BudgetAir

I book ticket return flight from Sydney-Hk. I pay full amount on Dec 30 22, however airline change schedule few times and i decided to cancel flight. Budgetair agree my total refund as the fault not create by me. I cancelled flight on Feb 26. And start ask for refund.

Almost every two months i email them and ask for refund. Their answer is waiting airline refund. From waiting 8-12 weeks, then 12-16 weeks, 16-20 weeks. Till now, i make a refund tequest again. They still saud waiting. Its has already Nov. Almost a year since i pay my money. Dont know if i can get bk a cent

Hi team,

My booking no. Is W3RF8F i booked round trip from macau to manila as i fly from macau to manila the return flight is on 17 th October but due to some personal reasons i have to cancel the flight as i already purchased something when i am booking the ticket any time cancellation for any reason. But now the situation is as per step i follow its showing your policy has expired. Although, when i was booked the tickets its shows before check in you can cancel it your ticket anytime where is that now as i book ticket and the insurance from you so its your responsibility to give that a service to your customer instead of i cant see someone will help me easily. Please get on this matter and make it cancel my ticket as well as get my refund from your coo company of insurance.

Booked through Budgetair 2 return flights to Milan from Newcastle, flying with Ryanair.

Booked on 4 August.

Received Booking confirmation from Budgetair and itinerary from Ryanair

Had to verify my identity via Ryanair website. They could not find my booking. Called Ryanair they said the email address associated with my booking was not the email address I had used to book.

Contacted Budgetair – they insisted it was, and that I contact Ryanair.

Contacted Ryanair again – they told me they could not access my booking with the information I had and to contact Budgetair.

This went on and on in a loop of multiple emails. No-one resolved the issue and I am still unable to verify my identity, so cannot use the flights, without paying a fee at the airport.

Had to book new ones. Attempting to get a refund from Budgetair – they are not assisting and still insisting I contact Ryanair. Which I have told them on multiple occasions that I can’t do.

All email communication is available

Dear Sir or Madame On 15 July 2023, BudgetAir booking website did not Work properly. The process of booking was interrupted. After my hsbc bank card details entered, Something has gone wrong on the screen. The price of air ticket online was $729. the photo was attached. The photo was taken on 15/07/2023 It didn't show if the booking was successful or not. So I immediately contacted my hsbc bank to chase money back. Next day I received confirmation of the booking. But the details of the booking has been changed. The price of air ticket was $755.99 $ 26 was charged for tickets services. I'm sure that I didn't tick the box for tickets service. It was not my booking. My booking has been modified. The email has been sent about the tickets service. 27/07/2023 in my bank statement, the $755.99 was back to my account. I have booked another air ticket. After I contacted HSBC twice. And confirmed that the dispute has been solved in my favour. The money can not be transferred without my consent But 28/08/2023, $755.99 has been transferred to BadgetAir. The $755 should be refund to me. the $755.99 can not transfer without my consent. Could you please refund $755.99.. Regards Zhen Li

I have booked my flight for 30.08.2023 from Mumbai (BOM) to Jaipur (JAI) on 27.08.2023 amounting to Rs.2237/- with booking reference number B-7651040 in Vistara Airline. Now, I have received a message from budgetair.com informing me that "Unfortunately, your booking with Budgetair was unsuccessful. The fare you chose is no longer available from the airline. We have cancelled your booking request BIN-7651040 and refunded your payment of Rs.2237/-." This is not a justice about without my confirmation or consent, how you have cancelled my booking. If there is any issue with you, this is your problem not mine. Please provide me my ticket and allow me to journey on the scheduled date and time. Otherwise i will file a complaint against the company and also inform to DGCA about your misbehavior.

So much regret

August 27th, 2023

I can't believe this company and the run around they give you. We booked tickets the beginning of August to fly to Kelowna and a couple weeks later the city was under fire and airport shut down. I called this company to cancel my flights or to get some kind of voucher. They told me that they couldn't do nothing for us and to call westjet. I called westjet I was told no you paid bugetair that's who needs to refund you or give you a voucher. Called again to budget and again no you talk to westjet and also explained that my dad has a lung disease and even if Kelowna was to open I cannot take him there for our family trip. I called budget again probably the 5th time of run around. I ask ok can I pay a fee to move my tickets to a different time? it's $77 per person and also a extra $100 per person l was going to proceed but you had to already book your flight for down the road thought that was weird but thought ok fine but when they came back on the phone and said it's also another fee of $240 per person on top of the other fees! I almost lost my mind. I can't believe this company is getting away with this.I will never ever deal with company again and STRONGLY suggest others don't as well.

