Brink's Global Services
reviews and complaints

December 2020 I was forced to move and contacted Brinks customer service to cancel service. I was told it cannot be cancelled until I pay $750.00. I explained I lost my job due to pandemic and did not have the money. January 2021 I tried calling again with the same resolution pay the 750.00 which I did not have. Around June 2021 I called again trying to resolve this but the huge amount of money again which I did not have. I finally got put through to cancellation department and did the forms to submit. But, was told then it can't be cancelled unless I pay the money upfront. Again, I did not have. Each time I call the wait is 1 hour or longer to get through to someone. In June I was told my apartment was burglarized which was funny due to the system on wall disconnected and vacant apartment. I am 67 on a limited income without working but continued to pay the $47.00 up until November 2021 for no services provided. I was injured in October 2021 and cannot pay this anymore. I tried sending 25.00 for several months but I cannot do this anymore. I am partially disable and cannot make ends meet. Now you have placed a derogatory mark on my credit which has messed up my credit. I feel this should be removed and this nonsense of wanting all this money end. You have not provided any service to me since December 2020. You did send some letters stating you have tried contacting me which is a joke. The cell phone number on file is the same and has not changed in 25 years. I not going to call anymore because I am tired of spending hours on the phone wasting minutes to get the same on nonsense from customer service.

I started an alarm service with Protect America in October of 2019. Brinks absorbed Protect America in 2020

. When I called to cancel my service with brinks in May of 2022 I was told I am still in contract for another 5 months when I only signed a 2 year contract with Protect America and never signed any contracts with Brinks. I was told the only way I could cancel now would be to pay a cancel fee which I am already out of my service agreement terms.

Had contact with protect American for 35.00 a month tried to cancel when Brinks took over now they have broken the contract by raising the price to 41.00 I tried to cancel 4 times now just get put on hold till I get tired of holding or the close and disconnect my call. I am currently on hold in my one hour wait is going into the second hour. Now they are threatening to turn me in with credit bural and collection.

I been calling Brinks for two months and no one answers , I called customer service and they transfer me to cancelation department and I am on hold for 2 hours or more and I give up and hang up ! I have a life I work and I can't waist my time like this . I would like to cancel my account is been five years since I signed up not knowing it was for five years agreement . I would like to speak with a real person or need them to contact me via e-mail how to resolve my issue . All numbers I called [protected]-447-9239 )

Agent came to home said he would buy out the remainder portion left on old contract with Safe Home Security it essence he didn't buy out the contract I am now paying for two security systems yours and Safe Home's He left me a check it just wasn't enough the old company want's over $3000 I think it would be easier to cancel this account since it is just a month old

I purchased a brinks security system immediately after my divorce as,my ex husband is a very violent person. It installed fairly easily. But the camera never worked. Called customer service who told me it waa,my wireless signal, which I advised him it wasn't my signal because the camera captured things like rain but couldn't manage to capture anything else. Unresolved but! It did NOT capture my ex husband across the street shooting fireworks at my house.

Then all of the window sensors melted off. Because I live in florida. So they sold me SOLD me a tube of glue, which simply gummed up my windows. Tried to cancel. Was told no. Even though it doesn't work. Ok so paid my contract off in November. Noticed thry were will billing me called to make sure it was canceled. Oh yes! Said the rep. Today I got a bill saying somehow my contract now doesn't expire until 9/30/22 even though I had contacted brings to cancel and I ower them 249.95$ I'm not paying. I've had my front window wedged open ! No alarm. Fireworks shot at my house. No pictures. An attempt to come though my bedroom window. No alarm. I'm NOT PAYING ONE MORE CENT.

My 3 years monitoring service with Brinks Homes ended in April 2022 Customer Number: [protected]. I called in March and was told I cannot cancel ahead of time and have to call back at the end of the contract to cancel. I tried to reach them from 01-032 May by phone and chat unsuccessfully. I was always told that their cancellation department is unavailable. On Tuesday, May 3rd after a 2hr hold, I was able to speak with a manager who informed me that the only way to cancel was to sign a docusign document that will be emailed to me and which expires in 7 days if I don't sign. He assured me that this will be sent to me by email within 36 hours. As of today 8th May, I do not have any email. I chatted with a CS rep today to remind him to send me the cancellation email. He told me he is not able to help and that I have to call to talk to their cancellation department again. The problem is the hold time is 2 hours plus. They are literally making it impossible to cancel contracts with them. My 3-years contract has ended and I want this canceled. I'm not interested in continuing services with this company.

