SUBMIT A COMPLAINT

Brink's Global Services Customer Service

0
Complaints39
Pending0
Resolved0

Brink's Global Services Ltd

Unit 3, Radius Park Faggs Road
Feltham
Texas
United Kingdom - TW140NG

Customer Support Phone Numbers

+44 208 831 5900(United Kingdom & Europe) 1 0
+1 804 289 9600(United States) 10 1
+32 32 342 151(Belgium) 1 0
+33 148 169 538(France) 1 0
+30 210 348 4000(Greece) 1 0
+39 575 984 434(Italy) 1 0
+352 425 151 267(Luxembourg) 1 0
+31 102 421 414(Netherlands) 1 0
+48 228 535 344(Poland) 1 0
+7 495 775 6252(Russia, CIS & Baltiс Countries) 1 0
+90 212 250 6700(Turkey) 1 0
+61 283 968 888(Australia & New Zealand) 1 1
+852 28 779 717(Hong Kong & Philippines) 1 0
+91 224 931 9000(India) 1 0
+65 65 917 799(Singapore & Malaysia) 1 0
+27 113 922 006(South Africa) 1 0
+66 26 300 661(Thailand) 1 0
+84 838 444 681(Vietnam) 1 0
+971 42 996 936(UAE) 2 0
+54 114 016 4400(Argentina) 1 0
+55 112 133 0300(Brazil) 1 0
+52 555 627 3480(Mexico) 1 0
United States

New York
580 5th Avenue Suite 400 New York, NY 10036 USA
Tel: +1 212 704 9500
Fax: +1 212 704 5272

Los Angeles
550 South Hill, Room 805 Los Angeles, CA 90013 USA
Tel: +1 213 627 4609
Fax: +1 213 623 3402

Miami
36 NE 1st St. Suite 742 Miami, FL 33132 USA 
Tel: +1 305 379 3363
Fax: +1 305 379 6336

Canada

Montreal
9630 St. Patrick Street Montreal Quebec H8R 1R8
Tel: +1 514 363 1415
Fax: +1 514 363 5289

Toronto
1000-One Robert Speck Pkwy Mississauga Ontario L4Z 3M3
Tel: +1 905 306 9600
Fax: +1 905 306 0848

Belgium
Hoveniersstraat 2, Box 408 B-2018 Antwerp, Belgium

France
2, rue des Voyelles Boite Postale 10480 95708 Roissy Ch. De Gaulle Cedex France

Germany

Frankfurt
City Süd, Geb. 537, Block F, 4 OG 60549 Frankfurt-Airport Germany
Tel: +49 696 971 1160
Fax: +49 696 971 1170

Munich
Terminal / Modul G / Room G 183 D-85356 Munich Airport Germany
Tel: +49 899 759 4295
Fax: +49 899 759 4299

Greece
52 Koritsas st., Votanikos 104 47, Athens, Greece

Italy
Via G. Ferraris 146 Arezzo, 52100, Italy

Luxembourg
8, Rue de Bitburg L-1273 Luxembourg - Hamm
Fax: +352 425 151 259

Poland
Ul. Bokserska 64 02-690 Warsaw Poland

Switzerland

Geneva
Aerogare Fret, Case Postale 1115 1211 Geneva 5 Airport
Tel: +41 583 300 190
Fax: +41 583 300 191

Zurich
Operation Center 1 PO Box 34 8058 Zurich Airport
Tel: +41 583 300 000
Fax: +41 583 300 001

Turkey
Leylak Sokak, № 1 Nursanlar Is Merkezi 4. Kat № 17 Sisli Kustepe/Sisli Istanbul Turkey
Fax: +90 212 250 3373

Australia & New Zealand
6/4 Huntley Street Alexandria NSW 2015 Australia
 
China

Shanghai
Room 807-809, Grand Soluxe Zhongyou Hotel Shanghai №969 Dong Fang Road Shanghai 200122, China 
Tel: +86 215 169 8686
Fax: +86 215 054 0471

Beijing
19k, Oriental Ginza Building, 48DongZhiMen Wai Street, Beijing, 100027 China
Tel: +86 105 979 2607
Fax: +86 106 551 0586
Hong Kong 
10/F Kailey Tower 16 Stanley Street Central, Hong Kong
Fax: +852 28 779 565

India
The Summit Business Bay Unit 307, Level 3 Sant Janabai Road Off. Western Express Highway Vile Parle (East) Mumbai – 400057 Maharashtra India

