Bravofly

I was charged an additional insurance coverage without prior notice after completing my reservation with Bravofly. Their customer service staff said that I was not able to get any refund and I had to write in to claim after they send me the confirmation. It should not have happened in the first place! I am very surprised any company would behave so desperate.

After reading various reviews from customers, it's evident that Bravofly has left many travelers dissatisfied. Issues such as sudden flight cancellations, poor customer service, and difficulties in obtaining refunds have been recurrent. One customer mentioned being misled about luggage inclusions, leading to additional unexpected charges. Another highlighted the lack of communication and unhelpful responses when facing flight changes. It's crucial to consider these experiences before booking with Bravofly to avoid potential frustrations and inconveniences.

Booking ID: [protected]

Its total value is ₹46,976.96.

gift card redemption code:

[protected]

mail id: [protected]@gmail.com

gift card redemption option is not showing at the chekout page.

please send money directly to my account.

my account details are-

account no - [protected]

bank name- HDFC BANK LTD.

IFSC CODE- HDFC0007333

We booked and paid for Business class tickets- as advertised on the site- received confirmation of our Business class flights. When we checked directly with the airline, we were booked under economy class.

We cannot reach any other person except the call center agents and we have no answers to any of our complaints. It's fraud to advertise one product- take the clients money and never deliver on what was received.

While i was looking for flights online i compared with few agencies on Cheap Flights.com. Bravofly had a good offer where i was given a Discount for using Mastercard. While confirming my booking the Total fares were SGD 1509.08 including agency fee and taxes etc. However when the transaction was complete the charged me a total of SGD 1581.98.

After Getting the Speak to customer care agent. He told be the was an additional charge of agency fee which was hidden and refuses to show me any proof of detail transaction.

Dear Sir, I am canceling my return ticket and processed to refund but refund amount is very less.

I am very disappointing for this service & I am very hessite for the same.

please help me for this refund request otherwise I will go to the complaints agents Bravo fly.

Booking ID: [protected]

As per your request, we have cancelled the following services from your booking for all passengers

Vancouver - Mumbai flight, departing 03 October 2023

Still confirmed:

Mumbai - Vancouver flights, departing 12 September 2023 and returning 03 October 2023

Hi Chuma, Booking ID: [protected]

We regret to inform you that we were unable to confirm your booking.

We have issued a refund for R13 293,21 to the payment method you used to place the booking.

Please note that it may take a few days for the amount to be available in your account. If you can't see it after this time, please contact your bank or credit card provider first.

In the meantime, you can check availability for your destination by starting a new search if you'd like to do so.

booked flight, Spirit Airlines thru Bravofly-cheapest on google fm MCI to MCO 9/14/23-9/18/23 Booked on 8/31/23, paid $275.13 to Bravofly. email fm Bravofly with booking #, link to check in to flight led to Bravofly website>my account> “no trips planned yet”. No boarding pass. No customer service rep. Scam site. Had to buy $600 for tickets day of.

Dear Bravo Fly Customer Service,

I am writing to express my extreme dissatisfaction and frustration with the handling of my flight booking, ID [protected], scheduled for travel on August 14th at 3:00 am from Bangalore to Toronto. My experience with Bravo Fly has been nothing short of a nightmare, and I am compelled to bring this matter to your attention.

I initially booked my flight to Toronto back in April, and I received a confirmation from Bravo Fly assuring me of my reservation. However, as the departure date approaches, I have been subjected to an alarming series of issues that have severely disrupted my travel plans.

As a responsible traveler, I attempted to complete the check-in process 24 hours prior to my departure time, as advised by standard industry practices. To my utter dismay, I discovered that my flight details were nowhere to be found in the system. Despite my repeated attempts to resolve this matter through your chat support, I have been left in a state of distress and anxiety due to the lack of any meaningful response from your team.

What is even more distressing is the complete lack of clarity regarding the actual departure time of my flight. It is deeply concerning that your support team appears to be uninformed about the basic details of my booking, leaving me in the dark about when I am supposed to embark on my journey.

