United States - VA23238
I keep getting an email from someone pretending to be Capital One, asking my to sign into my account then sign out. I am attaching the address it came from: [protected]@yahoo.com.
Is there anything to be done about them?
I have been a Capital One credit card holder for 4+ years. I am responsible for what I have charged and pay...
I made a mistake on my sept. bill .we sent a check for $300.00 short for the oct. bill and had a finance charge of $21.74. I payed the entired bill including the finance charge.On the nov. bill i was charge $12.47 of finance charge without having a balance on my bill.
I call costomer service three times and got three different answers from India.Can someone please get in touch with me and give me the real reason for the finance charges or I will have to close my account.I have been with your company for about 25 years or more and pay off our bill every month.
Capital one complaints - worst customer service
I am so pissed! I have never received such bad service my whole life!
This is a series of events that just keep getting worse. I lost my capital one card and asked for a replacement. It took several calls to have my card replaced because the person I spoke with kept confusing my card number with that of the other cardholders in the company. When I finally got the new card and I tried paying the balance using capital one's automated system, their computer says, "a new number has been assigned for this account." it then transferred me to a customer service rep (Or should I say anti-customer service rep) who was very rude. I told her that I was frustrated and that I wanted to be transferred to a supervisor. Several minutes later, a supervisor got on the line and asked what she could do for me. I told her that I was frustrated since this is the 5th time that has happened in 2 months. I told her that they need to improve their customer service and be more efficient. She started getting defensive and said that there is nothing wrong with their customer service in india. I said that if she is already getting defensive about my complaint and she is a supervisor, then I said that that is unfortunate because the supervisors are supposed to lead and be a good example. She got really sarcastic and said, "we have the best customer service in india!" I told her I disagreed, based on her attitude and several others before her. She huffed and puffed and snapped, "you can call back later when you are feeling happy!" then she hung up. What a biyatch! I can not believe this woman! I can not believe why capital one would outsource our jobs to countries like india, that don't even give americans decent customer service. We need jobs in the us. We need to get back this customer service jobs that are being given away overseas and not being appreciated. And — these people insult our intelligence and treat us like s — t! This is terrible and needs to stop.
Note: google the words: capital one complaints and you will find hundered, even thousands of complaints. It's time to do something about this situation. Either boycott capital one or stop outsourcing jobs to india and elsewhere.
I have been a customer of Capital One for several years and every now and again I have had to call and let...
I’m writing on behalf of a family member who is absolutely destroyed now that capital one bank has taken over north fork bank. She is employed at a call center environment, with 60 plus calls waiting a day at minimum. With a service level of 30% when it’s supposed to be around 80% or higher. The minute one call ends, another one follows, without one second in between. Its non stop. They cancel morning breaks a majority of the time out of the week, it call volume is high. I feel It’s very essential that they receive all breaks due to the high call volume. The managers don’t allow u to have 2 seconds to your self. If there is a holiday or any given day where the calls are not as consistent there ready to send you home, using YOUR OWN voluntary unpaid time off. There’s a thing called compliance which you are required to reach a certain month to date average which is 93% or higher, and is nearly impossible due to reps having to limit each call to less than two minutes and two seconds, while assisting clients. Another issue is your penalized for using the restroom which is over there allotted time frame. You have to suffer if you are on the phone assisting a client and the phone call runs over into your lunch time which, for example is twelve noon and lets say the call ends at twelve ten, naturally your going to log off at twelve ten and return at twelve forty because your entitled to a half hour lunch break. Unfortunately at capital one bank because you went to lunch late you are considered late returning and it is deducted from your compliance. If we were to hang up on the customer it would be considered an auto fail, so they leave us no choice but to except it. The person that I’m speaking of is a very good employee, and has been working with the bank for three plus years. As we stated earlier she's been employeed with them ever since it has been North Fork Bank. She has never been written up or recieved any verbal warnings. She has kept a Great attendance and always meets the job requirements and expectations. I Come home every day and see this person mentally physically destroyed, this job is getting the best of her. It’s indescribable the amount of stress and depression this person has endured working with this company. This is not just a problem with this individual 80% of her co-workers have complained and I’ve decided to take further action in hopes to seeing some results. If neccesary, this person would be willing to give all her information to proceed further. thank you so much for your time, and i look forward to hearing from you.
My wife and I made a small purchase with our Capital One Visa card that accidentally took our account slightly over our credit limit. Rather than deny the sale because it would take us over our limit, Capital One granted the sale because they wanted the business, then charged us a penalty of $39.00 (more than the over limit amount) and to add insult to injury... they immediately sent a derogatory notice to the credit reporting agencies... and guess what?... right in the middle of the mortgage process for our new house. I can understand the idea of not going over your credit limit and I can even understand being penalized for such a terrible transgression...but to then deliberately trash our credit report while collecting their excessive fees is beyond moral and typical of why the average American hates big business. We DID get the mortgage and we ARE closing our account with Capital One. Capital One... Definitely NOT in our wallet.
Listen, capital one credit card customer service reps, especially the ones in india are #! So rude, so stupid and so arrogant!
Why do we have to outsource everything to other countries while we need jobs here in the us?
Capital one, you are greedy! It's all about profit, profit, profit! You don't care about giving customer service.
We hope that you go bankrupt soon!
Capital one must be a genius at hiring the rudest, most condescending customer service reps in the world. Especially the ones that they outsource from india. They are arrogant and don't give a # about your problems with their credit card.
Capital one must be the greediest, # credit company around!
They obviously don't care because they have plenty of customers. Beware, capital one, your days are over! Before you know it, you will be bankrupt just like those a-holes at wall street!
Capital one — that is karma for you!!!
