Massimo Dutti
reviews and complaints

I am a regular customer. I purchased two expensive (for my budget) items for my Mom as a Christmas gift. As soon as I gave them to her on December 25th, I have found out that those items went on 50% sale! This is so unfair, I am very frustrated!

I could return the items and bought them at a lower price as my 30 days period is not over yet, and the items are not yet worn, but I am ashamed to say that to my Mom.

I made a purchase while there was a discount, order #[protected].

Item was available and i received confirmation of the purchase.

After a week of silence I decided to contact the support chat, where I was told that one of the items is not available anymore. I made some search and found that item is still available for both online purchase and in 4 different stores.

But they completely removed the item and refusing to deliver it.

Very disappointed, considering I am a very loyal client to Massimo Dutti.

I am a regular shopper of Mossimo at Bandar Utama, Kuala Lumpur. The price of Mossimo

Is considered as above average brand and one or 2 purchase can be above RM500 to RM1,000 for dress or shirts. May I know why do we have to pay for your paper bag? It’s not about the cost of paper bag but more of cost have been included in your costing. And store staff said the sum goes straight into charity organization. Consumer ain’t going to check on that! And you are forcing your customer to pay for charity under your name? One fact is that your paper bag carry your label name and we your customer are in fact providing you with free marketing by carrying what we purchase!

I want to buy a pair of jeans from massimo as I usually do, and I asked if the tailor is there before I proceed with the shopping. The salesman rude as always told me that the tailor isn’t there, I politely asked if he can take my measurements as they do in every massimo outlet and then hand it over to their tailor but he refused, claiming that he doesn’t want to be responsible if the measurements are wrong. I politely explained that it isn’t logical to come pick a jeans on a day then come hand it over to the tailor on another day then pick it from the tailor on another day. He rudely explained that this is the only available option. I was about to leave then I was surprised that the tailor is still there and that the entire conversation could have been avoided. The tailor saw that I’m frustrated by this extremely low customer service and held my hand trying to offer me a solution to this illogical problem. Here came the surprise! The salesman started screening at me whilst I was leaving the store that I’m not allowed to turn my back on him while he ks speaking to me! I have never been insulted or treated by any person let alone a trained salesman in a well known franchise. Definitely my worst experience ever. I urge you to check the cameras and see the lack of discipline and professionalism shown by the team working there in that specific branch. Sensing you this very long message despite knowing that it will be ignored and looked into by the people in charge here. Have a good day

No specific date or time
Location : Massimo Dutti Vendome and Massimo Dutti Festival City - Qatar
In both shops the shopkeepers are very unfriendly and very unhelpful.
I experienced this more than once.
The girls are pretty but their attitude is really not oké.
If you are not wearing expensive clothes they do not even look at you.
They are selected for how they look (that is obvious) but they are not trained to be customer friendly.
They are unhelpful, unpleasant and have a superior attitude.
In the malls in Qatar the shopkeepers from more average expensive shops are far more polite. They are often from Asia and they do not look like barbie dolls but they are pleasant and eager to help.
I could not resist to inform Massimo Dutti about this experience.
Thank you for listening.
Hope someone (disguised as a customer) will check this out.

Dear Massimo Dutti,

I am writing to you to express my extreme dissatisfaction with the customer service I received from your store in Central Embassy, Bangkok, Thailand. As a loyal customer, I have always enjoyed shopping at Massimo Dutti, and I have made numerous purchases from your brand in the past. However, my recent experience has been nothing but disappointing.

I purchased a pair of jeans from your store in Bangkok, which unfortunately fell apart after only a few months. When I contacted the store and your local Massimo Dutti head office, I was met with an unsympathetic response, and they refused to provide me with a satisfactory resolution. Despite their admission that the product was faulty, they refused to replace the jeans or offer any significant compensation. As a result, I have been left with a defective product, which I feel is unacceptable given the premium price I paid for the item.

I also reached out to Nuria Alhendi, the Global Product Director for Massimo Dutti, on LinkedIn, but I have not received a response from her, despite the fact that she added me on LinkedIn and read my message.

As a customer, I expect more from a brand like Massimo Dutti. Your advertising campaign claims that your products are made from the highest quality materials, and I expect your brand to stand behind this promise. I have purchased many clothes, jeans, shirts, leather jackets, and shoes from Massimo Dutti, and I believe that my loyalty should be rewarded with quality products and excellent customer service.

I have now reached the end of my patience with this matter, and I am writing to you as the CEO of Massimo Dutti to request your urgent intervention. I urge you to take immediate action to ensure that your team in Bangkok provides me with a satisfactory resolution. If necessary, I am prepared to escalate this matter to the Executive Team of Inditex, the President, and the CEO.

I am looking forward to hearing from you soon. Please do not hesitate to contact me if you require any further information.

Sincerely,

Marvin Bemand

+[protected]

[protected]@gmail.com.

Order No. [protected]

I purchased this striped black and white T shirt on 29/3/23. I tried to return it 10 days ago, took it to my local Tesco and it would not validate it. I then tried again about 5 days later - I had been away in the interval. Now the website tells me there is no such order number. When I try to login the page just immediately returns to the table of headings - ie. orders, exchanges & returns, and there is no way I can log in. When I try using the returns method it just says there is no such number. I see you have a very poor customer service record, do you have any help you can offer me?

I ordered something from the website and agreed on delivery date. The delivery service starting to try to deliver for 2 days before the date agreed, complaining that nobody was in the house.

The day of delivery we received a call from a lady of customer service saying that the goods will be delivered in a different data as the goods was not yet with them…. Also with very bad attitude and way to talking.