I am appalled by the lack of professionalism and accountability demonstrated by Bravo Fly in handling this situation. It is completely unacceptable that I have been left without any resolution or communication for the past 18 hours, especially given the imminent departure of my flight.

I am left with no choice but to demand an immediate and satisfactory resolution to this matter. I expect a prompt response from your customer service team with clear and accurate information about my flight status, along with an explanation for the inexplicable series of events that have transpired. Additionally, I require assurance that my booking will be reinstated without any further delays or complications.

My travel plans and peace of mind have been greatly compromised due to the gross mishandling of my booking by Bravo Fly. I trust that you will take swift and appropriate action to rectify this situation and restore my faith in your services.

Please provide me with a comprehensive update on the status of my booking at the earliest convenience. I can be reached at +[protected] or via email at [protected]@gmail.com.

I am eagerly awaiting your immediate attention to this matter and a prompt resolution to the issues outlined above.

Sincerely,

Vikas Dwivedi

Booking ID: [protected]

+[protected]

I tried to order tickets for a trip to istanbul from bravofly website. During the payment process i was notified that the transaction failed. BUT looking at my bank account i noticed that i was withdrawn for 5493,50 Norwegian krone ($549). I never recieved a confirmation email with tickets or a notification about the failed transaction

I sent an email, they havent answered properly and done nothing to refund the money. The bank can confirm that the payment was made , but Bravofly are doing nothing .

The company has shown zero customer care and operates like a scam

BravoFly are Scammers!

I booked Hotel and Flights through them to Greece from Switzerland.

I confirmed with the airline and hotel directly (per email) that everything was in order. (over 1.5 months before departure)

The day before we (Family of 5(2 adults and 3 Kids))

were supposed to fly I get a notification that there was a technical problem with the hotel. I phone bravofly and they wanted to offer an alternative which turned out not be anywhere close to 4star. I also emailed the original 4star Hotel and they just confirmed that Bravofly had cancelled the booking.

Numerous calls and emails to Bravofly (don't get me started on the Support.) I said to them at the airport on Grece that I need a place for my family to stay. They then offered a really bad hotel (Run down, mouldy rooms, no sea view etc). I had to accept it as there was no other choice, I needed to get a place to stay for my family. This was my single biggest mistake other than booking on bravofly. After this the support didn't really care about us at all. I then booked another hotel directly at great extra expense.

Bravofly also didn't get the flights right as they forgot to add the check in baggage for the flight to Greece.

At the writing of this I am evaluating my legal options to recover the hotel costs and mental anguish they caused by the tactics to maximise their profits.

On April 30th, 2023, while in Paris and scheduled to depart for Florence the next day, my flight to Florence was unexpectedly cancelled due to the strike in PARIS. My friend, who was traveling with me, had the option to book an alternative flight on BravoFly, but unfortunately, I did not have that choice. As a result, I had no other option but to book a separate flight with Vuelvo Airline, which ended up costing me $400.Futhermore, I want to emphasize that I was unable to reach anyone for assistance while I was desperately trying to find a way to get on the same flight as my friend that day. It's been over two months since my flight to Florence was cancelled, and I am still awaiting a refund. Despite their assurances that their team is working on it, I have yet to receive any resolution. This level of delay is completely unacceptable.

Hello,

Searching through Cheapflights for trip to Dublin. Clicked link that provided business class return with Finnair (codeshare flights) - all legs Melb-Sing-Sing-Helsinki-Helsinki-Dublin and return (out link was to Bravofly). Paid in full. On viewing itinerary provided via Bravofly, we found that we were on Economy Jetstar Melb-Sing and Economy Qantas Sing-Melb on return. When we 'clicked', the option on the option which has us on Bus Class Code Share with Qantas on those legs.

