The reason of this letter it’s to complain about Cheaptickets.com, AirEuropa Airline, Iberworld Airline and the TSA department due to our flight on January 15th 2011 to Cancun, Mexico.
We arrive to Madrid Barajas International Airport to take our flight with AirEuropa with destination Cancun Mexico. As soon as we arrive we headed to the check in desk and the lady at the moment inform Us that the flight was going to be carried by Iberworld which took us by surprise because there was NO information about the flight being change or any partnership with Iberworld and Cheaptickets.com and AirEuropa never mention Iberworld Airline on their websites, confident that nothing was going to change we check our bags and We were ready to pay 60 Euros per extra luggage, At least that’s what we were thinking, because in Cheaptikets.com and AirEuropa.com websites that’s the information giving to their customers.
Our surprise was bigger when at Iberworld we were told that the extra 2 bags was going to be charge 10 Euros per Kilo, making a huge total of 583 Euros!! Upset for the big amount to pay we were told that the price in AirEuropa and Cheaptickets.com didn’t matter at Iberworld because We didn’t book Our flights with Iberworld, and They would Not Honor AirEuropa and Cheapthikets policy .
After going back and forward with this ordeal, we end it up paying 500 Euros, which is close to $750 American. After literally crying to the Airline manager.
Cheaptickets won’t pay us our money even after they told us that what AirEuropa and Iberworld did its Illegal and Does Not respect their Policy. All what we been offered it’s a $100 dollar voucher!!! Really??? My wife and I still in Mexico because these companies won’t pay us back our money or at least half of it.
I contacted the TSA regarding false documents to enter into Mexico that AirEuropa issue Us, because Iberworld insisted that Me and my wife need it a return ticket to enter into Mexico and to let us board the plane otherwise we wouldn’t be flying into Mexico so they issues a Fake ticket. The TSA don’t care at All, so my guess is They (TSA, Cheaptickets.com, Iberworld Airline and AirEuropa Airline) support Terrorism, because even when I Knew we didn’t need this False return ticket, they issue me a False return ticket and Nobody seems to care, and if they did this to an American and a Mexican travelers how can you know if they are not giving this False tickets to a Terrorist and people who really can take advantage of this documents.
Cheaptickets.com, AirEuropa Airline, Iberworld Airline and even the TSA support Terrorism.
All we want it’s Our Money Back!!! Who should I contact about this matter and of course if anybody cares about the False Visas to enter a country that AirEuropa it’s giving and Iberworld it’s accepting?
Any help will be much appreciated.