@yahoo.com
[protected]

I am a Capital One credit card holder (2). I made a payment at 5:02 PST yesterday 3/10/21 which was 2 mins after the deadline to be considered late. I was charged a $37.00 late fee on this account. Though I understand that the payment was technically late (by 2 mins!) I requested that the late fee be removed. Said request was denied. From a customer service standpoint I feel this is ridiculous and horrible customer service. How a company can do business this way especially in this environment and keep customers is beyond me!
Card holder = Mark Smith
last 4 of S.S. = 5381
last 4 of C.C. = 2775

[protected]@gmail.com

I have used the same user name and password for this account for a while and have never had a problem accessing my account.

Recently I moved and, at my new residence attempted to log into my account. I typed in the correct user name and password but - apparently - the system noticed I was calling from (the same computer but a) a different physical location.

It offered to verify me by texting to my phone number but - as I had changed phone numbers - this could not happen.

You have my email but refused to verify my identity using that method.

I will not send photocopies of anything to you. I did nothing wrong. One of your supervisors, Paul (emp. # LVZ152) said this was for security reasons. I know my user name and password. If that is not enough security then why does that info usually suffice?

I am a loyal customer with capital one. I have my credit card, debit card, and auto loan. I am very upset how capital one reps handled my situation. A representative sent me out a new debit card and did not link it up to my bank account so now I have to wait for another debit card. I really need my debit card. The representative is very irresponsible. I am very upset about how capital one reps handled my account.
Why should I have to wait when it was capital one mistake.

I recently refinanced my 2014 Chevy Traverse with my credit union. Capitol One was paid off on December 16, 2020. I then received a letter from Capitol One on January 5, 2021 stating my account was paid in full. I then sent that to my credit union which my loan is now through. On February 12, 2021 I received a letter from my credit union stating they had not received the release of lien. I then have reached out MULTIPLE times to get my release of lien so I can send it to my credit union. On March 8, 2021 I finally was told they sent it out on December 22, 2020, however I NEVER received it. Even the letter sent out on January 5, 2021 states that if I haven't received it that I should in coming weeks. I NEVER got this paperwork and now they seem to think because it was over a month that now I have to pay $23 for something they claim to have sent, but I NEVER received. I WILL NEVER DO BUSINESS AGAIN WITH CAPITOL ONE! I have spent over 2 hours of my day being sent back and forth and it's about a joke. No $23 might not be much to some but I refuse to pay for something when I should of received it already for free but I never got. Every CSR I have talked too through Capitol One just tries to send me back to my title support, then my title support tells me I need to contact Capitol One to have them waive the fee and resend my release of lien that I never have received. I'm NOT happy with how Capitol One has handled this situation and as stated above I WILL NEVER DO BUSINESS WITH THEM AGAIN!

On Feb 22, 2021 I deposited a check that I did not know was a check from a closed account due to fraud on their end. Capital One reversed the deposit and put a freeze on my account. I then called and resolved the issue with Capital One Fraud department, they lifted my account to where I could use it, I deposited money to pay bills. today my account is frozen again after I but my paycheck in the account.. I called and the reason they said was the check I deposited. they did not investigate the check or even let me know what was going on with my account. Now I can not get my funds out and I no longer can have a checking account but they have my money. I am angry because I have been with Capital One for along time and have not had any problem until now. They are suppose to send me a check no telling how long that will take, I have bills that are due including my Capita One credit card.

This company transferred me to various different departments and did not help me to be able to log on to check my balance and make a payment. I experienced very long wait times. The company needs better customer service. I have been doing business with this company a long time. The service seems to have gone down hill after general motors sold the business to capital one. The company should do better and if they do not start getting better, i am going to look for another company.

I don't use companies that are political.

Plus having someone like abuser madman such as Alec Baldwin, represent your company is not the smartest move. I have plenty of other options.

Anyway, I cancelled one of my capital One cards a year ago and I have not used the other card within the last few years.

You lost another customer forever. I do mean forever. I still warn people about [protected]@T for what they did to people back in 2002.

Dennis Owens
Colorado

I been bounced around by their autmated system over and over again and even after pressing 0 after none of the options apply, I still get bounced around by reps!

This is freaking horrible! After almost an hour I have yet to speak with someone in the preapproval department! I hate better things to do and a huge business to run! Do no waste your time with them because itll be long holds, no help, literally nothing!

I am closing all freaking accounts with them! I have checking, 2 credit credit cards, and a car loan and guess what... I m leaving these freaking people asap!

Have had a Walmart credit card for several years. It was previously through Synergy Bank and now it is through Capital One. Its business practices are abusive and unethical. It has a 22.90% apr and have so many tricks and loopholes to overcharge customers for fees it is insane. I pay the statement balance very 28th day of the month. Well, it has to be made by 5 pm, if you make the payment 1 second late, they will [censored] you a $28 late fee plus interest charges for the next 2 billing cycles. Walmart and Capital One are preying and destroying people's credit unfairly. Please provide me some assistance.

I'll try to make this quick but...
So I simply wanted to add my wife to a joint account. I already had my own account.
I started it online then confirmed my identity with them on the phone, sent an "invitation" through their web site to add my wife.
They called her and confirmed her ID etc.
Pretty much that should have done it, no? I mean they had proved it was my account (I requested her to be added through their online site!)
But NOO-ooo!
They said they had to talk to me. They insisted I use their APP (What if I didn't even have a mobile phone?!) to confirm my Identity.
The App would not work with my phone (they want you to click a link that opens your camera to take a photo of your ID then send it to them).
It would not work after I tried for about an hour.

I said, "There HAS to be another way to confirm my identity!"
They said "No, it has to be through the app."
I said, now getting very irritated, "BUT THE APP DOES NOT WORK WITH MY PHONE!"
Let me speak with your supervisor, please.
"NO, I'm the highest ranking person here."
Well give me a number of someone to talk to another day who is your supervisor then.
"No."
But there HAS to be a way to confirm who I am! What did you do before using the app?
"No it has to be through the app!"
"BUT THE APP DOES NOT WORK!"
And on and on...
I said, "But I can send you a photo right now via the email I have on file with you, of my Passport, my marriage license, my drivers license, my credit card, my face... all of the above!"
"NO. It has to be through the app."
So you are NOT going to help me?
"NO this is for your security!"
"Tell me what you are protecting me from! I am not taking money out! I am adding my wife with my same last name, same address, to MY account, and she's already proven her identity!
And I requested this through YOUR SECURE SITE!"
"No. It has to be through the app."

So why in the world would they treat a customer this way?
Why would they NOT allow an alternative ID method when their APP does not work for their long time client?
Why would they NOT allow me to escalate my problem to a higher-up manager?
Why would they not want to add MY WIFE to MY ACCOUNT that I've had for years?
Why are they such Aholes?

So... I'm now looking for a new bank to change to.
I don't want to use them AT ALL any more.
LOUSY customer service! The WORST!

Since the unusual issues with USPS, I have received my monthly bills later than usual. I always pay my bills on the day I receive them and have never had an issue. Over the past 2 months, I have received my first late fees since opening the card in 1995. Today, I called to ask about removing the fees, since I am a long time customer, and have never paid late, but apparently no one would or could assist me. Today, having no alternative, I cancelled the card.