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Capital One
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1.7 1033 Reviews

Capital One Complaints Summary

173 Resolved
849 Unresolved
Our verdict: With Capital One's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Capital One reviews & complaints 1033

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Newest Capital One reviews & complaints

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1:04 pm EDT

Capital One Working conditions

I am very appalled of the situation at Fresh Meadows Queens Branch. I went there 2 weeks ago and there was no air conditioners working. I said I was not coming back until today. How dare this company have their staff working under those conditions. Hot, stuffy and no air circulating. At a time when we need to be germ free your company is treating those poor workers as slave. Working in deplorable conditions. I have to thing about continuing my business with Capital one. You do not disregard the health of a human being. I am so upset and I feel bad for those who do not know their rights. How dare you allow your workers to continue working in such uncomfortable conditions! What kind of leaders do you have that not even water is offer to these poor souls! I am disgusted! I will contacting the media.

Desired outcome: fix the air conditioners.

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4:59 pm EDT
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Capital One Mobile deposit

My joint account with my daughter #[protected] she is in college and we use this account to make life easy by transferring funds for her gas, grocery, rent etc. She works at a restaurant and on July 30th she found a few checks (9) total that she wanted to make sure had been deposited. She has tried to deposit a check before that had already been deposited and the mobile app will immediately tell you this has already been deposited. This day it did not. It resulted in her account being frozen. She called to try to resolve the problem and instead of just reversing the deposits and opening the account, she was told the account would be closing and she would have to reopen an account with someone else. REALLY! This is how you treat customers? If the app would have worked properly it would never deposit the same checks twice.

Desired outcome: I would have wanted the deposits reversed and the account reopened. She would have never made this mistake again.

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2:20 pm EDT
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Capital One Credit card

Venture visa ending in... 8477
I'm in switzerland right now. This is the second time it happened: I can't go
Into my accounts (visa or savings) when i'm overseas. They want to send me
A code to open it. But it does not work in europe. If it happens one more time
I'm going to cancel both accounts. This never happened with other banks.
Please rush and solve it!

Hugo schneider
[protected]@hotmail.com

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5:53 pm EDT
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Capital One Credit card annual fee

my husbands credit card expired so we requested a replacement card. the request was made by phone and was accepted. we received a statement charging us 59.00 annual fees. then a few days after that we received a letter stating that our request for a new card was denied.
when i called about the denial, the representative stated she could not remove the charge, and that we had to pay it even though we have no access to the credit line. So they are charging us for nothing, and we are stuck paying it or having a delinquency on our credit. How is this even possible?

Desired outcome: we want that charge removed. they denied us a replacement card, we had our balance on that card paid down to zero.

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2:54 am EDT
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Capital One Capital One / Venture Card Visa benefits

In April 2021 I purchased airline tickets for my wife and I, using the Capital One Venture Card. It has been advertised as the "Best" CC for frequent travelers. Not So anymore. By eliminating Visa Trip Interruption benefits, Visa tells me it is the decision of each bank, you just made the Venture Card worthless to travelers, especially during the airline flight changes of purchased tickets. This is more then a disappointment. I may now suffer financial harm, as American Airlines has informed me the the flight we booked from LAX on 19 September to Madrid, Spain, connecting in Chicago, has changed the schedule. Now, instead of a 90 minute connection time in Chicago, we only have 40 minutes. Even a 10 minute delay of any type will make it impossible to change gates (terminals?) and transferred our checked luggage to the other aircraft. I have contacted the airlines, Capital One, and Visa, all to no affect. I will have to pay penalties to change to an earlier flight out of LAX in order to have a reasonable connection time at Chicago.

Desired outcome: Assist in getting an earlier American Airlines flight without paying a penalty.

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11:00 pm EDT
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Capital One Savings account - customer service incompetence

They constantly bombard you with junk mail to buy more stuff, sign up for a card, etc. Phone support was a joke. I called 4 times over 3 weeks to get an external account linked. They screwed it up every time. The linking bank even told them what they needed to do and they still managed to fail. I've had enough of these idiots and will be moving my money to a local bank with functioning humans.

Desired outcome: Never deal with them again.

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2:44 pm EDT
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Capital One Personal credit card

In June of 2021, I logged into my acccount. Paid off the balance showing (in addition the account had been closed a month ago or so.

