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Bershka Complaints Summary

2 Resolved
101 Unresolved
Our verdict: If considering services from Bershka with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bershka complaints 103

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5:10 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I want this raising as a complaint, I have been chasing this for 1 month now with no resolution and I am sick of this poor customer service. As a business you should be ashamed with the way you operate. I have sent x2 emails previously with no response back in early December! I have then had to contact your Instagram page to try and get hold of someone...

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9:05 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the 24th August at about 2 o’clock in your Liverpool store my wife and daughter whose 18th birthday was were shopping. In this particular shop. I walked in to try and find them and I text and told me they were in the changing room so I said I would wait outside at the time I was wearing my earbuds, listening to music, and as I walked out the doors, the...

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4:15 am EDT
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Bershka customer services

I went in store to purchase items totalling £67 I used the self services till. I paid with my card which payment came out of my bank but the guy on the till said it hasn't as the receipt hasn't came out and that he can reassure me payment failed and to try again. I did it again and the next payment came out and he said the same sorry its not coming out i had proof but was told i was wrong. spoke to CS on the phone who said they will look into it. I left the shop £120 down in my account, no receipt and no items.

I have chased costumer services and I am not getting a response.

Desired outcome: Full money back

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Is Bershka legit?

Our verdict: Complaints Board's thorough examination reveals Bershka as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Bershka stands out for its commitment to quality and security. Clients considering Bershka should delve into its customer service record to gauge compatibility with their expectations.

Bershka earns 91% level of Trustworthiness

Perfect Trust Endorsement: Bershka achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bershka. The company provides a physical address, 28 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bershka has claimed the domain name for bershka.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Bershka.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Bershka website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several mixed reviews for Bershka have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Bershka and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Bershka has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 103 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the bershka.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Bershka protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
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4:17 pm EDT
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Bershka Sales staff treatment

Transaction date : 31/07/203

Time: 16:59

Location: Bershka shop, Mall Of Arabia, Giza, Egypt

Transaction summary:

I performed a transaction at a POS and the system malfunctioned after I entered my pin and received an sms from the bank. The salesperson told me that it was declined and did not give me a receipt, I informed him that a receipt should be produced stating the reason of decline, however, the sale staff and the manager refused to listen and insisted to perform another transaction. I paid again and after I left, I received a second message proving the transaction was done twice. A minute after I left they called me back to inform me that the transaction was doubled and to perform a refund without even an apology.

My focus point is the arrogant attitude of the sale staff and manager and their treatment of the customer and refusal to listen to my comments.

Desired outcome: Kindly train your staff about the POS machine and how transactions should be performed aswell as decent customer service.

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10:57 am EDT

Bershka Disrespectful employees

Really disrespectful employees. Talking about me and my friend in french because we speak in english with them. We wanted to try a pair of sunglasess before buying them.

Telling his colleague in franch to not let us into the fitting rooms because we asked kindly if we can try the glasses(we completely understood)

Acting like we wanted to steal the glasses. Which it was obvios it wasn't our intention. After we talked whit the manager we went to the cashier where the guy was (his name its Saint im not sure if he lied about his name. a person of color and not really tall) and when he saw as he started hysterical laughing arrownd with his co workers showing even more disrespect and rasism.This is beyond dissrespetful and no one should treat their costumers with this unapropriate behaviour.

I hope actions will be taken and this problem will be solved.

Its really disappointing!

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7:45 am EDT
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Bershka Trainers Y7w-sb1

Purchased these trainers on week on 22.06.23 and they are now ripped. The shoe has ripped away from the platform. They have been worn no more than on 4 occasions since this. The product number is 1410/160/002. This is clearly a manufacturing issue as it is visible that the glue weakened and detached from the platform. I would really appreciate a response regarding how you plan to rectify this to [protected]@terraglen.ie

I look forward to hearing from you.