If your time is important to you, never use capital one credit card. They are the worst in the industry! For...
Credit Inform placed charge against my Capital One credit card. Credit inform claims they received telephone...
I found a couple of charges on my Capitalone credit card that were not written in the terms when I signed in...
I cancelled my credit card with Capital one 2 months ago. However, I keep getting charged for payment protection, an outside company. If I went to use this card it wouldn't be accepted, but they will allow their sister company to keep adding fees! What payments are they protecting? The balance is Zero until they let this company charge me again and again
Earlier this year someone got my credit card info and tried to purchse something online fraudulently. A month later I got an email from capitol one about it. I called them and they cancelled my credit card and issued another card in it's place. When it came payment time I tried to do online banking but my savings account info was gone. I contacted my savings bank online and asked for the bank routing number. I made the payment but it was refused as 'no such account'. I contact capitol one and found out what happenned and the rep reversed my late fees. I went into my bank and found out the routing number was for wire transfers and was given the correct number for online banking. Now every time they get a payment a 2 week hold is placed on it. In July a rep got rude with me saying it was all my fault and hung up on me when I demanded a supervisor. I called back and complained about that and a supervisor made a notation on my accout to fix this problem. So, I just made my sept payment and the hold is back again. I'm so sick of their crap!!!
This company needs to go out of business!! We hit a deer with or vehicle that is financed through them. Our insurance company made the check out to them and us. Their policy of course. They will not endorse the check and send it back so we can fix it anywhere we want. Their customer service is horrible they do not want to listen or help their customers what so ever. They just want to steal our money. I also did complain to the BBB and others should too!! They are rip off artists and do not care about any thing.
I recently received a "special offer" for 0% APR for 12 months from Capital One. The letter stated that if I used any of the three attached checks by the deadline, I would receive this low interest rate for a year. So I used two checks (both of which were attached to this letter).
However, when the transactions went through, one apparently came in as a convenience check and the other as an access check. So they started charging me a finance fee for the so called convenience check. The problem here is that it was not a convenience check. They came from the same stub, attached to the same letter. How can they come in differently? I even verified that I met all the requirements - use by date, etc.
So I called customer service and the woman was very helpful at first. She told me that I was right and that she would have it fixed. "Just check your next statement." Guess what happened?
I had to call a second time because not only did the balance not move over to 0% interest, but now they need to credit me the finance charge for the last two statements. The first woman apparently only "put in a request" and it was denied by the higher-ups. Was anyone going to let the customer know?
Now, I must call a third time to talk to a "senior account manager" because this second woman can't do anything about it.
The moral of the story: MAKE SURE YOU CHECK YOUR FINANCE CHARGES AND QUESTION FEES THAT DON'T MAKE SENSE. And here's probably the bigger lesson: don't ever use the checks that come in the mail claiming 0% interest b/c even when you read the fine print and everything is what it's supposed to be, they still get you. Though I will continue to try to get my money back, this "processing error" is a pain in the you know what. I wonder how many processing errors occur each day.
After reading about how unhappy the company's consumers are, I wonder how they are still in business - maybe they get the first time credit card holders. (They were my first, and after almost ten years, I'm still at the same interest rate (the 0% was too good to be true). My other credit card companies reward me with low rates for my good credit.)
I have a personal loan with Capitalone. The payments come out of my checking each month, so they know they are going to get paid. There was an accident in front of my house and two of the family cars were totaled which made finances tight. I ask if they would defer a payment until the end of the loan. Do you think they would, of course not. They didn't even look at my account to see that I had been paying double on everything for over a year. They are uncaring individuals. I am very unhappy with them.
When I received a pre-approved credit card solicitation from Orchard Bank, it said nothing about annual fees associated with the card. So when I called to respond to solicitation, the first thing I asked an account representative was whether or not the card had an annual fee. I was assured it did not. I made it very clear that unless the card had no annual fee and the introductory APR was locked at 0% for the first 12 months, I had no interest whatsoever to open that account. Again, I was assured by the account manager on the phone that the APR was indeed 0% for the first year and there was no annual fee. I also stated I was not interested in any other bogus fees, like proetection insurance, and such. I stated that the only thing I want to see on my monthly statements, were my purchases, and nothing else - otherwise, I have no interest in the product offered. Lo and behold, when I got my first statement, annual fee of $39 was listed there. After calling the 800 Customer Service # being placed on hold for about 6 minutes, I finally got to a customer service rep. After hearing my complaint, she informed me that she needs to transfer me to another account manager. I then repeated my complaint to the account manager. She informed me she regretted I was "misleaded" (her words, not mine - unfortunately, the lady possessed very poor command of English language) and said she will go ahead and close the account even though they were "sorry to lose my business". I pointed out to her that if she was truly sorry about losing my business, the right (and ethical) thing to do was to deliver on their promise of no annual fee card and waive that fee. She said again she was very sorry but she could not help me in any other way. I asked he if she really thought that the bank was actually going to collect the fee I was promised not to be charged in the first place, to which she replied, "if you don't pay us, we'll report you to all three national credit bureaus". Great practice, eh?
I had a 3 year Cd with Green Point SAvings of New Hyde Park that expired in Feb 06'. I received a letter...
Rcv'd phone call alerting to fraud activity on my CAPITOL ONE credit card - when contacted c/s serv was constantly transfered around reps would not give me any info unless I went personally to my bank for verification of my identity - next business day went personally to my bank & contacted c/s serv once again was transfered around & each time was asked same questions to prove my identity which was an extreme embarrassment to me & employees of my bank - then was told need to contact back in 2 hrs because of technical difficulties. again contacted c/s serv 2 hrs later & again tansfered around again - recv'd nothing but hassels from the self proclaimed no hassel company.