BudgetAir review: Core service failure

I booked a Turkish Airlines flight through BudgetAir in May 20, 2025 and entered my correct email address and phone number during the booking process. However, when I later attempted to manage my reservation on the Turkish Airlines website, I discovered that the email address and telephone number associated with the booking were incorrect and did not belong to me.

Because of this, I am unable to:

Receive verification codes from Turkish Airlines,

Add my frequent flyer number,

Receive important updates about my flight,

Modify or manage my reservation.

I contacted BudgetAir multiple times, providing clear explanations and even screenshots showing the incorrect information on the airline’s system. Despite this, their responses consistently ignored my actual complaint. They simply repeated that “my contact information is correct in their system,” without addressing the fact that the airline received the wrong data.

This issue is not a display error — it directly affects my ability to use the service I paid for. BudgetAir has refused to acknowledge the problem or take responsibility for correcting it with the airline. This has left me with an unusable booking, with no access to flight services or updates.