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Antivirus Software Complaints

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Enigma Software Group / spy hunter 5

Danielle82 on Sep 18, 2018

After being advised by various sites that it would fix the reundqcwtq virus, I made tye error of buying the product. It scanned my laptop, claimed to findcamd fix nearly 300 errors which my windows defender somehow missed despite regular scans, and failed to fix the reundqcwtq virus. After...

Avast Software / clever bridge

avast software on Sep 8, 2018

Tammy L Gardner 195 Heaton Ridge Road Roan Mountain Tn On Sept 1, 2018 there was a charge of $21.79 on my debit card from you company Before this I had never heard of your company and I don't even know what it is I want my money put back on my card immdeatly I did not order anything from thi...

Avangate / software subscription

Valerie Bartlett on Sep 5, 2018

Early Summer I opened my computer to a warning that my system would shut down and be taken over if I didn't click on the link to repair and clean my system. Of course it startled me and I clicked on it and then shortly afterwards started receiving these charges for what I do not know as it...

Malwarebytes / premium 3pc / 1yr activation

service-Andrei on Aug 16, 2018

MalwarebytesRE: Malwarebytes Support Ticket 2388183 (August 8th, 2018) Valentina R.| Malwarebytes Consumer Support It's been over a week and Malwarebytes has not been able to fix my 3PC / 1 Yr License subscription. I bought a quantity of 2 Licenses of their 3PC / 1YR subscription, with 3 activations (3PC'... / norton antivirus

LorenaCh on Aug 15, 2018

On Monday 13th August my PC stopped working and after rebooting several times and having no luck in getting it to restart, I realized it was serious and contacted an IT technician in the first instance. I had no idea what the issue could be. The technician analyzed the PC and concluded...

Norton Antivirus / useless customer service

Ali_ink on Aug 9, 2018

Spent 2 weeks waiting for a phone call, they forgot, tried again, waited the whole day long then they called, I answered my name that's all, they got disconnected then didn't try again, I spent another 4 hours asking them to call me, they didn't, absolutely the worst customer service I...

Asknet / cancellation & refund

Eugene Bartolini on Aug 8, 2018

I received unauthorized charges on my Master card last 4 digits ending in 7989 on 7/31/2018 for the amount of $3.99. Please issue a refund. Please e-mail me a confirmation. My e-mail address is Please expedite this request as soon as possible I never authorized thi...

McAfee / renewal without notification

June Fernandes on Aug 8, 2018

Hello Bunch of Thieves, Mcafee Robbers debited my bank account without having the ethic or courtesy to send me a renewal notification. A clear indication you got my visa card details prying into my computer such rascals your job is to take care of the online theft but instead you are robbing...

AVG Technologies / unauthorised deduction of $109.95 from my bank account on 23/7/18

Ted Kaye on Aug 1, 2018

I looked at my account and on 23/7/18 there is a deduction in favour of digitalriver ireland, sydney . When I had a think about it I recalled that I had a virus protection that cost about $100 per year on my old machine, that I no longer use and I have cancelled the payment, or so I thought. If I...

Kaspersky Lab / unwanted service

Aleksej Jokić on Jul 30, 2018

I was charged for 103, 69 USD without my authorisation. Had to call my bank and probably will change my credit card. No reply from Kaspersky customer service yet. I have ordered antivirus program 6 years ago, and it seems that it makes renewal every 2 years. Did not noticed 2 years ago...

Bernd Andraschko / unberechtigter geldeinzug von paypal.

Bernd Andraschko on Jul 24, 2018

Sehr geehrte Damen und Herren, von Ihrer Fa. wurden 16.6.18 unberechtigt 19, 99€ eingezogen worden, am 19.7.18 wurde von Ihnen 34, 99€ eingezogen und am 24.7.18 wurden wieder 29, 99€ eingezogen worden. Es wurde Geld bei PayPal eingezogen ohne Erlaubnis da ich nichts Bestellt oder von...

McAfee / taking of subscription

peter walsh on Jul 17, 2018

I have had a number of emails from McAfee confirming they could not take the subscription I was happy with this as I did not want to renew. Yesterday received an email confirming they had now managed to take the monies £59.99 ref CS2260340716 I did not want to renew this subscription. I...

Cleverbridge / Tuneup Utilities 2014

weekday on Jul 16, 2018

I purchased tune up utilities 2014 on 10/07/18 and immediately tried to install which said would only take minutes. 6 hours later I was still having problems, I couldn't use my PC for important work that needed doing. I tried un-installing and this eventually worked overnight. I tried... Market Limited / fraudulent antivirus subscription

Insecure on Jul 15, 2018

On 1st July I received a message saying my antivirus software from McAfee Security was due for renewal and to press the button to continue protection which I duly did. The £35.40 was paid via PayPal. It was only afterwards I realised that my antivirus software renewed in January. I immediately...

Norton / norton auto renew

Kevin Murray on Jul 9, 2018

Norton I have been with Norton for about 24 years (1994 Norton Utilities) and I have never had a problem until now, three years ago I decided to use auto renewal on Norton security deluxe 5 devices, and I noticed in my latest bank statement a few days ago was an annual charge of £69.99 I did...

Avast Software / dri avast software

Gbolahan on Jul 6, 2018

On the 5th of july 2018, an authorised sum of 19200 naira was deducted from my account, i didnt order anything and I didnt even get a receipt of payment, i need my money refunded to me asap...the bank statement says i paid for dri avast software avast c...please refund my money...what kind...

Dri Spyhunter / no service or software ordered

meichen on Jun 29, 2018

My credit card has been charged for 41.99 CHF + 1.75% = 42.75 CHR for something that I never ordered. The reason for charging my credit card is not even mentioned! I do not use any antivirus and never ordred anything to this company. Under line "DRI SPYHUNTER REGHUNTR, [protected] IE" on...

Norton / norton antivirus protection - windows vista

fosterconsult on Jun 24, 2018

Received email from Norton support with the following title: "Norton support for Windows XP & Vista will be changing". At the bottom of the email explanation it provided the option to cancel the subscription ("We understand that you may have questions about this decision or that you may...

Waffle House / customer service

Angelica Boddie on Jun 23, 2018

Came into waffle house and was greeted by bre! Very nice! Very great customer service! I started talking to the cook and he was very rude. He clearly said "I don't wanna talk to u so why are u talking to me"? I've never been so disrespected by someone who works in a customer service...

Netlux Antivirus / antivirus

Amol123abc on Jun 11, 2018

Hello, The horror Complaint About Netlux Antivirus is I Experienced - One Night I sleep when I am working on Laptop and in Morning I see the Netlux antivirus is Automatically open/ work on ammy admin without my permission I mean it's very horror because ammy admin is not available in my...