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CB Security Products and Services Brink's Global Services 1362 Essex Ave, Columbus, OH, 43211, US
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Brink's Global Services
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Brink's Global Services

1362 Essex Ave, Columbus, OH, 43211, US
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1 complaint
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Website
www.brinks.com
www.brinksglobal.com
www.brinksglobal.eu
Phone number
+1 (614) 291-1268
Category
Security Products and Services
Working hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 6:00 pm
Sun
Closed

Brink's Global Services reviews and complaints 1

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1:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Brink's Global Services has left an official reply on this complaint.

Brink's Global Services - Inability to cancel service due to planned move.

0n 070523 I phoned Brinks advising that as we were moving to a retirement community in September of this year I would need to cancel my account with Brinks at that time. I was informed that I had approved a renewal of my contract for 4 years on 02/21/23, and that cancelling it before its termination would result in the need for a final payment of $1,786.75 by 080523. I stated that I could not knowingly have agreed to a 4 year extension since we knew we would be moving to another home within the next 2-3 years. I asked to be sent proof that I had approved a 4 year extension. To date (072423) I have received no confirmation or follow-up of any kind.

Desired outcome: Discontinue Service on 10/01/23 with no penalty. I have always paid my bills on time since we started using this service with Monitronics 10 years ago

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Brink's Global Services representative's response
Jul 25, 2023 10:40 am EDT
Brink's Global Services customer support contacts
Phone numbers

+44 208 831 5900

+1 (804) 289-9600

Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

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View all Brink's Global Services contacts
Michael Greenman, thank you for your feedback. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Andrea.
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