BooksRun complaints 49
Replied
BooksRun - Selling books to Booksrun
On 2/28/22 I put my Son's book on here:
Isbn10: 0393664643
Isbn13: 9780393664645
Condition: Used - Very Good
Quantity: 1
Title: WE THE PEOPLE,ESSENTIALS ED. BookRun was buying for $17.28
Originally bought from University of Cincinnati Blueash bookstore.
Booksrun received the book I sent to them & said it was counterfeit. That is a total SCAM . I hope nobody else use this place. I hate to think what would happen if I bought a book from Booksrun
Desired outcome: Refund of My $17.28 like originally told
The complaint has been investigated and resolved to the customer's satisfaction.
According to our Terms and Conditions (https://booksrun.com/page/terms-and-conditions), which all our customers agree to be bound by once placing an order, price quotes are valid for 5 days and may be adjusted in case item ISBN is different from quoted. Also, barcode and ISBN should be printed on the book, not on a sticker. Please see the screenshot enclosed.
In case with buyback order #2781613 placed by the customer, the total quote was adjusted due to such main reason: we received the textbook "We the People" with an ISBN which is different from the initially quoted. The item was initially quoted with ISBN [protected] which corresponds to a paperback 2019 edition of the book. In fact, this ISBN was stated not on the book, but on the sticker that covered the actual ISBN of the 2018 edition [protected]) which goes against our policy. Due to this reason, the quote for the item "We the People" was adjusted from $17.28 to $3.37. Please find the image attached to this response.
Such practice can be considered as fraudulent as the price applicable for the 2019 edition is higher. Please note that quotes are adjusted automatically by the system taking into account the current marketplace situation. As an experienced and established participant at the textbooks market, BooksRun is eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients.
We do understand the frustration when the final price is lower than expected; however, our processing department carefully inspects all items received and acts within the framework of our policy (https://booksrun.com/page/terms-and-conditions) to guarantee the rights and obligations of our valued customers.
Resolution: We cannot satisfy the customer's offered resolution because of the customer's attempt to sell a cheaper item for a higher price by covering the actual ISBN with a sticker which goes against our policy.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us. Quite the opposite, customers should provide the just impression of collaborating with our venue so that potential users could have an objective outlook on our services. All information is presented for your just and objective analysis of the situation. Hope for your objective and thorough consideration of the matter and we are looking forward to your resolution.
Regards,
Arthur
BooksRun Team
Replied
BooksRun - texbook rental
I rented a book from Booksrun. When the rental was up, I received a reminder and promptly put the book in the mail with the address return label provided. I received no more reminders about book, figured book was returned. Five months later I get charged at first $30, then $80, then $100+ for this book that I don't even have and now I'm trying to figure out where my mail receipt was because, well, five months passed before they decided they didn't have it--a nice amount of time that makes it likely people think the return is okay and don't have receipts. I'm sure that's a coincidence...
Desired outcome: I don't want to be charged for a book I sent back almost six months ago!
The complaint has been investigated and resolved to the customer's satisfaction.
Please let us explain the occurred situation with rental order #1747950 to proceed further with the required resolution appropriate for all parties engaged:
It appears that the customer placed a rental order on 07/05/2021 for 60 days for the item Home, School, and Community Collaboration: Culturally Responsive Family Engagement, ISBN: [protected] with the due date stated as 09/03/2021. The item was shipped to the customer on the next day and according to the information provided by the mail carrier within tracking number [protected] attributed to the order, the package was delivered to the recipient's address on July 8, 2021, 11:06 pm (https://www.fedex.com/fedextrack/?trknbr=281128998855&trkqual=2459402000~281128998855~FX).
Since the deadline for the order in question was stated as 09/03/2021, before or on this date the book was supposed to be returned back to us. According to our records, the return shipping label was generated onli on September 4, 2021, which is after the expiry date, however, we did not receive any update regarding the return of the order since there was no acceptance of the package indicated by the mail carrier since that date. Please see the archived tracking information attributed to the return shipping label: https://track.easypost.com/djE6dHJrXzM0NTM3NzhjNmEyMDQyYjliNGEwNjJhMDY0ZGMwNDg4.
According to our Terms & Conditions and also the information presented in the letters that were sent to the customer's email address, in case the rental is not postmarked before the deadline, the extension fee ($15) is charged automatically, which creates the new deadline (in this case, 09/18/2021). In case the item is not returned to our facility by that date nor are there any updates in the tracking information, the remaining purchase price amount is charged automatically, and, after that, the book is no longer eligible for the return and refund.
Due to the fact that by 09/18/2021 the order in question was not returned to our facility nor were there any updates in the tracking information, in concordance with our policy, the purchase price of the item ($88.09) was to be charged. However, the customer blocked their card which made the charge impossible until 02/17/2022 (there were more than 160 attempts during that time), while no information regarding the return of the item was provided by the customer upon our request. The information regarding the return and the following late shipment fees was presented in the letters that were sent to the customer's email address.
The customer indeed reached out to us 5 months later in February 2022 and was notified that, unfortunately, our system does not know if the order is shipped back or not if our shipping label does not indicate acceptance, and as per our records, the item was never received at our processing facility as the customer would have received the confirmation letter to their email address. However, we would be glad to assist in resolving this matter once the tracking number is provided by the customer if the package was shipped on their own before the deadline. Nevertheless, the tracking number was never provided by the customer as they refused to cooperate with us. Please also note that in our correspondence with the customer in February 2022 they used offensive language. In case a customer chooses to use profanity in their language, according to our internal policy, customer support agents have the right to apply certain restrictions to such communication.
Let us please draw your attention to the fact that there was no prior communication with us about the issue from your side for more than 5 months, however, we are always eager to investigate any arisen issue our customers may have, and for that reason, we are available via email, phone and LiveChat 24h a day. As per the existing policy, customers should get in contact with us reporting the problem as soon as possible in order to receive assistance promptly.
Please note that since the card information was not updated and the indebted amount could not be charged from the customer's account, the case and its account details were passed to a Third Party Collection Agency, and as of now, this agency is taking care of the issue in question.
