My wife and I purchased a ceramic bowl a few weeks ago. We notived that it began sloughing off it's color and figured it was defective. I tried to return it to Burlington and was told I would get a gift card because the item had no price tag. I had a receipt. I took off the price tag figuring we would be keeping the item. I had to accept the gift card for the return or keep a defective item. I took the card. Your policy on returns is unfair for those items that turn out to be defective. You need to have a different policy on items that turn out to be defective. This was a one of a kind item so exchange was not an option.