In July, is shows an interest charge of $29.32 Why I wonder, since balance was paid off. I contact Cap One and am told interest is for previous month, blah blah blah.

If ;you see your total balance owed, there not should be one snuck in later

Bait and switch?

O will never deel with these blood suckers again. Blood suckers indeed!

Desired outcome: Refund of paid interest charge of $29.4332.

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5:40 pm EDT
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Capital One poor customer service

I have had a capital one credit card for years. When I called to get access to my account and explained that my wife had died in April of 2021 and I did not know the password to enter my account the representative was very rude and condescending. All I wanted to do was pay my bill. and being treated in this way even though the card is in my name and I provided all the information i.e.. social security number, address, phone etc. was very disrespectful, therefore I paid the total amount due $35.00 approximately and cancelled my card. I feel capital one owes me at the least an apology as I was a loyal customer for years and kept my account current . My reward from capital one was to lower my credit rating 20 points. is this the way you trust all of your customers. My card number was [protected]

Desired outcome: response

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4:12 pm EDT

Capital One Holding rightfully funds that I proved information were mines

As like many other businesses owners I received a paycheck protection loan, and they froze my account, they requested documents to prove my business was official, I sent them in that same week. June 8th, 2021 I called back July 8th 2021 and they stated they never received them, so I asked them to just send my funds back to my lender and close my account because at this point I'm dealing with a hardship. They have not done anything and my funds are still on hold in an active account that they said I can't close until they are done investigating

Desired outcome: Release my funds

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9:19 am EDT

Capital One Poor Customer Service

July 22, 2021

It is obvious that Capital One has a computer that generates mostly everything for them and it is very difficult to speak to "HUMAN". I have had this card for over 2.5 years and every time I request an "online" increase it shoots me down. I have an outstanding credit score and credit card payment history. This card is my oldest account and I keep getting denied for increase by computer. The customer service for Capital One is horrible (my other credit card companies have a better reputation). It is very frustrating as my other cards have a much higher credit line and it discourages me to even bother keeping this card and referring anyone to use this company.

Desired outcome: Real response not a generic response and be able to talk to an actual person!

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11:39 am EDT
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Capital One Charged $30.00 for statement fee

I have been a customer at capital one for many years. They offer nothing ever to help their customers. I was charged $30.00 for a copy of my six month statements. I was never told I could e-mail my statements online. I do have a computer. I called and was told I could get the fee waived. I traveled all the way there and the teller would not waive the fee.
Reference : d 81 46331 vsb994 05 69 the teller name is betty. I was told to call ms. Carla p. Silva at [protected]. I spoke to fernando who only put in a tier one complaint that I should hear back from the company in two weeks! Maybe twenty day! I am not satisfied with the service. I travel here and pass many banks. Capital one does not help their customers. My money order for $180.00 was stolen and I spoke to the private investigation. They really make you prove your case but I also received no help with that. I am checking into other banks

Desired outcome: The $30.00 fee returned to my account

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1:50 am EDT

Capital One Capital One Credit Card

I was 30 days late because I had two Capital One credit cards and mistakenly kept making payments on the one card and not the other. I called Capital One and asked that they make an allowance for this oversight, as I have never missed a payment on any credit card in the past five years. The answer from Capital One was a resounding NO!. Note: This is a company that has the highest rate of suing their card holders, by FAR. Missed two payments, told them I would pay any amount they wanted to bring the account current, and asked that they rescind the late payment penalty. Again, their reply, No, no, no. I couldn't cancel that card fast enough. Took a hit on my credit score. Who cares. It shows one late payment of 30 days, and 300 "ok" payments on every other card. Don't be fooled by the cutesy, "What's in your wallet" commercial. I'd say it's more like, "I WANT what's in your wallet".

