Bradlows Furniture

M072 Bradlows Vermeulen
Bought a lounge suite 2019 it got torn I called the store and they came to collect it. Its over 6 months the lounge suite is not back yet the manager said she will get back to me but didn't until I went to the store myself and she wasn't even keen to assist. The sales lady gave me an option of choosing another couch from another store since they didn't have anything I wanted to swop with I have done it but the store is waiting for the manager still to do transfer or so. I don't understand how a manager can lack customer service like this its over 6 months doesn't she at least care if we sitting on the floor... Very insensitive. I need a couch for my home can't wait another day

I bought sianna bedroom suit on laybuy at jeppe branch last year and it was deliverd in November, it was cracked and did inform the manager the follong monday mot sure about the date she promised to resolve it, I got calls that will co. e tor replace it from the warehouse, I was told the manager needs to authorize the exchange, until the lockdown happened, I want back to the store in september she told they will exchange it, they did with a display and it is worce than the 1st one, I told her I was not happy, and is telling me the nothing much she can do, they dont have stock in the store yet they still have it on display selling it, I got a call they wanna come take it for repairs, they want to repair a display I dont want, all I need is a new replacement or my money back please bradlows help me

My Sealy mattress is sagging alot and one can feel the springs through the mattress. I contacted the lydenburg branch and they said they will exchange the mattress. We have been waiting for almost 2 months. Every time I call the manager says he will contact the warehouse and get back to me. I will never buy anything from bradlows again. We have also send the photos that bradlows requested on the 2 July 2020.

I bought a coffee table online on 6 may 2020, have been waiting for the delivery up to today and I haven't heard anything from the shop. My calls and emails are not responded to. I then decided to cancel the order last but that too is not possible. My order number is [protected]. I am very disappointed with the service. I don't know where to report the matter any more, because the people who are to help me are not responding my calls and emails.

Good day - att owner of bradlows.
I have never in my life came across such a ruthless disrespectful human being on this planet. God knows how the hell you employ a manager to mange such a well recommended branded name like "bradlows" my wife and I were so shocked at the disgusting service! Check your camera footage were did u see a manager actually wakes up to fight with a customer? What kind of illusion disgusting behaviour is this you offer to have give us? After I spent r12, 000 buying a bed and fridge at your store? I want the owner to contact me before end of business day this is going to go viral and all over the social media platforms should I not expect feedback.
Regards
R rampertab.

Good day

I overpaid my account R4014.00. I have logged a call since June they dont want to refund. me I was monitoring my account online its was showing immediately after request i. It was removed so that I shouldnt have the records. I have a reference no [protected]. Today I got an sms that my complaint has been resolved successfully please assist because I wont lgive up until I got my money back I have requested all my statement from the begging and my settlement letter till to date nothing has been send to me.

I ordered lounge suite and coffee table online from bradlows furniture, it on the 17th of June 2020 I was supposed to get my order between 3 to 7 working days, but i have not received my order till today, nobody answers my call when I call them.

I really thought that Bradlows was a reliable company but their bunch of crooks, they don't have good customer care.
my email address: [protected]@gmail.com

I bought couches a week ago from bradlows I've paid a deposit already of +/- R7000 and I've moved all my old furniture preparing for the new couches I can't work from home as I am an essential stuff with regards to COVID lockdown restrictions, I had a family member that Availed themselves for delivery but now she left and my couches are still not delivered Nowhere to sit in this cold weather

Dear Nathan I am conveying my deepest hurt that after more than 25 years of dealing with your holdings when it was still Morkels, we have to part this way when you declined offer after initially offering R100 000 offer on Saturday the 6th of June.
I have no choice but to cancel one of my investments but certainly not for your holdings. I would understand if I was at fault here. But I am being penalized for the person who admitted his fault before the Intuzuma Magistrate with court number 2747/16.

I am only taking this to Hello Peter and other sites and I know it won't help me. At least I have your name because I was going to hate Mlungisi in kwaMashu branch. You waisted my time asking for all documentation related to court that I was framed here and Mr Dlamini is responsible for the unpaid matter and he admitted in writing and before the court. I had never thought I would leave this brand this way.

But thank you

Regards

Smangele Gumede

I am writing to you regarding reference number (no/2/2019/213/6371).

Information of the complaint:

