Capital One reviews & complaints 1033
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quicksilver credit card
I was charged a $39 annual fee (which I was unaware of during covid) I asked them to remove it they said they couldn't. While other companies are helping the their customers you are charging arbitrary fees to customers during covid.
I asked the to close my account cause I don't want to pay another fee. I finally spoke with a supervisor who said the fee would post on the 23rd if its not charged then you are fine if it is and they do not remove the charge you can close your account in 40 Days and they have to refund the $39.
I waited to the 23rd no charge. 24th No charge. I was ok they listened. Checked my APP last night and I was charged. I spoke to 2 supervisors (1 in Costa Rican and 1 in the US) both said they couldn't wave the fee.
So to make this clear:
instead of refunding the arbitrary $39 fee and keep a customer
you rather
rather refund the $39 and loose a customer
and they said yes that's policy.
That's sounds like smart business?
HORRIFFIC CUSTOMER SERVICE.
Just trying to get a card replaced
On 6/29/21 I tried to get my card replaced. After about 40 minutes of talking to 2 people, I was so frustrated that I just closed my account and paid off the card. All I wanted was overnight service to replace the card and I said I would pay extra just to get the service. However, they refused because they said they had already put in an order for 4-6 business days. I told them that they didn't even give me a chance to say I wanted overnight service before they expedited the order. They seem to feel like as long as they were just being polite, that everything would be okay. All I wanted was for someone to just listen to me rather than say, "Oh, I'm sorry we just can't do that." Fortunately, I was not on vacation when this happened or I would have really been in a precarious position. I will never get a Capital One card again and I'm going to tell my friends not to get one either.
Vincient M. Cleamons
Desired outcome: Don't expect politeness to replace good customer service. I've already closed my account, so it's too late for an outcome. You lost a good customer simply because you would not listen.
They are the worse company. They charged me a $39 annual fee during covid. I asked them to refund they said no, But if I closed my account they have to refund the fee. I just closed my account. They would rather lose a customer than keep them and still have to refund the fee. HORRIBLE BUSINESS SENSE!
Did not received credit refund for overpayment
Have had ongoing issues with Capitol one.
-Unauthorized changes to account.
-Have Not received correspondence thorough mail.
-Ongoing problems with address changes and corrections.
-Not receiving call backs, for escalations.
-Owed 2 credit balance refunds have not received over $700.00
-very poor service... People working from home. Dogs barking, kids crying and you can hear the TV having to repeat yourself multiple times.
And misinformation documentation on file.
Very stressful to deal with, the Canadian Quebec call center is extremely rude.
I have never been so angry or stressed out with a company in my entire life.
Desired outcome: total resolution. Address corrected. all money refunded.
Checking and credit card payment and returns
Back in Feb 2021, I paid on my Quick Silver Card, a few days later the payment was return. So I paid it again, the payment was return again. I contacted the card rep and was told that the payment was stopped by my Bank account, which is my Capital One Checking. After a few days of back and forth, the card service team set up a 3 way, no one could figure out what was going on, so an investigation was ordered. Soon after that I made a payment on Platinum card and that payment was returned, this went on as did the first card did. So another investigation was enacted on this card. A few weeks later I got a letter insisting that I pay on these cards, I did and those payments were returned. We set up another 3 way and I insisted that the charges be suspended until the new investigation revealed the Capital One was having with my payments. I also suspended the auto pay feature on my accounts. A few time to cancel auto was over ignored and payment was applied anyway, I insisted that they be reversed. Then Capital One started sending harsh texts and emails, now I've received letters canceling my cards. This is unfair customer service. Thank You
Desired outcome: Contact me @ [protected] or Do a deep dive into my account & find answers.
Hold on account
I filed for a SBA PPP loan for my small business application was approved. I went to the Houston branch at 11408 Gulf Fwy, I went to drive thru to make a 3, 000 withdraw for equipment and the teller (cassandra or Kamila) stated I needed to show more information for the business I did not have it on hand at the time. but I had available my driver license and social security card. She went to ask another co worker, then return to me and stated that she had to put a freeze on my account. I have loss money and contracts because of her negligent. Now am getting the run around on trying to resolve the issue I have produce all legal documents for my business.