Desired outcome: A replacement or a refund

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11:08 pm EDT

Bershka Extremely rude member of staff in the changing room

I entered the changing room yesterday in Mirdiff Mall. The member of staff was knelt down right in the middle of the changing room helping a customer. You couldn’t go in and she didn’t move. No problem with that. She then turned around to look at us . No acknowledgement . All the changing cubicles had the curtain closed so I didn’t know what to do.

After five mins she comes to me and says go in to any. I said so much clothes are inside each cubicle. She infuriously pulls the curtain and said go in, I said how can I go in what if other people are trying clothes. Her obnoxious reply was “ do you expect me to remember who would be in a cubicles or not. I said you are working in a changing area. It’s not my job. She then started answering back so rudely. Told me basically to keep quiet and haven’t met a person like me before. Started saying things in Arabic although she wasn’t Arabic. She was constantly answering back. I told her my dear if you are not happy at work then do something about it . Stop being so nasty and vile. She saw I had a daughter in a wheelchair outside but still kept on answering back so rudely. My kids got so upset with her attitude. I have never met a worse individual in my life. To my shock and horror. New clothes were not only hanging in all cubicles but also thrown on the floor. Basically she didn’t want to pick anything up. Didn’t want to clean cubicles so other people could go in to try. Wasn’t bothered to do anything.

We left the store but the manager of the store was feeling so awful as I told him about my experience. . He exactly knew what I was saying was all correct.

Mannerless assistant in the changing room.

Plus point been going to this store for many years, never had a problem before her. He aggressive nature does not belong in this store.

Desired outcome: Apology from that horrible woman And she must be taught how to deal with customers and discipline procedures need to be followed by the store.

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6:38 am EDT
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Bershka 1 tupac shirt, 2 crop tops, 1 blue floral dress

hello, i was wondering when i went to go pay for my clothing everything went fine on the 20/06/2023, but when i exited the shop, about 10 minutes later i realised the security tags weren’t taken off the clothing i bought. I looked through my bag and i also realised there was no receipt handed to me either. I bought these clothes in the Bershka, Blanchardstown, Ireland. I was wondering if i could return these clothes somehow but i’d really appreciate if these security tags could be taken off immediately. I still can’t believe no receipt was handed to me either. I feel very dissapointed and upset.

Desired outcome: I’d really appreciate a refund option or even a return option because i don’t live near the Blanchardstown Bershka. Thank you.

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4:47 pm EDT
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Bershka Liffey valley

I was shopping yesterday 27/05/2023 in bershka liffey valley as I suffer with arthritis I could not do the self check out to remover the alarms, I asked the store assistant to help me in which he did, I then left the shop and as I was walking from store to store the alarms were going off in which I noticed he had left one alarm on the skirt I purchased. I returned to the shop and explained what happened he then proceeded to tell me I did not pay for the item and accused me of tasking it, this was in front of a que of customers, I showed him the receipt for the skirt and asked him to remove the alarm, a customers behind recorded this as she could not believe how I was being treated, I got upset as I was so embarrassed and I left the shop after I had to ask twice for the alarm to be removed. I told him I would be making a complaint in which he told me to calm down, I did not get the employees name as his name tag was not visible, I have worked in the retail service myself and am truly disgusted at the manner in which I was treated.

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dandog
Drogheda, IE
Jun 21, 2023 6:41 am EDT
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this exactly happened to me yesterday, but instead there were no store assistants to help me whatsoever and so i had to leave without a receipt.

