BPrefund of money

P
This review was posted by
a verified customer
Verified customer

Had my in car phone charger stolen so thought I would buy one of those new 8 in 1 multi connections to charge my Nokia phone. Purchased for 30$ and opened packet and tried it in my car before leaving. It didn't work yet on the pack said it had the proper connection for Nokia phones. Went back inside and asked for a refund and was refused. So was offered another pack to open and try. So I went and tried number 2. Guess what didn't work so took a pic on my iPad to show operator the product wouldn't work with my phone. He called the manager and she refused my request for a refund and hung up on me.
I stayed my ground for my right to a refund. So I suggested I try the other 3 packs as the other 2 were broken and was refused. I was told to go try in his car to work it, maybe my phone was the problem, can't give a refund once the pack was opened and so on. Another staff member came in for her shift and after sparking to her she finally got back in touch with the manager and 45 mins later I got my refund.
This was atrocious policy of the store to not allow the operator the power to make a refund and I hadn't been off the property. It is also illegal to make excuses to why you can't refund just because a box has been opened. This was all wrong and poorly educated and trained operators.
Made my complaint to BP Australia and almost got bumped as a whinger so called them back and got a more sympathetic ear that the policy of not allowing the weekend staff to do refunds was an ohs issue as this could escalate peoples dfrustration and lead to verbal or worse physical abuse and puts the operators in a dangerous situation.
Need better training and trust in operators and know the law in relation to refunds.

refund of money

Responses

  • Ju
    Juana Davis Jan 04, 2016

    Someone stole my Debit card. I checked automated system the morning of 12/30, and my employer had deposited my pay check.
    I then went to look for my card so I could go to the store, and could not find my card. I then listened to my posted, and pending transactions, and learned the morning of 12/30, someone made a $10.00 purchase as well as withdrew $202.50 from the ATM at the same location. The address 680 Independence Romeoville IL. I immediately prompted the call to speak to a representative and disputed transactions over the phone.

    0 Votes
  • Ju
    Juana Davis Jan 04, 2016

    Claim ID # 2534132 Reference # [protected] Date of incident 12/30/2015 Unauthorized transactions a.)$10.00 purchase = Joliet IL 680 N. Independence Romeoville IL b.) $202.50 ATM Withdrawl + Fee =Joliet IL 680 N. Independence Romeoville IL Request for return funds, cancelled card, and requested a new card be sent to me.

    0 Votes
  • Ru
    russell thurston Jun 24, 2014
    This comment was posted by
    a verified customer
    Verified customer

    hi, i have been conned from that ###
    conning bbbbbstards merlinloans of £49.99 every month how can i get my money back i am out of work and they took my last penny i am so so so upset its about time cameron has sorted these ###s out once and for all i am disheartened by these con merchants plz help me thank you

    0 Votes
  • Hu
    HUMPHREYparts Aug 09, 2011

    Check out your statements carefully. Two of our business accounts have had a LATE FEE of $50 added. Upon inspection of our cancelled checks we found our checks were cashed and cleared by the payment date. Thus, BP did receive the payments on time but posted them a few days later. Seems like quite the scam to collect extra monies.

    0 Votes

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