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Customer Service

+44 208 831 5900 (United Kingdom & Europe)
+1 804 289 9600 (United States)
+32 32 342 151 (Belgium)
+352 425 151 267 (Luxembourg)
+31 102 421 414 (Netherlands)
+7 495 775 6252 (Russia, CIS & Baltiс Countries)
+61 283 968 888 (Australia & New Zealand)
+852 28 779 717 (Hong Kong & Philippines)
+65 65 917 799 (Singapore & Malaysia)
+27 113 922 006 (South Africa)
+66 26 300 661 (Thailand)
+84 838 444 681 (Vietnam)
+54 114 016 4400 (Argentina)
Unit 3, Radius Park Faggs Road
Feltham, Texas
United Kingdom - TW140NG

Complaints & Reviews

brinks 100w metal halide dusk to dawn activated security light

We purchased new at Walmart less than a year ago. It just quit working. We changed the eye on it. The bulb i...

the brinks model 7011b

I am no sure this is the right place for my complaint. I bought 2 Brinks activated security outside lights, model 7011B . Bulb #7055 JCD 3400 lums, halogen. I bought them about 2 weeks ago at Wal-marts.

My problem is that the lights wouldn't keep a bulb lit for more then two hours, and then burn out. I now have gone through 5 bulbs I bought at wal- marts store.at a cost of about $4 or$ 5 each.

Is there a problem with this model light?
And what can I do about it.
I hope you could let me know what to do.
Thanking you in advance,
Andrew Vitti
email [protected]@bellsouth.net

100w halide light model 7252

The lag bolts that come standard for installing the light assembly are very weak and 2 of them broke on...

motion activated security light 7120w

Was working fine in two weeks - until we got a rain storm. Now it's lighting all the time, and we have disconnected it for security reasons. I was reading another complain with same issue - this guy disconnected the motion sensor and found water inside, which was the issue. Seems like this product is NOT waterproof and safe for outdoors use. It's dangerous, and the product should be recalled!

goes on and off all night

I bought this product 2 weeks ago. It worked great until this week, when the motion detector keeps going on...

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avoiding for money owed

Brink's Inc. lost one million dollars worth of merchandise bound for the Las Vegas Antique and Jewelry Show...

no instructions in box

Purchased the light kit and installed, there is no instructions for setting the motion activated light at all. The model # 7131B, had no paper work inside, how do we find a manual for this?????

doesn't last long

We purchased a Brinks security light on Dec 4th, 2010. We did not keep the box which I do regret now. The light went out on March 20, 2011. It had the new bulb in it that is suppose to last for years and so energy efficient. Now I can't find out how to contact the company for warranty on the light. It has a one year and only lasted 3 months. We have purchased Brinks lighting for the last 4 yrs. Every time they last less time. This last one took the cake though. I am very unhappy with this product.

  • Xx
    XXXXXXXXXXXXX Apr 11, 2011

    Dear All

    This complaint board site is fully fake. They are playing HAVOC with innocent victims by bullying them. This is the biggest racket on the earth.

    Anybody can post any complain which mostly happens to be vague and false. What this people do is they have floated lot of reputation management companies. They are in sync with this complaint board site.

    Anybody can upload any type of complaint about any person or organization. They also allow to use foul and abusive language on their website. To save their reputation the people who are the victims approach these so called reputation management companies which is floated by this website and make lot of monies.

    This website (complaintsboard.com) do not bother to check whether the complaint uploaded in their website is true or false. They only allow people to upload. There is no verification of truth here.

    Any body can upload any damning and untrue piece of article which is harmful.

    Complaintsboard.com should have first the ethics to verify the facts before they publish on a public platform.

    There are many persons who are jealous nature and they are just uploading all sorts of wrong and invented stories.

    So all readers be aware of this complaint board site.

    May be you will be the next victim.

    BEWARE OF THESE CHEATS – COMPLAINTSBOARD.COM

    0 Votes
  • De
    Dean Carlile Apr 11, 2014

    The motions sensor light is very nice, but we have some questions. The instruction booklet was not in the box. Most of the installation can be done, but there are some buttons on the light we can"t figure. It would be most helpful if you could mail us the instruction book. Thank you.

