Burger King review: slow service and missing food

We arrived at Burger King around 555 and ordered our food. We didnt receive our food until 628. There was only 2 cars I'm front of us at the time. They never stated what the delay was nor apologized for being late. The drinks we ordered were not prepared correctly. One drink was lite ice and one was no ice. Instead the one with lite ice was full of ice and the one with no ice had ice. When we arrived home we had cold fries and the toy was missing from our kids meal.