All terms and conditions are strictly followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights. We keep our existing policy as transparent as possible and do not have any intention to charge the customer's account for no reason, and we always provide a well-grounded reason which is supported with definite evidence.
All information is presented for your just and objective analysis of the situation. Hope for your objective and thorough consideration of the matter and we are looking forward to your resolution.
Respectfully,
Arthur
BooksRun Team
Replied
BooksRun - Purposely Lowering Resell Value after Receiving Books
I originally used BooksRun to sell two textbooks, valued at 25 dollars together - they took forever to send their check and marked the price down to 8 dollars because of heavy wear and water damage, I disagreed, but it was my best option so I assumed it was a mistake and moved on. Sold another book with them later in the semester that I barely used so that I could resell it - I bought it brand new and only used it for half of the semester because I received it late. Most of the time it was kept in its packaging so I could keep the resell value high. I literally wouldn't even carry it in my backpack to make sure it didn't get creases and I could at least get a good amount of cashback. The value for this from BooksRun was 44 dollars (originally 120) and after two months, they marked it down to 17 dollars because of "heavy wear". The 'heavy wear' in question was two pictures of my book I received: a blank page with no damage, and a half inch waterdrop. They charged me 9 dollars to have it sent back to me if I rejected the new offer.
Desired outcome: I don't want them to take advantage of other students and give them a fair price.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear that you had such a negative experience.
The book An Invitation to Environmental Sociology (ISBN: [protected]) in buyback order #2647943 had its quote adjusted automatically from $43.82 to $17.18 because we received it with signs of water damage. Unfortunately, we cannot purchase items that have liquid stains of any origin and wavy pages at the original price. Pictures are attached inside of the order and to the notification letter about putting customer's order "On Hold' sent to customer's email address.
In some cases, the water damage itself may be minor, but even such signs of it significantly affect the final price of the book, especially considering the fact that the book is used and not actually brand new (an unopened item in its original packaging). For these reasons, we also strongly recommend wrapping the contents of the package in plastic to prevent damage during shipping. Our processing department carefully inspects each and every item, and we always calculate the price of the items received with any kind of damage for all our buyback orders.
In such cases, the order is placed on hold for 7 days, plus 48 hours more for reprocessing, and, during this period of time, it is possible to request the return of the item and have it sent back to you. Please note that, according to our records, the above-mentioned adjustments were successfully accepted by the customer on 01/04/2022. Again, the customer accepted the adjustment. This fact proves that book that was sent to us do not correspond to the condition quoted initially by the customer. Please note that in this particular complaint, the customer did not attach images which clearly depict the damage in question. Please check additional images attached to our response.
We do understand the frustration when the final price is lower than expected; however, our processing department carefully inspects all items received and acts within the framework of our policy to guarantee the rights and obligations of our valued customers. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to earn a reputation among other established buyback companies.
We are sorry for the inconvenience.
Respectfully,
BooksRun Team
Replied
BooksRun - Customer Service
#2751523
I received a quote for 50 dollars less even though their complaints totaled to less than three dollars. Their live chat feature has had me waiting "5 minutes" for over an hour. I reached out to email and nothing yet, although recently. They do not answer their phone either. It is a fundamental scam that preys upon poor college students who will take every penny they can get. I am sure they dispute every quote and always pay less or force you to pay money and ship it back. Lacks transparency and is exploitative. I will be filing suit if I do not hear back and my attorney who specializes in corporate law is formulating a cease-and-desist. Willing to go to all measures to ensure this company stops with the tomfoolery.
A soon to be lawyer
Desired outcome: A resolution
The complaint has been investigated and resolved to the customer's satisfaction.
According to our Terms & Conditions (https://booksrun.com/page/terms-and-conditions), "Price quotes might be adjusted in following cases: Item ISBN is different from quoted", which is exactly the case since the following books were quoted incorrectly by the customer in buyback order #2751523:
1. Frenemies: How Social Media Polarizes America (ISBN: [protected]) was quoted with ISBN [protected]. The quote was adjusted from $10.01 to $0.30;
2. The New Jim Crow: Mass Incarceration in the Age of Colorblindness (ISBN: [protected]) was quoted with ISBN [protected]. The quote was adjusted from $3.39 to $0.61;
3. The American Political System (ISBN: [protected]) was quoted with ISBN [protected]. The quote was adjusted from $32.72 to $5.91;
4. Private Government: How Employers Rule Our Lives (and Why We Don't Talk about It) (The University Center for Human Values Series, 44) (ISBN: [protected]) was quoted with ISBN [protected]. The quote was adjusted from $4.43 to $4.34;
Moreover, the actual ISBNs on some of the items were covered with stickers with incorrect ISBNs which goes against our policy (https://booksrun.com/page/terms-and-conditions): Barcode and ISBN should be printed on the book, not on a sticker. Such actions can be considered as fraudulent.
Please note that quotes are adjusted automatically by the system taking into account the current marketplace situation. As an experienced and established participant at the textbooks market, BooksRun is eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. Please find the images of actual ISBNs attached to this letter for reference.
We do understand the frustration when the final price is lower than expected; however, our processing department carefully inspects all items received and acts within the framework of our policy (https://booksrun.com/page/terms-and-conditions) to guarantee the rights and obligations of our valued customers.
We always carefully examine and process the items received in order to make sure they correspond to the condition in which they were initially quoted. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.
Best regards,
Arthur
BooksRun Team
Replied
BooksRun - Reducing price of books after receiving
I sold Booksrun eight books that they gave me a quote of $59.73 for them. When they received my books each one was given a lower price. The new price for the eight books was $47.83. I was not told why the price of each book was being reduced. They send you an e-mail asking you if you want to accept their new price. What are you to do if they have your books and you won't get them back. If I knew they were going to reduce my prices I would have sold them to another vendor. I will not be selling anymore books to Booksrun. This is not the first time they have done this to me but it will be the last. I was sent an e-mail on 1/7/2022 saying I would receive my check no later than 2/04/2022. I actually received the check on 1/25/2022. Don't waste your time selling your boos to these people.
