CB Auto Parts and Repair Stores Canadian Tire Complaints #322-341

Canadian Tire review: price matching on christmas returns

Soutpau of Stittsville, CA

Jan 09, 2020 5:37 pm UTC

Verified customer

Hello, on December 22nd I went into the store to buy a Ninja Foodi cooking product. I spoke to several different people as I really wasn't sure of the product and they didn't have all of them on their counter. We discussed the different sizes and prices. They told me that I could exchange the product with the other one (at the same relative Christmas sale price if necessary) after I had surprised my wife at Christmas. The product I bought was the Foodi compact which was priced on sale at $149. The other one was the larger one which was priced on sale at the time at $199. I was assured that I could return it (and get the other for $50 more) if my wife decided on the larger unit. We went back in on January 8th to do the exchange (as my wife wanted the larger unit), and was told that the price was now $299, and the the best price that the manager could give me was $249. I argued with him, but he would not match the pre-Christmas price. I angrily simply returned the device, and my wife didn't get her Christmas gift because they refused to honor their Christmas price. We still want to buy the larger Ninja Foodi, but would like them to honor their pre-Christmas sale price as I was promised at the time of buying the smaller unit. I really am disappointed that they ruined a great surprise gift by screwing around with the pricing even though I had been assured that wouldn't be the case. What can I do to have them correct this and sell me the product at the Christmas sale price?

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