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9:53 am EDT

Capital One credit card fees

I have been unemployed since covid started. My husband is on social security which doesn't even pay our bills. I spoke with Patricia id#xrd710 a supervisor who would not give me her manager. My husband Robert stirpe has called numerous times and they never offered the reset program until July of this year. I requested the late fees for previous months which we would of qualified for the program to be credited to help us out. We are trying everything to rectify our situation as a good client. His social security # is [protected] he is the primary car holder. Patricia said she had a manager and would not even transfer me to them. She said there is nothing she could do. Was not helpful to individuals that are struggling to survive after all this pandemic. I wasn't asking for my debt to be resolved but to credit me for fees that i would not had to pay if my husband was offered the program. We finally call today 7/15/21 and they offered the program which is appreciated but as an institution who truly makes more than enough on customers to help out an individual who is truly trying to do the right thing until there situation changes would of been the right thing to do. Please if there is anyway you can help out with the previous late fees it would help out our situation. Thank you Deirdre and Robert stirpe

Desired outcome: late fees waived for months qualified for the reset program

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9:27 pm EDT

Capital One Allow levy against my account although my funds were under protective class

I am on social security, and social security is a class that is protected from levy and although the IRS informed the bank and sent them a letter that if my funds were Social Security it is protected and could not be levy, Capitol One Bank stated they would allow levy and does not honor the protective class they only honor levys and do not make a difference, therefore they took out $503.00 and funds and also charged me money for having to process payment to IRS Levy

Desired outcome: Would like my full Fund Of my Social Security Refund back into my account and the fees the bank took out to process

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Update by lynsdjones
Jul 14, 2021 9:30 pm EDT

I was told by IRS, that they could not stop the Levy but however the bank should not take any funds out of my account because they should know that Social Security is protected and should not be levied the representative stated also they do not know what funds are in the bank account therefore, it's up to the Banks to adhere to the laws of protected class funds such as Social Security.

The Bank Representative at Capitol One Bank stated to his knowledge there is not correct and only a cancellation of levy can be honored and therefore my funds are not protected under any law

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1:46 pm EDT

Capital One Credit card

Capital one asked for information for incoming verification, i send no call back so i called them several times all to get please send in same documents i sent a week ago. I have googled and alot of people having the same issues with them for years the ask for information they say they have no received it so you follow the link and send again another week has goin by i called back the same thing. They do this so the account goes unknown then they ask do u want to open up another account leaving you with that previous credit card its the same thing well fargo are doin to people

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8:02 pm EDT
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Capital One payment not posting; reps who cant speak english

I have asked for a manager (ERC) but the indian lady who took my call on July [protected]@7:52pm refuses to transfer me. The woman cant even speak english. Its like OMG! I have an issue with a payment not posting correctly. I made a payment of $100.00 through my bank on July [protected]@11:59am. At that time my balance was $189.25. prior to that I had made a $50 pymnt as well.
When I checked my available credit it said $210.75; yet I have a credit limit of $300.00? According to their online system and their phone system my current balance is$189.25. I explained to the representative that this is not mathematically possible. She then said well maybe your credit limit is $400. That's not right! So now I am worried about the representative mishandling my account; not to mention that my payments are missing.

Desired outcome: I want payment posted properly

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4:36 pm EDT
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Capital One Spark business account

On June 1, 2021, we made several international wire transfers from our account to business partners in Ghana.
For some reason, some people at Capital One decided that these wires constituted "unusual activities" and the account was put on restricted status.
No notification was given, other than by letter in regular mail, arriving many days late.

We found out about this "restricted status", we tried to get information about why, and what happened with the approximately $450,000 that was in the account at that time, minus the values of the wires.

Over the several weeks that followed, one thing that was deposited was a deposit from the SSA. As well as the net proceeds of the sale of a house, totaling about $98,000.

After we proved that the SSA funds and proceeds from the house sale were what we claimed them to be, Capital One issued us a cashier's check in the amount of some $98,000.

Fast forward to today, and a great many phone calls in between, all of which were ultimately useless because no information was provided by the Capital One group, called the "Customer Protection Resolution Team".

Today I was told that the balance was $385,290.54, with an available balance of $0.00 due to the ongoing "investigation".
We were also told that of that balance, the "investigator" told the person on the line with me, that they could issue a check in the amount of some $98 thousand dollars, after approval. We asked them to clarify that. The a
$98,000 was the total for a deposit of some $3,000, plus another ACH deposit of some $95,000. This is exactly the money that Capital One had already paid me some three weeks ago in that Cashier's check! I told them that at that time!

Utter incompetence on the part of Capital One! Record keeping that would put a first grader to shame!

During a second call today, I spoke with a "Supervisor" who was equally uncooperative as any of the people before, except may one a long time ago, I asked to speak with the supervisor of this "supervisor" who told me that there was no one I could speak with. In other words, I could not speak with her (Heather) supervisor: Brick Wall!