Clyde C3 powerwash
Refusal to send new card overseas
Hello,
My name is Izorela Turbuk and my Capital One expired last year in August.
Due to the Covid 19 pandemic I got stranded in Romania for the past year . I've contacted Capital One Canada customer service multiple times asking them to have the card send to me in Romania and I would pay for shipping. I was asking them to make this exception considering the difficult times we are all going trough. Every time the answer was NO. Last time when I spoke with customer service I've been told that a supervisor is going to contact me. This never happened.
I was hopping that Capital One will help their customers in need.
Desired outcome: I would like to have the new Capital One Credit Card sent to me in Romania.
Authorized user credit card
Three times I requested an authorized user Walmart credit card and three time you knuckleheads couldn't deliver. My mailbox doesn't allow for another person to receive mail who is not on the contract, it's illegal. Three times I asked 2 supervisors and 2 CS reps to make SURE the new card was addressed to me and three times, including a FedEx priority delivery you sent, is was addressed to Michele Cucinotta. How incompetent and stupid can your people be? The mailbox owner returned the envelope as not at this address. Why are you so incompetent? What's it going to take?
Desired outcome: Send me a dog gone additional card!
credit card ending--- 3528 (bill paid )
Hello : I was charged a fee! for a bill that is paid on bill-pay for ($158.72) on web & mail. bill statements (if needed) will send but you have my information. Card ending (3528) April 26-to-May 26-(due June 20) check my account & close that bill. Have (memos & and confirmations ) OK bill was paid i need my account cleared . i am up to date with all. I don't want to double pay a bill. My email =[protected]@aol.com
Desired outcome: Fix the mistake clear my account.
All of it
Every customer service rep was rude and unprofessional.
I was left on hold while I could hear them laughing and joking around, not tending to my issue.
After making several requests I never received my card or letter in the mail.
Never even had a chance to use my card.
My money has been held for 4 months, and I am told I have to wait another 2 before they will even mail it back.
Which I do not trust as I have yet to receive a single thing in the mail.
By far the worst company I have dealt with to date.
I will never use any of your services again.
Desired outcome: Refund
Customer support
On March 16 I signed a contract with Priority Home Relocation to move on April 16, 2021. I was told I could cancel up to 72 hr prior. I called on March 17th and canceled and was told I would get a refund in 5-7 business days. After not getting a refund I contacted the company 2 times and got a different story each time. I contacted Capital One credit card on March 31st and explained. I was refunded the amount on April 1st. On April 7th I was charged for the amount. I contacted customer service and sent information. I was refunded on April 27 and then was charged the amount back again on April 29.
Priority Home Relocation had sent Capital One a letter falsifying information saying I made the reservation for March 16th at the last minute and therefore did not qualify for a refund. They continued with a false information on what had occurred and said they had it recorded.
After talking to many representatives and sending information to Capital one I finally talked to a manager. Together we called the company and they said they could not speak to us because it the case was being investigated. I was basically told that Capital One would not refund me because I didn't have in writing saying I would get a refund and that this was Visa and Master Card policy not theirs. Why was I then refunded 2x prior? It was clear that Priority Home is a scam. My understanding has been credit card companies are on the side of their clients.
Capital One clearly does not stand behind their customers.
Personal credit card
Senior lead Lola (IEE136) was extremely rude and condescending over the phone with me. After being a loyal customer for 10 years now I can't believe Capital One is okay with this. I had $74 balance left to pay off and she refused to waive a $25 late fee. She told me she could not justify it. She would not let me speak to her supervisor or anyone else. She was not concerned or empathetic at all toward my situation. This is unacceptable and has really turned me off to any Capital One products in the future.
Aaron Michalski
7516 E. 52nd St
Tulsa, Ok 74145
[protected]
Desired outcome: $25 Late fee waived
Capital One Mobile App IOS 13 update
I have been a Capitol One Mobile app user for about 10 years. Recently your app advised that users must have a IOS 13 update in order to use the app.
