Burger King

Hi there!
My son and I used your Livingston drive-thru a bit ago and to say I am disappointed in an understatement. I did attempt to call the store, but no one answered and it went to a voicemail that is apparently not set up.
Every item was cold... Not even lukewarm, but cold. I looked for a receipt to snap a pic and realized she didn't even provide a receipt for our order.
The food has clearly been sitting around because not only was it cold, but the buns were hard.
I don't like to complain (maybe she is new?), but I am requesting a refund for the entire order. I live out in the country and not prepared to drive back into town this evening. The food was not fit to be sold and we are certainly not eating it.
I believe my total was $11.47-We were there at APX 8 p/m and I used my bank card (Lulu Waters) to purchase. Our order was:
2 bacon cheeseburger value meal (coupon for $4)
2 bacon cheeseburgers (only ketchup) + large fry
1 piece of Hershey's pie (The pie is fine)
Thanks so much!
Lulu
21290 Judge Smiley Rd, Livingston, LA 70754