Canadian Tire review: car mechanic services

Friday November 8th,

I had gone in the store the previous day and spoke to Mike. I had asked for the license plates to be taken off my car which was in the parking lot. At 4pm when I got in - this was not done.

I began speaking Bryan - who explained that the technicians could not do it - that we cannot do it for me without a charge. I explained that I cannot take it off myself because of a disability. He kept apologizing and even tried to call Mike. I said I don't mind paying but it needs to be done quickly - as I have a rental car to return before 6pm.

At that point Pedro came into the conversation - and that is when the lies and things got far worse. Pedro explained something I had never heard before --- in any shop I had been too. He said that technicians cannot work on cars in the parking lot - that the insurance doesn't cover it. I have checked this -- and insurance covers the property - including the parking lot. Pedro kept insisting that the car had to be brought into the shed. I explained that the car doesn't start. How was this to be done? He kept insisting things had to be done that way. Bryan then checked if a technician was available and one was not available for an hour as he just went on lunch. Pretty convenient. Pedro insisted that I would have to wait in line (about 2 hours) for a simple license removal to be done in the shed. The way I was spoken to was rude by Pedro and I would argue that if I was a man I would NEVER had been spoken to that way.
I asked to speak to a manager -Peggy came and said she would speak to Pedro - that is it? That is nothing. When Peggy came - Pedro then said he would remove the plates. Isn't it funny that this was done when I escalated it.
Peggy then said she would take the plates off the car. Bryan gave her a screwdriver - which did not work with the car. In fact, Peggy started saying that the front plates at 2 parts? They did not?
She left the parking lot saying she would be back with another screwdriver. I found someone that would take the plates off but I needed a screwdriver. After a few minutes, I went into the store and asked about the screwdriver and where Peggy was. Bryan, using great customer service, explained that Peggy had left to deal with another customer and didn't knwo what was happening to me? Really? I asked Bryan for the correct screwdriver - he went to get one. Then Peggy turned up with a brand new screwdriver from the shelf and didn't tell Bryan anything.

The plates were removed by a stranger. Pedro never apologized. Peggy never apologized. This is not the type of customer service I have come to expect from this store. And being lied to about the insurance is insulting. I have seen technicians work in the parking lot of other customers (with windshield wipers) - so, why try that on a woman with a disability?
Another person pointed out that this was a cash grab - as it would take A LONG time to bring the car in and take the plates off and return the car to the lot.
Disgraceful