All I want is a resolution of the alleged investigation, which I now know is dome, maybe, by incompetents in the area of simple arithmetic and accounting. Ultimately, after I asked repeatedly for our money to be released immediately, I was hung up on.
Oh, this "supervisor" would be willing to take a complaint, which might take up to 30 days to get a response to. Unacceptable, since it has already take almost 30 days of useless "investigating" to get to nowhere.

All I want is the money to be released immediately, so that we can get on with our business at hand, and forget about this most unfortunate experience.

Can you help us to resolve this unsatisfactory, frustrating matter?

Thank you,
Menno Homburg
Annamen Enterprises LLC

[protected]@gmail.com
[protected]
[protected]

Desired outcome: Release the $450,000

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walkease1
, US
Sep 27, 2021 1:42 pm EDT
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I opened up a spark business account quite a while ago I recently had to change it to another account and received my debit card which I could never use so I called and got another one couldn't use so I called and got another one couldn't use now they said that they have to go into my account figure it out still haven't heard back from them what's the point of having a business account if you can't use it for business this has gone on too long without any resolution

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7:32 am EDT

Capital One Credit card missing stating their was an problem with card

The merge with Walmart jeopardized my relationship with capital one, now I have 3 credit cards with Capital One instead of 2. The Walmart Balance is ridiculous due to the merger. Capital One will not offer any incentive, I am in the healthcare field, we are currently not working as of yet in NorthCarolina due to a virus. Does the Care Act not apply to Credit Card companies? Many people are not working, this is not our fault.

Desired outcome: better offer to help pay off credit card 1355 as I received for other 2 accounts

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9:13 pm EDT
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Capital One Bank teller gave my license to another customer refuses responsibility

On 7/2/2021 at 9:45- 10:00a.m. I went to Capital One Bank Drive thru at 11221 Coursey Blvd Baton Rouge, LA to cash a check, I provided my check and drivers license. The teller returned the money without my license, when I inquired about my license teller said "it was in the envelope." I replied it was not. She stated it probably fell through under the tray, she would have to call a repairman and let me know when it was found. Throughout the day after making several calls to 1-800 numbers for Capital one and no one calling me back and no one answering [protected] at the Coursey branch number at 2:45p.m. I went back to the drive thru and requested a supervisor since no one was courteous or professional enough to call me back with updates. I was referred to 8009 Jefferson Hwy to supervisor "Julie" she stated she was made aware of the situation around 12:30 some 2 1/2 hours after this incident. She gave some song and dance about a contract worker having to be called out. My license could not be found most likely it was placed in another customers envelop by a teller that was not paying attention. In these days of identity theft and cyber crimes "Julie " told me to simply pay for another license and that she could not guarantee my accounts were safe. I told her I did not loose it, the very careless teller did. The bank should reimburse me for the cost of a new license. At this point how can I be sure I wont become a victim of identy theft?

Desired outcome: I want the bank to take responsibility for the loss of my license and reinburse me the cost of my license

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2:36 pm EDT

Capital One Extremely poor customer service

7/1/21
Leanne #EID562
Senior Account Supervisor - Tampa, FL

Poor customer service. Showed no empathy nor concern and refusing to assist insinuating that there is nothing the company can do for the consumer as it is the consumers own ignorance for not calling to confirm the Capital One mobile app is accurate. The service and treatment received presented that Capital One does not care for their customers. What use does the mobile app provide to the consumer if it is not accurate and reflects balance off by $2? Is this a way for the company to profit at the expense of consumers? Payment was made in full through mobile app however after the due date I received notification via email that my account was past due by $2 thus resulting in a fee of $38. I always pay the minimum listed on the mobile app or make additional payment over that posted amount. My payment history should support this information however this representative declined to assist and stated that I should have called to verify insinuating fee was charged due to my own ignorance. This representative ignored my responses and gave inadequate suggestions such as moving my due date to earlier in the month which was irrelevant nor helpful. She only stated that an email notification was sent on 6/23 which I do not reflect this notification to alert me to call until today.
(please see attached email notification records for reference.)

Desired outcome: Late fee removed and adequate training/coaching to staff assisting customers.