Olin Cooper 1/25.2022
The complaint has been investigated and resolved to the customer's satisfaction.
According to our Terms and Conditions (https://booksrun.com/page/terms-and-conditions), which all our customers agree to be bound by once placing an order, price quotes are valid for 5 days and may be adjusted in case item's condition is different from quoted. Please see the screenshot enclosed.
In case with buyback order #2680322 placed by Olin Cooper, the total quote was adjusted due to such main reason: we received the textbooks with the signs of wear that did not correspond to the "Used-Very Good" condition initially quoted by the customer.
Unfortunately, the following items had their quotes adjusted:
1. The Complete Guide to Natural Healing, ISBN: [protected] - from $1.74 to $1.39
2. An Introduction to Crime Scene Investigation, ISBN: [protected] - from $30.53 to $24.42
3. Living Arabic: A Comprehensive Introductory Course, ISBN: [protected] - from $3.31 to $2.65
4. A New Arabic Grammar of the Written Language, ISBN: [protected] - from $8.80 to $7.04
5. Criminal Investigation (Justice Series) (2nd Edition), ISBN: [protected] - from $3.81 to $1.52
6. Criminology: A Sociological Understanding (Mycjlab), ISBN: [protected] - from $3.64 to $2.91
In order to determine which category the textbooks we receive fit, we use Amazon guidelines. The simplified version of those is presented on our website. You may also see our buyback condition guide for more information. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features.
For these reasons the condition of the books in question was automatically changed from “Used - Very Good” initially quoted to “Used - Acceptable”, and their quotes changed accordingly.
All the changes made to the order were reflected in the order details on the customer's end. A customer can be aware of the quote adjustments simply by keeping track of the order on our website.
Even though the changes were observed on the customer's end, unfortunately, the customer did not reach out to us expressing any concerns regarding this matter, which made our assistance quite limited and the payment check was sent to the customer's destination.
We always carefully examine and process the items received in order to make sure they correspond to the condition in which they were initially quoted. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues. We are always eager to provide high-quality service to our customers, and we have no interest in deceiving or holding the payment from clients.
Regards,
Arthur
BooksRun Team
Replied
BooksRun - Order #69800545 - book never mailed
I have been trying to contact Booksrun since 1/10/22 and only just received a reply today 1/17/22 after contacting them via Facebook. The tracking information indicates that the book was not delivered to the post office. This was confirmed when I opened an investigation with the post office. I have provided the service request number via email to Booksrun.
At this point, in addition to a refund of the money I paid, I would like an additional $27.86 so I can purchase the same book used through my school's bookstore. I have provided screenshots and a link to verify the price via email to Booksrun. This has been a huge headache and very stressful.
Desired outcome: A refund of the money I paid, I would like an additional $27.86 so I can purchase the same book used through my school's bookstore.
The complaint has been investigated and resolved to the customer's satisfaction.
Please be informed that the order in question was carefully packed and shipped via USPS to the customer's destination within 24 business hours as advertised, on 12/27/2021 at 05:12 pm. The order was placed by the customer with standard (free) method of shipment and the expected time of arrival was specified accordingly: 12/29/2021 - 01/07/2022.
The delivery rates are provided by the mail carrier, and, unfortunately, once the order is shipped, we cannot influence the timeframe, during which the package stays in transit. Actual delivery time depends on various factors, such as proximity of final location to mail carrier's processing facility, volume of shipments, weather and more.
Nevertheless, we did our best to have the package delivered to the customer's destination by contacting USPS multiple times. During the global pandemic, we still do our best to keep our services high quality. However, current circumstances have influenced the work of mail carriers which sometimes may result in the carrier not scanning the packages at each location, providing updates and delivery with a delay, or delivering the package without any updates in the tracking system. USPS sometimes does not provide updates for a while, or it might indicate a delay on their behalf. Please also be kindly informed that USPS experiences numerous delays at the moment due to the following reason: prolonged severe weather conditions across the U.S. are causing delays including the ability to pick up and deliver packages in certain cities.
Eventually, it was confirmed by the mail carrier on 01/18/2022 that the package is lost, therefore we issued full reimbursement to the customer for this order immediately. The customer received the full amount, and, in order to make up for the inconvenience caused, we provided the customer with a 10% discount for the next purchase. The 10% discount will be issued no matter what the item's price is.
We do hope that this resolution is appropriate as we did our best to assist the customer with the item's delivery and acted promptly with a full reimbursement. In addition to this, a discount for the next order was provided as well.
Regards,
Arthur
BooksRun Team
Replied
BooksRun - Total scam for book buyback
I sent two books that were in good condition and got an email saying that they both had water damage. That was not possible, one was almost brand new. If there was damage it happened in their possession and not mine. I sent two books of good quality. I feel this is a very dishonest business practice. I sell books regularly and I've never had this issue with any other company. I have no practical option at this point but to accept their offer but never again.
Desired outcome: Honor full quote
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear that you had such a negative experience.
Please note that, according to our records, you have not reached out to our Support team regarding this issue for the proper explanation of the matter. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.
The books Nurses' Handbook of Health Assessment (ISBN: [protected]) and NCLEX-RN For Dummies with Online Practice Tests (ISBN: [protected]) had their quotes adjusted automatically from $18.77 to $7.51 and from $13.30 to $5.32 because we received them with signs of water damage. Unfortunately, we cannot purchase items that have liquid stains of any origin and wavy pages at the original price. Pictures are attached inside of the order and to the notification letter about putting your order "On Hold' sent to your email address. Please note that more details could be provided upon your request.
In some cases, the water damage itself may be minor, but even such signs of it significantly affect the final price of the book, especially considering the fact that the book is used and not actually brand new (an unopened item in its original packaging). For these reasons, we also strongly recommend wrapping the contents of the package in plastic to prevent damage during shipping. Our processing department carefully inspects each and every item, and we always calculate the price of the items received with any kind of damage for all our buyback orders.
