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Massimo Dutti

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Massimo Dutti Customer Service Contacts

1800 553 426 (Ireland)
8800 333 7374 (Russia)
800 1375 6312 (South Korea)
+34 900 456 000 (Spain & International)
+1 877 550 1103 (United States)
+44 808 234 0205 (United Kingdom)
+43 800 297 664 (Austria)
+32 80 078 408 (Belgium)
+45 80 250 589 (Denmark)
+31 800 023 4183 (Netherlands)
+351 800 834 288 (Portugal)
+41 800 837 545 (Switzerland)
Avda. Virgen de Montserrat, sn, Tordera
Barcelona
Spain - 08490
Belgium
1000 Brussels, rue du Marais 49-53

Italy
Largo Corsia Dei Servi, 3, Milano

Portugal
Avenida Fontes Pereira de Melo, n.º49, 2.ºE, 1050-120 Lisboa

Sweden & Nordiс Countries
Klara Norra Kyrkogata 29, 111 22 Stockholm, Sweden

South Korea
33rd Fl., 511 Yeongdong-daero, Gangnam-gu, Seoul
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Massimo Dutti Complaints & Reviews

Massimo Dutti — Order

My order number is [protected]
I paid 8.80£ delivery charges for next day delivery on 27th January and after purchase I was notified that the delivery will be after one week!
The normal royal mail postage is 2.50£ and it reaches in 2/3 working days according to website and they have charged 8.80& pounds and the order is still in warehouse after 4 days!
Tried calling them thrice and was hold on for 25 mins. Early morning 9.00 am how can all people answering the call be busy??

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    Massimo Dutti — Order number [protected]

    I am waiting since December for this item see order attached. Order ref: [protected]. See order attached

    I have sent 3 emails to: [protected]@massimodutti.com @customer on 14, 18 and 20 January 2021 . See screenshot attached. No response.

    I tried calling customer services contact number on 20 January and was cut off .

    I called twice on 21 January and was on hold for 25 minutes and 10 minutes

    I have put my tracking number into An post and it is not showing up in their system. 

    Patricia Connellan 

    Solicitor 

    Order number [protected]
    Order number [protected]

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      Dec 09, 2020

      Massimo Dutti — Customer service

      I am left feeling extremely frustrated. I have been trying to place an order for an item that is only made in...

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      Massimo Dutti — Ref. 2015/116/704 blazer color camel and ref.0934/307/800 color black

      Hi,
      I am a customer for almost 5 years and on this Black Friday I have added to my my basket on my app the following items
      Ref. 2015/116/704 blazer color Camel and
      Ref. 0934/307/800 color black
      They were discounted 40% for the blazer and 20% for the Sweater my transaction was declined and I didn't notice it as I used the Same card to buying some other items from your store online
      However in the mornings when I tried to proceed the transaction with different card I saw the discount was removed and the price jumped up
      I must tell you that I am very dis appointment for what happened, It should have been different while I am using an app on my phone for such a big store.

      Thank you
      Hussein Mahfouz

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        Oct 15, 2020

        Massimo Dutti — Faulty Item - Lack of fix, refund or credit note

        I purchased the Garbadina Clasica trench coat 6803/704/710 for £169 from your Regent Street store in 2019...

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        Massimo Dutti — Trousers

        I'm buy a trousers in MD shop in Belgrade 23.07.2020. Wearing only in office, 7 days. Put in washing machine, previously reverse it (inside out), on 30C temp, without a centrifuge, with a specialized washing gel for color stuff (Henkel - Persil), put a softener (Cocolino), and have a bleached stripe on my trousers.

        I wonder for 50€, what I get. A garbage.

        Trousers

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          Massimo Dutti — They promised me a credit on the 1 july which has not arrived

          I brought a top At £79.95 and returned They credited me £49.95 at the time and therefore owe me £30 they said it would be international transfer this was a month ago and I am getting no where with the staff who are rubbish. I am also owed a refund of £49.95 for a top returned on a separate order. I have a case number MD2020245427. At one stage customer service told me to stop chasing as I was holding up them resolving my case. I have sent emails which they have not responded to and I have waited for a call back which never happens.

