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Brink's Global Services

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Customer Service

+44 208 831 5900 (United Kingdom & Europe)
+1 804 289 9600 (United States)
+32 32 342 151 (Belgium)
+352 425 151 267 (Luxembourg)
+31 102 421 414 (Netherlands)
+7 495 775 6252 (Russia, CIS & Baltiс Countries)
+61 283 968 888 (Australia & New Zealand)
+852 28 779 717 (Hong Kong & Philippines)
+65 65 917 799 (Singapore & Malaysia)
+27 113 922 006 (South Africa)
+66 26 300 661 (Thailand)
+84 838 444 681 (Vietnam)
+54 114 016 4400 (Argentina)
Unit 3, Radius Park Faggs Road
Feltham, Texas
United Kingdom - TW140NG
United States

New York
580 5th Avenue Suite 400 New York, NY 10036 USA
Tel: +1 212 704 9500
Fax: +1 212 704 5272

Los Angeles
550 South Hill, Room 805 Los Angeles, CA 90013 USA
Tel: +1 213 627 4609
Fax: +1 213 623 3402

Miami
36 NE 1st St. Suite 742 Miami, FL 33132 USA 
Tel: +1 305 379 3363
Fax: +1 305 379 6336

Canada

Montreal
9630 St. Patrick Street Montreal Quebec H8R 1R8
Tel: +1 514 363 1415
Fax: +1 514 363 5289

Toronto
1000-One Robert Speck Pkwy Mississauga Ontario L4Z 3M3
Tel: +1 905 306 9600
Fax: +1 905 306 0848

Belgium
Hoveniersstraat 2, Box 408 B-2018 Antwerp, Belgium

France
2, rue des Voyelles Boite Postale 10480 95708 Roissy Ch. De Gaulle Cedex France

Germany

Frankfurt
City Süd, Geb. 537, Block F, 4 OG 60549 Frankfurt-Airport Germany
Tel: +49 696 971 1160
Fax: +49 696 971 1170

Munich
Terminal / Modul G / Room G 183 D-85356 Munich Airport Germany
Tel: +49 899 759 4295
Fax: +49 899 759 4299

Greece
52 Koritsas st., Votanikos 104 47, Athens, Greece

Italy
Via G. Ferraris 146 Arezzo, 52100, Italy

Luxembourg
8, Rue de Bitburg L-1273 Luxembourg - Hamm
Fax: +352 425 151 259

Poland
Ul. Bokserska 64 02-690 Warsaw Poland

Switzerland

Geneva
Aerogare Fret, Case Postale 1115 1211 Geneva 5 Airport
Tel: +41 583 300 190
Fax: +41 583 300 191

Zurich
Operation Center 1 PO Box 34 8058 Zurich Airport
Tel: +41 583 300 000
Fax: +41 583 300 001

Turkey
Leylak Sokak, № 1 Nursanlar Is Merkezi 4. Kat № 17 Sisli Kustepe/Sisli Istanbul Turkey
Fax: +90 212 250 3373

Australia & New Zealand
6/4 Huntley Street Alexandria NSW 2015 Australia
 
China

Shanghai
Room 807-809, Grand Soluxe Zhongyou Hotel Shanghai №969 Dong Fang Road Shanghai 200122, China 
Tel: +86 215 169 8686
Fax: +86 215 054 0471

Beijing
19k, Oriental Ginza Building, 48DongZhiMen Wai Street, Beijing, 100027 China
Tel: +86 105 979 2607
Fax: +86 106 551 0586
Hong Kong 
10/F Kailey Tower 16 Stanley Street Central, Hong Kong
Fax: +852 28 779 565

India
The Summit Business Bay Unit 307, Level 3 Sant Janabai Road Off. Western Express Highway Vile Parle (East) Mumbai – 400057 Maharashtra India

Japan

Tokyo
5-13-1-2F, Shinbashi, Minato-ku Tokyo 105-0004 Japan
Tel: +81 364 357 830
Fax: +81 364 357 850

