Canadian Tire review: automotive

I took the time to make an appointment to have my tires changed summer to winter 3 weeks ago as I KNOW this is a busy time of the year for this service. I arrived at 8 am as scheduled and was ready to wait the 2 hours I was told over the phone it would take. I changed my work schedule and was looking forward to it being done. When I got there the person taking my keys laughed and said ''Oh no, it'll take more like 3-4 hours''. Ok, well this really affected my plans with young kids to take care of but I'll have to do it. I went to work.
At 6 PM, the store manager, as it turns out calls me on my cell phone to say that he called my house (NOT the number I gave them to call) and spoke to my daughter (11 yrs old) and told her that he needed to talk to me. She told his I was in the shower and couldnt talk. Then he called again and spoke very harshly to her giving her grief for not giving me the message. She gave him my cell phone to call me directly.
Now, at ? PM I am finding out that my winter tires are too worn down and I need new ones. I am now at work and cannot make a good decision between clients (I am a nurse), so I ask my husband to call and talk to them. He makes the decision to take those tires. I get called again to be told that it is 150$ more than quoted to my husband. So as I am in a VERY complicated situation at work I say OK do it.
I had a heated discussion with the person in charge when I picked up my car explaining that I had an appointment and had it been respected NONE of this would have happened. The person who spoke harshly to my daughter by using the wrong phone number WAS the manager. I am told there is a shortage of staff and it's the busy season, they need to fill in the requests from the previous night before doing the scheduled appointments and what was I complaining about anyways as my car was done.
I am very upset at the whole situation and have lost all respect for this store's service. There was no empathy, no trying to ease the situation and no effort to compensate any funds ($1014.33 no less !) given for the horrible service.
There are busy situation in EVERY industry, this is poor staffing, management and client service training.