I was in ur king Fahad road Riyadh (infrount of faisalia) branch massimo dutti, I ask a size of new season shoes no body cares to bring 2 philipino girl staff didn’t care 1 of them said I can’t my time finished other was playing telephone then didn’t bring went out in cashier there was Reham or rehaf dark color staff she kept saying very rude way wait and after 1.5 hour I bought jacket by my self and I need clothes sizes when I ask +20 times she brought the shoes size left it on a table with a box didn’t inform me and left I was there checking trousers sizes which they have to provide help but they didn’t, I said where’s the shoes she said by shouting I put it on the table with a box so how I can know she brought a shoes which in box didn’t inform me about and she’s so hi sound shouting so rudely and even she brought wrong size and I ask where’s the manager of u why I can’t shop 1.5 hour I’m here still I couldn’t get any help they said she didn’t arrived yet it was 5 p. m and still no staff come yet and if I was going to have time I will never shop with this staff attitude bec I’m going to travel no time to go other branch by my force bec 1 jacket 1500sr I bout 600 sr shoes new collection and I will pay 2500 sr but I will stragel to find sizes so why there’s staff there for what, each time I visit that branch there’s a big problem to provide help for the sizes, no body has time or Patience to shop 3 hours in a store bec of unprofessional staff pls try to provide more hi standard help for ur customers when I Mention with my friends they said they face this many times they stop going there why for a staff I should stop buying from a brand which I like their collections it’s better to inform so next time I shop comfortable at the end branch manager came soug her name (sorry forget) she helped and let me use the fitting room but no need to face any body to shop and stress, while I’m there many customers left because your staff didn’t help them they didn’t care to wait or keep asking also your staff only at the back room sitting no body around the shop to ask

I sent back a return (order # [protected]) for $310 and was never refunded. Complete fraud. Have shipping number (1z78fr620397017086) and everything. It’s been three weeks (they received it january 9) and not even received an acknowledgement. I tried calling five times the number on their app and sending emails. The phone just has me hold for 30mins then drops me and the emails always bounce back.

I ordered a pair of shoes @Dec./6/2022, and it looks that good on me, so returned it @Dec./13/2022, it was received by Massimo Dutti company @Dec/16/2022, but I still not get my refund, I tried to contact the service many many times, no one response!

Please send the refund to me!

My order number is : [protected]

The tracking number is : 1Z7FW9299000693378 (ups Ground)

Thanks!

I bought two medium sized sweaters/ jerseys from Massimo Dutti shop at Land Mark, Doha- Qatar on 2nd January 2023 (Time 14:19). I tied the items at dressing room and found fit and purchased at QAR518.00. However, both of the pieces has shrunk in size after washing. I request replacement or refund of the money.

Regards,
Muzaffar Anjum
Mob: +[protected]

My order was dated on October 17, 2022. Until now I'm not yet received my item.

May i know my order status and when should i get my product.

My Item ordered was online and summary as below:

Short sleeve cotton polo sweater

Item code: [protected]

SIZE: L - UNITS: 1

Colour : BOTTLE

Price 219.00RM

Delivery charges RM19.90

TOTAL 1 UNIT RM238.90

Store: MASSIMO DUTTI KUALA LUMPUR MY

Date of transaction Payment :16 Oct 2022

Amount: MYR 238.90

Paymaster: CIMB master card

Good morning,

On 25/09/2022 I ordered the following item :Straight Selvedge jeans, size 4 Ref. 5045/545/427 in medium blue. Price : 129.00 Cad

I received the item on 06/10/2022

I wanted to return the jeans, since it is to big. After printing my return label I saw that it is no longer from Canada Post but from Pudo.

I live in Canada, Northern British Colombia, in Smithers. We do not have a drop of point for Pudo !

I phoned your Costumer Service to ask for an other solution, like a Canada Post label, but they said that it was not an option.

I want to return the jeans as soon as possible so I can get my money back. I have been a loyal costumer for years and right now I am very dissapointed. If I can not get a Canada Post return label, I will not be able to order anything from Massimo Dutti anymore.

I bought online in the USA a pair of blue chinos and received the by June 28th, and just after three uses, the trousers broke apart from four different places, as if both the fabric and finishing were of a very weak quality, both on the pockets and belt straps. I realized as for August 1st of this, see pictures.

Never experience anything else like this in the first month of purchase.

I bought these trousers 19th Dec21 in Massimo Dutti in Villagio Mall in Qatar.

I haven’t worn the too often as keep them for special occasions.

When hanging them I saw a white mark & thinking I sat on something. I looked closer & discovered a tare in them & was very surprised at such a company as Massimo product would end up like this after a short time.

What is your suggestion to replace or repair ?

Thx

Paul

I bought trousers in the Massimo Dutti shop, Avenida de Alexandre Rosselló, 20 07002, Palma de Mallorca (Islas Baleares) on 16.10.2021 during my vacation. Unfortunately, the fabric broke on the front above the knees, although I rarely wore the pants and only washed them twice. I sent the defective trousers back to the store at the end of January and asked for the purchase price to be transferred back to my bank account. I added the receipt for the purchase and the details of my bank account to my written complaint.

So far I have not received any reply from there.

If you need more information, please let me know.

I have ordered few items from the Massimo Dutti app but out of total item 1 trouser was missing and I have charged for that trouser and after that when I have sent a mail to customer support I did not got any kind of reply and one more issue happend with my another order is that when I have returned the item I am not getting any kind of refund from Massio Dutti and on app it is showing as refunded.