In such cases, the order is placed on hold for 7 days, plus 48 hours more for reprocessing, and, during this period of time, it is possible to request the return of the item and have it sent back to you. Please note that, according to our records, the above-mentioned adjustments were successfully accepted by the customer on 12/02/2021. Again, the customer never reached out to us expressing any concerns or complaints and accepted the adjustment. This fact proves that books that were sent to us do not correspond to the condition quoted initially by the customer.
We do understand the frustration when the final price is lower than expected; however, our processing department carefully inspects all items received and acts within the framework of our policy to guarantee the rights and obligations of our valued customers. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to earn a reputation among other established buyback companies.
We are sorry for the inconvenience.
Respectfully,
BooksRun Team
Replied
BooksRun - Textbook
I put in an order for a textbook about two weeks ago. The next day I found out I no longer needed the book so I sent an email to the company asking them if I could cancel the order. I didn't get a response until a week later telling me that the order was already shipped and there was nothing they could do. I let them know way ahead of time I didn't need the book and now I'm stuck with it and don't know what to do. I've been calling everyday for a week now and emailing. I've gotten no other responses. I'm very irritated and I don't plan on using this company again in the future.
Desired outcome: Refund for textbook
The complaint has been investigated and resolved to the customer's satisfaction.
Unfortunately, there is no option to cancel an order after it has already been shipped, which is exactly the case. The customer reached out to us the next day after order placement when the package has been carefully packed and shipped to the destination already. Despite the fact the customer placed this order as a rental, which is not eligible for reimbursements at all (https://booksrun.com/page/terms-and-conditions, section "Purchases and Rentals"; subsection "Shipping and Returns", bullet-point 9), we came up with an offer of resolution. Please note that the customer agreed to Terms&Conditions once placing the order.
We offered to return the item for a 90% refund and received a positive response from the customer. Again, we would like to point out that rental orders are not eligible for refunds at all.
The customer agreed with the offer and returned the item back to our warehouse. The above-specified reimbursement was successfully processed to the customer's card on 08/23/2021.
Taking into account the given information, we consider the case to be resolved appropriately. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to earn a reputation among other established buyback companies.
Regards,
Arthur
Customer Support Team
Replied
BooksRun - Wrong bikj
Been calling them ever since my order arrived, it was the wrong book I already started school and I don't know what to do at this point. I have never encounter anything like this and it is highly unprofessional. They got the money for the book but I receive what I order. Nobody is answering the phone so I can get this issue resolved. I need help fast
The complaint has been investigated and resolved to the customer's satisfaction.
It is indeed true that the wrong book was shipped to the customer's address instead of the one purchased initially. It happened because of a technical issue that appeared in the system.
Nevertheless, once we received the complaint from the customer, necessary measures were taken to resolve the case to the customer's satisfaction. A full reimbursement was issued and the customer was informed that the return of the wrong item is not required. Please note that the item in question is still an expensive book that is eligible for reselling within a buyback program.
Taking into account the given information, we consider the case to be resolved appropriately. We have taken all the information mentioned by the customer into consideration and we will continue working on improving our services.
Regards,
Arthur
BooksRun Team
Replied
BooksRun - Books never received
Hello,
My order # and supporting documentation are attached. I ordered five books on 08/21/2021. Three of the five books I ordered on 08/21/2021 did not arrive but the tracking number says it was delivered. The three books are:
Isbn10: 1540814793
Isbn13: 9781540814791
Condition: Used - Like New
Quantity: 1
Title: Civil PE Practice Exam: Water Resources Depth Version A
$14.94Isbn10: 1540814874
Isbn13: 9781540814876
Condition: Used - Good
Quantity: 1
Title: Civil PE Practice Exam: Water Resources Depth Version B
$19.35Isbn10: 1591266289
Isbn13: 9781591266280
Condition: Used - Very Good
Quantity: 1
Title: PPI PE Civil Companion for the Sixteenth Edition - A Supportive Resource Guide for the NCEES PE Civil Exam
$7.16
The USPS tracking # is 9449037902643856494925 which says they were delivered on May 24, 2021, to an address in Philadelphia (which I believe is where booksrun is based). So not only is the delivery address associated with the tracking number incorrect, it is also impossible that the books were delivered on May 24, 2021, since I ordered on August 21, 2021. I desperately need my books to study for my upcoming exam, I have sent an e mail and a message to booksrun in hopes of resolving this issue. I did not hear back yet.
Desired outcome: I want to know: 1) the status of the order 2) the correct tracking number with a correct estimate on delivery 3) a reliable means of communication with the company so that I know this is actually being handled correctly
The complaint has been investigated and resolved to the customer's satisfaction.
It looks like the package received a duplicate USPS tracking number. USPS reuses tracking numbers and extracts old tracking data from their archive. Sometimes, when tracking numbers coincide, the correct package's location information may be pulled from USPS with a delay.
The customer notified us that they obtained the false tracking information stating that it was delivered to the wrong address as it is reflected on the USPS official website. Therefore, the customer was provided with an alternative service where they can track their package (https://track.easypost.com/djE6dHJrX2FmMzMwOWY5NWY5OTQ5MTRiYmQ3OTAwMzBmZGU3YWJk).
Later, the tracking information stated on the USPS official website was adjusted, thus, the current information on the delivery procedure for the order is the following: it was delivered to the customer's address within the estimated time of arrival mentioned above.
A full refund can be issued from our side in case the customer will return the item to us following the return instructions provided by our representative.
All terms and conditions are strictly followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us. Quite the opposite, customers should provide the just impression of collaborating with our venue so that potential users could have an objective outlook on our services. Nonetheless, such feedback should be relatively fair since we always do strive to provide high-quality service and earn a reputable image among our customers and other companies.
Respectfully,
BooksRun Team
It looks like the package received a duplicate USPS tracking number. USPS reuses tracking numbers and extracts old tracking data from their archive. Sometimes, when tracking numbers coincide, the correct package's location information may be pulled from USPS with a delay.
