Burger King review: cold burgers/refrigerated temperature

I ordered the family meal deal; the burgers my family and I received were cold, like not cooked through properly, refrigerated temperature. I tried calling them but no one answers their number. My name is Ivan Elizalde and would like to get a refund. I was expecting a good fast meal for my family and I but was surprised by the "uncooked" meal we received. My email is Ivan.r.[protected]@outlook.com