1. During November 26, 2019 I purchased AVATAR MK2 3piece Lounge Suite cash worth R37 999.95 including delivery (invoice number [protected])
• On this day I was informed that someone from call centre will call to arrange delivery without any ref number but my invoice
• Indeed on the 27 November 2019 I received a call, telling me that they want to deliver the lounge
2. During November 28, 2019 the lounge was delivered around 18:00 PM(see delivery no [protected] attached.)
• After an 1 hour of delivery, I carefully inspected the Lounge Suites and found some defects.
• Upon seen these defects I took pictures (see pictures attached)
3. On the 29 November 2019, I went to the shop to complain about the defects
• On this day I talked to the Sales person, who referred me to the manager who handled my discount when I purchased the Lounge Suite
• The manager informed me that I must not worry he will send someone to come and collected the coach so that they can exchange them but I must wait for that person to call me.
• Note that the manager managed to see the photos on my phone
4. On the 02 December 2019, I did a follow up and I was told the following
• that the delivery team is very busy with delivery for other customers
• The manager requested me to be patient and promise that my matter will be resolved soon and I understood
5. Sometimes mid December 2019, I went back to the shop to do follow up.
• This time I found new manager (Onica) and The new manager told me that my case is not registered.
• The sales man tried to intervene to Justify my issue but we end up agreeing that they will send the lounge to repair instead of exchanging
6. Early January 2020, I received a call from one of Bradlows representative requesting to come to my house to inspect the Lounge Suite
• Upon his arrival at my house, He took some pictures and said someone will come and collect the Lounge suite
7. Month of January passed without any person coming to collect the lounge suites
8. On the 8 February 2020, I went back to the shop to do follow up.
•This time I demanded that they refund me money
•Upon making this demand, the manager made some few calls and we came to agreement that I should give her at least 7 working days to sort the issue because is handled outside her department
•I agreed to her request
9. On the 15 February 2020, the lounge was collected. (see attached collection document)
10. On the 25.03.2020, They returned the lounge suite without being fixed and I refuse to take it back.
11.To date I don't have the lounge suite that I bought.
Note following
1.Bradlows has infringed my rights to safe, good quality goods without any defects. This means that Bradlows failed to comply with section 55(2)(b) of the CPA.

I bought a lounge suite at Bradlows Springs and I was promised that if I buy for R9999 I will receive a certain percentage discount.But when I asked about my discount, I was told it was capped...okay fine I payed my products off and ask again I was told they dont have any knowledge of that.Now my lounge suite has'nt finished a second year, and the leather is peeling off and they need to be stuffed.Tell me spending lso much money thinking you buying quality.

I have purchased the attached recliners on credit. It is not even a year old and I have disputed that they are out of balance, it makes such a grinding roaring sound when rocked. The foam underneath bulges. The price that it is sold in store for is ridiculously high and when I compare the price I have to pay against the problems I am currently experiencing, I feel so depressed. The warranty can cover a minimum 5 years, so what happens thereafter? If there are problems experienced before a year of the contract, then this is worrying as to what would happen in the future years to come. I don't feel comfortable sitting on them as I want to maintain the structure it has. How does one feel comfortable then fearing that the recliner would just end up worse than the first time.

The poorest service I've ever came across my entire living life, i bought a bed it was never delivered, instead of bradlows staff calling to inform me about the delay it was me calling and running after them, 3 weeks passed and they still couldn't deliver, they told me that they still investigating as the bed had gone missing and it was said that my bed was delivered, i asked for proof which they couldn't give me, so i asked for refund which is said to be paid in 14 days. If it won't be paid im no longer saying a thing to them but I'll file a legal complain by filling it with my attorney and get mu story published and add with ones on their page to alert others so they won't have to experience what we currently experiencing

I recently bought leather couches for R32000 in Groblersdal and on delivery 2 couches where damaged n were returned and new staff was brought to my house, n thy only found my mum at home so I noticed the other couch was still. Not in good shape, but it was nothn serious so now the color of the leather is changing n we only use a cloth to dust thm we dnt apply anything so far. Am really disappointed in your products, am a 1st time buyer who is not happy. Am now not allowing my kids to set on them because I do not knw what will happen nxt

I recently bought a TV stand at Bradlows, collected the TV stand from their warehouse, only to find that the stand is broken when I got home. I lodged a complaint and got the reference number. I followed up several times and until now i was told that my case is finalized and they will not replace the stand. I never thought big furnitiure stores like Bradlows could give me problems but as they always say never trust anyone. Bad bad bad service from Bradlows, it was good to take my cash but never keep their promises. I will never buy anything ever from Bradlows.

I bought sofas with Bradlows Secunda, and the delivered damaged sofas I made an instant complain in September at the branch, I was then told by the sales people from the branch that they have logged a query with the Head Office for the replacement for the damaged sofas. I then received a call from their call center saying they where sending a driver to collect the Sofas on Friday 20 September and on one showed up for collection. I then went to the branch on the beginning of October for a follow up then i was told the matter was out of their hands and they can do nothing about it. I was again called to the branch when the regional manager was at the branch he just showed me that he was busy with my complain but nothing have materialized.

Good day

I opened an account at bradlows southgate branch, everything was finalized on the 31st of October 2019. I bought a bed and a laptop. I went to fetch the laptop on the 1st of November and they said the bed will be delivered over the weekend or Monday. The bed is still not delivered and I have been calling the store since last week and they keep on saying that they will find out what's happening with the delivery and get back to me but no one has done that. I called on Monday again and I spoke to the store manager and he said that the bed was out of stock but no one told me that when I was buying the bed coz I could have picked another one. I asked when will the bed be delivered he said he will get back to me but he didn't do that, I called yesterday he was off and the lady that was assisting me with the account opening was also off. This is very frustrating and very pathetic, if I knew I was gonna get this kind of service I would not have opened that account. I want that bed delivered if not I am canceling that account and returning the laptop.

My contact details is [protected].