My wife and I, users of your app, both have Iphone 6 devices. Apple has advised that this older version of Iphone can not down load IOS 13.
So we now have a decision to make:
Buy a new Iphone to replace our devices which currently work extremely well for all of our needs except your app.
Find a new bank credit card with a mobile app that continues to function with Iphone 6.
Desired outcome: Allow older Iphone owners to continue to have access to your mobile app with IOS 12 versions.
walmart capital one
missing payment will no assist
Desired outcome: 35.00
Checking account/ppp dep
My PPP loan funded on June 8th on June 1st I called Capital One bank and told them I was expecting the PPP deposit from ready Capital my lender and ask them if there would be any issue if it was deposited into my personal checking account I was told by a supervisor it would not be an issue to go ahead to deposit so the deposit gets done two days later on June 10 my account is frozen because of the PPP loan they said it went to their fraud department so I called the fraud department they wanted copies of my 2019 tax return and my the name of my company and bank statements which I'd already given to SBA and ready capital but my loan was based off my 20/20 tax return not my 2019 so I advised them of that and sent them my 2020 tax return and my SBA loan approval contract that I signed and answered their question I told him it was a sole proprietorship and I followed all the guidelines and got my loan I took me 3 months to get get the loan and they said okay well thank you answered all of our questions left me with the impression that the funds were going to be put back into my account that was 4 days ago and we have no funds accounts are still locked and then they went away for the weekend it was closed down left my friends still locked and I have no recourse I don't know what else I can do they have all the all the power if they mention the word fraud legally they can take the funds I've called I've sent them every document requested and still nothing this is the worst bank I've ever dealt with in my life I've written letters to the president I have done everything that they've asked I've called the SBA I called Ready Capital to see if they were the ones who ordered the investigation and neither one of them ordered anything this is all done on Capital One own mission which they have done to thousands of others of other people I found out after the fact going online and reading what they have done to so many small businesses sole proprietorships they feel if they think it's fraud then that's it game over they can't get away with this this is unbelievable everything I did was above board legit and I'm not backing down I know I'm right they can't do anything I follow the guidelines if they don't like the way the PPE loans were set up with too damn bad it wasn't their decision to make
Desired outcome: I want the funds deposited back into my checking account so I can pay myself I have 8 weeks to get this done and they're tying up my funds and my time numerous phone calls and emails so I'm going to answer it this is ridiculous
Oh I forgot one thing right after they froze the account my credit score dropped 90 points and nothing changed on my credit report except for my score when I called the credit bureau they told me Capital One had put some type of Levy or lean on my credit report this bank has stepped away over the boundaries and they need to get their s*** together not everyone that got a PPE loan is fraud this is ridiculous how does this Bank get away with this an SBA and ready Capital said that they can't do anything they didn't order the investigation Capital One did it's only my account was in good standing with them please somebody out there help me please I was affected like everybody else from the coronavirus the PPP loan was really going to help me out so I could pay myself get back on my feet like everyone else wants to do Capital One is preventing that for happening for anybody if it's a PPP loan then you committed fraud. Whoever runs the fraud department they're the ones who are committing fraud they are the ones that are committing crimes by taking people's PPP loans this is outrageous.
I have dealt been dealing with capital one since sept 4, 2021. For a legitimate loan received in June. I sent all documents asked for, called the SBA, and prestimos. And this is a Capital one, bs move. My loan has been forgiven and paid off. Yet they have restricted the funds and claim to send them back to sba, which is nit true, bc they wil go to prestamos. Who do not have a number, that I have found. Just an email with no reapons. SBA has nothing to do with it and offers zero help.!Any guidance that can be given wld be great and any change on my end I will post!