in 2012, I entered into a service contract for home security with Capital Connect. This company sub-let monitoring service to Monitronics Security which morphed into Moni and then again into Brinks. I did not enter into a service contract with Monitronics, et.al, but wound up with them eventually with this in place security service. The support has been dismal and in 2021, the power went out at my home and it took 25 days for Brinks to notify me that there was a problem at this 2nd home where we were not staying during this time. We lost a refrigerator/freezer full of food and diabetic insulin as well as a chest freezer full of food. Brinks stated they only check the service at the beginning of each month. That is not security monitoring. In early 2022, the control panel battery was indicating it was low and Brinks stated they would send a technician and a date scheduled. No representative showed up and no call received to inform of that change. I called and was told that the representative who stated a tech would be out had no authority to have scheduled that and we were told it would be 6 weeks before a rescheduled visit would happen. I was told to purchase a battery on Amazon and install it myself. I did. In this process, the control panel indicated the motion detector was not functioning so I again requested assistance from Brinks and they sent a replacement but it was not one compatible with my control panel so I had to repair the damaged one, damaged when installed by Brinks, put in a new battery and hope for the best. It worked so we could leave for our other home. On return, the security camera system was shut down by Brinks stating the number of recorded views had exceeded 3,000 in the month so it was shut down until the new month, May 2022. When I called Brinks I was met with no U.S. customer service representatives and I decided to terminate the service for breach of contract by Brinks and fraud, calling ADT to get a new system with reliable monitoring service. On calling Brinks to inform that we were terminating our contract, no matter all of the failures here briefly noted, I was told that there was some 32 months of contract obligation and Brinks would not terminate without payment for that amount of months disregarding all of the reasons of breach of monitoring responsiblities and damage to our property that could have been avoided had they actually been watching the residence/service and seen the loss of power to the control panel at a time before 25 days had lapsed. The original contract from 2012 with Capital Connect clearly states we entered into a Monitoring Contract and that CONTACT would be made for service failures, by phone, which did not happen for 25 days after the service failure at the residence. The cumulative breach(s) of the original contract, which by its binding language on Monitronics, Moni and Brinks Security, do obligate Brinks to have made a timely notification of the failure which they did not do from April 12th to May 05th, 2021 which is a breach of performance and by the language of the contract, negligence. This coupled with the failures to provide service/technical service constitute a breach of the agreement requiring termination of the contract. Monitronics had 10 years of monitoring payments from our account and valued so little, our account, they trampled our rights necessitating a change in security providers. The contract is null and void for negligence and if they resist, then litigation/arbitration is necessary, but be on notice, I have all of the documentation necessary to prevail and that includes scores of complaints and adverse settlements for negligence on Monitronics part to back up my legal position. Choose wisely.

I've been trying to cancel our Brinks Home Security system since October 2021. Brinks said we had a contract with a cancellation fee of $1500. We have never had a contract with Brinks. We "inherited" the system when we bought our home more than 25 years ago. They said they would send a copy of the contract within 72 hours. We waited for several week and never received the "copy." At that time I stopped paying the monthly fee and subscribed to another home security company. After several months we received an overdue bill from Brinks. In December of 2021 I sent a registered letter to William Niles, Brinks CEO, explaining the issue and requested cancellation. Since then we have received several overdue notices and, finally, a letter threatening collection action - which would affect our credit rating.

the other day i had a low battery alert, I talked to 3 different people that day. finally, they decided to send me another battery. when i received this battery i in stalled the battery and let it charge for 24 hours. it never charged the battery so i called customer srv again they said they needed to send a tecnition out to check the problem. the problem is that i have no alarm system until may 16th and i have 30,000 dollars in equiptment in my basement. i am very upset about this what to do! need a alarm system for security now.

thanks let me know what you can do?

I was a customer for six years. I got security equipment then. My contract was extended twice, and I've asked for a "refresh" on my equipment; I was told no, that Brinks didn't do that. If I were a new customer, they would have provided new security equipment.

When I received an email stating I could have my security monitoring "locked" in for three years (new contract) at $600 a year, I started looking for a new security system. I found a highly rated home security company that drastically reduced my cost and provided excellent services - with no contract.

Bye-bye Brinks.

1. They increased my rate without prior notification.

2. I've been trying to cancel since February 2022.

3. Called multiple times with no resolution.

a. Only people can speak to are the ones that want to collect payment

b. They transfer me to the “Loyalty dept” to cancel but the call drops or I’m on hold forever

4. Texted multiple times.

a. There’s no way to cancel via text, you must ask for an agent

b. They say they’re getting an agent but one never comes on

c. Can ask to be contacted when an agent is available so tried this. The agent texted back at 6:07am MST 4/18/22 when my ‘do not disturb’ was on so missed the text

5. Website says to call the 800# to cancel so no way to cancel there.

6. I sent letter 3/22/22 to the only address I could find for them listed below to notify them of the problems I’ve had cancelling. Never received a response except collection letters and calls with different amounts due and now a statement showing on 4/25/22 showing $156.03 due including fees for late fee, cost recovery fee, and paper statement fee.