Japan

Tokyo
5-13-1-2F, Shinbashi, Minato-ku Tokyo 105-0004 Japan
Tel: +81 364 357 830
Fax: +81 364 357 850

Kansai
3-2-11-506, Isobedori, Sannomiya, Chuo-ku, Kobe-city, Hyogo 651-0084 Japan
Tel: +81 782 317 171
Fax: +81 782 317 172

Singapore
1 Kaki Bukit Road 1 № 02-33 Enterprise One Singapore 415934
Fax: +65 62 867 227

South Africa
9 Derrick Road Spartan, South Africa

Thailand
919/586-591 Jewelry Trade Center Building 47th Floor, North Tower, Silom Road, Silom, Bangrak Bangkok Thailand 10500 
Fax: +66 26 300 660

Vietnam
Room 407A, 4/F, SCSC Cargo Terminal 30 Phan Thuc Duyen Street, Ward 4 Tan Binh District, Ho Chi Minh City Vietnam
Fax: +84 838 444 696

UAE
P.O.Box 85079 Dubai Airport Freezone Dubai United Arab Emirates
Fax: +971 42 996 946

Argentina
Av. Int Francisco Rabanal 3120 Buenos Aires
Fax: +54 114 016 4417

Brazil
Rua Samaritá, 1117 - 5o. Andar – Jardim da Laranjeiras São Paulo SP, 02518-080

Mexico
Dr. Andrade № 60 - A Col. Doctores, Delegación Cuauhtémoc C.P 06720, México, D.F
Plus

Brink's Global Services Complaints & Reviews

Brink's Global Services / brinks 7257 outdoor light

Al
Aug 18, 2019

I bought this from Walmart and had it professionally installed.It worked great for 3 weeks and then suddenly stopped. I checked for power and tested with anpther bulb and it worked. The bulbs provided are worthless. If i would have known this?beforehand I would have went a different route...

Brink's Global Services / alarm system

Sh
Dec 06, 2018

HI' My name is Shaka Brown, I reside at 2744 Malcolm St. I move here March 01, 2018 where previously my landlord Mrs.Marshall was residing there. Mrs. Marshall ask me did I want to keep the alarm system? I stated, " yes " so at that point Mrs. Marshall called the BRINK'S and notified them...

Brinks Home Security / long term contacts

Mt
Nov 30, 2018

I used Monitonics for a number of years and was satisfied with their service. Brinks took them over and shortly after that we moved from the east side of Indianapolis to Avon which is west of Indianapolis. I called and tried to cancel with Brinks but received a notice that I had a contract...

Brinks / security light model 7257

We
Oct 09, 2018

My 81 year old father purchased and installed this light at walmart 4/18. Installed 4/11/18. It worked well until 6/18 then sporadically until 7/18. Didn't work again until 9/3/18. Has NOT come back on since. I cannot find a replacement bulb for this security light model any where. I have...

Brink's Global Services / led flood light stopped working after only 4 months. replaced with other bulb and it works fine. I need a replacement bulb, but can not find any.

Gi
Oct 03, 2018

Installed security flood light just 4 months ago. Light worked fine for 4 months then LED bulb burned. I installed a small LED bulb just to verify that it is the bulb. After installing smaller bulb the light works so I know the problem is the bulb.Looking for replacement bulb (part...

Brink's Global Services / brinks dust to dawn 7105w

Ro
Sep 23, 2018

The worst light fixture that I have ever installed. The bracket is to long for the weather box. The housing base doesn't have enough depth for the lighting mechanism. Which will not let it seal. Had to grind the ends of the brackets. Still with the depth issue it did not seal against the...

Brink's Global Services / brinks led bulb 5jl1 e340191

Br
Jan 27, 2018

Brink's Global ServicesI bought two Brinks Led Security Lights Dusk to Dawn. Both bulbs have came out of the metal socket and thus disconnecting the wire that attaches to the wire connected to the metal socket. One I had for two months and the other one two weeks No replacement bulbs are available so a new unit...

Brink's / large area dusk to dawn activated security light 7257. bulb [protected]

Tr
Jan 17, 2018

Purchased this light at Wal mart November 2017. The light worked as it should until December 2017. The bulb is the problem. I can put a regular bulb in fixture and it works fine. Tried the led bulb that came with fixture in another socket and nothing. It says it has a 25, 000 hour life...

Brink's / brinks 7674w solar security lights

Je
Jan 02, 2018

When activated the lights just flash. I have been asked if I am takin pictures of people. None of the 3 trouble shooting options change anything. Completely useless now. Had company over from work for the first time and they were really weirded out by it. Everyone that comes over I have to...

