CB Auto Parts and Repair Stores Canadian Tire Complaints #342-361

Canadian Tire review: Item for sale and unable to buy

Raiwetm of Saskatoon, CA

Nov 30, 2019 9:45 am UTC

Verified customer

Upon asking to purchase a gun safe that was on clearance in the store I was informed by a manager, Josie, that there were no new safes in the warehouse and the floor model was not for sale as there was no combination for the safe.

I found it very unprofessional that the safe had a clearance price on it and i was unable to purchase the item.

I am sure there is a way to get a combination from manufacturer for the safe but having something for sale and not selling it when asked is very unprofessional and frustrating.

I was looking at purchasing 2 safes, see attached photo of safe on clearance, the one on clearance and a second smaller safe that was on sale for Black Friday.

After talking to the manager I decided I did not want to buy the 2nd safe due to the unprofessional attitude I found from the entire conversation.

This is the worst customer service I have received at a Canadian Tire store and find it very odd that the store would have a price on something on the sales floor but would not sell it. Josie took the clearance sign off the safe after our conversation, I do not belive the safe should have ever been for sale.

I have walked away from Canadian Tire very unsatisfied after this experience.

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