Massimo Dutti Customer Care Service


Grupo Massimo Dutti, S.A

Avda. Virgen de Montserrat, sn, Tordera
Spain - 08490

Customer Support Phone Numbers

1800 553 426(Ireland) 3 3
8800 333 7374(Russia) 1 0
800 1375 6312(South Korea) 1 1
+34 900 456 000(Spain & International) 2 1
+1 877 550 1103(United States) 2 5
+1 877 550 1104(Canada) 1 0
+44 808 234 0205(United Kingdom) 3 2
+43 800 297 664(Austria) 1 1
+32 80 078 408(Belgium) 1 0
+45 80 250 589(Denmark) 1 1
+33 800 916 597(France) 1 0
+49 800 188 8110(Germany) 1 0
+39 800 875 575(Italy) 2 0
+31 800 023 4183(Netherlands) 1 0
+47 80 017 349(Norway) 1 0
+351 800 834 288(Portugal) 1 0
+46 20 794 191(Sweden) 1 2
+41 800 837 545(Switzerland) 1 0
+90 850 282 5005(Turkey) 1 0
+86 400 920 7879(China) 1 0
+34 937 667 660(Spain & International) 1 0
+1 855 202 0402(United States and Canada) 1 0
1000 Brussels, rue du Marais 49-53

Largo Corsia Dei Servi, 3, Milano

Avenida Fontes Pereira de Melo, n.º49, 2.ºE, 1050-120 Lisboa

Sweden & Nordiс Countries
Klara Norra Kyrkogata 29, 111 22 Stockholm, Sweden

South Korea
33rd Fl., 511 Yeongdong-daero, Gangnam-gu, Seoul

Massimo Dutti Complaints & Reviews

Massimo Dutti / I made a purchase and now it's all on sale

Jun 18, 2019

The order # is 125767912 and totalled over $500.00. I called your customer service department and Elizabeth was very rude, refusing to connect me with a manager, and stating I had to go into a store and return the goods, wait 24-48 hours and then trying to rebuy the product. This make...

Massimo Dutti / exchange of midrise denim

Jun 03, 2019

Good morning, on the May 30 2019 my friend purchased a Woman denim midrise jean from your store in United Arab Emirates. However all good with the denim till I tried it on, it didn't fit properly. I have Massimo dutti denim that I have used before and had asked my friend to buy me the same...

Massimo Dutti / reemburso de impuesto

May 26, 2019

During this visit to Portugal abd Spain, I have bought at three difference cities. The first was at Salamanca, where I was told that there was no tax refund system. The next was Lisboa, where I bought quite a lot and was told that tax refund was applicable, but subject to presentation of...

Massimo Dutti / credit complaint

May 17, 2019

I always purchase from Massimo Dutty all over your stores. This time specifically I visited Santo Domingo, Dominican Republic and purchase a pair of shoes. I do not live inSanto Domingo, I was on a business trip. The shoes were damaged, so I returned and got a credit, but left the country. I...

Massimo Dutti / missing shipment and refund has not yet been applied!!!

May 17, 2019

I have never received such terrible customer service!!! 10 days ago I submit an online order to arrive in store at First Canadian Place. It has not arrived in store and customer service cannot locate the package. As upset as I am that my top has not arrived in time for my vacation, I asked...

Massimo Dutti / service, unethical behaviour - refusal to refund purchased items

Apr 30, 2019

April 30, 2019 - massimo dutti marina sqaure store. I sent my sister to refund the items I recently bought for her to your store in marina square, the cashier who talked to us fiza and manager gigi refused to refund the items because they said they said they didn't have enough money in the...

Massimo Dutti / gift card

Apr 23, 2019

Hi ill try and keep this simple. A friend of mine has just paid £2000 on nyc tickets for my 40th. It was his 50th on feb 16th and all I had to do was get him a gift card for massimo dutti... Feb 2nd I purchased on line a £50gc with gift box message etc £53.00 to be delivered to a collect...

