Brink's Global Services review: Misleading

I have had an issue with Brinks Home for a few months now. They were great in the beginning when I signed up. However, the problem really began when I discovered there was no signal going to central for six months. It took 2 more months after to rectify the situation. After they attempted to charge me $600.00 for a new panel I told them I was not longer interested in doing business with them. I was sent to their Texas home office and they promised me a new panel but said it is now custom for the general public to install the new panel. I didn't have much to complain about that except, WHAT? No big deal, it was an easy thing to do. Then I started having problem with them again. I was told because they bought out another company they would not be able to send a technician out to fix the new panel but they would have someone zoom me. WHAT? I demanded a technician as i had enough of their lies. They said it was written in my contract. I respectfully informed them I did not sign a contract. They refuse to help me and now I am electing to get my lawyer involved. Not once did I authorize them to service my account when the other company sold out to them. Not once did they alert me when my system was down communicating with central. Brinks Home is a scam and have no regard for their customers. Imagine all the folks in distress because of break in, thinking they would be safe. My suggestion is to report to the Consumer Affairs. This scam has got to stop.