CB Auto Parts and Repair Stores Canadian Tire Complaints #342-361

Canadian Tire review: Customer service

Jessica Pettipas of Fredericton, CA

Nov 05, 2019 6:18 am UTC

On sunday november 3rd my boyfriend went to your smythe street location for me to purchase a christmas tree that was advertised on your website for half price, it said there was 14 available in store for pick up.
When he arrived at the store the assistant manager working refused to get the christmas tree out because there were out back and either put the n something out back, or under something, that the employee didn't want to get out the tree. He then took my information so that they could contact me when they took them out before the sale ended.

Well I thought that was extremely unprofessional when my boyfriend returned home without my tree to tell me this. So I decided I would purchase the tree online on your website because it said it would be available for pick up the next day after 12pm.
There was still an abundance of the product left when I purchased the tree online.
The next day on november 4th, canadian tire then cancelled my online purchase claiming there was no trees left available in store. Which is clearly not true my boyfriend was there the day before an hour before closing.

I decided after the run around I received from your smythe street location to take my services else where. Not receiving a product because the employees don't want to get the product is absurd!

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+1 (866) 746-7287

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Canadian Tire Roadside Assistance

+1 (800) 459-6415

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+1 (800) 226-8473

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customerservice@canadiantire.ca

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PO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada

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