Massimo Dutti / denim women dress

Apr 22, 2019

---------- Forwarded message --------- From: Gina Bryant Date: Mon, 22 Apr 2019 at 09:20 Subject: Denim dress Good morning, on the 12/05 I traveled to Romania/ Iasi from were I purchased a Woman denim dress from your store. I bought it with the thought of wearing it yesterday, at the...

Massimo Dutti / disrespectful customer service in egypt

Mar 21, 2019

Dear Customer service, I just wanted to highlight my disappointment towards your service in Egypt as well as raising an official complaint . I purchased a brown leather jacket last winter, apparently I needed to dry clean it so I went to check with Massimo Dutti store if you offer thi...

Massimo Dutti / white shirt

Feb 12, 2019

Hello, I bought a white shirt blouse from your london store just before xmas 2018 (8.11.18) and wore it today for the first time (15.2.19) to a special occasion and within ten to fifteen minutes of wearing it before i'd even gone out the sleeves and underarm have creased up badly making it...

Massimo Dutti / complaint from egypt

Dec 24, 2018

Dear Massimo Dutti, I have contacted you after I tried to contact the company AZADEA Massimo Dutti agent in Egypt I sent AZADEA an email and they didn't tack any action I have a complaint about the number of 3 wool pullover purchased in the first of April 2018 during discounts and at the end...

Massimo Dutti / damaged business suit

Oct 31, 2018

Dear All, I would like to have a formal discussion with a senior representative from your direct complaints global center Despite that I am one of your regular customers for the last 15 years . And treasuring the long term relation with your brand coupled with loving your outstanding cut ...

Massimo Dutti / "complaints about sandals"

Sep 21, 2018

To whom it may concern, I am writing in connection with the on-line order no. 110608154. As it can be checked, I bought a pair of black leather sandals and I am completely disappointed of the product. After 3 wears they still cause me serious ankle injuries. Also, their stripes are still...

Massimo Dutti / customer service / trousers quality

Aug 10, 2018

I had a complaint related to my trouser's quality which i purchased from massimo dutti Egypt. And the customer service team (from lebanon) called me and the way of communication and the quality service is a real disaster! I've been working in the customer service field for almost 6 year...

Massimo Dutti / online purchase

Aug 06, 2018

I bought an item in Massimo Dutti through the Online web page (In Germany). The delivery company lost the package, they asked me to contact the Massimo Dutti's Customer Service to start the claim process. The Customer Service phone line is not working and I have not received any response...

Massimo Dutti / leather jacket

Jul 29, 2018

I purchased a navy leather jacket in the Vienna store in july 2016..while I was in Paris this year I purchased a number of MD items and asked the sales staff about warranty of product. I was directed to the online complaints and was requested to return the faulty item..( the colour of the...

Massimo Dutti / product and bad support in massimo kuwait

Jul 28, 2018

Dears, Kindly be noted that I had bought 4 shirts from Massimo dutti marina branch in Kuwait, and i buying and wearing Massimo for more than 4 years, but in that time i found that 3 shirts bacame smaller within one month, and this is first time i facing like this problem with massimo...

Massimo Dutti / rude sales assistants

Jul 26, 2018

Here in Doha - Qatar the branch of doha festival city i went with my friends to buy some items forom massimodutty but actually we found the worst service of ever, the gentelmen working there who wasn't a gentelmen at all with use not answering to our questions not helpful at all and...

Massimo Dutti / massimo dutti online customer service ignores my messages

Jul 20, 2018

I wrote several times about my issue to Massimo Dutti Customer Service but nobody has responded to me to this day. I ordered online a coat or a jacket (or very thick cardigan, I am not sure how to call it) with home delivery. When I received the item something was wrong - the stripes on...

Massimo Dutti / customer service

Jun 08, 2018

Dear Sir or Madame, I would like to complain about customer service in Massimo Dutti shop located in Kiev, Ukraine. Also I would like to have explanation of the case and its resolving. To begin with I had made the purchase of sandals and after wearing them twice the insole of the sandal...

Massimo Dutti / staff attempted to steal my expensive sunglasses

May 27, 2018

I live in London and consider myself a regular visitor of the Regents Street + Oxford Street branch and love the brand and quality as well as the usual good service. I have also shopped in Dublin on many occasions as well as Bruges, New York and Tenerife all with the same impeccable...