Kansai
3-2-11-506, Isobedori, Sannomiya, Chuo-ku, Kobe-city, Hyogo 651-0084 Japan
Tel: +81 782 317 171
Fax: +81 782 317 172

Singapore
1 Kaki Bukit Road 1 № 02-33 Enterprise One Singapore 415934
Fax: +65 62 867 227

South Africa
9 Derrick Road Spartan, South Africa

Thailand
919/586-591 Jewelry Trade Center Building 47th Floor, North Tower, Silom Road, Silom, Bangrak Bangkok Thailand 10500 
Fax: +66 26 300 660

Vietnam
Room 407A, 4/F, SCSC Cargo Terminal 30 Phan Thuc Duyen Street, Ward 4 Tan Binh District, Ho Chi Minh City Vietnam
Fax: +84 838 444 696

UAE
P.O.Box 85079 Dubai Airport Freezone Dubai United Arab Emirates
Fax: +971 42 996 946

Argentina
Av. Int Francisco Rabanal 3120 Buenos Aires
Fax: +54 114 016 4417

Brazil
Rua Samaritá, 1117 - 5o. Andar – Jardim da Laranjeiras São Paulo SP, 02518-080

Mexico
Dr. Andrade № 60 - A Col. Doctores, Delegación Cuauhtémoc C.P 06720, México, D.F

Complaints & Reviews

cancel contract

Wrote a letter to the EDT dept.asking to end my service as I was moving out of state and the house was under...

extended warranty

Why purchase the extended warranty? I just recently went through Hurricane Ike and now my system does not...

video surveilance poor plan instal

I had a security system installed just over a year ago. The system includes a regular electronic system a...

failure to pay damages!

We had Brinks Home Security install a home alarm system. I have no problems with their alarm. It seems to work fine. Their installers, however, unplugged our freezer during their installation and it resulted in $1,500 worth of steaks and other food being destroyed. We called Brinks and after 6 months of phone calls, they decided they'll pay us $500. Even though we have the damaged good, they're claiming we have no proof. They claim they wanted paper receipts for all items. We gave them pictures of all the damaged items showing the prices. They still refused to give us the full value of the food. This company will screw you.

  • Je
    Jerry C Apr 02, 2009

    $1, 500 worth of steak and food? First off, I don't work for Brinks, I'm just here to do research before I decide on my purchase. But really, get over yourself.

    0 Votes
  • Fo
    forums123 Jul 03, 2009

    Can you try and Take them to small claims court? Its only $30 - 100 to file in most places and you don't need a lawyer and they can't bring one either.

    I'm had them for 4 1/2 years now and mostly good service but recently their customer service gave me a really bad attitude on the phone and they wanted to charge me $120 or something per hour to have a rep come out and fix my phone lines so they work with the alarm system after I changed phone companies. I have their "Platinum Service Plan" which is like $5/month extra but they still don't care. Its not what I was told when I signed up. I ended up figuring out the wiring myself.

    Also, they recently broke the contract billing terms by automatically increasing my monthly rate without warning. I was told it would never increase as long as I remain a customer. I was set at $32.99 and then recently they just started charging me $34.99 without notice. Its really shady! Beware of their billing practices and contracts. Read everything in the contract and get the sales person to sign a separate contract that you draw up which covers any extra promises he/she makes such as "your rate will never change"

    Dave

    0 Votes
  • Ro
    robert522 Oct 02, 2009

    the contract clearly states that the service plan does not cover any thing that YOU do to the system ie change phone carriers change out doors or take a hammer to the keypad and why would it im a tech for a dealer branch and ive experienced them all and have never had a customer complain once it was explained and if ive said it once ive said it a hundred times READ YOUR CONTRACT no one can complain about anything that they themselves have signed off on

    0 Votes

horrible company!

I bought an alarm system from Brinks Home security at the beginning of 2007 and have had nothing but...

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