C-Date
reviews and complaints

Hi I signed up for a month with c-date but then cancelled my subscription through PayPal less than a week later as I realised it was full of fake contacts and nothing but scams. I received an email at the end of the month informing me now I have to pay a debt of £49.60. There collection team have replied saying they have not received any cancellation and that I'm liable to pay the debt as I have triggered their automated payment service reminder period.I have proof of the cancellation on the date from pay pal indicating I gave plenty of time prior to the renewal date.

To whom this may concern,

I'm sent this email to your company. Because this so called account isn't me I've issued this problem mouths ago to the police and my bank as my wallet had been stolen and my bank cards as well as my driving license was used multiple times in fraudulent activity before I had a chance to report it. It's been reported to the police and my bank so they are now fully aware of this on going problem.

Please may you amend this issues and have this debt cleared.
As this was not me, who made this account.
I have been under a lot of stress trying to sort these problems out. I thought this nightmare was over. I'm going to notify the police again as this is getting out of hand now.

Kind regards

Dear Interdate SA,
Please cancel my premium subscription, I have contacted the police and informed them of this situation along with my lawyer.
You cannot charge me an amount of money that I do not owe. This is like forcing me to subscribe for the next period! The money is over the price you advertised! Also please stop sending me threats about the debt collector.

Become a member decided it wasn't for me, tried to cancel then told to wait for a fax, because I didn't get any I instructed my bank to stop all payments to this website. I received a email saying I'm in breach of contact and that I need to pay to reinstate membership so I can cancel properly. I declined and told them to take email
Confirmation as cancellation I then received terms on email with another payment demand and threatening to increase bill for unpaid fees. I have now received a letter in post demanding payment for a collections company which I'm guessing they own. I have registered them with Action Fraud which deals with Web crime.

My email and phone have been hacked in the recent past and I noticed unauthorised memberships, payments done in my name.

On the above note, I got to understand that there has been a premium membership created in my name and card. While I wrote a note to C-date customer service on this issue, they simply ignored my claim and now I have received a collection notice claiming 82.23 Eur while I had not availed any service.

This is nothing but a scam to loot money and I'm would like to bring down these scammers legally.

Then august £ 39.60 I need an explanation with out authority
I cant cancel my membership on line
To get the cancellation form:
1. Click on your circular photo icon > settings
2. Click on your membership > change
3. Save the document and reopen it in pdf, jpg or gif format before sending to us
There is not cancellation form on line

After discovering the that they took £39.6, I emailed them and they said they won't refund me and I need to go to my profile and click change on settings to request refund form and then send it to them.. I clicked on settings-subscription, no button to request form or cancel or whatsoever! Which confirming how they scam you and just steal your money!

Have tried to cancel membership, told to fill out a cancellation form from their website which doesn't exist, says will renew my contract in 7 days if they don't get their cancellation form which doesn't exist on their website.

I have contacted C-Date via email to try and get my Premium Membership cancelled, they have responded by getting me to follow their instruction: (see below).

When you try to follow their instructions, you get to your membership page, but there is no button labelled as "change". They are heavily misleading people and the cancellation process is flawed.

_____________________________________________
To get the cancellation form:
1. Click on your circular photo icon > Settings
2. Click on Your membership > Change
3. Save the document and reopen it in PDF, JPG or GIF format before sending to us

Like all other comments this is a disgraceful and expensive scam. When I signed up I was unaware of the extortionate premium membership I had signed up to at £39.80 a month. The profiles are on the whole clearly fake.

After about three months of casually accepting the withdrawal of £39.80 from my PayPal account I decided to cancel the payment as there is no transparent way of cancelling membership.Now they wish to make a charge of £49.80 as they have not been able to raid my Paypal account. They state collection proceedings will start if I don't pay. I will not be paying.

Any advice or guidance will be gratefully received

I signed up to 'take advantage' of a £9, 90 per moth discounted premium dating rate.

I have been charged £19.95 per month x 3 month ie £59.85. I complained to C-date...nothing. My card issuer has taken up the claim, blocking any further C-date debits, Visa is making a chargeback and Trading Standards are chasing C-Date.

'Burn the fraudulent [censored]!'

The instruction on how to quit your premium membership are ridiculous.
to send a fax to Luxemburg..
there is no way to save the file they request for the membership termination as PDF
and there is no other way you can terminate your membership.