Brinks / brinks 180 halogen activate security light model 7160

Al
Nov 02, 2017

BrinksWe purchased this product from Walmart in Alabama in September 2017, while trying to get out of the path of Hurricane Irma. My husband installed the light and it was working fine, but on October 17th, the light burst into flames while we slept. A neighbor saw the flames and was able to put the fire out before it caused structure damage to the home.

Brink's / led bulb [protected]

Ro
Oct 29, 2017

Brink'sI bought the out door dusk to dawn unit and installed amonth ago. Last week started going on and off throughout night for three days. Then completely stopped working. Check the wires and all. Then put a normal bulb in and it works. Tryed bulb in other sockets and still wont work. My name...

Brink's / security lights completely stop working

Gm
Oct 11, 2017

I brought 3 of the Brink's outdoor security lights, 2 in the white and 1 in the bronze. The one in the bronze completly stop working and the 2 in the white lens damaged quickly and the bulbs would completly stop working after just a few weeks. I'm at my wits end with these lights. I did...

Brink's / outdoor light which they said this item is no longer available

Gr
Sep 03, 2017

I purchased this light last year, and the light says has a 22 year life span, but I bought it at walmart, I noticed it stopped working, so I climb the ladder to see what was wrong and I notice the len's I guess which is the Sensor has Deteroated, was just crumbled up, This is the only...

Brink's / brinks 100w metal halide dusk to dawn activated security light

As
Jul 21, 2017

We purchased new at Walmart less than a year ago. It just quit working. We changed the eye on it. The bulb is fine but changed that too. Checked the wiring as well. We have no idea why it quit working but we have exhausted our options! Help would be great! This is the second one we've...

Brinks Security Lighting / the brinks model 7011b

An
Apr 26, 2016

I am no sure this is the right place for my complaint. I bought 2 Brinks activated security outside lights, model 7011B . Bulb #7055 JCD 3400 lums, halogen. I bought them about 2 weeks ago at Wal-marts. My problem is that the lights wouldn't keep a bulb lit for more then two hours, and then...

Brinks / 100w halide light model 7252

Re
Mar 04, 2016

The lag bolts that come standard for installing the light assembly are very weak and 2 of them broke on install, which of course is frustrating because I now have to go to the hardware store tomorrow and buy some better ones. This light is for a night basketball court for my sons in the...

Brinks Security Lighting / motion activated security light 7120w

Re
Oct 25, 2015

Was working fine in two weeks - until we got a rain storm. Now it's lighting all the time, and we have disconnected it for security reasons. I was reading another complain with same issue - this guy disconnected the motion sensor and found water inside, which was the issue. Seems like thi...

Brinks Plug-in Activated Security Light / goes on and off all night

Er
Oct 10, 2014

I bought this product 2 weeks ago. It worked great until this week, when the motion detector keeps going on about every 4 minutes, then shuts off. This goes on all night until I switch it off completely. I thought it might be the replacement bulb I had put in it, but it still does it without the bulb. Is this motion sensor defective?

Brinks Inc. / avoiding for money owed

Sb
Jul 23, 2012

Brink's Inc. lost one million dollars worth of merchandise bound for the Las Vegas Antique and Jewelry Show, which took place at the end of May and Beginning of June 2012. By the time they recovered our merchandise, the show was over. Basically, they cost us tens of thousands of dollar...

Brinks Security Lighting Model #7131B / no instructions in box

Re
Jun 27, 2011

Purchased the light kit and installed, there is no instructions for setting the motion activated light at all. The model # 7131B, had no paper work inside, how do we find a manual for this?????

Brinks Security Lighting / doesn't last long

Mi
Apr 11, 2011

We purchased a Brinks security light on Dec 4th, 2010. We did not keep the box which I do regret now. The light went out on March 20, 2011. It had the new bulb in it that is suppose to last for years and so energy efficient. Now I can't find out how to contact the company for warranty...

Brinks / light

Ly

Security light was bought December, 2010. Three month ago it just stop working, It turn on and never turn off, it just stayed on all the time. I try to turn it off and wait then turn it back on, and still did"nt work. I did"nt fine that same Light(convertible coach light, motion activated...

Broadview Home Security/Brinks Home Security / calls from [protected]

Ja

Florida Attorney General Bill McCollum received your email regarding your concerns with Brinks Home Security. Attorney General McCollum asked that I respond. I am sorry for the difficulties you have experienced. I have reviewed your correspondence and determined that the appropriate state agency...