The customer notified us that they obtained the false tracking information stating that it was delivered to the wrong address as it is reflected on the USPS official website. Therefore, the customer was provided with an alternative service where they can track their package (https://track.easypost.com/djE6dHJrX2FmMzMwOWY5NWY5OTQ5MTRiYmQ3OTAwMzBmZGU3YWJk).
Later, the tracking information stated on the USPS official website was adjusted, thus, the current information on the delivery procedure for the order is the following: it was delivered to the customer's address within the estimated time of arrival mentioned above.
A full refund can be issued from our side in case the customer will return the item to us following the return instructions provided by our representative.
All terms and conditions are strictly followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us. Quite the opposite, customers should provide the just impression of collaborating with our venue so that potential users could have an objective outlook on our services. Nonetheless, such feedback should be relatively fair since we always do strive to provide high-quality service and earn a reputable image among our customers and other companies.
Respectfully,
BooksRun Team
Replied
BooksRun - Book buyback
I sold back a Physics book for what I was told would be $31.10. When credited only $24.88, I immediately contacted BooksRun and asked for the original amount or the book back. They told me that the book wasn't in the condition indicated, which was completely false. What they didn't know was that I took pics of the book before I sent it in. When I provided the evidence that the book was in good condition, they completely stopped responding and have not provided the $6.22 difference. Why fight over such a small amount, you might ask? Because companies need to be held accountable for their unethical business practices. You don't get to keep my book and my money.
Desired outcome: Return of $6.22 difference
The complaint has been investigated and resolved to the customer's satisfaction.
It appears that the customer quoted 1 item in “Used-Very Good” condition on our venue to be sold at $31.10 (Conceptual Physics, ISBN13: [protected]). Upon processing it appeared that the book was received in “Used – Acceptable” condition which implies that the agreement was initially breached from the customer’s side.
According to our Terms & Conditions, that the customer agreed to cooperate within, once the order was placed, the item shall be received by the processing personnel for further inspection in the condition in which it was quoted so that the payment could be issued in the amount initially offered, otherwise, the quotes may be adjusted.
Since Conceptual Physics (ISBN13: [protected]) was received in “Used-Acceptable” condition, the corresponding quote was applied. The payment in the adjusted amount of $24.88 due to the above-mentioned reasons was successfully issued via PayPal on 08/13/2021 to the email address provided by the customer within order details.
Later, the customer contacted us expressing their concerns regarding the payment issued. All necessary details were provided to the customer directly during the conversation via phone. Nevertheless, the customer disagreed with the data specified having chosen to use profanity in their language. According to our internal policy, customer support agents had the right to apply certain restrictions to such communication. Thus, the usage of profanity might have prevented them from receiving the assistance needed.
Nonetheless, in order to potentially reimburse the difference between the initial quote and the payment issued resolving this issue appropriately, the images of the item before shipping were requested from our side. As a result, the images were sent by the customer to the representative who was responsible for this case. It appeared that the book contained damaged corners which did not correspond to the “Used-Very Good” condition which was originally chosen by the customer. The image received from the customer is attached to the complaint.
In accordance with the existing policy, an item in "Used-Very Good" condition contains minor or no signs of wear and tear. This includes markings, tears, and other general damage from use. All pages must be included and attached to the binding, and all text must be legible. Supplementary materials must be included.
Books with signs of cover or page damage, 'dog ears', odor, slight writing, highlighting, and other markings correspond to "Used-Acceptable" condition which is why the item received was determined in this category of books during the examination.
Unfortunately, we cannot satisfy the customer's offered resolution since the initial agreement was violated on their part. All terms and conditions are strictly followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights. We keep our existing policy as transparent as possible and do not have any intention to hide or reduce payment for no reason which is always well-grounded and supported with definite evidence.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us.
Best regards,
BooksRun Team
It appears that the customer quoted 1 item in “Used-Very Good” condition on our venue to be sold at $31.10 (Conceptual Physics, ISBN13: [protected]). Upon processing it appeared that the book was received in “Used – Acceptable” condition which implies that the agreement was initially breached from the customer’s side.
According to our Terms & Conditions, that the customer agreed to cooperate within, once the order was placed, the item shall be received by the processing personnel for further inspection in the condition in which it was quoted so that the payment could be issued in the amount initially offered, otherwise, the quotes may be adjusted.
Since Conceptual Physics (ISBN13: [protected]) was received in “Used-Acceptable” condition, the corresponding quote was applied. The payment in the adjusted amount of $24.88 due to the above-mentioned reasons was successfully issued via PayPal on 08/13/2021 to the email address provided by the customer within order details.
Later, the customer contacted us expressing their concerns regarding the payment issued. All necessary details were provided to the customer directly during the conversation via phone. Nevertheless, the customer disagreed with the data specified having chosen to use profanity in their language. According to our internal policy, customer support agents had the right to apply certain restrictions to such communication. Thus, the usage of profanity might have prevented them from receiving the assistance needed.
Nonetheless, in order to potentially reimburse the difference between the initial quote and the payment issued resolving this issue appropriately, the images of the item before shipping were requested from our side. As a result, the images were sent by the customer to the representative who was responsible for this case. It appeared that the book contained damaged corners which did not correspond to the “Used-Very Good” condition which was originally chosen by the customer. The image received from the customer is attached to the complaint.
In accordance with the existing policy, an item in "Used-Very Good" condition contains minor or no signs of wear and tear. This includes markings, tears, and other general damage from use. All pages must be included and attached to the binding, and all text must be legible. Supplementary materials must be included.
Books with signs of cover or page damage, 'dog ears', odor, slight writing, highlighting, and other markings correspond to "Used-Acceptable" condition which is why the item received was determined in this category of books during the examination.
Unfortunately, we cannot satisfy the customer's offered resolution since the initial agreement was violated on their part. All terms and conditions are strictly followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights. We keep our existing policy as transparent as possible and do not have any intention to hide or reduce payment for no reason which is always well-grounded and supported with definite evidence.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us.