Massimo Dutti / very bad customer experience

Apr 06, 2018

Dear Sir, I got used to buy staff from Massimo Dutti, and two weeks ago almost i brought many items from your store, i wanted to exchange one of these items with another one more expensive with almost 50%, but unfortunately i lost the receipt, however the piece is with its price and label...

[Resolved] Massimo Dutti / received wrong color item

Mar 26, 2018

I placed an order for earrings that were advertised as Burgundy, picture and description said Burgundy on massimo dutti website. I received earrings that were brownish. After sending pictures of what i have received and speaking to customer service they explained to me that sometimes they...

Massimo Dutti / unethical behaviours

Feb 08, 2018

I was there at Massimo Dutti yesterday (7th of Feb18 ) at 8:00PM & I was trying to change a pantaloon I bought it from one week with a bigger size but actually the employee who deal with me was so rude & he talked to me in an appropriate way: Me: Good evening, please I need another size of...

Massimo Dutti / defective purchase

Jan 14, 2018

To whom it may concern, My name is Ella. My family and I are regular customers of your company. I appreciate the quality of your products and I have recommended your brand with confidence on many occasions in the past. However, a couple of days ago I was faced with a huge disappointment. I...

Massimo Dutti / shoes

Aug 16, 2017

I have bought shoes from Massimo Dutti Jeddah and later found manfaturer defect in the shoes, since I don't live in Saudi I sent the shoes with one friend to the store manager who refused to return back the shoes on the original price as there is sale was going on and the shoes is under...

Massimo Dutti / Hand watch

Feb 14, 2017

I have returned faulty man hand watch to the "Massimo Dutti" at Pacific Centre, Vancouver. Manager of the store informed me, that it would be under 2 (two) years warranty, so he was going to pass it to repair shop. I did inquired few times about the status of the reparation, the answer wa...

Massimo Dutti / Very rude and unprofessional stuff

Dec 21, 2016

Since November 2016 I am trying to buy Chelsea boots, size 38 in ANY color. I live in Georgia, Tbilisi, we have 3 shops here and none of them had my size (at least that's what they told me). In a few days I discovered there's a small size on the mannequin, I ran to the shop and start...

Massimo Dutti / Rude staff/ridiculous rules

Dec 05, 2016

I buy in that brand very often, usually in Canary Warf shop.I had a gift from my boyfriend, it was a leather jacket from Massimo Dutti, It was narrow for me and I did not like it, we went for a change to the Regent Street shop On Sunday afternoon, for our surprise the lady on the till told...

Massimo Dutti / Poor service in Regent Street store-Menswear Dept

Jan 13, 2016

I have always been happy with the service in the Kings Road branch but the Regent street experience was little better than Tesco. I was approached by somebody resembling a security guard with earphones on!!! He spoke to somebody else about my enquiry, that somebody didn't appear. The...

Massimo Dutti / Customer Service Online Responses

Oct 31, 2015

I am very frustrated and disappointed of how poor Massimo Dutti customer service is. At first, Massimo Dutti team is very responsive to my emails. However, later on, they started not to respond to my email any more when I asked them about the sizes of blazers. Because I am going on...

Massimo Dutti / bad quality control poorly made


I just visited Dubai for the first time last week, & I also discovered the Massimo Dutti shop in the Mall of the Emirates, which looked amazing for the clothes on sale ( made in Spain & not China ) & the Spanish speaking staff who served me . I purchased a cashmere & cotton V neck sweater...

Massimo Dutti / unfair treatment


I have Bought A jeans from Massimo dutti which later on i didnt like the fit so as per the store rule i had to return within 7 days and i took the jeans on the 4th day from the day i purchased. the store manager of massimo dutti in bahrain was very rude and refused to return my money back...

Massimo Dutti` / Terrible quality clothes!


Bought a new pair of jean $150 at ‘Massimo Dutti’ shop at Emirates mall in U.E and after wearing them 3 times the jean opened on the back around 20 cm. Have sent emails to the head office in Spain and also contacted the shop and they didn’t care at all to answer back...