Canadian Tire Corporation — fraudulent front end alignment, lost $140 + costs
Mr. g. tarling, c. tech.
1301 main st.,
P. o. box 23018,
Penticton, b. c. v2a 8l7,
Telephone no. [protected]
Canadian tire auto sevice
Dishonest and bad service,
Report - invoice#[protected]
i am hereby reporting on the dishonest and bad practice of canadian tire canada corporation auto services. - invoice #[protected] failure to service front end alignment!
while in n/w alberta, i attended walmart canada auto dept. and had 4 brand new l 245 75r 16 e tires installed and balanced - goodyear brand named and walmart autoguard, perreli patented design and manufactured.
this was needed after noticing the old left front tire was wearing improperly due to bad camber position. the consequences were that i lost 25% wear on this tire and sacrificed the other 3 tires for safety reasons. also, the steering was becoming unstable and causing the truck to weave on highways! this became even worse while pulling a 28' rv - with equalizer bars.
immediately after this installation, as trained by certified mechanic (father), i measuring camber castor and toe-in.
castor on the left front was 3/8" negative (setback), camber was 5/8" negative (outset), and toe-in was 1/4-+" negative (outset). this was all confirmed later as out of adjustment in castor, camber, and toe-in of factory specifications.
since walmart did not do wheel alignments, i took it to canadaian tire whitecourt alberta, only to find out that they only had 1 tech available - with a 6 bay shop sitting empty! they were "unable to find people to work there"!
the next day was to be the appointment, with an employee who was sacked out at the manager rental suit! that also was a red flag that was overlooked!
after 1 hour on the hoist, the phillipino invited me in to ask me the second time for the measurements i took. he claimed then that the reading he was getting, were all within factory settings. i knew then that i was on the receiving end of the obvious intent to charge for work not done!
it was of no use to talk to this level of incompetence, and left with intentions of remearsuring and road testing - on the way to the next, to be, several canadian tire auto centres.
the canadian tire auto centres in edmonton north and n/w, where no different in having the same ignorance, admitted lack of qualified staff, booking excuses for not being able to address this serious problem!
because canadian tire auto centres had all the same bad attitude, corporate trained avoidance issues in alberta, generally, i decided to wait till i got back home and attempt to check in at penticton bc canadian tire auto centre. what a shocking increase in the pernicious natured of back yard mechanics attitude - even worse than alberta!
upon attempting to explain my situation to a middle age hard core corporate trained desk man, i got cut off with statements that were attempts to dismiss my claims about $140.00 lack of work done to correct a serious problem.
in this barage of pure ignorant excuses, from tire not mounted properly, to bad quality tires sold by walmart, a younger loud male jumps into the conversation and says "camber does not wear tires unevenly". "everyone knows that, so i should not be concerned". i answered him with the statement that that is not true! well, that turned into an out of control youth when i added that all three aspects of adjustment are important to wear - especially camber!
once the bad mouthed youth disappeared, quickly, the desk man offered to look at it, but it was definitely going to cost me to put it on the hoist, and then maybe get whitecourt to bear some of the costs. so to emphasize that this should be totally covered by service warranty, i suggested that he come out and see the obvious bad camber aligment - it was that obvious - if they were going to take this serious.
once out in the parking lot, the excuses persisted and not once did three personnel look at the alignment - including the dept. manager who came out moments after i left with an apointment. all three personnels aproach, sealed my decision on whether to show up to a further barage of excuses for more charges and no adjustments! i knew then that it meant going to a competitor with more exacting, trained, qualified capable staff, with better equipment.
upon further, later online investigation, i found many similiar reports detailing my exact experience - too many to count from many posting sites!
Connected to this report
Bcaa excellent service report
on nov. 1, 2016, 08:30, i had an appointment at bcaa penticton b. c., and provided them with the phony printout provided by canadian tire whitecourt alberta, and had them do the job fully and properly at their price of $99.00 - invoice #8652.
the senior bcaa mechanic specialists in vehical alignment, penticton b. c., identified the errors, as i originally declared to canadian tire auto centre whitecourt alberta. along with his expertise, i was greeted with respect, acknowledgement, and professional courtesy - without a barrage of unqualified excuses!
thanks to the bad corporate conduct of canadian tire canada, a front end alignment cost me an unnecessary $140.00 loss and hours of running into the results of canadian tire employee coverup training!
I hereby submit this report, affirming all details as true to the best of my knowledge and documentation in support of this report!
Mr glen tarling, c. tech. retired,
Attachments: walmart tire installation invoice, canadian tire invoice and printouts, bcaa invoice and printouts. 8 pages