Burger King review: Missing food / no refund

I ordered $33 worth of food on their app and upon getting to the location to pick the food up was told they were out of a specific item I had ordered and I would need to replace the order there and have the online one refunded. They offered me a $10 coupon and no refund. I spent $33 and got NO food and NO refund. There is no real person you can talk to for customer service and now no way to get my money back.