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9:10 pm EDT

Bershka Refund for a wrong size

I have already emailed Bershka around 5 times. The first time was asking them if I could exchange a pair of pants for another size and they said they don't do exchanges for online purchases only for in-store purchases, (there are no Bershka stores here where I live) and that if I wanted to change sizes I then had to return the wrong sized item and repurchase the new sized item. So, I said that I would prefer to get a refund instead to which they replied in another email saying that attached in the email was a returns label that they had created for me so that I can print it out and stick it onto the package the item was delivered in and to send it via UPS, to which I then replied back saying thank you and that I will do it/return the item as soon as possible for I don't want these pair of pants. But I also asked them when would the refund process begin? How many days will it take for it to be reflected/posted to my credit card/bank account? And email after email no one is willing or able to give me an answer to that question! It's already been like 5 emails of back and forth and them dodging the question and saying stuff like " it all depends on the carrier company who will bring the item back to us. What does the carrier company, in this case UPS have anything to do with my money being refunded back to me?! UPS isn't the one that has to refund my money, it's Bershka from whom I bought the pair of pants off of! I need help in getting a refund from Bershka. I have attached below an invoice/receipt from them with all of the pertinent information such as order number, etc. And also please find below attached the 5 email replies between them and I. This company is based in Spain, this is there headquarters address Edificio Inditex

Avda. de la Diputación s/n

15143 - Arteixo

A Coruña - Spain

Other contact info in the US is: 500 Fifth Avenue, Suite 400, 10110 NEW YORK, NY

Desired outcome: I paid $49.58. If somebody could please help in getting an answer from Bershka of when I will get my refund, thank you.

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10:57 am EST

Bershka Trying to change a size in store

I have been trying to change the size of a pair of trousers that my daughter purchased in 13/2/23.

I attempted to change them just now in your Edinburgh St James store.

We had misplaced the receipt.

The young guy at the till had the size of jeans that we needed, but would not change them without the receipt.

He went to get a Supervisor. The Supervisor told me that he would not change the size for me without a receipt, and that the o key thing I could do would be to call a help centre!

I called the bell Centre, and they were no bell at all. They would not help me unless I had the full value shown on the receipt.::which I did not have!

I am a paying customer. I was not looking for money back, or a discount, or complaining about anything.

All I wanted was a change of size.

Yet your systems would not allow this to happen.

Your systems are archaic, and leave little room for the people in store to provide excellent levels of customer service.

Your service as a result is really very poor.

And I won’t be returning again.

And I will make sure that as many people as possible get to hear how bad your organisation is at serving their customers.

Desired outcome: All I want is to get the correct size of jeans for my daughter.

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9:03 am EST

Bershka Bershka Turkey Custumer Service

I wanted to warn Bershka about the customer service of them in Turkey. As a turkish citizen, who lives inİIstanbul for 10 years. I have been contact with many of companies services. But Bershka’s is the slowest one in Turkey. They respond all of my text messages minimum after 15 minutes. So all conversation took 3 hours in their work hours. Thank you

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12:32 pm EST

Bershka A girl that works in Bershka Westfield London

Hello,

I hope this finds you well.

Today me, my sister and the baby we went to bershka westfield to collect something that I ordered online, one of the girl that works there on the till she was so rude, I had a drink on my hand, however I wasn’t drinking, we was waiting for her to finish with the guest, we walk to her smiling after this and she was like no drinks are allowed here, I said sorry I am not drinking this, she was [censored] doesn’t metter you not allowed, I was like well what I am supposed to do with this now is full drink and I need to get something, anyway she kicked us out we went outside looking for any signs that drinks are not allowed and was nothing on there at the door or anything, so my sister went back to her saying sorry there no signs or anything about the drink and the girl she goes to her well no needs for signs I say it and you like it or not, this is not a good custumers service and I will never be back or shop in your company me and my family we were so disappointed and disgusted by her actitud

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6:27 am EST

Bershka order never received refund not given

I placed an order in November for a gift and never received i contacted Yodel who was delivery co they said they never had the order i went back to Bershka and they said they would refund. Over a month later and an email and online chat every week from me to them to chase up and still not received. today they tell me it was delivered on the 21/12 but have never had the parcel or details from Yodel to say it was delivered. Each time i contact i am told it is being investigated, but what is there to investigate if i have not received it and yodel say they have not delivered it i should get a refund.

awful awful customer service or lack of customer service.

