The order # is 125767912 and totalled over $500.00.
I called your customer service department and Elizabeth was very rude, refusing to connect me with a manager, and stating I had to go into a store and return the goods, wait 24-48 hours and then trying to rebuy the product. This make...
Good morning, on the May 30 2019 my friend purchased a Woman denim midrise jean from your store in United Arab Emirates. However all good with the denim till I tried it on, it didn't fit properly. I have Massimo dutti denim that I have used before and had asked my friend to buy me the same...
During this visit to Portugal abd Spain, I have bought at three difference cities. The first was at Salamanca, where I was told that there was no tax refund system. The next was Lisboa, where I bought quite a lot and was told that tax refund was applicable, but subject to presentation of...
I always purchase from Massimo Dutty all over your stores. This time specifically
I visited Santo Domingo, Dominican Republic and purchase a pair of shoes. I do not
live inSanto Domingo, I was on a business trip. The shoes were damaged, so I returned and
got a credit, but left the country. I...
I have never received such terrible customer service!!! 10 days ago I submit an online order to arrive in store at First Canadian Place. It has not arrived in store and customer service cannot locate the package. As upset as I am that my top has not arrived in time for my vacation, I asked...
April 30, 2019 - massimo dutti marina sqaure store.
I sent my sister to refund the items I recently bought for her to your store in marina square, the cashier who talked to us fiza and manager gigi refused to refund the items because they said they said they didn't have enough money in the...
Hi ill try and keep this simple. A friend of mine has just paid £2000 on nyc tickets for my 40th. It was his 50th on feb 16th and all I had to do was get him a gift card for massimo dutti...
Feb 2nd I purchased on line a £50gc with gift box message etc £53.00 to be delivered to a collect...
---------- Forwarded message ---------
From: Gina Bryant
Date: Mon, 22 Apr 2019 at 09:20
Subject: Denim dress
Good morning, on the 12/05 I traveled to Romania/ Iasi from were I purchased a Woman denim dress from your store. I bought it with the thought of wearing it yesterday, at the...
Dear Customer service,
I just wanted to highlight my disappointment towards your service in Egypt as well as raising an official complaint .
I purchased a brown leather jacket last winter, apparently I needed to dry clean it so I went to check with Massimo Dutti store if you offer thi...
Hello, I bought a white shirt blouse from your london store just before xmas 2018 (8.11.18) and wore it today for the first time (15.2.19) to a special occasion and within ten to fifteen minutes of wearing it before i'd even gone out the sleeves and underarm have creased up badly making it...
Dear Massimo Dutti,
I have contacted you after I tried to contact the company AZADEA Massimo Dutti agent in Egypt
I sent AZADEA an email and they didn't tack any action
I have a complaint about the number of 3 wool pullover purchased in the first of April 2018 during discounts and at the end...
Dear All,
I would like to have a formal discussion with a senior representative from your direct complaints global center
Despite that I am one of your regular customers for the last 15 years . And treasuring the long term relation with your brand coupled with loving your outstanding cut ...
To whom it may concern,
I am writing in connection with the on-line order no. 110608154. As it can be checked, I bought a pair of black leather sandals and I am completely disappointed of the product. After 3 wears they still cause me serious ankle injuries. Also, their stripes are still...
I had a complaint related to my trouser's quality which i purchased from massimo dutti Egypt. And the customer service team (from lebanon) called me and the way of communication and the quality service is a real disaster! I've been working in the customer service field for almost 6 year...
I bought an item in Massimo Dutti through the Online web page (In Germany). The delivery company lost the package, they asked me to contact the Massimo Dutti's Customer Service to start the claim process. The Customer Service phone line is not working and I have not received any response...
I purchased a navy leather jacket in the Vienna store in july 2016..while I was in Paris this year I purchased a number of MD items and asked the sales staff about warranty of product.
I was directed to the online complaints and was requested to return the faulty item..( the colour of the...
Dears,
Kindly be noted that I had bought 4 shirts from Massimo dutti marina branch in Kuwait, and i buying and wearing Massimo for more than 4 years, but in that time i found that 3 shirts bacame smaller within one month, and this is first time i facing like this problem with massimo...