Best regards,
BooksRun Team
It appears that the customer quoted 1 item in “Used-Very Good” condition on our venue to be sold at $31.10 (Conceptual Physics, ISBN13: [protected]). Upon processing it appeared that the book was received in “Used – Acceptable” condition which implies that the agreement was initially breached from the customer’s side.
According to our Terms & Conditions, that the customer agreed to cooperate within, once the order was placed, the item shall be received by the processing personnel for further inspection in the condition in which it was quoted so that the payment could be issued in the amount initially offered, otherwise, the quotes may be adjusted.
Since Conceptual Physics (ISBN13: [protected]) was received in “Used-Acceptable” condition, the corresponding quote was applied. The payment in the adjusted amount of $24.88 due to the above-mentioned reasons was successfully issued via PayPal on 08/13/2021 to the email address provided by the customer within order details.
Later, the customer contacted us expressing their concerns regarding the payment issued. All necessary details were provided to the customer directly during the conversation via phone. Nevertheless, the customer disagreed with the data specified having chosen to use profanity in their language. According to our internal policy, customer support agents had the right to apply certain restrictions to such communication. Thus, the usage of profanity might have prevented them from receiving the assistance needed.
Nonetheless, in order to potentially reimburse the difference between the initial quote and the payment issued resolving this issue appropriately, the images of the item before shipping were requested from our side. As a result, the images were sent by the customer to the representative who was responsible for this case. It appeared that the book contained damaged corners which did not correspond to the “Used-Very Good” condition which was originally chosen by the customer. The image received from the customer is attached to the complaint.
In accordance with the existing policy, an item in "Used-Very Good" condition contains minor or no signs of wear and tear. This includes markings, tears, and other general damage from use. All pages must be included and attached to the binding, and all text must be legible. Supplementary materials must be included.
Books with signs of cover or page damage, 'dog ears', odor, slight writing, highlighting, and other markings correspond to "Used-Acceptable" condition which is why the item received was determined in this category of books during the examination.
Unfortunately, we cannot satisfy the customer's offered resolution since the initial agreement was violated on their part. All terms and conditions are strictly followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights. We keep our existing policy as transparent as possible and do not have any intention to hide or reduce payment for no reason which is always well-grounded and supported with definite evidence.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us.
Best regards,
BooksRun Team
Replied
BooksRun - E-Book version of Modified Mastering Geography with Pearson
Paid for a ebook with courseware that I cannot access. The ebook gives you a redeemable code that CANNOT be used if professor chooses not use the book, because you will not have the course/program ID to register with Pearson to be able to access the material paid for. After a week plus, Booksrun has still failed to provide me a refund or an alternative way to access the material I paid for! Currently very disappointed and will NOT be using BooksRun again!
Desired outcome: Still no access to product or refund!
Booksrun refunded half of my charge. This was satisfactory because I believe part of the blame is to be placed on the college for not maintaining a timely listing of the current required text books. Kudos to Angelina at Booksrun for staying in continued communication with me until we came to a satisfactory solution. You can close out this complaint out. Thank you, ChrisZ
We are happy to hear that our resolution met your requirements.
Unfortunately, we have no way of verifying whether the material in question can indeed be accessed by the customer as we do not possess such information. It is only a publisher of the item who may provide a detailed description of the contents included upon the customer's request. Per the ebook trading policy, the item is not available for a refund once the redeem code has been redeemed since it can be used only once.
Nevertheless, we were indeed eager to resolve the case in the most appropriate manner and reached out to the provider of ebooks to make an exception to the rules. We managed to reach a resolution to the case by issuing a 50% refund since we do understand that the customer was not properly informed about all the details of the course ID he needed by the college.
BooksRun always works towards improvement of customers' satisfaction rate and we make our utmost efforts to keep our policy as much customer-oriented and transparent as possible. With any issue, we are always glad to investigate the matter and try to find the most suitable resolution for both sides in order to leave a positive impression after dealing with our services.
Best regards,
BooksRun Team
Replied
BooksRun - Book buy back
I sent a textbook that I bought for college from my university library. It is certainly in good condition and legitimate now BooksRun is making me pay nearly 9 dollars to receive a return of my book which they quoted as being worth over 40 dollars. This is a fraud. I'm out of work due to this pandemic and this company is ripping me off when I'm selling everything I own to survive. Heartbreaking.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear that you had a negative experience with our company. Please let us explain the matter of the issue in detail.
The book you have initially quoted (The Wildlife Techniques Manual: (Volume 1: Research/ Volume 2: Management) (ISBN-13: [protected])) had its quote adjusted automatically from $40.73 to $0.00 because the book received is a part of 1 of 2 Volume Set.
According to our Terms & Conditions (https://booksrun.com/page/terms-and-conditions; section "Buyback", subsection "Books we do not accept for buyback", partial sets or incomplete sets may have their quote adjusted or be not eligible for buyback at all.
You may find the pictures made by our processing department inside of your order details and attached to this response.
Your order was placed on hold for 7 days, plus 48 hours more when the order was being reprocessed, and, during this period of time, it was possible to request the return of the item and have it sent back to you. However, since you have not requested a return of the item back to your address within the specified time frame, the order was processed accordingly, which means that the item became no longer eligible for a return under any circumstances.
As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible.
Regards,
BooksRun Support Team
Replied
BooksRun - This business is a scam.
They lie about keeping their quotes valid. I sent them a book quoted for $40 and $8 and they claimed there was water damage, adjusting the value to $20 and $3, reducing the return by half. Either way they jip you and make money off of. The one book was sent with two other books and was brand new, those weren't adjusted, so there's no way one could have had...
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Replied
BooksRun - Counterfeit books
I just write this complaint in regards of packages #2056274, #2069946, #2040430, and #2067890.
I have never received a notification that I wasnt going to paid for these. Can you all please either return them of partially pay me? Not only I wasted money on buying the books but it seems unfair that I dont get nothing in return. All other sites that i have sold books too I have no issues with them.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for clarifying.
