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Antivirus Software Complaints

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Iobit Advanced System Care / No customer support

DrJim on Feb 20, 2017
Tried free version. Seemed to help speed up my computer so paid for Pro version. Unable to run certain programs now. Cannot figure out how to "whitelist" the programs. Online info useless. > 1 h 20 min on the "24/7 telephone support"- nothing. Have left online support request. Not...

Iobit / Advanced systemcare pro

kent walton on Feb 15, 2017
I purchased Advanced Systen Care PRO. When I could not install the program following their instructions I called 800 941 8139. The rep.( Jeremy) said he needed to take control of my computer to install PRO. Once in control he said I had serious problems and I needed to buy a program for...

Avira Operations / Avira total security suite

wand.zonn@gmail.com on Feb 15, 2017
A installation problem persists. They couldn't solve it. They made accept refund. Although it was not my desire. They keep saying my PC configuration was not good and the problem was solely mine. Truth is, I've bought Karpesky Total Security with my refund, and installed like a...

Avira / Avira total security suite

Wanderley Zonneveld on Feb 14, 2017
Dear friends from Avira, I have bought in 1/13/2017 the most advanced antivirus from your firm, namely: Avira Total Security Suite. The data regarding the aquired Suite follows: Avira Total Security Suite 12 months - 1 device electronic delivery 9FZZZ-ZZZVF-L2Z5X-ENBRB-2NY42 It worked for a day or two and stop...

Kaspersky / Anti virus product

C Suzanne on Feb 12, 2017
I have had nothing but trouble with this product. I used my password for almost a year, before I kept getting an error message telling me that my password was incorrect. I changed the password, and now that one won't work. They said they would send me a reset e-mail but I haven't gotten it...

McAfee / Internet security

christay on Feb 10, 2017
Although I was subscribed for Macafee security until January 2017, they took £89.99 from my account without my authorisation in May 2016. I didn't notice until December of that year when the usual annual payment of £89.99 was taken in the December. I contacted them and asked for the May amount...

Myself / Mcafee antivirus

maxterusa on Feb 6, 2017
I thought I was buying a CD but in the package was just a product key #. This is very misleading. Then when I tried to instal it on my 3 year old computer (which is a high quality Dell computer with window 10) it wouldn't let me download the program. I called mcaffees company &...

Kaspersky / Disappointed

Arnold on Feb 6, 2017
I bought an official Kaspersky antivirus software with a product key. I wasn't able to install it on my PC. When I tried to enter the security key it said that key was incorrect. I tried again and again and it took me nowhere. Then I went to Kaspersky website and found their email addre...

AVG / Refund

tonking on Jan 23, 2017
I bought HMA Pro, AVG constantly having pressed me to get it, on 4th January 2017. It didn't work. I asked by phone for a refund on 5th January. I was told that this would be "escalated to a high level of support" and asked to send a screenshot of my payment, which I did. I was told I...

Dri Spyhunter, Enigma Software / Unauthorized credit card charges and unethical behavior

Achim Hall on Jan 21, 2017
We received two unauthorised charges from DRI Spyhunter for € 35, 69 and 41, 64 on december, 27th 2016. We understood that they decided to renew our computer antivirus for one more year without our confirmation. So, what we would like now is : 1. Give back the money immediatly. 2. Never charge u...

Bitdefender / Bitdefender internet security

Stan Da Man on Jan 16, 2017
On 01/13/2017, Avangate charged my credit card without authorization for the renewal of Bitdefender Internet Security. My Bitdefender account indicated that there were 194 days left on the account and that the auto renewal was turned off at the time of the renewal purchase. Furthermore...

Trend Micro / Unauthorized charge on my credit card

Eileen Kad on Jan 10, 2017
I cancelled trend micro a few years ago AND this is a new computer that doesn't even have your program. Please refund the credit card charge. 12.28.16 $35.95 Even if you did not turn off the automatic renewal I have not had this charge on this computer until now. Someone is mis using information. Thank you, Eileen Kadlec PS I do not live in the US at present

Trend Micro / Karan #120

sylviag on Jan 8, 2017
Today I called customer service and spoke to Karan #120. I am having problems downloading your premium security multi device protection. I was on the phone for an hour and 9 minutes to be exact. The problem never got solved. I was told I had to purchase network firewall! For the amount of...

Enon Inc / Malware scripts

callroombaby on Dec 30, 2016
I just want to make it known that Enon Inc. is responsible for online malware. The malware is the one that says "Critical alert from Microsoft.com, you computer has been infected, please call us...etc." and they lock your browser so you can't leave the window or change tabs. This i...

McAfee / Unethical behaviour by guruaid rajkapoor yodav in india

carole spradlin on Dec 29, 2016
I was renewing my McAfee Protection online. I started the download and it said it had to remove old McAfee, I agreed. Then it tells me need to restart computer. When I did, I couldn't get back to point of download. Called the 855 # and was connected to Rajkapoor Yodav in India. He said he...

Avast / Credit card charge

Mario Fournier on Dec 22, 2016
I was charged 69, 99 usd on my rbc master card for avast and I don't even use it, I would like to get a refund for this amount. Card number 5415901000127685 Here is a copy of my credit card invoice 15 déc. 2016 Dri*avast softw shannon, co. Irl 69.99 usd @ 1.371600000000 96, 00 $ We have been using...

CBI*Avast Software / Charged two times and i'm not happy with the software

Richard Weddle on Dec 13, 2016
11/24/16 was the day the charges was posted on my card. Credit Card # 6011 0087 9834 2686 . Purchase of CBI*Avast Software but was charged twice. Desire to have my credit card account for this software service credited. On Software account# 102125149 & account# 102127838 as soon a...

Avast / Avast internet security

Nelli J on Dec 6, 2016
I was billed twice for an avast internet security product both within a few months of each other, and I also do not have it activated or downloaded on my computer. I was billed $49.99 on 29 september 2016 via digital river ireland, ltd via paypal for (as shown on paypal activity statement...

Avast / Avast av

Stephen Ferko on Dec 1, 2016
I tried installing avast antivirus and using it. It worked to remove two viruses but started to overwhelm my computer and slowed it down to a crawl!!!I tried removing it.This was the free version. I did not want Yahoo as my default search engine . Now it won't go away or change back...

Upclk.Com sliema mh / Software to remove viruses and speed up system

Liebchen on Nov 17, 2016
The software I bought from this company did not work. I had to take my machine to the repair shop. The tech said he had to remove the software from the machine and restore the operating system. it cost me $110 to put it back in working order. 10/3/2016 - Bought software for $34.95.. 10/3/2016 to...
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