7. They’ve disconnected my access to the website and started charging me a paper statement fee.

I was with Spectrum and Warner Cable for 35 years, then Brinks bought Spectrum. I never had a complaint until Brinks took over. I have been calling for three months to cancel but I have been on hold for over an hour to four hours. I asked for an email address to complain and was given a fake email address by Brinks. I was quoted a contract price but was never told about the UNDISCLOSED fees. There is a $6.40 cost recovery fee monthly plus tax. I never agreed to pay $39.00 a month for dial up monitoring, I was told it was $29.00! I wrote them three letters and never got a response. I have changed companies because of their lack of honestly and horrible customer service. I am still being billed with late fees by a company that makes it impossible to call, email or get a response from a letter. Brinks is only concerned with money!

They are only

I have tried numerous times to cancel my home security service with Brinks. This last time I held the line for 3 hours and when I got through to a representative he told me he will send me an email. The only email I received was for an offer to sign up for $24.99. This is abusive to customers and bad business practices. I would like my account canceled. I am not going to call back only to be placed on hold another 3 hours. it is a deliberate act and this company should be held accountable for misleading customers and charging customers for services they no longer want.

They will fraudulently charge you. I would give them -10 stars

The system never worked. So when I went to cancel the contract I was told to submit a letter. I did send a written letter to cancel the account. I never got any communication back, nor did I get any communication about the account's overdue status. Two years pass and I'm getting harassed by collections. I tried to call Brinks to review the account and they refused to talk to me. The collection company won't remove the charges because Brinks sent them an Excell file showing that they continued to charge my account after I had formally requested the cancelation. Now I'm forced to pay $600 because this company is nothing but a fraudulent company. Don't get involved.

Called (Brinks) [protected] at 10:55 a.m. on 4/11/22 and selected cancel service from the options. I was on hold listening to how important my call is until 12:35 when finally answered, told him why I was calling to cancel service. He asked several questions and put me back on hold. I waited until12:55 when I finally gave up and hung up.

While on hold all this time I also texted 274657 (the hold message suggested this) to try and cancel service. I received a reply 45 minutes later. After answering several questions I was given another number to call [protected] to cancel, suggesting I call at 8:00a.m. so I wouldn't have to be put on hold so long next time.

Their customer service seems to be set up to make it extremely difficult to cancel their service.

Brinks is abusing something called a "Cost Recovery Fee". I signed a contract for a monthly fee for service. They then included this initially small cost recovery fee which seemed like a tax (.97c). That fee has now increased, without notice, to $6.40 monthly which is roughly a third of the monitoring fee. They appear to set this fee at whatever they choose which makes the contract rate that you agreed to meaningless. I've now been on hold for more than 2 hours trying to cancel. Based on the reviews here, I may be waiting a long time. This is deceptive and dishonest. There should be a class-action lawsuit initiated.

I have had nothing but problems with this company. They do anything and everything to keep you hooked. I started a new contract in January, they were supposed to come and install a camera and set it up on my phone. They have not showed up. They did not even call. My bill keeps going up from what was agreed on. They applied a cost recovery fee of $6.40. Cost recovery? Now this bill says they will start charging $4.99 per bill to cover their mailing me a bill. How is that legal? Let's see $6.40 cost recovery fee, $4.99 for their mailing cost. That is $11.39 added to my bill for cost that are theirs not MINE!

My Protect America system has become outdated, so I have been trying to cancel the service for a few days now. They are trying to demand that the customer sign a contract form to cancel, when the current balance is zero, plus they are trying to get another 30 days' pay for monitoring when my system is dead. Each email they send is a NO REPLY mail, making it difficult to communicate with them. I have no reason to sign a contract to cancel. Therefore, I want the service cancelled 03/31/2022. C Puckett, 336.374.3658.

February 1st 2022 I tested my system to see if my system was working properly.

It was not responding so I call customer service and was not able to reach anyone. Made several attempts but was unsuccessful. When I received my statement there was an increase in my service but no explanation for the increase and my service was not working. Due to the fact that I could not reach customer service I went to bank and put a stop payment on this services. I received another statement for payment after I have stop payment and my system is not working. I feel Brinks Home Security owes me a refund for the service that was paid before stopping payment.