Budget Suites of America Logo

Budget Suites of America

Having problems with Budget Suites of America?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

+1 623 587 1700 (North Phoenix, AZ)
+1 602 277 3400 (Central Phoenix, AZ)
+1 480 464 1300 (Mesa, AZ)
+1 702 837 2000 (Las Vegas, NV)
+1 702 638 1800 (Rancho, Las Vegas, NV)
+1 702 889 1700 (Tropicana / Wynn, Las Vegas, NV)
+1 702 739 1000 (Tropicana/I-15, Las Vegas, NV)
+1 702 384 3205 (South Cove, Las Vegas, NV)
+1 210 568 8000 (San Antonio, TX)
+1 214 357 8420 (Loop 12,Dallas, TX)
+1 214 634 7744 (Empire Central, Dallas, TX)
+1 972 437 4744 (North Dallas, TX)
+1 972 370 1111 (The Colony, TX)
+1 214 488 8282 (Lewisville, TX)
+1 817 640 1881 (Lamar, TX)
+1 972 647 2500 (Grand Prairie, TX)
+1 817 831 4220 (Fossil Creek, Fort Worth, TX)
+1 972 280 0606 (Addison, TX)
700 Walnut Ridge Dr.
Las Colinas, Texas
United States - 75038

North Phoenix
2702 W. Yorkshire Dr., Phoenix, AZ 85027
Central Phoenix
611 W. Indian School Rd, Phoenix, AZ 85013
825 South Dobson Rd, Mesa, AZ 85202

Las Vegas
8440 Las Vegas Blvd, Las Vegas, NV 89123
2219 N Rancho Dr., Las Vegas, NV 89129
4205 W. Tropicana Ave., Las Vegas, NV 89103
3655 W. Tropicana Ave., Las Vegas, NV 89103
South Cove
1525 E Fremont St., Las Vegas, NV 89101


San Antonio
7880 Fredericksburg Road, San Antonio, TX 78240
Las Colinas/Irving
700 Walnut Ridge, Irving, TX 75038
Loop 12/Dallas
10222 Walton Walker, Dallas, TX 75201
Empire Central/Dallas
8150 N. Stemmons Fwy, Dallas, TX 75247
North Dallas
9519 Forest Lane, Dallas, TX 75243
The Colony
5289 S. Highway 121, The Colony, TX 75056
2175 S. Hwy 121, Lewisville, TX 75067
1050 N. Hwy 360 & Lamar, Grand Prairie, TX 75050
Grand Prairie
2770 North Hwy 360, Grand Prairie, TX 75050
Fossil Creek/Fort Worth
3500 N.E. Loop 820, Fort Worth, TX 76137
15130 Marsh Lane, Addison, TX 75001

Complaints & Reviews

above neighbor

My family and i are currently staying at the Phoenix location 611 w. Indian school rd. #269 for months now the above tenants have a tendacie to wake up around 10pm -3am making noise and what not ive broaght this to the managers attention many times and seems like nothing is getting done about them soley because they have been here for awhile i am going on 1yr here with my family i complain they stop only for a moment then start back up again i dont know what else to do thank you for your time.

management and security

The new manager had on more than one occasion use her key to come into my apartment without permission even...

Resolved stealing deposits

These people are crooks! They misrepresent their prices and then on top of that, they never return your...

just plain awful.

Budget Suites of America is just the worst. Filthy. Run-down. Seedy. Teeming with junkies and other unsavory...

Resolved rude staff

I dont know where to start. Okay so, I moved into this God forsaken place back in early April this year...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

disgusting condition of unit

Stay away from this company.
Suites for Rent published pricing is False Advertising, and misleading. Posted price of $$ does not state nor mention additional fees for A. Internet. B. Flat Screen TV, resort fee's ( This is far from a resort)
A. Condition of unit was in the lowest level I have ever witnessed in over 55 years of travel. Upon checking in called office regarding mattress cover, condition of carpet, rusted sink drain and overall dirty condition of floor. David the Manager ( refused last name ) stated they are not responsible for any linens. This is a mattress protector furnished on all units. I was charged for internet service. No service after the 3rd day of a seven day stay
Upon close of phone conversation, visited the office and talked with David. He flat out refused to replace mattress cover. Said the room was in pristine condition ( pictures taken ) and upon request of a change of room stated their were no rooms availble absent an upgrade of over 100.$ per week.
Requested non smoker room then stated Budget Suites do not offer non smoking Units. I then asked to cancel the contract within 3 hours of checking in, informed BS required 48 hours cancellation, and a check would then be processed which is up to 30 days.

This rude conduct by the Manager, David is beyond that which I have ever encountered. With unsavory characters sitting in the lobby walking up to the desk to discuss this with David the Manager in an attempt to intimidate me. How childish and scam oriented is this operation.
I have stayed the entire contract time, due to time restraints on my part, and appointments. I have spread the word at every opportunity regarding this operation and shall continue on U Tube, & Facebookl
In addition, because of the attitude and the encounter during my attempt to cancel, voided my Credit card so as no additional charges could be charged.


internet service

$5./wk for internet service doesn't seem like much. Other area hotels charge $5. per stay, or include it free. The free service at Starbucks, down the street is faster. The service here at Budget Suites of America in North Phoenix is horrible. Page loads take several minutes and 8 out of 10 times TIME OUT! Some times it takes me a half an hour just to pull up my email, or just get to google's search page!! With the proliferation of laptop computers, it is estimated that this hotel location takes in a few thousand dollars a month for internet service. And yet they provide to cheapest level of service available from the local cable company. That seems very greedy and thoughtless. This is the worst internet service I've had, ever. Worse than dial-up. With most web pages filled with flash elements these days, old hardware and service that was once adequate is now obsolete and poorly inadequate. Shame on you, Robert "Buck Rogers" Bigelow. Wise-up and do the right thing. Increase the bandwidth of your internet service here. Taking in so much money and providing so little in return seems quite greedy and selfish. Perhaps you are unaware. I dare you to come here with your own laptop and work for a day on this garbage service. You would be amazed. I hope. PS: It took me almost an hour to post this complaint!!!

  • Ta
    tawnya richardson Apr 26, 2016
    This comment was posted by
    a verified customer
    Verified customer

    When checked walked in to room filthy . Don't make a complaint there the people you are complain to are just as rude as everyone else

    0 Votes

Resolved living in the ghetto

If you are a decent respectable family with children I recommend you stay away from this place. I moved here...

I got kicked out of my moms room by the manager just because I wasnt on her ®istered list& then she got kicked out for complaining about

I would never ever stay at a budget suites again because the manager came by the room because he thought that my mother didnt pay, when in fact she did 24 hours in advance before it was even due, so then he found me sleeping on the couch and he kicked me out because i wasnt on her "registered list!" So then she called the office to complain about that and they told her why they came by the room so she told them that she did pay but they kicked her out to just because she was complaining of what happened!

Resolved awful overall

My hotel stay was AWFUL. . . I rented a room for one full week. I had previously stayed at Budget suites at...

Resolved cruel manager

I stayed in Budget suites while we were hunting for a house to move in to. Unfortunately what was suppose to...

Resolved beware of this facility

My hotel stay was AWFUL. . . I rented a room for one full week. I had previously stayed at Budget suites at...

Resolved beware of this facility!

My hotel stay was AWFUL... I rented a room for one full week. I had previously stayed at Budget suites at...