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            Massimo Dutti — Delivery service

            I've placed an online order to be delivered to one of massimo dutti's shops in istanbul - turkey, my order was on the 12 of june (no. [protected]). Please be informed that till know the package is not delevered and whenever I call the customer services +[protected] they register my complain with some pretended appology without any feed back or sulotion!!! I dont want an appology... I want my order or please cancel it an re-fund me.

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              Massimo Dutti — Due refund since january 2020 not yet received

              The order number is MD202033267

              I have been calling and sending email since January 2020 about the refund for a returned product (black leather jacket for women). I returned it in its original form after a week from purchasing it, with the tag and everything on it as purchased.

              I have not received any answer on why I have not received my money back.

              I wish for this to be resolved and I receive my money back. It is not a time for greed and I need my money.

              Cheers,

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                Massimo Dutti — My order has not arrived, no explanation or solution

                My order was supposed to come in 4 days time. It's been 12 days, the status is "in transit" and apparently it has been dispatched from the warehouse around ten days ago. I wasted my money calling HQ in SPAIN from Qatar. They said they'll call back, never heard from them. I tried tweeting and DMs, an automated reply. I would ask for a refund but I see that they're bad at that too.

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                  Massimo Dutti — Linen top

                  I Just returned to Sydney from Paris . I bought the top at the Rue Royale store on 11March 2020 . It was hanging on display on the ground level entrance . I was not offered a top that had not been on display . I just unwrapped the top today to find a hole on the front and wear markings in the material

                  Linen top
                  Linen top
                  Linen top
                  Linen top

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                    Jan 15, 2020

                    Massimo Dutti — jumper

                    I am disgusted with Massimo Dutti. I bought a jumper for my husband as a Christmas present on 12/12/19 in a...

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                    Jan 04, 2020

                    Massimo Dutti — it’s about the stuff

                    It was a supervisor from the store, a male black hair 20-30, I'm not sure if the name is Victorios a...

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                    Dec 15, 2019

                    Massimo Dutti — bad attitude / delay to open the store

                    Madam, Sir, The store was not open at 6 am on Sunday 15th dec 2019. At 6:10, the lights were opened but...

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                    Dec 14, 2019

                    Massimo Dutti branch in City Stars mall, Nasr City, Cairo, Egypt — Coat “model: 2406, calidad:162, color: 801”

                    I purchased a coat on the 8th of Nov 2019 From Massimo Dutti branch in City Stars mall, Nasr City, Cairo...

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                    Massimo Dutti — refund not completed

                    Order return No [protected] was received by Massimo on the 1/12/2019 and I still don't have payment. I keep being told they have emailed head office. When I ask when this will be resolved I get, " I don't know!" Its a £180 pair of boots I ordered for my wife that she did not like. I was promised a call back yesterday and never got one. Dreadful customer service.

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                      Massimo Dutti — boots

                      I have bought ancle cowboy boots which when I got home did not fit well. I have never worn them and want to get them back. I was told it was impossible.I wonder if that is your company policy or it was just bad customer service. I would really appreciate if I can exchange these boots since I do like your products and am regular shopper. Enclosed is info aon the type of boots. Thank you for taking this into consideration

                      boots

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                        Nov 20, 2019

                        Massimo Dutti — poor quality shoes, torn apart after 2 months - want refund

                        Hi, I have bought sock-style trainers with mock croc embossing two months ago in Dublin in Dundrum shopping...

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                        Nov 05, 2019

                        Massimo Ditto Store in Shenzhen, Guangdong, China — poor quality

                        Dear Sirs. I have just been into your massimo ditto Store in shenzhen, Guangdong, china I am so angry about...

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                        Massimo Dutti — mens double breasted herringbone wool coat

                        Hello, im writing you because I just had the kind of customer experience that turns me off your clothes completely. After ordering this coat to be delivered to the store, I found that the coat was missing a button. While the store had the button quickly sown on, when I tried on the coat, I immediately heard a rip and the inside liner was torn. This is not the kind of quality that anyone should expect for a $400 coat. This experience was made even more frustrating by the very poor service I received at the Ottawa Rideau Centre store where no one seems to know what to do.

                        As a result of this defective item, i ended up requesting a refund,

                        I would hope that for a company looking to grow its business that quality of both product and service provided would be priorities.

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