C-Date
reviews and complaints

Dear C Date
I subscribed to your dating site today via pay pal .i have since read, very bad reviews on your automatic renewals, with the customers consent .Please do not renew my subscription .you are labelled as a scam site .
I will take up a dispute via paypal, if you do take more money, I have also been informed you are using a debt collection agency . I will not pay for goods i did not order .Please confirm you will NOT attempt any future payments, i will file a dispute, via Paypal if you do

ON the 03/03/2021 I sign up to C-Date.co.uk out of curiosity. I paid for the trial 1 month via PayPal. I instantly regretted it and tried to cancel my subscription, which I thought I had.

I also logged into PayPal and cancelled the subscription there as I had a suspicion this was a scam.

Today (04/04/2021) I got a threatening email from them demanding 1 months membership (£39.60) + £10 admin fee.

If I don't pay they are threatening to pass on the debt to bailiffs and honestly I am worried.

I tried to log into the account today and see the settings etc, however all I can see is a payment page demanding the above amount.

I could do with some help on this one.

I cancelled my recurring payment on PayPal to this site. I tried to call and email them time and time again because there cancellations process calls for a fax to be sent to them! Who has a fax machine!

The cancellation process and the service offered by C-Date is appalling.

I checked past emails for cancellation instructions and the first correspondence I received, from C-Date, was an email demanding further payment, threatening debt collection and court action. I tried to cancel through the cancellation (tab) process on the website, before this, when I had access, to the site and it loaded to a blank page, so had NO means of cancellation before the first email demands. Why should I need to contact the customer services for a failing system?

After the initial email saying they would pass my details to a debt collector, I researched online and found hundreds/thousands of similar reviews and this has raised a further alarm with me.

I will NOT be comfortable to make any form of payment to them, it would lead to further issues, threats, like I have seen in your reviews online and also my direct first hand experience of course.

I have contacted, their bank, Luxembourg police, PayPal, Apple App Store, Google Play store, Action-fraud, your web hosting service and DNS provider, amongst other professional bodies in relation. All this information is available online!

I joined the site 2 years ago, Despite continually cancelling they still take money from my credit card. Impossible to get in touch with any one now to resolve this. It included a premium membership and despite following their instructions and being told it was cancelled they fraudulently take fees.

Hi I've cancelled from your website and still continue to take out money? I've phoned the bank now to cancel this as I already have! My email is [protected]@aol.co.uk

It is impossible to cancel the membership, and they are now threatening legal action, I just want to cancel and am happy to give required notice but it's impossible it's like a never ending contact.
I have cancelled my payments from PayPal but within a day have started receiving nasty demanding emails quoting sections from a so called contact that I a legal bond to now apparently.
This can't be right they must by law have a proven appropriate cancellation method for users who change their minds or find themselfs in different circumstances.

I contacted them on the 3rd of Feb to cancel this account and not to take further money from my account I have not used their service nor I will ever will and since this havent

I have had a email fro them stating they repield to my email and that i was to submit a cancrlation on their account howver i do not have any option on that account to do this and its unclickable no option etc

I therefore emailed them They have since take money from my Paypal account and i have esculated a complant through paypal ..

C-Date are refusing to refund me my money for a product / service i am not using and gave them plenty notice to cancel

I have a emai thread and screen shots and happy to share what is required
to assist i this comliant .

regards
Martin

I have an account on c-date. Username: Darisex Contact ID: Y2HRVE43 and I want to unsubscribe the premiership and delete account

I had registered for c-date for a month. It was never indicated that this was a service that will register me by default and will keep charging me. However a month later they charged me for another month of service (which i had stopped using long back due to terrible services) without any prior intimation. Most recurring charges (like any apple bill) also ask but they never did. I would like to see what evidence do they have if at all. And now they have send me a legal notice to pay Euros 79. 24 by their collection services company.

Date : Feb 2021

They charged a lot more than what they say, £192 instead of £7.

Then to unsubscribe we need to fill a form and send back. What?!