    0 Votes
  • He
    heavy360 Jan 14, 2016

    hi my brinks outdoor lighting security unit works very good, "but" when i bought a pack of new halogen bulbs, the 1st 1 worked great, but the 2nd 1 i can't get it into the lighting fixture, it's just a very little bit to long. the bulb is a #7057 2 pack. can you help .. thanks john watkins.. i live at 16509 accolawn road, accokeek, md. 20607..

    0 Votes

light

Security light was bought December, 2010. Three month ago it just stop working, It turn on and never turn off, it just stayed on all the time. I try to turn it off and wait then turn it back on, and still did"nt work. I did"nt fine that same Light(convertible coach light, motion activated, polishted brass) at any of the stores here. I gat it at Walmart. Lowes, and Home Depo are out of it too. I now have only one light that works and one that dont work, they are on each side of my garage.

  • Ts
    tsilver Apr 17, 2009

    I see other complaints about not having directions for the Brinks Security Lighting Systems model 7222w and they are dated 3 years ago and I just purchased this Brinks light and there are still no instructions. I cannnot find it on line either.

    0 Votes
  • Hp
    HPIC Apr 17, 2009

    I work for the company that supplies the lights and would be happy to send you the instructions. I couldn't find any contact information on your post so please e-mail us at [email protected]

    0 Votes
  • Ro
    rob lowe Apr 17, 2009

    i purchased bar code 3920897490 item 7063 100 watt bulbs and its defective please send refund or replacement, purchased at wal mart perris blvd perris ca purchase price $9.97

    0 Votes
  • Hp
    HPIC Apr 20, 2009

    My company, Hampton Products the manufactorer of this bulb, is happy to help you with your defective product. Please feel free to e-mail us at [email protected]

    0 Votes
  • Ed
    eddie mitchell Dec 09, 2010

    bought 6 lights from walmart all are bad except one. Bought replacement bulbs from walmart. All bulbs bad, last no more than a month.

    0 Votes
  • So
    SoccerPhreak Feb 19, 2016

    I have set the length if time for the light to stay on if motion is detected to 10 minutes. The problem is that or doesn't even stay on for one minute. How do I fix this. Yes, I double checked the switch.

    Jonathan
    [email protected]

    0 Votes

calls from [protected]

Florida Attorney General Bill McCollum received your email regarding your concerns with Brinks Home Security. Attorney General McCollum asked that I respond. I am sorry for the difficulties you have experienced.

I have reviewed your correspondence and determined that the appropriate state agency to address your concerns is the Florida Department of Agriculture and Consumer Services, Division of Consumer Services (DACS).
The DACS is the state agency assigned responsibility for processing consumer complaints in this area. The DACS registers non-exempt telemarketers and administers provisions of the Florida Telephone Solicitation Act which includes the State's No Sales Solicitation List. I am forwarding your complaint to DACS. For further information about telemarketing, please visit DACS's website:

http://www.800helpfla.com/

You may also contact DACS at:

Florida Department of Agriculture and Consumer Services Division of Consumer Services
2005 Apalachee Parkway
Tallahassee, Florida 32399
Telephone: [protected]
Toll-free within FL: [protected]

To reduce the number of direct marketing solicitations you receive by phone, you may also remove your name and phone number from national calling lists by contacting the Direct Marketing Association's Telephone Preference Service, Post Office Box 1559, Carmel, New York 10512. For more information visit that agency's website at:

http://www.the-dma.org/index.php

You may also file a complaint about violations, by calling [protected].
More information is available on the Federal Trade Commission's website
at:

https://www.donotcall.gov/

Thank you for contacting Attorney General McCollum's Office. I hope this proves helpful. If you would like to keep current with news on Attorney General McCollum's efforts to fight fraud please follow this link and subscribe to the Attorney General's weekly and monthly electronic
newsletters:

http://myfloridalegal.com/NewsBrie.nsf/Subscriber

Sincerely,

Carmen James
Office of Citizen Services

PLEASE DO NOT REPLY TO THIS E-MAIL. THIS ADDRESS IS FOR PROCESSING ONLY.

