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Antivirus Software Complaints

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Enigma Software / spyhunter reghunter

Un
Unhappy2017 on Jul 22, 2017
Bbb complaint filed - but enigma software refuses to give refund! Nature of complaint: billing or collection issues Problem description: Misrepresented product (Spyhunter) with up-selling & up-billing But no way to reach or correct my complaint. I want a total refund $69.98 i'm...

Malwarebytes / unprofessionals

To
Too Smart on Jul 17, 2017
I bought this thing on February 2017. At first it worked fine, however, for the last three months they have been bombarding me with notices that show up on the left side of my screen while I'm trying to do my work. I have sent several emails and all I get are suggestions written in poor...

McAfee / internet security suite.. 2 year offer

Ba
Barry Vincent Rose on Jul 15, 2017
Hi, Yesterday, I bought a 2 yr subscription, believing it to cost your special offer price of under 60 pounds .. you then charged me nearly 90 pounds. I feel cheated and will never buy from you again, unless I get a refund. I presume this has happened because I pressed the wrong button...

Dickinson Ready Mix Co / suspicious email

Dr
drm37 on Jul 14, 2017
Dear client. We've been trying to deliver the parcel to your address but nobody was not at home. Please download a postage provided documents to your PC and print this out. We would appreciate if you visit the closest Canada post facility by the end of the day and receive the...

Norton / antivirus internet protection

Le
LeonX2016 on Jul 9, 2017
Good morning, I have five (5) Norton licenses for Windows for Antivirus Internet Protection which cover desktop and laptop computers of my family. There have been times one of the computers had to be formatted or replaced due to damage. Almost all the times there was no option to uninstall...

Kaspersky / kaspersky internet security

Iv
Ivan Johnstone on Jul 7, 2017
On 18 June 2017 my Kaspersky had a serious problem with Microsoft.NET Framework 4.7 update from version 4.6. The splash screen showed, but the software wouldn't start up. I couldn’t even reinstall the product. I reported the problem to Kaspersky help desk but received no quick reply. I therefore...

Omegle / captcha

Ri
richhhh06 on Jul 2, 2017
i am receiving captcha every time i get a new user and it is extremely frustrating. I am not hitting escape too fast and i am not spam I am an average guy looking for a chat with other humans but keep on getting asked to check if i am not a robot and it is not worth the site if i cannot...

Avast Software / unethical

Va
Van Hecke Jacqueline on Jun 30, 2017
Last week I had "Avast Internet Secuity" installed. The software prevented my PC from starting. When I called the free phone number, my PC was taken over by the software vendor to chill the registry for the solution to the problem. To this end, I had to pay 60 $ which I refused. Because I...

Kaspersky / anti-virus protection: could not cancel auto-renew

Re
Rebecca Swanson on Jun 24, 2017
Company website said I could cancel auto-renew. (They had already auto-renewed for four years so I know they know me.) Sent my information to their site for that action. Reps kept responding to me that they couldn't find me. So, they know me for getting my money each year, but for handing...

Systweak / gained access to private computer impersonating aol

Po
post_info on Jun 20, 2017
On June 20, 2017 the company Systweak phone was listed under AOL icon on Google page when I searched "The mail server Imap.aol.com is not responding." Systweak appeared on top of the search. I needed to fix issue with .aol. index on my mobile phone and called AOL. Peter Ron, technician of...

Norton / norton 360

Ho
horsegal on Jun 7, 2017
Norton automatically charged my credit card with an outrageous recurring amount . I never authorized them to recur payments. Interesting when I still have 260 days left on my current product. I have spent days/hours on the phone with Norton multiple times (which uses an Indian call center) ;...

Kaspersky / kaspersky internet security

Fr
Fred Kempf on Jun 2, 2017
My incident INC000007851100 with Kaspersky Lab tech support is not being understood, and problem corrected after 5-6 responses to their requests. The problem is with the MYKASPERSKY Web Site indicating my license has expired when it hasn't. The Kaspersky Internet Security on my PC indicates I...

Advanced Tech Support / advanced tech support payment through safecart

Ge
George Witzell on May 29, 2017
I purchased Advanced Tech Support computer service through Safecart with a credit card. The following month, my credit card invoice showed a charge of several hundred dollars from "Safecart" that I did not recognize. I called the credit card company to reverse the charge. They processed a...

Cleverbridge / cbi*malwarebytes 111976864

Su
Suzette Atwood on May 18, 2017
I was charged twice for the same thing ( Malwrebytes ). Listed above is the second charge on my credit card on the same day. I only need one so please REFUND me one of the 59.99. This charge was May 7 2017. I wanted one not two. It would be nice if there was a way to contact someone by...

Norton Antivirus / they keep charging me for the software even after I called them

Pa
Patricia Schurr on May 17, 2017
I talked with a gentleman a Norton Antivirus when I saw the first charge and told him I did not want it as I had something else on my machine. He insisted that I had nothing on it and he could give me the software for half price. He also said that they had taken the automatic charge off of...

Norton / norton staff dint follow all the procedures to help me, my problem is not yet fixed

Na
naitik810 on May 17, 2017
NortonHello, I am writing to let you know that I am a regular customer of Norton Product based in Auckland New Zealand. I have purchased more than 100 licenses for Anti-Virus, Internet Security & Norton 360 under my two email addresses naitik810@gmail.com & lotus_subA@hotmail.co.nz I recently...

Avast Software / avast secureline vpn

Ha
hanafi rusli on May 15, 2017
I want to ask why my credit card charged Rp. 1.400.000 at digital river ireland, shanon ? Below I attach the order letter & product in my order Order ID: 24748888862 Order Date: May 14, 2017 Name: hanafi rusli Address: 15000 Email: pau.serpong@gmail.com Product SKU...

Avast Software / Internet Security

Cl
Claire Paterson on May 10, 2017
I purchased a new laptop in November 2016 and received 6 month free Internet security I purchased clean up and then on 27th April 2017 I purchased 2 year subscription to Internet security as soon ands his was and scripted I lost all use of my laptop lost Google, access to Windows and had...

Upclick / windows 8 pc repair

Co
colin martins on May 4, 2017
I purchased software with technical support online from upclick paid in paypal to repair my windows 8 program after a virus atack. After running the software for one hour the program jammed so I phoned for technical support and was told I would now need a techician to take over as the...

Avast Software / (no subject) refund stolen from my bank account without permi

La
Lavonne Reaves on May 4, 2017
The response for money taken from my account illegally. I have over 2, 000 emails in my account your statement is that I was notified about my auto renewal in my email account. I checked my email from March 1st thru March 31st. There was no email from Avast asking for renewal. I checked my...
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