OMG this just happened to me, and i was terminated because of it on June 25th, 2021, i worked for capital one, they fired me saying i committed fraud on my personal bank account, i wasn't fired because of my work ethic i was fired because i got a PPP loan
Credit cards
After dealing with cvid situation and other financial hardships, as a customer for over 12 years, asked for a lower interest rate on our 2 cards. Was told they could do nothing for us...each card 21 & 22%. Our credit rates are in the upper 700's, have ALWAYS paid on time. This is highway robbery! We have finally wised up to not use them anymore once we finally do get them paid off. Thanks for nothing...no help during unemployment and difficulties. Not even a temporary lower rate for 9 months or so to help stabilize...nothing. WOW #angryloyalcustomers
Desired outcome: No help from Capital One
Flight booked with Rewards
On April 1st 2021 I booked a flight through the Capital One Ventura Visa rewards program. They entered my name wrong. Today I have spent 4.5 hours on hold with [protected] so far trying to:
1. Get the booking under the proper names
2. Reserve specific seats
3. Pay for 1 checked bag.
After 1.5 hours I was able to get hold of someone, who told me "oh - you need to talk to a different branch. I have since spent another 3 hours on hold.
Is this REALLY the kind of customer service I can expect with Capitol One?
PLEASE call me back or answer my call! I am on my mobile phone at [protected], and have currently been on hold for 4 hours and 32 minutes...
John Pinkerton
Desired outcome: 1. Get the correct names on my flights 2. Book my seats 3. Pay for 1 checked bag.
Secure "credit card" scam
Hands down, THE WORST experience. I make a ton of money, but never used credit because I was raised to pay cash. So I don't have BAD credit, I just have NO credit. I was advised to open a secured credit card via Credit Karma and opened a Capital One account with $250 secured. I added my netflix, dropbox, spotify, etc. and paid the dang thing off. Next thing I know, my credit score DROPPED 35 points! Yes, dropped! I finally after years of working on it got to the "good" score, and these bozos effed it up in one month. RUN away from this awful company. I was in tears, most horrific experience. Ugh, I feel sick writing this. I'm a senior content manager at Microsoft and make $200K a year. Ridiculous and humiliating experience.
Desired outcome: Erase from credit history
Checking account
My lender sent my loan to the account in which Capital one stole the funds and will not give them back. To the tune of 10K for an account that was only overdrawn $25. Stay away from these crooks bc they are too protected to get any help as a consumer your basically F*cked. They lied to me for a week wouldn't tell me why or wouldn't disclose any policy they have supporting this BS. Share with your friends
Desired outcome: give me my money and stop utilizing it to build ur own interest
Charged Interest on Costco Membership Fee Never received a Bill & Card Declined
Never received any Bill in the Mail.
May1/21 Costco Annual Fee applied to my Card without my knowledge.
June 10/21 Attempted to get Gas at Costco. Card DECLINED. ?
Called Capital One June 10/21 ...& told my card was declined because I had an outstanding balance of $67.90 + interest of $1.35
Was NEVER Told that by agent that the outstanding balance was for the Costco Yearly Membership... but ONLY that I had an outstanding Balance.
I always pay the Costco Capital One Bill the same day I use the card, which is why an outstanding balance did not make sense to me.
Also told that my Card was declined, because THEIR system automatically declines a card if a payment was Not made, even on a $0 Balance account.
Desired outcome: If a fee is added, they MUST send me a Bill in the Mail. I should receive a Refund for Interest charged
their lack of customer service
I tried to book flights using my points on a upcoming trip. when my travel dates changed unexpectedly, I tried going back into the system to change my return trip date. The system wouldn't allow me to change my trip date. I attempted to contact capital one directly through their customer service. After waiting on hold for an hour and forty five minutes, I gave up and went to run some errands thinking that the system was just over loaded. I ended up canceling the entire trip, and would start over, rebooking the whole trip later in the day. still couldn't book the trip I wanted, and couldn't retrieve my credits. So again, I called capital one, and after waiting on hold for 45 minutes, I finally got to speak to a booking agent. I was then informed that I had to talk to a travel specialist. she then transferred me to a so called travel specialist, where I waited on hold for another hour and 45 minutes. Seeing no end in sight, I finally gave up, and had to book my trip with another capitol one link, but had to pay for the trip instead of being able to use my credits. If capital one were to invest as much money in their customer service, as they do in their commercials, then maybe you might a company worth doing business with. I have never, ever, had to deal with a company, who's customer service, is as bad as yours, except maybe AT&T, BUT AT LEAST THEY ANSWERED THEIR PHONE. Will never recommend your company to anyone, period.
