Canadian Tire review: automotive service department

Very disappointed in the service recieved this weekend. I paid for two cars to store tires at this store last season. From this service the store gave me the wrong wheel lock. And gave no help in locating my correct wheel lock. This season, second chance, In order to change our tires for two cars, we booked two appointments with the department manager, no less! Our appointments were completely ignored and were told to come back on Sunday for a first come first serve basis. We arrived first in line. Both cars were put in the system at the same time. One car was serviced in 2 hours. The second car was ignored for the whole day. After two phone calls later our car will not be serviced because the tires were not picked up from the storage area. I am appalled that my car was ignored the whole day after being the second car in the system. How could such a failure in service happen in such a large corporation? Failure in management, failure in service, failure overall. I will not be keeping my business here and will be paying for better service.