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Antivirus Software Complaints

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Malwarebytes / free version of anti-malware software

Vadim-and-Boris_CSMD on Nov 6, 2018

I want to warn customers whom it may concern about selecting the ~ Nov. 2018 "UPDATE" for their FREE version of Malwarebytes Anti-Malware software. Be prepared for the company to deceptively wrest control away from your PC's Windows Defender (main firewall) and to reset all your previou...

DRI Kaspersky Lab Orderfind Com IE / unauthorized credit card charges

LindaGer on Oct 29, 2018

Refund the sum of $109. 99 Canadian dollars which was, unauthorized charged to my Credit Card refund the above amount back to my The Affirm Master Card the last four numbers are ... ... ... 1998 expiry date 09/20 This is Linda G Gerbrandt of Grande Prairie, Alberta Canada Phone [protected] I am not happy. Have this matter cleared up quickly, Thank you

Webroot / unauthorized credit card charge

David Bieneman on Oct 24, 2018

Canceled yearly Renewal online 3 times answering their email. Still got charged for the anti-virus after canceling. A year ago when I ordered the original anti-virus download which I didn't need a disc but was charged $10.00 for disc anyway. This Company is a SCAM. DO NOT BUY anything from...

Norton / norton security

Paul Burrell on Oct 17, 2018

I sent this message complaining on 05/09/18 which has gone unanswered. You have also made complaining and contact generally very difficult. I also cannot seem to attach any evidence which is highly frustrating. Regards, Paul ----Original Message---- From: Date: 05/09/2018...

McAfee / no response after I contact mcafee customer support

Alex Koh on Oct 17, 2018

No one response to my service request despite me sending contacting the customer support more than 1 month ago. Please see below my service request: Service Request #: [protected] - Created Date: 08/28/2018 22:35:46 - Description: I receive various email from McAfee on the renewal of my...

Safecart / spyhunter 5

Gregory Gattone on Oct 2, 2018

I've been trying to cancel this from renewing for several years now. Safecart's email states "You sent an automatic payment to SafeCart®, which will display on your statement as SAFECART SPYHUNTER [protected]." Note-I didn't send anything to Safecart. Safecart took it out of my credit card...

Avast Software / antivirus

Trenoweth on Oct 2, 2018

Avast SoftwareAvast is reporting a totally spurious problem with a website that has absolutely no problems. Message is: "We've safely aborted connection on HTML:PayPal-B[Phish]" etc. This happens on a private site's login page which is more than inconvenient. It is something that affects AVG and Avast...

McAfee / mcafee internet security

Olivier Gagnon on Sep 28, 2018

Dear McAfee. Although the product works fine (the window for the programs internet access permissions should be resizeable). Each time my browser of choice updates, your software adds Yahoo to my list of search engines (which I invariably remove each time) and sets it as my default one...

BitDefender / antivirus software

dakota45 on Sep 20, 2018

I bought and downloaded Bitdefender about a year and a half ago. I did not renew coverage because I was concerned about any virus software on my Mac. I tried to remove it, and found it could not be removed, even with their so-called uninstaller. I tried every tech site I could find and...

Dri*Avast Software Shannon IRL / Avast software

Michael Seet on Sep 22, 2018

I have been charged S$111.10 for Avast Software which I have not renewed or subscribed on 30 AUG 2015 through my credit card. I have informed my credit card company about this matter and they advised that I lodge a complaint for fraudulent charges and to make arrangements for immediate...

Enigma Software Group / spy hunter 5

Danielle82 on Sep 18, 2018

After being advised by various sites that it would fix the reundqcwtq virus, I made tye error of buying the product. It scanned my laptop, claimed to findcamd fix nearly 300 errors which my windows defender somehow missed despite regular scans, and failed to fix the reundqcwtq virus. After...

Avast Software / clever bridge

avast software on Sep 8, 2018

Tammy L Gardner 195 Heaton Ridge Road Roan Mountain Tn On Sept 1, 2018 there was a charge of $21.79 on my debit card from you company Before this I had never heard of your company and I don't even know what it is I want my money put back on my card immdeatly I did not order anything from thi...

Avangate / software subscription

Valerie Bartlett on Sep 5, 2018

Early Summer I opened my computer to a warning that my system would shut down and be taken over if I didn't click on the link to repair and clean my system. Of course it startled me and I clicked on it and then shortly afterwards started receiving these charges for what I do not know as it...

Malwarebytes / premium 3pc / 1yr activation

service-Andrei on Aug 16, 2018

MalwarebytesRE: Malwarebytes Support Ticket 2388183 (August 8th, 2018) Valentina R.| Malwarebytes Consumer Support It's been over a week and Malwarebytes has not been able to fix my 3PC / 1 Yr License subscription. I bought a quantity of 2 Licenses of their 3PC / 1YR subscription, with 3 activations (3PC'... / norton antivirus

LorenaCh on Aug 15, 2018

On Monday 13th August my PC stopped working and after rebooting several times and having no luck in getting it to restart, I realized it was serious and contacted an IT technician in the first instance. I had no idea what the issue could be. The technician analyzed the PC and concluded...

Norton Antivirus / useless customer service

Ali_ink on Aug 9, 2018

Spent 2 weeks waiting for a phone call, they forgot, tried again, waited the whole day long then they called, I answered my name that's all, they got disconnected then didn't try again, I spent another 4 hours asking them to call me, they didn't, absolutely the worst customer service I...

Asknet / cancellation & refund

Eugene Bartolini on Aug 8, 2018

I received unauthorized charges on my Master card last 4 digits ending in 7989 on 7/31/2018 for the amount of $3.99. Please issue a refund. Please e-mail me a confirmation. My e-mail address is Please expedite this request as soon as possible I never authorized thi...

McAfee / renewal without notification

June Fernandes on Aug 8, 2018

Hello Bunch of Thieves, Mcafee Robbers debited my bank account without having the ethic or courtesy to send me a renewal notification. A clear indication you got my visa card details prying into my computer such rascals your job is to take care of the online theft but instead you are robbing...

AVG Technologies / unauthorised deduction of $109.95 from my bank account on 23/7/18

Ted Kaye on Aug 1, 2018

I looked at my account and on 23/7/18 there is a deduction in favour of digitalriver ireland, sydney . When I had a think about it I recalled that I had a virus protection that cost about $100 per year on my old machine, that I no longer use and I have cancelled the payment, or so I thought. If I...

Kaspersky Lab / unwanted service

Aleksej Jokić on Jul 30, 2018

I was charged for 103, 69 USD without my authorisation. Had to call my bank and probably will change my credit card. No reply from Kaspersky customer service yet. I have ordered antivirus program 6 years ago, and it seems that it makes renewal every 2 years. Did not noticed 2 years ago...