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CB Vehicle Rental and Leasing Budget Rent A Car Complaints #2-21
Budget Rent A Car

Budget Rent A Car review: Truck rental

J
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2:47 pm UTC
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Reserved the truck 2 weeks before our trip. Called at least 4xs to check and make sure we could get a truck with a hitch. Called the last x the nite before the rental and was told they were picking up the truck that day, it was suppose to be there for our 1030am rental instead we got the run around, sent to enterprise and finally got a dirty truck at noon. For my trouble I received a total of $50. Off (big whoop). Now I am being charged 2x for this rental. 1 @ original cost and the 2nd amount minus the $50.. I have spent a few hours on the phone trying to explain to customer service and trying to get ahold of the place. This is no way to run a business unless you are trying to run it into the ground.

Desired outcome: i would like an apology and better compensation for the amount of trouble this has been. at the very least i would like a response.

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warning to inspect your vehicle carefully
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