Desired outcome: remove the charges on my credit card, and use my credits for my flight purchases
Capital One Customer Reviews Overview
Many customers appreciate the convenience of Capital One's online banking platform, which allows them to easily manage their accounts, pay bills, and transfer funds from anywhere. The company's mobile app is also highly rated, with users praising its user-friendly interface and helpful features.
Capital One's customer service is another area where the company excels. Customers report that representatives are knowledgeable, friendly, and responsive, and that issues are resolved quickly and efficiently.
In terms of credit products, Capital One offers a variety of options to suit different needs and credit profiles. Customers with good credit can take advantage of the company's low-interest credit cards, while those with less-than-perfect credit may benefit from its secured credit cards or credit-building programs.
Overall, Capital One is a highly regarded financial institution that offers a range of products and services to meet the needs of its customers. Its commitment to excellent customer service and user-friendly technology make it a top choice for many consumers.
Capital One In-depth Review
Overview: Capital One is a leading financial institution that offers a wide range of products and services to meet the diverse needs of its customers. With a rich history and a strong mission to provide innovative financial solutions, Capital One has established itself as a trusted name in the industry.
Products and Services: Capital One offers a comprehensive suite of financial products and services, including credit cards, banking, loans, and investment options. With a focus on quality and variety, Capital One ensures that customers have access to a range of options that cater to their specific needs. The company's commitment to innovation sets it apart from competitors, constantly introducing new and improved offerings.
Customer Experience: Capital One prioritizes customer satisfaction, providing an exceptional user experience on its website. The user interface is intuitive and easy to navigate, allowing customers to access their accounts and manage their finances seamlessly. The customer support channels are efficient and responsive, ensuring that any queries or concerns are addressed promptly.
Account Management: Capital One offers robust account management features and tools that empower customers to take control of their finances. The online banking capabilities are comprehensive, enabling customers to make bill payments, transfer funds, and monitor their accounts effortlessly. The mobile app is user-friendly and provides a seamless banking experience on the go.
Interest Rates and Fees: Capital One offers competitive interest rates on its financial products, ensuring that customers can maximize their savings and investments. The company is transparent about any associated fees, providing customers with a clear understanding of the costs involved. Capital One's pricing structures are in line with industry standards and offer value for money.
Security and Privacy: Capital One prioritizes the security and privacy of customer information. The company implements robust security measures to protect customer data and maintains strict privacy policies. With a strong focus on fraud prevention, Capital One provides customers with peace of mind and offers dedicated support in case of any security breaches.
Rewards and Benefits: Capital One offers attractive rewards programs and benefits to its customers. From cashback rewards to travel rewards and loyalty programs, customers can enjoy the flexibility and value of these offerings. Capital One's rewards programs are competitive and compare favorably with those offered by competitors.
Financial Education and Resources: Capital One is committed to empowering customers with financial knowledge. The company provides a wealth of educational resources and tools, including blog articles, guides, and interactive tools, to help customers make informed financial decisions. These resources are easily accessible and highly useful.
Community Involvement and Corporate Social Responsibility: Capital One actively engages in community initiatives and demonstrates a strong commitment to corporate social responsibility. The company supports various philanthropic efforts and partners with organizations to make a positive impact on local communities. Capital One's sustainable practices further contribute to its reputation as a responsible corporate citizen.
Overall Rating and Conclusion: Capital One excels in providing a comprehensive range of financial products and services, coupled with an exceptional customer experience. With competitive interest rates, robust security measures, attractive rewards programs, and a commitment to financial education, Capital One stands out as a top choice for customers. While there may be areas for improvement, such as further enhancing the mobile app's functionality, Capital One's strengths far outweigh any weaknesses. Overall, Capital One is highly recommended for individuals seeking a reliable and innovative financial institution.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:
- Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
- Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
- Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
- Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
- Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
- Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.
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Most discussed Capital One complaints
unfair interest practiceRecent comments about Capital One company
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