Brinks Dusk-Dawn Light Model 7252 / faulty electrical and photocell

Ma

Purchased brinks dust-dawn light model 7252 from walmart and had it installed by a licensed electrician. The light began to emit smoke from its top and giving off a smell of electrical burning after several months. The fire department was called and the light was removed. Brinks company...

Broadview / Brinks / false & misleading sales

Cr

I asked for a security quote from Broadview. The salesman never told me that they were owned by ADT and also never told me that they owned my security system even after it was installed in my home. He also tried to charge me extra to purchase a warranty on THEIR security system. Very...

Brinks - Broadview Security / fees and cancellation

Ho

Ive been using brinks for a few years. They get you at first with the specials and discounts.. but once your persuaded to work with them . Even if you are unhappy with there service your stuck. you cant cancel their contrat. your responsible for remaining balance... ridiculous... if there...

Brinks (Now Broadview) Home Security / poor service and would not release from contract

Ms

After eight years as a customer, we had enough of problems with our Brinks (now Broadview) Home Security system and decided to move to ADT. Amazingly, we were told that they had been auto-renewing our contract every year, and that we were responsible for eight more months of service! After...

Brinks Home Security / I still owe after canceled service - 22 false alarms

Ne

I signed up with my new home purchase and agreed to prepay one year & pay $99 activation fee. Shortly there after I was in Europe on business and recieved a call that my front door alarm was going off, resetting and going off again. Came home a week later to find 5 notes from police and a...

Brinks Home Security / 6yrs customer - responsible for 3mths of charge even after canceling

Fr

I have been a Brinks customer for 6 years. I called to cancel the service a while ago but they kept sending balance due notices. I called again to cancel and the guy talked me into signing a contract for $180 a year and issued a "Credit" for the earlier balance due. After I received the...

Brinks Lighting / durability of product

Ju

I bought 2 outdoor fluorescent security lights for my home at one time. Neither of them are working now. They quit working about 3 weeks apart. They cost about $50 each, and an electrician put them both up. There is supposed to be a warranty for them. It appears that the either the circuit...

Brinks Home Security / will not release from contract

Gr

I was transferred in my job from Wesley Chapel FL to Indianapolis IN and moved with friends until my house sold in FL. I called Brinks to discontinue my service with them and was told I was under a 3 year contract ( which was not explained when purchased ) and that unless Icould show proof...

Brinks Security / scam and lies

I have Brinks Security. When I purchased their plan I also purchased the insurance to cover problems with the system. I recently went through Hurricane Ike. when I finally regained power, I noticed the alarm was not working. I called Brinks only to be told that the insurance I have been...

Brinks Armored / terrible experience

On 10-2 of 2008, I visited the office in Tampa near the airport when after I took my time to ensure a completely filled out and neat application, I took it to the receptionist which pointed out that I needed to put down the addresses to employers I worked for 6 years ago. I told her that I...

Brinks Home Security / cancel contract

Al

Wrote a letter to the EDT dept.asking to end my service as I was moving out of state and the house was under other contact. They mail me a letter to show proof that I moved, which I did. Called their customer service .switch me to collection I explain the problem, still with many calls and...

Brinks Home Security / extended warranty

Vl

Why purchase the extended warranty? I just recently went through Hurricane Ike and now my system does not work. I have their extended warranty plan so I called for assistance. Only to be informed that the insurance I have been paying for doesn't cover any type of disaster. What a joke!

Brinks Home Security Systems / video surveilance poor plan instal

Su

I had a security system installed just over a year ago. The system includes a regular electronic system as well as a video surveilance system The electronic system works well and there are no problems. Service is outstanding. The video surveilance department is unbelieveably difficult to...

Brinks Home Security / failure to pay damages!

Fr

We had Brinks Home Security install a home alarm system. I have no problems with their alarm. It seems to work fine. Their installers, however, unplugged our freezer during their installation and it resulted in $1,500 worth of steaks and other food being destroyed. We called Brinks and...

Brinks Home Security / horrible company!

Ro

I bought an alarm system from Brinks Home security at the beginning of 2007 and have had nothing but problems. The alarm goes off at least once a week for no apparent reason. After calling Brinks and being transferred to 8 different people, I finally was able to speak to someone who told...

Brinks Security Lighting System / instructions

Ja

Brinks Home Security: Brinks I am writing to discover what your advertising for the brinks home security system means. I have been watching the brinks home security commercials for years, and the only people I see who seem to need protecting per your commercials are either white women...