We paid for Business Class al the way. Contacted the provider (22 July) and received 'you booked economy for those tw legs' WHICH WE DID NOT. The person was supposed to contact us re having Bus Class instated but has not done so (a week after the fact).

For the record, neither my wife nor I would ever fly JetStar economy ANYWHER outside Australia - and certainly not 8 hours!

Dear Sir / Madam,

I bought 2 tickets from Tel Aviv to Milano for me and my daughter for a vacation..

my Booking ID is [protected].

both tickets cost 1,040.09 USD. (fully flexible tickets) find attached the invoice

Due to my daughter's joining Army Service 3 months earlier than planned, we are forced to cancel the tickets ...

I tried to cancel the tickets, and I understood that fully flexible can't get my money back, but only a 90% voucher ..

never the less, when I wanted to proceed , I noticed that the voucher offered the amount of 590 USD only. I didn't proceed.

1. I would like (if possible), getting back my money

2. if not, to get a voucher on 90% as promised

all the best,

Ehud Kowarski, ISRAEL

+[protected]

[protected]@gmail.com

As communicated with Matias Ghiglia on the 13th of july (three times on the phone), we were advised to wait until the flight of 14th of july at 07:00 a.m and contact Matias or the callcenter if the flight got delayed by a minimum of half an hour. This was unfortunately the case as our flight got delayed for the third time from 07:00 a.m. to 07:30 a.m and for a fourth time from 07:30 to 10:30 a.m with no guarantee that this flight will depart on the time given.

Moreover, in my conversation with Matias we were discussing the option to get a full refund if the flight got delayed for the third time or even a fourth time. I want to therefore file an official claim with this e-mail to get a full refund meaning a full cancelation of the flights and hotel accommodation. This was also agreed upon with Matias. You will find all the necessary documents and proof of this situation. I find it very upsetting that I have to cancel this holiday, with not only the reason of the flight being delayed more than a couple of times due to technical difficulties but in addition not being able to enjoy our vacation from the very beginning. Due to the fact that this experience brought us a lot of unnecessary stress from not having any feedback from the airline company and staff in question (2:45 a.m. on the 13th of july till now and tomorrow), we had no time to enjoy what we have paid for.

I will attach images, documents and other proof under this e-mail in PDF-format to support my claim.

I would like to add a note that Matias told us we would get refunded €485,60 for the first night we missed and if the flight were to get delayed from 7:00 a.m onwards on the 14th of july, we would get refunded the remaining total amount (you can refer to PDF Invoice_Total_Costs_Hotel_Flights).

I hereby request a response as soon as possible.

Best regards,

Drs. Ilias El Mzouri

I booked a flight from Phuket to Bangkok 17july. On the 14 july I recieved an email from Bravofly that the company Okfly changed my flight until the 23 july. I trI only got emails that they will respond within 3 days. I tried to call, I sent emails and no solution. I want to report this company Bravofly for fraud.

My booking number is [protected]

Bravofly has made my holiday ruined, stressful and it is not possible for me to reach my connecting flight back to Norway. I have booked hotel according to my travel and a new journey back in Norway.

Hello,

I am writing to express my displeasure with the booking service provided by Bravo Fly. Recently, I booked a flight from Jaipur to Mumbai on the 20th of July for 3 passengers, but I have encountered a serious issue.

When I attempted to check my flight details on Air Asia India's website, I was unable to locate the flight using the provided PNR. After further investigation, I discovered that the PNR I was given belonged to another flight as air Asia India told me, which is clearly not the one I had booked!

This is an extremely concerning issue, as it means that my flight details are incorrect and I have no way of verifying my booking. I am very disappointed with the level of service provided, and I am requesting that you rectify this situation as soon as possible.

I demand that you provide me with the correct PNR and confirmation details for my flight, or I will be forced to consider legal action against your company. I expect a prompt response to this matter and a resolution to this issue within the next 24 hours.

My booking ID:

[protected]

My PNR: C1LFGP

Regards,

Hanaa Elsherbiny