Here in Doha - Qatar the branch of doha festival city i went with my friends to buy some items forom massimodutty but actually we found the worst service of ever, the gentelmen working there who wasn't a gentelmen at all with use not answering to our questions not helpful at all and...
I wrote several times about my issue to Massimo Dutti Customer Service but nobody has responded to me to this day. I ordered online a coat or a jacket (or very thick cardigan, I am not sure how to call it) with home delivery. When I received the item something was wrong - the stripes on...
Dear Sir or Madame,
I would like to complain about customer service in Massimo Dutti shop located in Kiev, Ukraine.
Also I would like to have explanation of the case and its resolving.
To begin with I had made the purchase of sandals and after wearing them twice the insole of the sandal...
I live in London and consider myself a regular visitor of the Regents Street + Oxford Street branch and love the brand and quality as well as the usual good service. I have also shopped in Dublin on many occasions as well as Bruges, New York and Tenerife all with the same impeccable...
Dear Sir,
I got used to buy staff from Massimo Dutti, and two weeks ago almost i brought many items from your store, i wanted to exchange one of these items with another one more expensive with almost 50%, but unfortunately i lost the receipt, however the piece is with its price and label...
I placed an order for earrings that were advertised as Burgundy, picture and description said Burgundy on massimo dutti website. I received earrings that were brownish. After sending pictures of what i have received and speaking to customer service they explained to me that sometimes they...
I was there at Massimo Dutti yesterday (7th of Feb18 ) at 8:00PM
& I was trying to change a pantaloon I bought it from one week with a bigger size but actually the employee who deal with me was so rude & he talked to me in an appropriate way:
Me: Good evening, please I need another size of...
To whom it may concern,
My name is Ella. My family and I are regular customers of your company. I appreciate the quality of your products and I have recommended your brand with confidence on many occasions in the past. However, a couple of days ago I was faced with a huge disappointment. I...
I have bought shoes from Massimo Dutti Jeddah and later found manfaturer defect in the shoes, since I don't live in Saudi I sent the shoes with one friend to the store manager who refused to return back the shoes on the original price as there is sale was going on and the shoes is under...
I have returned faulty man hand watch to the "Massimo Dutti" at Pacific Centre, Vancouver. Manager of the store informed me, that it would be under 2 (two) years warranty, so he was going to pass it to repair shop. I did inquired few times about the status of the reparation, the answer wa...
Since November 2016 I am trying to buy Chelsea boots, size 38 in ANY color. I live in Georgia, Tbilisi, we have 3 shops here and none of them had my size (at least that's what they told me). In a few days I discovered there's a small size on the mannequin, I ran to the shop and start...
I buy in that brand very often, usually in Canary Warf shop.I had a gift from my boyfriend, it was a leather jacket from Massimo Dutti, It was narrow for me and I did not like it, we went for a change to the Regent Street shop On Sunday afternoon, for our surprise the lady on the till told...
I have always been happy with the service in the Kings Road branch but the Regent street experience was little better than Tesco. I was approached by somebody resembling a security guard with earphones on!!! He spoke to somebody else about my enquiry, that somebody didn't appear. The...
I am very frustrated and disappointed of how poor Massimo Dutti customer service is. At first, Massimo Dutti team is very responsive to my emails. However, later on, they started not to respond to my email any more when I asked them about the sizes of blazers. Because I am going on...
I just visited Dubai for the first time last week, & I also discovered the Massimo Dutti shop in the Mall of the Emirates, which looked amazing for the clothes on sale ( made in Spain & not China ) & the Spanish speaking staff who served me . I purchased a cashmere & cotton V neck sweater...
I have Bought A jeans from Massimo dutti which later on i didnt like the fit so as per the store rule i had to return within 7 days and i took the jeans on the 4th day from the day i purchased. the store manager of massimo dutti in bahrain was very rude and refused to return my money back...
Bought a new pair of jean $150 at ‘Massimo Dutti’ shop at Emirates mall in U.E and after wearing them 3 times the jean opened on the back around 20 cm. Have sent emails to the head office in Spain and also contacted the shop and they didn’t care at all to answer back...