This is a pure SCAM.

SCAMMERS scammers scammers scammers scammers scammers scammers scammers scammers scammers
Scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers

Why did you take £39.60p out of my account for could you put it back in my account I did not authorised it to be taken out I will take this matter forward what more information do u need why I should pay the money and can't even get on the dating site would you just put the money back into my account please or I will take this matter further for £39.60p

I want to cancel my subscription. They make it very difficult to end the subscription where you have to fax details to an address in Luxembourg. I've only been on the site for just over a week but I have found the site to be full of fake profiles and people looking to take advantage. I wish to cancel my subscription to stop them from charging me money for another months worth of membership.

Hi I'm wishing to make a complaint about a dating site I joined last November. I paid £9.98 to join for one month.

After a month I decided to cancel my membership and wrote them a letter. They said that they were based in Luxembourg.

After a month they said I owe them £39.98 . I told them I cancelled my membership. Today I received a email saying that I owe them £54.98. And if it's not paid soon. Debit collectors will be sent round.

Please can you investigate

Regards Alan Mccormick

I never ever authorised membership but simply used my credit card as verification of my age YET they took £119.70.
I have never had this refunded even though I requested they do that immediately and cancel all subscriptions.
However several months later they yet again attempted to charge me 134.80€ however my BANK did not authorize it as they tagged it as fraud.
Now I have been sent me a CMS collection services letter demanding 190.93€
I googled the CMS company and it immediately comes up with C-Date pages stating that they are scammers and fraudsters. Please check for yourself...
See attachments
Regards
Alan McAllister

In September 2020 I signed up to C date and paid for a reduced first month special offer subscription. I then notice the following month an unauthorised payment full amount had be taken, at this point I looked on there site to see if I could cancel subscription and there was no obvious options available. so I emailed them telling them that I would be cancelling the subscription and any future payments. I had no reply, the next contact was a demand via email saying that my subscription was due, I replied to this explaining the email I had sent cancelling any subscription.
Thinking this was all now sorted I get a letter from CMS global collection services requesting a payment including charges 77.65 euro.
I strongly believe that this is totally unfair, I signed up in good faith at a reduced monthly payment for the first month, I did not authorise or request to extend my subscription beyond this first month, I was charged for a second month which I felt was unfair but ok it is what it is, so I informed C date that I would be cancelling the subscription and any future payments of which they didn't even reply to as there site didn't appear to have the option of cancelling.
I would like in the light of the above facts the debt collection notice to be cancelled and no further requests for payments in the future.

Got the same letter never had a date site were you cannot end your contract or you never knew about the contract till after the free cancellation of 14 days funny that ehh its a way of them making money out of people for there own personal gain and carelessness for others other than themselves not fair really but there saying its legit ye for there back pocket and no one else bet they would leave people to die for money knowing them or uncheerfully give gifts

I want to cancell my membership that is under the email [protected]@hotmail.co.uk

It was started on the 16/01/2021

I have had no luck in contacting you I have sent 3 emails which I have copies to your customer service.

So I have contacted the fraud department and police the case number is NFRC210104176512

I want this cancelled and resolved before you start threatening me with debt collectors

Josh

After reading up many reviews on google and trust pilot, I have quickly realized that this website is not genuine and you do not get what you pay for.

I joined a Trial membership of £9.90 and after realizing that it is not a genuine site, I wish to cancel subscription and de-activate the account.

In the settings section - under cancel membership it states the following:

"Your account setting will be visible in a few days, once the payment has been processed. In the meantime, please enjoy all your benefits as a Premium Member and check back later."

This message has been visible for 5 days now!

I just would like to end / cancel this once and for all!

I have never signed up to this and have requested multiple times to get this cancelled, yet money still gets taken from my account! The most recent payment needs refunding at the very least if not previous payments too! This is disgusting. I have contact via the email address provided 3-4 times now. This money must be refunded immediately and the payment cancelled otherwise I will be taking legal action