Our processing department decided to apply restrictions to our cooperation due to the violation of our policy. It was found out that there were numerous duplicate accounts and accounts with linked users using which there were attempts to sell counterfeit books to BooksRun.
We can no longer accept your buyback orders due to the fact that we have received counterfeit copies in your buyback orders. Counterfeit items are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code).
According to our policy (see Terms & Conditions), by participating in our buyback program a user guarantees and provides a warrant that any item sent to us is a legitimate copy. The items that are deemed counterfeit are either disposed of or sent for further inspection directly to the publisher, who reserves the right to dispose of the item as well in case it is proved to be inauthentic. Since the existing policy which you agreed to be bound by once placing your orders was repeatedly violated - appropriate measures were taken.
The account of the user is subject to immediate disabling in case counterfeit books are detected in a user's buyback order without any possibility to be re-activated. All items quoted become the property of BooksRun without any possibility of return and payment. If the user creates an additional account and places a buyback order to avoid the system banning, BooksRun reserves the right to confiscate the items received without any return and payment accordingly.
We hope this information gives you the understanding of our policy on unauthentic items trading. We are sorry for the inconvenience caused.
Respectfully,
BooksRun Team
Replied
BooksRun - Counterfeit books
I just want my packages I have sent for buyback be returned to me. I dont know how to identify counterfeit books but they punish me for it by disabling my acccount and not paying for the legitimate books. Any other site I have sold ihave zero issues. Here? A bunch of problems. They just don't want to pay. I lost 5 - 6 packages this way which is around $400. I am beyond angry with the company and they use the pretext of their policies. I have tried to talk to them to return the books to me but to no avail. Can they just please be lenient? If they continue this way, I wont be suprised they will lose business someday.
I think Booksrun should reevaluate their policies because they can't keep my packages. I want to know what they do to them. I swear they lost my trust and a loyal customer of 4 years. I am just an honest college student who tries to earn some money and this is how this company treats me. I have paid good money over the sent packages, knowing that I qas going to get a check in the mail. They FAILED to notify me over which books they couldnt accept. The least they could do was pay me over the good books and I wouldnt be here complaining. They FAILED to do that. I am starting to believe that any book is a counterfeit book so that they wont have to pay.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear that you had such negative experience doing business with us. Unfortunately, we do not have a possibility to look deep into the matter of your particular case since you have not stated the order number and did not indicate any contact information in the complaint.
All matters concerning inauthentic items distribution are taken very seriously by our company since it is prohibited by the U.S. Code and solid measures are taken if it is confirmed that multiple counterfeit copies are sent by the customer within our buyback program.
Per existing Terms & Conditions, which all our customers agree to be bound by once placing the order, the account of the user is subject to immediate disabling in case counterfeit books are detected in a user's buyback order without any possibility to be re-activated. Our processing department carefully inspects each and every item received and acts within the framework of our policy to guarantee the rights and obligations of our valued customers. The items that are deemed counterfeit are either disposed of or sent for further inspection directly to the publisher, who reserves the right to dispose of the item as well in case it is proved to be inauthentic.
By participating in our buyback program a user guarantees and provides a warrant that any item sent to us is a legitimate copy. If the authenticity of the item sent to our facility for a buyback program cannot be verified and/or the item in question has any signs of being a counterfeit copy, a user acknowledges that no payment is issued for such an item, which is exactly the case. A user also approves that no return of any item that is determined and/or considered to be counterfeit or fraudulent is possible.
BooksRun always works towards improvement of customers' satisfaction rate and we make our utmost efforts to keep our policy as much customer-oriented and transparent as possible.
Nevertheless, we take trading of counterfeit copies profoundly and apply strict measures towards this matter since it is prohibited by the U.S. Code.
Please accept our deepest apologies for the inconvenience caused. We do hope for your understanding regarding this matter.
Regards,
BooksRun Team
Replied
BooksRun - Never received a check!
I contacted you on 10/24 and was told to wait until 10/9. I still have not received my Check that was sent out 9/11/20 from order # 2010187. I was told to contact you if it was not received my 10/9/20, but Tom The Robot on Live Chat will not answer my questions on the BooksRun website. Why according to the tracking was:
1. sent before 9/11
2. sent to PA when I live in NJ?
Also, you have on file that my check was sent 9/11/20.
Tracking Number: 9449037902643856972959
Your item was delivered at 4:59 pm on September 8, 2020 in PHILADELPHIA, PA 19134.
Status
Delivered
September 8, 2020 at 4:59 pm
Delivered
PHILADELPHIA, PA 19134
Get Updates
Delivered
WHAT"S THE HOLD UP? Still waiting for a replacement check. See Below: Laсrecia 10:32
Hello. How may I help you?
Visitor 10:32
I still have not received my Check that was sent out 9/11/20 from order # 2010187. I was told to contact you if it was not received my 10/9/20
You have been transferred to: Tom.
Tom 10:36
Tom the Robot is glad to help you while other agents are not currently available! Would you like to ask about your existing order?
Visitor 10:36
I still have not received my Check that was sent out 9/11/20 from order # 2010187. I was told to contact you if it was not received my 10/9/20
Hello?
why was my check delivered to Phila. PA when I live in NJ?
Tracking Number: 9449037902643856972959 Your item was delivered at 4:59 pm on September 8, 2020 in PHILADELPHIA, PA 19134. Status Delivered September 8, 2020 at 4:59 pm Delivered PHILADELPHIA, PA 19134 Get Updates
Visitor 10:41
Also, you have on file that my check was sent 9/11/20
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Sorry not 10/24 I contacted BooksRun on 9/24
The complaint has been investigated and resolved to the customer's satisfaction.
Please be kindly informed that once you reached out to us regarding the payment reissue, we took all the necessary measures including canceling the initial check.
A new check #620876 for the same amount of funds was sent to the address you have provided on 12/10/2020. Delivery of the check usually takes up from 3 to 20 business days depending on the proximity of your address to our location and the work of the mail carrier. You should receive your check before 01/12/2021.
