Burger King
Reviews and Complaints

I've already filed a complaint and this was the response. I need and explanation for this kind of behavior. Customers have been belittled for years, can I get an answer please.
I am traumatized by this experience, hurt, embarrassed, and all that verbal abuse displayed by manger .being disrespectful to my kids and I. I have never experienced this and still trying to digest what really took bbn place.
https://m.facebook.com/story.php?story_fbid=2362642513976627&id=100006927037974

I've been getting mixed information since and I will make this public

Ordering the food wasn't the issue. It's when we paid and received the food is the issue started. First whose bright idea was it to put the window employee who has the least amount of teeth at the front. She had one tooth in front and it was rotten to the core. That really made my family and I enjoy our food. I had better servers at the DFAC in Iraq and they were locals. Once we got our food the problem got worse. We received no onions rings that we had ordered. And after checking our whoppers we had noticed no bacon which was ordered, and no lettuce or tomato! Isn't this your signature sandwich!? I spent 38.72 for all of this. Attached is my receipt from the register that was screaming to have the ink replenished.

I've worked at a handful of fast food chain stores and most I know all carry and have the same rules on family members being managers at the Same store well this one has 3, store manager cj has decided to hire his brother, his cousin, and soon to be nephew in law, to be another manager, and opportunity is supposed to be available and equal to everyone. From the months I've put in as a full time team member, I can say without a a doubt their is definitely a whole lot of favoritism being show to the store managers relatives instead of the other employees who do work hard as I do and would like to know if something can be done about this. And how soon?

I have now been to this Burger King 3 times to try the new tacos. I am being told they are sold out. The last 2 attempts were on Thursday August 1st and Saturday August 3rd both times were around 4 pm. I do not care for this Burger King because every time I go there I am made to pull forward to wait for my order instead of waiting at the window. This happens whether there is someone in the line behind me or not.
I would very much like to try your new product however I find it hard to believe that every day at 4 pm they are sold out. I will not go to this Burger King again because they are not customer oriented. This location looks like it could use my business as it never seems they are very busy.
I am a very unhappy customer.

I went in to the burger King on rivers near McMillan order a dbl stacker and a crispy chicken combo 1 st there was a 20 wait cause the cook was out side gossiping with his friends and the store mgr was sitting in the lobby with kids laughing and didn't address the issue first hand then after 30 min I finally receive my food look threw it cause the cook didn't even wash his hands and didn't wear gloves to make my food

I went to the drive thru this morning and ordered 2 egg and cheese croissants and one ham egg and cheese croissant. I looked in the bag after I moved up and there was one sandwich and some potatoes. I went inside and they changed the order but they acted like it was no big deal happens everyday. When I got home the hanm egg and cheese had no egg on it. I paid for something I didnt get this is just ridiculous.

Burger King should be sued for false advertising. So disappointed in Burger King. The tacos I purchased looked nothing like what is pictured in ads and menus. They had little to no lettuce, had no cheese, snd the meat was a deep fried joke. I can go get two of those same tacos but a little bit better at Jack in the Box for 99 cents. (Half the price).

Ordered four regular menu items received it 20 minutes later after requesting money be refunded. When I requested a refund I was told that the manager was busy the clerk was told to get the manager. 5 other customers had the same issue. While we were standing in line at least 6 people left the facility. The manager asked one of the employees, the same one that said the manager was busy, to take over a cash register. That employee whined in front of customers saying she didn't want to. The Unknown female manager with blond hair that was working August 4th at 2 o'clock p.m. told her OK and left one register open with 20 people in line.

What crapshow.

I am a regular customer to this burger king. Over the past month and a half the service has been super slow. On more than 8 visits in the drive thru, it has taken me 20- 25 minutes to get my food. and that is only with two cars in front of me. Just last week I sat next to the ordering board and microphone for 15 minutes and no one had answered. there are two drive up ordering areas and someone was in the other one, and I asked her how long she had been there and she said 20 minutes. luckily no one was behind so I was able to back out and go to jack in the box. I was in and out of jack in the box in 10 minutes and noticed that the lady I talked to in the BK drive thru was still in line.

I have even tried dining in. that is no better. Every time I do it takes just as long as it would in the drive thru.

This afternoon there were 3 people ahead of me that were waiting for there food. it took me 23 minutes to get my order.

The service at the Somerset Mall branch is pathetic. Earlier today (04-08-2019) my husband and I visited burger king at the mall for the first time.
We were disgusted by such poor and rude service from the cashier. We asked about the two for R100 deal and what burgers it comes with, she gave us a very vague reply with a very disrespectful tone... A tone as if you don't want to help. The second I asked about the wooper and what is in the burger, again I receive such a rude reply. I then asked about the competition for the 2 for 100 mix or match, she looked confused and didn't explain anything. We were about to order so we could enter the competition when we were told that we needed to have the cellphone app. On the board it did not say anything about an app, instead showed an sms number. We canceled the order and just ordered the 2 for R100 deal.
When we got our food it was cold. The chips were hard and dry. The burger bun was abit hard and very dry. I did not complain to the manager as I was already upset about the service I received upon ordering and was in no mood to argue.

As my first experience in Burger King I was shocked by the food and did not expect to eat food like this. If this the case all over then I would not be visiting the store again.

I would appreciate immediate feedback.
My name is Leeandra.
Contact number is [protected]
EMAIL: [protected]@gmail.com

The substance they are calling beef in their tacos is a brown liquid like substance. In the commercials you see ground beef when you purchase this product you get what appears to be the slime scraped off the grill after you make the burger. This is just wrong you should sell what you advertise that looks good. The tortilla texture was good the lettuce and tomato was as advertised but that slime your trying to pass off as beef was a joke. I love Burger King and won't eat McDonald's this was a big disappointment.

The cashiers in Burger King, KIIT Road, Bhubaneshwar, Orissa were very rude and behaved unprofessionally . They couldn't provide with what we asked from the menu and were making fun of us Infront other customers. It was very embarrassing.we asked for crispy veg meal and he was offering some other burger and refused with what we asked . Kindly look into this . Thank you