Skyscanner redirected us to BudgetAir.co.uk to complete tickets purchase for 01 Sep OTP-LCA flight - A3519 (Aegean). Bought 3 tickets on 27 Feb.

Friends of ours bought from Skyscanner > eDreams and directly from the airline on 6 march.

On 24 March they were told the flight is cancelled and they were offered alternative routes at no extra cost. Both eDreams and Aegean sent emails to announce the changes.

We emailed BudgetAir on 10 Apr to confirm our flight status and they told us we're good to fly.

Now more friends of ours tell us they had the same fate.

For the past 2 weeks we've been trying to contact BudgetAir to ask about our flight, they don't know what to tell us.

Managed to get an answer from Aegean via Messenger this morning. They confirm flight is cancelled and advised us to get in contact with athe agency that issued the flight.

Emailed BudgetAir this morning to show them the conversation, they told us to contact the airline.

What's this non-sense?

I risk missing my own wedding because of their incompetence!

I booked tickets for my son's friends who wanted to visit India with him in July 2022. The booking was made and correct information was provided. I paid a sum of AUD 4836. These tickets were for Jordan Finn Stewart and Aiden Luke Tester Booking reference no BAU 3710863

I received a ticket for Jordan but no ticket was issued for Aiden. Upon checking with airlines directly I was advised that the tickect was cancelled by the agent(budget air) for Aiden. I sent emails but got no response so i booked another ticket for Aiden as there was not much time left to travel.

I have since then been requesting a refund and get a response that the Air India has not refunded budget air. Can i please request some one to look into this matter and respond back. It's not a small amount($2418) . I then bougt another ticket from gotogate for Aiden Tester and all the boys travelled together.

I can be reached at [protected]@yahoo.com.au or on +[protected]

There was a mistake in their booking seats. They were able to allow me to book for the flights, only to find out there there is no more available seats for the flight that I was booking. I paid everything already but refund is taking so long for the mistake that happened from their side. The customer care is being inconsistent with their response. They don't have any phone number and the conversation is just through email. One agent is telling me that the refund will happen in 5 - 10 working days, another one is saying 10 to 15 working days and the other agent is telling me 10 to 20 days. It's been 16 days now and until now I still don't know when exactly my refund will happen and it is so frustrating that I am suffering that much for the mistakes that happened from their side.

Budget Air has NO contact number, stating it's because of covid 19 which is over and not affecting their ability to staff phones. They continually changed the last leg of my return flight from Turkey with Alaska Air making the time very late. When I contacted Alaska Air, they said there was no reason I couldn't get the earlier flight. When I emailed Budget Air about this several times, I received no reply. They are a terrible business to deal with and should be shut down.

Title: A Disappointing Journey with BudgetAir

Rating: ★★☆☆☆

My recent experience with BudgetAir left me profoundly dissatisfied and frustrated. While I understand that issues can arise in the travel industry, the lack of effective customer service and the mishandling of my situation made it difficult to find any semblance of understanding.

Initially drawn to BudgetAir by their competitive prices and seemingly convenient booking process, I had high hopes for a smooth and enjoyable trip. Unfortunately, my optimism quickly dissipated when I encountered a significant problem with my reservation.

In my attempts to seek assistance, I reached out to BudgetAir's customer service. While I anticipated a language barrier due to outsourcing, I was disheartened by the difficulty in communicating effectively. The representatives struggled to understand my concerns, and their responses often felt scripted and impersonal. It was evident that they were ill-equipped to handle complex issues, leaving me feeling unheard and frustrated.

The most disheartening aspect of my experience was the prolonged timeline it took to resolve the problem. Over the course of two months, I found myself entangled in a web of bureaucratic processes and delayed responses. Each interaction with BudgetAir's customer service seemed to yield more confusion than clarity, further exacerbating my frustration.

While I acknowledge that resolving such issues can be challenging, BudgetAir's lack of timely and effective communication only served to compound the difficulties I faced. It felt as though my concerns were met with indifference, and I struggled to navigate the convoluted channels of support offered by the company.