If you do not receive it within the specified time frame, please get back to us via email so that we could reissue the payment one more time either by check or via PayPal.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us. Quite the opposite, customers should provide the just impression of collaborating with our venue so that potential users could have an objective outlook on our services.
All terms and conditions are strictly followed by us and accepted by each our customer when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights. We keep our existing policy as transparent as possible and do not have any intention to hide or reduce payment for no reason which is always well-grounded and supported with the definite evidence.
Best regards,
BooksRun Team
We are sorry to hear that payment check #612100 issued for your buyback order #2010187 on 09/11/2020 has not been delivered to your destination.
By taking a closer look at our email correspondence, we may observe that you indeed contacted us regarding this issue on October 10, 2020. BooksRun representative replied with a confirmation of sending the check to your address and mentioned that if it is not received by you until 10/14/2020, you should contact us again so that we could conduct payment reissue. If our customer does not receive a payment check within the specified timeframe, we are always glad to reissue the funds either via PayPal or by another check. However, no more letters regarding this issue sent from your email address are observed at our mailbox. Note that, per existing policy, there is no fixed expiration date for payment reissue in case of loss in transit or check voidness. We are always happy to assist our customers with this issue since customer satisfaction is our first priority. It means that if you reply to the last letter of our representative, we will be glad to carry out the payment reissue.
As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible.
Respectfully,
BooksRun Team
Replied
BooksRun - Selling textbooks
Mailed two brand new textbooks, should have received $74.07 for both books, which in itself is a ripoff! They received my books and evidently they were damaged in shipping. They never notified me that the books arrived damaged. They sent them to usps dead mail. One book was a brand new $200 coding book! Now I have to figure out how to retrieve my books from the post office! This company needs to be held accountable!
The complaint has been investigated and resolved to the customer's satisfaction.
We are so sorry to find out that there were some issues with buyback order #1925315 you placed for 2 items in "Used - Very Good" condition on July 14, 2020. We have investigated the case for you to assist you properly and there are details that have been figured out:
It appears that, unfortunately, we have not received this package or the items quoted in this buyback order. According to the USPS tracking number (https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9449037902643856494321) attributed to the label, "Your item could not be delivered or returned to the sender. It is being forwarded to a USPS mail recovery center where it will be processed." Taking into account the mentioned details, the only option to identify the current package's location is to contact USPS support for more details or submit a missing mail search request.
We would like kindly to remind you that we always offer an insurance for the labels provided so that the contents of the package could be compensated for in case of any issues occurred in transit. in concordance with our Buyback policy: "Each FedEx Ground and FedEx SmartPost label has up to $100 insurance value. The USPS labels do not include insurance; however, the insurance may be purchased by the customer if the buyback quote is lower than $100.The insurance covers only the buyback orders which are lost in transit and the tracking information on the mail carrier's website still indicates the shipment in progress. *USPS insurance for the packages higher than $100 is optional for the customer and is not at the expense of BooksRun."
Unfortunately, since the package has never been received by us as well as no insurance was provided by you, the payment for this order cannot be initiated. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible.
Regards,
BooksRun Team
Replied
BooksRun - selling books
The BookRun does not email updates, so you must go into your order online using the app or webpage. I sold them $42.00 worth of books. They contacted me once about processing my books and told me my order would be completed shortly. After issuing a second customer service email to BookRun they ignored my email and canceled my order. There was still no contact from BookRun about these changes. They have not issued my order back to me or told me why they decided to cancel my order. I fell their lack of communication means they will keep the books I sold them and not pay me. This action is them stealing from me, and I will be forced to file a legal police complaint if they do no resolve the issue in a timely manner. Please, look into this issue and help me find the resolution.
The complaint has been investigated and resolved to the customer's satisfaction.
Taking into account the situation with order #1614713, the order was successfully processed on January 10, 2020 since there was an adjustment of the quote on 1 item that has detached pages and thus, cannot be processed at the original quote in accordance with our BooksRun Terms and Conditions within which the customer agreed to cooperate with us. Being aware of such a policy, we still made a courtesy for him and offered a free-of-charge return for the item under dispute and pay for the rest 2 items successfully processed. It appears that the customer confirmed our actions and at this point the case should be closed due to the required resolution provided by us in a timely manner.
We are sorry to find out that the customer expressed his dissatisfaction for not receiving the payment as he expected. We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us. Quite the opposite, customers should provide the just impression of collaborating with our venue so that potential users could have an objective outlook on our services. Nonetheless, such reviews should be relatively fair since we always do strive to provide the high-quality service and earn a reputable image among our customers and other companies. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Respectfully BooksRun Team
Replied
BooksRun - order number 1559892
Received check for 43.73 on 11/04/2019 that was cut on 10/18/2019 when I went to Capital One, N.A. to cash the check the bank informed me that their account said it was not set for positive pay. I called the customer service number and was told they would research with their bank why it was saying that and would get back with me in 2 to 3 business days. I advised them if I do not have my check reissued and overnighted to me tomorrow or have not heard of it being turned to positive pay then I will be researching to press fraud charges as they knowingly sent a check out for products that they knew would not be cashed.
I resolved this on my own.
The complaint has been investigated and resolved to the customer's satisfaction.
Please accept our genuine apologies concerning the matter occurred, nonetheless, hundreds of payments are issued in our company and all of them go through successfully if proper instructions are followed. We are happy to find out that the issue has been resolved by any means since we strive to help our valued customers out in a timely manner with the appropriate resolutions since the high-quality services is the key to success. We hope that such a case will not affect our future cooperation and we will see you among our valued customers more in the future. Regards, BooksRun Team
Please accept our genuine apologies concerning the matter occurred, nonetheless, hundreds of payments are issued in our company and all of them go through successfully if proper instructions are followed. We are happy to find out that the issue has been resolved by any means since we strive to help our valued customers out in a timely manner with the appropriate resolutions since the high-quality services is the key to success. We hope that such a case will not affect our future cooperation and we will see you among our valued customers more in the future. Regards, BooksRun Team
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