To contact this office please visit the Attorney General's website at http://www.myfloridalegal.com and fill out the on-line contact form.
Again, thank you for contacting the Office of the Florida Attorney General.
________________________________________________________________________
INTERNET MESSAGE RECEIVED BY THE ATTORNEY GENERAL'S OFFICE ON 05/03/2010


13328 Tropic Egret Drive
Jacksonville, FL 32224
Phone:
Email:

RE: Brink Security

Subject: calls relentlessly, no message

I keep getting phone calls to my cell number from [protected]. I did some research and found it was from Brinks Home Security. I called and told them to stop calling me. They call, do not leave a message and I am tired of this. I do not own the residence I am living in, I am planning on moving and do not like my cell minutes being wasted by unsolicited companies. I've already told them to stop calling, but it still continues. My land line is on the federal do not call list, and have not received calls from them.

Can something be done to put an end to this?

Thank you,

faulty electrical and photocell

Purchased brinks dust-dawn light model 7252 from walmart and had it installed by a licensed electrician. The...

false & misleading sales

I asked for a security quote from Broadview. The salesman never told me that they were owned by ADT and also never told me that they owned my security system even after it was installed in my home. He also tried to charge me extra to purchase a warranty on THEIR security system. Very disappointed with their lack of honesty and the deceptive sales practices. If I knew they were just another ADT company, I wouldn't have asked for a quote.

  • An
    Anon778 Feb 12, 2010

    The ADT transition hasn't fully taken place yet and everything is kind of in limbo. I can say this as a former Broadview / Brinks employee who is now actually employed at the real ADT. Broadview employees are working buisness as usual until everything happens, which is expected to be sometime in the third quarter.

    Brinks systems were always sold as a lease. If you wanted to actually own the equipment, you had to pay extra. But the truth of the matter is, the systems contain proprietary programming that render the control panels useless for other companies to take over. As such you are best to just keep it as a lease anyways as if you end up moving, you would be unlikely to take the hardware with you.

    0 Votes
  • Yo
    youdecide Feb 18, 2010

    ADT doesn't own Broadview. Tyco which is the company that owns ADT is trying to buy Broadview Home Security. Who knows if the SEC and shareholders will really let this happen. At any rate, your experience was more about an unhonest salesperson rather than an unhonest company. You could talk to the Authorized Dealer that sold you. Their name should be on the top of the "Installation Agreement" form that you should have gotten. Hope this helps.

    0 Votes

fees and cancellation

Ive been using brinks for a few years. They get you at first with the specials and discounts.. but once your...

poor service and would not release from contract

After eight years as a customer, we had enough of problems with our Brinks (now Broadview) Home Security...

I still owe after canceled service - 22 false alarms

I signed up with my new home purchase and agreed to prepay one year & pay $99 activation fee. Shortly there after I was in Europe on business and recieved a call that my front door alarm was going off, resetting and going off again. Came home a week later to find 5 notes from police and a fine for false alarms. Repair man came out and spent 4 hours going over system. Worked for one week straight, then the same false alarm. Another day off work to wait on repair man. Two more hours and system deemed fixed after puting all new sensors in. Flash forward a few month of no issues till my next business trip in Chicago. Same MO, front door alarm going off and resetting. Come home with fine from Police and form letter stating that the Police has put a DNR (do not respond) on my address. I call my friends at Brinks to complain and tell them to cancel my service immediately...this is June 2007. After that I never set the alarm again. Now I recieved a call from a collections agency saying I owe them $335 on my contract. I am shocked as you might imagine. I call their customer service, get run around, and am told there is no-one in the company that will talk to me about the matter...but I can write a letter. Even after I expalined I do not recall signing a three year contartct and even if I did I should have the right to cancel as the service was awful. DO NOT DEAL WITH THESE PEOPLE!! I am still in denial about how this is going to play out but I am certain I will be out some money...