In the end, the financial loss I incurred and the mental toll taken during this ordeal were significant. I had hoped for a more understanding and empathetic approach from BudgetAir, considering the impact their mishandling had on my travel plans and overall experience.

I implore BudgetAir to invest in improving their customer service infrastructure, including better training for their representatives and more streamlined processes for issue resolution. A clearer line of communication and a genuine commitment to assisting customers would go a long way in restoring faith in their brand.

In conclusion, my journey with BudgetAir was marked by disappointment and a lack of understanding. While I can comprehend the challenges inherent in the travel industry, the company's ineffective customer service and prolonged resolution process left me feeling dissatisfied and disheartened. I hope that BudgetAir takes the necessary steps to rectify these issues and prioritize customer satisfaction in the future.

I missed my flight on 15 April 2023. The booking number was BMY2758129. When I missed my flight the return was automatically cancelled. Called and emailed but no response from budget air. Took ticket from another air provider which is so much more efficient.

Put up refund on same day. Yet to receive any notice in spite of my emails. I am getting tired waiting for my refund.

Doing a police report soon. Also advising friends and family not to deal with budget air which is so inefficient.

Thanks

Vishalache

Whats app: +[protected]

It's the worst booking site! Please don't book tickets from this site ever. I had requested for some modification on my flight tickets. They cancelled my original ticket, never issued a new one and on top of everything didn't refund a single penny. I have been speaking with their support team from last 1 month, about 30+ email exchanges but no help. I only receive a automated email stating "we are looking into the matter" but no actual resolution is provided. It's a SCAM ! Please do not book from here and help in reporting this site.

See the images below:

The conversation (on chat) started way before the email thread and they finally gave me in written on 22nd April'23 and I'm still following up with them to get resolution, last email on 25th May'23.

They have been mentally harassing me from the last one month by giving fake assurances and standard replies.

I bought flight ticket on April 13 2023, I bought airhelp insurance with them also, and the insurance was for any delay/cancellation of my flight, I will be compensated for any of those. My flight was from Lagos Nigeria to Norfolk VIrginia. When I got to Newark international to connect a flight to my final destination, initiall the flight was delayed for 1hr, next 30min, next I heard was it was cancelled. I slept at the airport without any hotel provision/food, I was not able to leave until the next day, I was put on flight going to Richmond instead of Norfolk, I got to Richmond, my family drove all the way from Norfolk to pick my up in Richmond. Finally I got to my house around 7pm the next day. I have tried every possible means to contact both budgetair and airplus to no avail, I file a claim only to be denied Why then did I bought insurance to cover my trip. I want to be compensated for my stress and delay at the airport.

I changed my flight online on Budgetair.com website. I paid for the changes to be made and after 24hours when I wanted to check if my flights have been changed, then nothing was changed. I also confirmed directly with the airline and the airline confirmed that my flight has not been changed.

My flights are booked on for the 10th of April 2023 and return is booked for the 7 July 2023.

I wanted my first flight on the 10th of April to be moved to the 24th of April 2023.

My Booking reference is as follows: BZA-2650537

I have a flight on 2 April 2023. My booking reference number is R68W4E. As i called to singapore airline they saying as my flight get cancelled. but i don't want to cancel that flight. can you please send me the deatils of my flight . i didnot get any email regardingb my cancellation. it's really a shocking news for me as i you cancel my flight booking without taking any confirmation without me.

Thanks

regards

Kulveer kaur Sidhu

email- [protected]@gmail.com

Hi

I already email you guys about my refund. last month on 7th of feb i suppose to fly houston to atlanta and atlanta to houston. But i cancelled my flight b'coz of delay and i spoke to frontier airlines and they agree to refund full amount, and they already transfer to your account. Now they saying they need to email to frontier airline I spend NZ dollar. I just visit USA from New Zealand and this happen to me and now Iam fed up to talking to everyone pls do needful asap.

thanks

siju samuel

My original dealings with BudgetAir commenced 10 February 2023 where I initially made enquiries about change to return flight date, sighting the reasons why I needed to return to Australia sooner ( within next few days) and not 31 March 2023 as previously booked. Despite me clearly stating on 5 occasions that I needed to return sooner -Feburary , the BudgetAir agent changed the date of the flight but to the same date in March but longer flight hours of my original booking. Yes, I accepted the changes as believed changes were for 12 Feburary 2023. I immediately contacted BudgetAir back querying the same return date---all to no avail. My question to BudgetAir is simple...why would an agent book me on the same date, longer flight and charge me $420. Common sense would tell you this is incorrect and the agent if experienced should have pointed this out.