Please add an option to quit the membership from the site or app.
Alternatively, provide an email address to send the cancelation request

I signed up for a trial period, cancelled within a day once I realised it was a scam site with fake profiles. I notified c-date that I wanted to leave and had no response back. Now I am receiving threatening emails and post demanding money and threatening me with court proceedings. This site prays on venerable people… I lost my wife to cancer early last year and was feeling lonely and like an idiot signed up to this site and got totally scammed!

You are still charging me £40 a month even tho ice deleted my account I want all the money you've taken and refunded or I'm going to court this is taking the piss! This has been going on for months now and every time I try and sort it I don't get a reply please refund my money or I'm going to contact the police or go to a fraud company to sort it out

Signed up and quickly changed bank details when I saw the state of the scam site and realised I couldn't delete it. They failed to take out 119 pounds due to cancelling my card and now they're sending letters to my house from ecollect saying they want 230 before September the 5th otherwise they're going ahead with legal proceedings. I have no intention of paying this. In their letter they specified that I have not replied to their emails but twice I immediately replied with the following:

‘This company is in violation of the European Commission's Directorate-General for Health and Consumer Protection Act. I get free legal representation through my family and we will press charges if this is continued. This is a convention on the protection of the European Communities' financial interests act.

I warned you from my last email that if you should send me another request for money that we will be reporting you to the OLAF European anti fraud agency, so this will be now submitted

Kindest regards'

So they're denying me contacting them.. should I just ignore these letters from ECollect? Ecollect AG, Scanbox #00082, Ehrenbergstrasse 16A, 10245 Berlin, Germany

Hi, today I joined C-dating and thought I would try the premium membership out for a month, I had no idea subscription would automatically renew each month, I would like to cancel my service please as I am a single parent who cannot afford it. I see the way to cancel is through fax or post but the faxes never reach you? I can't help but suspect letters would probably not make it either. I worry that what follows will be threatening letters and debt collectors. Please would you let me know an easier and quicker way to cancel, obviously I accept my first payment will not be returned but I'd like to avoid any future payments.
Andy m

Profile : Fishingfor

I have tried to cancel my subscription and now they are saying that they will send to collections / debt agency. I have emailed as per process and no response but still demand money. The site is a scam, fake profiles. I would like to to terminate my subscriptions before I get legal aid.
There is no other way to contact them apart from the email address and I can't log in without them asking to submit my credit card details. This company should be investigated immediately.

I signed up to C Date for only a few days, it wasn't long before I realized the profiles were fake and the website was a scam!
I tried to cancel my membership but the email address to cancel memberships is buried and difficult to find. I sent two emails cancelling my membership but no reply. I received threating legal action if I didn't pay outstanding membership fees and this was the only time I was contacted by C Date!
I have now had a letter from CMS Global collection services saying I owe 81.68eur! The whole outfit is a scam! Profiles are not real, cancellation buried and made difficult the claims made about outstanding membership fees!
I have evidence of the emails sent to C Date requesting cancelation and have gathered reviews and evidence about C Date from all over the internet.
I am not afraid to seek legal advice and sue C Date if this is not resolved!

I've been sent a letter from CMS for global collection services and I owe them €81.73. I'm not sure how to pay them, or if I should there are a lot of people saying that it is a scam. I cancelled my payments a few months back as I couldn't find a way to cancel my membership. Could someone please give some advice on how to pay them or just leave it?

I warily signed up, only to find it full of Autobot responses, false profiles, who mostly claim to be from the same town. My Inbox was flooded daily with supposed interest from mostly gorgeous looking young females, less than half my age, all allegedly clammering to jump into bed with me. They obviously had not read my profile, which stated my preferred age range, & when I did succumb to replying to a couple of ladies with a bit of chat & a few questions, the (obvious Auto) responses were instantaneous, with absolutely no answers or reference to anything relative in my message. Also most had many American spellings or phrases, yet had claimed to be living in the same town as me in Kent UK. At one point, I even deleted my photos & changed my Town to prove that it WAS Autobots, saying "What a nice picture" or Profile. Most messages sent to me were short one liners with obscure questions, in the hope of gaining a response & having to continually purchase more Tokens. TOTAL SCAM - Needs to be CLOSED DOWN.

I've emailed them a few times and still nothing. I created an account in the hopes of meeting someone on c-date. Since I've had nothing but robots and endless emails of nothing. Having further read reviews, I saw it was impossible to cancel the membership or account. They said I must fax them a form of some kind which I don't know how to attain. I'm worried for my personal bank account and the money I've worked for. Can anyone please help