Brink's Global Services review: Home security system thin door/window contact

What is written below is my response to a Brinks survey request on August 29, 2023. No one from Brinks has responded to my request.

I’m requesting a manager call and speak with me. The overall service was horrible minus the service technician that came out on August 25, 2023. This nightmare begins on June 19, 2023, this is the day I ordered the sensors. I am not satisfied having to pay a $100 service fee for the technician coming out. This could have been avoided if the correct sensors that I requested “Thin Door/Window Contact (2GIG-DW10-345)” had been shipped to me. This ordeal went on for over two months which led us to leave our home not totally secured while traveling on business trips. On three, yes, three different occasions I was sent the wrong sensors. I was informed by a Brinks customer service representative that the correct order was sent over to the shipment department each time. The problem I was told occurred in the shipping department. The shipping department keeps filling the order incorrectly. I was reimbursed postage cost for two of the returned sensors shipment. When the first set of sensors arrived my wife and I spent over three and a half hours on Saturday, July 1, 2023, on the phone with Sandra Sanchez (Brinks Technician) trying to get the sensors activated before realizing I was sent the encrypt version (eSeries) of Thin Door/Window Contact (2GIG-DW10E-345). I was also sent the Honeywell Model 5816WMWH. I already have some of these exact sensors in my home that I ordered from Brinks in previous years. I would call Brinks after receiving the sensor in previous years to get them activated. With assistance from Brinks technician, we installed and activated those sensors in no more than thirty minutes. No service technician had to come to my home. Due to negligent shown to my order I am requesting the service fee of $100 plus taxes for the technician coming out be reimbursed.

Is there anything else that you would like to share about your service experience to help us improve?

Training for the employee or employees in the shipment department who incorrectly kept filling my order.

Willie L. Tucker Sr.

27306 Spiral Canyon

San Antonio, TX 78261

Cell Phone: [protected]

Email: [protected]@gvtc.com