Since 10 Feburary 2023 I have had ongoing correspondence with BudgetAir-they wont provide the entirety of my chat conversation, claiming privacy policies.

My correspondence to CEO below was nor replied to nor was FB messager messages answered.

Dear Sir, I'm writing first to say that I have been so impressed with BudgetAir that I wrote a very positive review as I saw you providing great competition, breaking through the monopolies of bigger airlines. Secondly, to seek your assistance in a situation I currently find myself in.

My issue pertains to an attempt to get some customer service assistance in changing my return flights from 31st March 2023 to a sooner date and I mentioned this coming Sunday (13 February 2023 ). I asked to look at options for me, noting not long flight time.

Within my conversations, I spoke about not being able to remain in Jamaica as I couldn't afford the cost of living, accommodation cost and tourist ventures all in US currency (AUD does poorly against the US dollar) and reason for earlier return.

The customer service agent said did want flight in March and I had to clarify with her that I wanted to return home sooner, not keep 31 March as the return date. When the agent sent through the itinerary, I assumed it was for this Sunday 12 Feburary 2023 as I would never have thought she would rebook the same date and charge me $420 to make changes for the same date.

After checking the booking on paying for the changes made, I found it was the same date, 31 March 2023, I became confused and re-contacted customer service again. In short, I was told that because I agreed to the changed itinerary, I would now have to pay further additional charge fees-$420 to have it changed again. No matter how much I tried to explain the situation, even asked to speak with a manager/supervisor I was told none was available.

I then asked for a copy of the chat conversation with the customer service in question but was told I was not allowed to have these based on privacy issues. Of note, I was sent one conversation that without the whole conversation had me agreeing to new changes, however, when I asked for chat prior to this, it was clear I asked for a return trip to be this sooner, this Sunday if available.

In ending, I was delighted someone had referred me to your website as the fares were so much lower than your competitors. This is my first time travelling overseas by myself and things have not gone as smoothly as I had hoped for.

I hope that you will take the time to review my chat conversations. As I had said, " common sense" would have told the customer service person why I would change the return date from 31 March to the 31st March when I had mentioned I wanted to return home to Australia sooner. If possible, can you please reply asap given my circumstances as I cannot continue to pay accommodation costs?

Warm Regards

Kerry Stubbs

Budget Air claimed that to change my ticket I would need to pay a $100 admin fee and $200 SIA charge, then they would assist me to change inbound flights date for my husband. I would also pay the difference in fares, which I expected as I was only changing inbound on an originally return ticket purchase.

Initially the "24/7 live agent chat" only sent me in circles with a web bot, but I eventually got through to someone. For my preferred date and every alternate date I suggested I received same reply: "No availability" - I tried 4 dates in total. He also agreed with me he'd tried various routing & airline combos, but only when I asked him. Didn't believe him, as he gave me no details. Final insult was cancellation would be $500, and MAY take 2.5 months. If I waited and received it (question mark) I may get back $100-200, but didn't fancy my chances of receiving a refund at all.

The original chat bot also promised me an email with new fares to choose from, but it never eventuated (arrived).

I had no choice but to forget about the lost

SQ BKK/SIN/BNE for my husband, and purchase a $1010 QFA one-way.

The tickets were initially purchased in October 2022, change attempts made yesterday.

I will never utilise a third-party airfare reservation agency again, and will also try to steer clear of third-party accommodation reservation agencies. This fiasco has cost me close to $2,000 additional.

I booked my ticket on 3 December 2022 from budgetair. Email id tejas.[protected]@gmail.com

Booking no. : BIN-6079128

E ticket number : [protected]

Booking date : 03/12/2022

BOOKING NAME TEJAS CHANDRAKANT SONKUSALE

My ticket get conform from Tashkent to delhi but on 12/12/2022 i get email about booking cancellation. I talk via chat about my booking cancellation but they said they cancelled due to payment problem and company will refund booking cost within 4 weeks. But 4weeks are going to complete but they didn't provide me a refund status. Only they are saying for wait they will connect you with 24 hours but they didn't connect me. So i want my refund as soon as possible and also the refund status statement.