6yrs customer - responsible for 3mths of charge even after canceling

I have been a Brinks customer for 6 years. I called to cancel the service a while ago but they kept sending balance due notices. I called again to cancel and the guy talked me into signing a contract for $180 a year and issued a "Credit" for the earlier balance due. After I received the contract, I decided not to pursue it as it was still expensive for me for the level of service I was receving. I called to inform them that I will not be signing the contract and to cancel all the services. The lady was really nice when she was still trying to sell me the contract. But when I insisted on canceling, she put the earlier balance due (that was "Credit"ed by the other guy) back on my account. I kept saying that I called earlier to cancel but she wouldnt listen because I am no longer a contract. They dont have a "record" me calling them to cancel. Is that my fault?

In summary Horrible customer service. If you treat a customer of yours for six years (paying every month like clock work) like this - not sure how you will survive in this down economy. I am for sure going to tell everyone I know and all the websites I can complain on.

  • Jikari Jul 07, 2009

    To my understanding, the credit on the account was given in lue of the new contract. But upon declining the new contract, technically in my view, that cancels the credit issued.

    Your best bet, would be to call them back, and ask to speak with a Manager.

    0 Votes

durability of product

I bought 2 outdoor fluorescent security lights for my home at one time. Neither of them are working now. They quit working about 3 weeks apart. They cost about $50 each, and an electrician put them both up. There is supposed to be a warranty for them. It appears that the either the circuit board or sensor on either or both of them is out. What do I need to do to get help?

  • Hp
    HPIC May 21, 2009

    Please call or e-mail Hampton Products, the company who manufactures your lights, a customer service rep will be happy to help you. 1-800-562-5625 [email protected]

    0 Votes
  • Ir
    ironhorserj Sep 23, 2017

    I bought one of your motion activated security lights.I have bought 7 or so bulbs in about 3 months and they were out for a month and a half because i didnt want to buy anymore bulbs.Finally bought 2 more the other day just to see if i followed your instructions completely and 1 lasted 2 days the other is still going(its been approximately 1 week)so far. Why would these lights do this?I am about to take this one down as soon as it blows another bulb and i will be looking into different brands.After spending around 50.00 on the light then 7 or 8 bucks a piece on the bulbs and then them only lasting sometimes a day or so it gets real costly.

    0 Votes

will not release from contract

I was transferred in my job from Wesley Chapel FL to Indianapolis IN and moved with friends until my house...

scam and lies

I have Brinks Security. When I purchased their plan I also purchased the insurance to cover problems with the...

terrible experience

On 10-2 of 2008, I visited the office in Tampa near the airport when after I took my time to ensure a completely filled out and neat application, I took it to the receptionist which pointed out that I needed to put down the addresses to employers I worked for 6 years ago. I told her that I had no idea what their address or phone numbers were and she told me that I could go to the Social Security Administration and find out there. I told her that there wasn't no way I was going to go there and do all that with gas being this expensive these days and no promise of getting hired. I then asked for her boss and after telling him the same thing, he immediately got very rude with a violent attitude. I told him the same thing that I told her and I asked for his boss's name. He told me that he was the boss. I told him that I wanted his boss because everybody has a boss. He took my application and threw it in the trash where I could see him do it and told me that I had 30 seconds to get off the property. I left the property and when I cleared the gate, I noticed that he had followed me outside and started yelling at me. I thought he was going to jump the gate! After getting home, I called the main branch and he told me that he would have the person that handles these things call me back later. When he did call me back, he was telling me that their story differed from mine and, in other words, it was going to be their words against mine. He told me that I wasn't allowed on the property anymore and told me that a fellon shouldn't be applying for a job there to start with. I am not a fellon and I don't know where he got that from!

  • Ga
    garyjjj Jul 08, 2019

    They get all upset when people cheat or rob them, but when one of their drivers wreck a woman's motorize wheelchair they refuse to make restitution. Over a year ago a Brink's driver in Columbus Ohio made a right turn on red without stopping and hit my wife and her motorize wheelchair. She suffered minor injures but her chair sustained over $4000.00 worth of damaged, which we had to pay out of pocket from an advance on my retirement account, on a $30, 000 less then a year old chair. They claim "he said she said" because the Columbus Police officer refused to take third party witness statements. They offer less than a $1000.00. They are very hypocritical.

    0 Votes