Desired outcome: Full refund as soon as possible

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6:42 am EST
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Bershka Customer services

Morning

I placed an order for the first time over a week ago, which was due to be delivered at the latest the 17th December, I evri have dates that it has been delayed over a week, on contacting your customer services numerous times to be met with rude and unhelpful staff, this order was a Christmas present, and unfortunately will not receive in time now, if your customer services had been more helpful then maybe it could have been resolved.

I cannot stress enough how rude your staff are, I have also been on online chat who are no better, luckily I have screen shots of that

I would never recommend your company to anyone nor would I order form yourselves again.

Desired outcome: My order or a refund and your staff having more training in customer services

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5:37 am EST

Bershka item ref 5114/602/808

I purchased these trousers on 28/10/2022. On Sunday 04/12/2022 I put these trousers on and they had a big hole in the seam of the leg. I contacted Bershka customer service to be told I can either send the item back to get a refund, or nothing. I was given a 10% code to use within 15 days. I can't repurchase these so I have explained I'd like to keep these but they are refusing to compensate me when the item they sent was not up to standard and I will have to fix these myself. I've been told I can't take this further, it can't be escalated and I just have to deal with it. It's quite frankly not good enough.

Desired outcome: I want compensation of £39.99 to cover the cost of the trousers.

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3:50 pm EST
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Bershka Vouchers

I bough my granddaughter £100.00 Bershka Vouchers on line. We have tried and tried to get someone in Bershka to help but their costumer services are rubbish.

I took my granddaughter out from school yesterday and took her to Berskha in Westfields white city. We took the voucher to the reception and it would not work. We spend 4 hours is Bershka and the poor staff and Manager spent all morning trying to get it solved. In the end I had to fork out another £100.00 to pay for the clothes because I did not want to see my granddaughter so disappointed, I bought the voucher on line on the 17th of June 2022 and since then we have not been able to used them. I am appalled of the lack of service you provide. You promised to call me by the end of yesterday to solve it and guess what no bloody phone call again. I am sick to death of complaining and getting no where with anybody in Bershka. I will be going into your shop again very soon and I will help myself to £100.00 of your stock/ I have send a e mail again to day and still no response. I want a refund back on my card today.

My phone number is [protected]

Desired outcome: i want a refund now

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3:34 pm EDT

Bershka Liverpool One store

- Nowhere to sit to try on shoes, I'm disabled and had to buy some of the shoes, try them on outside and return some immediately as they didn't fit. This wouldn't have happened if there were seats.

- Aisles are tiny, my crutches were in m many peoples way and it was really awkward. This would pose more of an issue if you had a wheelchair or pram

- No trouser available in smaller waists, everything was above 34"

Desired outcome: Chairs should be available, even if it's just a few

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5:26 pm EDT

Bershka log in issue for the last 6 months

every time i try to log in to order it says contact customer services on the first try, i try to reset and it does nothing, how can this issue have gone on so long its stopped me ordering so much but it must be the same for so many customers ive tried multiple devices, internets, even app and then no links at th ebottom of the site for contact or help

Desired outcome: sort log in process out so i can log in and purchase

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5:38 am EDT

Bershka Security Tag left on Purchase

We purchased a 3 pack of socks from the Bershka men's store in Ibiza town while on holiday. No alarm went off when we left the store and we didn't realise til we were packing to come home.

Packed the socks in hold luggage with tags and receipts.

Contacted Bershka on our return, seem to be getting automated replies, and going round in circles despite sending them all the information they've asked for. They just insist I go to a Bershka store but I live nowhere near one!

The worst customer service I've come across, emails have been going back and forward for 3 weeks but no thread of the emails, just new ones every time.

Desired outcome: Replacement socks

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Bershka contacts

Phone numbers

+34 937 667 698 +1 (212) 355-1415 More phone numbers

Website

www.bershka.com

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