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Capital One Customer Reviews Overview

Capital One is a well-known financial institution that offers a wide range of banking and credit services to its customers. The company has received numerous positive reviews from its customers, highlighting its excellent customer service, easy-to-use online banking platform, and competitive interest rates.

Many customers appreciate the convenience of Capital One's online banking platform, which allows them to easily manage their accounts, pay bills, and transfer funds from anywhere. The company's mobile app is also highly rated, with users praising its user-friendly interface and helpful features.

Capital One's customer service is another area where the company excels. Customers report that representatives are knowledgeable, friendly, and responsive, and that issues are resolved quickly and efficiently.

In terms of credit products, Capital One offers a variety of options to suit different needs and credit profiles. Customers with good credit can take advantage of the company's low-interest credit cards, while those with less-than-perfect credit may benefit from its secured credit cards or credit-building programs.

Overall, Capital One is a highly regarded financial institution that offers a range of products and services to meet the needs of its customers. Its commitment to excellent customer service and user-friendly technology make it a top choice for many consumers.

Capital One In-depth Review

Overview: Capital One is a leading financial institution that offers a wide range of products and services to meet the diverse needs of its customers. With a rich history and a strong mission to provide innovative financial solutions, Capital One has established itself as a trusted name in the industry.

Products and Services: Capital One offers a comprehensive suite of financial products and services, including credit cards, banking, loans, and investment options. With a focus on quality and variety, Capital One ensures that customers have access to a range of options that cater to their specific needs. The company's commitment to innovation sets it apart from competitors, constantly introducing new and improved offerings.

Customer Experience: Capital One prioritizes customer satisfaction, providing an exceptional user experience on its website. The user interface is intuitive and easy to navigate, allowing customers to access their accounts and manage their finances seamlessly. The customer support channels are efficient and responsive, ensuring that any queries or concerns are addressed promptly.

Account Management: Capital One offers robust account management features and tools that empower customers to take control of their finances. The online banking capabilities are comprehensive, enabling customers to make bill payments, transfer funds, and monitor their accounts effortlessly. The mobile app is user-friendly and provides a seamless banking experience on the go.

Interest Rates and Fees: Capital One offers competitive interest rates on its financial products, ensuring that customers can maximize their savings and investments. The company is transparent about any associated fees, providing customers with a clear understanding of the costs involved. Capital One's pricing structures are in line with industry standards and offer value for money.

Security and Privacy: Capital One prioritizes the security and privacy of customer information. The company implements robust security measures to protect customer data and maintains strict privacy policies. With a strong focus on fraud prevention, Capital One provides customers with peace of mind and offers dedicated support in case of any security breaches.

Rewards and Benefits: Capital One offers attractive rewards programs and benefits to its customers. From cashback rewards to travel rewards and loyalty programs, customers can enjoy the flexibility and value of these offerings. Capital One's rewards programs are competitive and compare favorably with those offered by competitors.

Financial Education and Resources: Capital One is committed to empowering customers with financial knowledge. The company provides a wealth of educational resources and tools, including blog articles, guides, and interactive tools, to help customers make informed financial decisions. These resources are easily accessible and highly useful.

Community Involvement and Corporate Social Responsibility: Capital One actively engages in community initiatives and demonstrates a strong commitment to corporate social responsibility. The company supports various philanthropic efforts and partners with organizations to make a positive impact on local communities. Capital One's sustainable practices further contribute to its reputation as a responsible corporate citizen.

Overall Rating and Conclusion: Capital One excels in providing a comprehensive range of financial products and services, coupled with an exceptional customer experience. With competitive interest rates, robust security measures, attractive rewards programs, and a commitment to financial education, Capital One stands out as a top choice for customers. While there may be areas for improvement, such as further enhancing the mobile app's functionality, Capital One's strengths far outweigh any weaknesses. Overall, Capital One is highly recommended for individuals seeking a reliable and innovative financial institution.

How to file a complaint about Capital One?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:

  • Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
  • Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
  • Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
  • Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
  • Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
  • Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
Remember to include relevant dates, transaction details, and any other information that may support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint against Capital One on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Capital One representatives, so it's important to stay engaged and respond if necessary.

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Capital One contacts

Phone numbers

1800 481 3239 +1 (877) 383-4802 More phone numbers

Website

www.capitalone.com

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